Every review we hold for the Coalville office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleBeth from Newton Fallowell has been fantastic from start to finish. She has made the process of buying a house easy. She would be chasing solicitors for me, speeding things up and keeping up to date with the case at all times. Couldn't have asked for a better estate agent. There was a slight problem with a second viewing (from a different staff member) and she covered and sorted it immediately. It has only taken 6 weeks from offer accepted to completion and Beth has definitely been one of the reasons everything went through so quickly. Thanks for everything Beth!
Sam · 22 March 2023
Agent replied · 31 December 2024
Thanks Sam for leaving us a 5* review. It’s great to hear the lovely comments about Beth and that all her efforts to assist you with the purchase of your new home. We wish you every happiness for the future and hopefully we get to work together again one day. Charlotte (Branch Manager) 😊 …
★★★★★ 5/5
GoogleNewton Fallowell have been outstanding when dealing with my house sale. Newton Fallowell were instructed to sell my house on behalf of our new build developer and the house sold within a day of it going live on the market! They ensured the most proceed-able buyer was recommended to us having completed their due diligence. Our house sale went through within two weeks! The timescale was largely down to our buyers circumstances but equally, Newton Fallowell did a great job. Matt was very personable when he came out to value our property. Charlotte was great when I went into branch to discuss the circumstances of the sale and our purchase. Samira was very helpful and efficient throughout. Julie was also brilliant when calling about the description of the listing online. I would highly recommend them based on their professionalism and top quality service.
Natasha · 22 November 2022
Agent replied · 31 December 2024
Hi Natasha, Thank you for the 5* review. It was a pleasure to help with your sale. On behalf of the team at Coalville we thank you for your instruction and wish you every happiness in you new home. 😊 …
★★★★★ 5/5
GoogleFrom start to finish, Newton Fallowell smashed it! Our house sold in record time, the process was all super smooth and the communication was spot on.
Charlotte and the team made everything feel easy, efficient and actually enjoyable which is not something you’d usually say about selling your house!
Honestly if you’re thinking of selling, this is the team you want!
Shelley · 12 May 2025
★★★★★ 5/5
GoogleAshley and the team at Newton Falowell, Coalville Branch, we’re absolutely fantastic and so helpful. They made the process simple and kept me updated and informed all the way through. I highly recommend using them.
Suzanne · 23 December 2025
★★★★★ 5/5
GoogleSamantha was super helpful throughout the whole process. Really quick at responding and super helpful with chasing things up for us, which just made what can be a very stressful process, a lot smoother! Thank you!
Ellie · 11 November 2025
★★★★★ 5/5
GoogleOur review:
We had an absolutely fantastic experience with this estate agency. From the very beginning, they stood out by providing the highest and most accurate valuation compared to other agencies, and they truly delivered on their promise.
The entire process of selling my property could have been incredibly stressful, but their support made all the difference. They were professional, reassuring, and always available to guide me through every step. Their communication was excellent, and I always felt informed and confident in the decisions being made.
Thanks to their hard work and expertise, what I expected to be overwhelming turned out to be smooth and successful. I’m genuinely grateful for everything they did and would highly recommend them to anyone looking to sell their home. A wonderful team and a five-star service!
🍀🍀🍀🍀🍀
Aleksandra · 12 December 2025
★★★★★ 2/5
GoogleWe initially contracted with Newton Fallowell Coalville based on Simon’s knowledge of the area and his approach to helping us sell our home.
The photos were completed in a timely fashion and the property sold quickly. I am afraid this is where the positive experience largely ends with the team at Newton Fallowell Coalville.
We were initially left weeks without any update until I started to ask about progress. I was informed by the branch manager Charlotte at this point that they were not contracted to sales progress but would provide updates. One of the first updates informed me that they did not know where things were and included a sad face emoji. I considered this quite unprofessional and understandably a bit frustrating.
They often did not have updates and I was informing them of where we were with the sale. We purchased via Newton Fallowell Ashby and as a buyer we had regular updates from Rebecca, however this branch is not under Simon’s ownership.
Tracy then contacted me with potential completion dates when the chain was not ready for a further month.
The lack of communication exacerbated an already stressful situation and as a result I spent much of my time chasing to understand where we were in the process.
This was frustrating given the fee that was agreed with Newton Fallowell. We didn’t feel we had value from the service that we paid for.
Just prior to completion we were supported by Ashley who did follow up on several things within the chain really proactively but sadly this was not our experience with the wider team there during the proceeding 3.5 months or so. It is based on his support that we have given 2 stars instead of one.
I attempted to give Simon some feedback on our experience and it largely fell on deaf ears. When he wasn’t talking over me he implied that we were being difficult vendors and that the emails and notes registered on their system suggested they had done a good job for us so we would have to agree to disagree. I explained repeatedly that I had taken time to ask for them and that we did not feel that we had received a like for like service with proper estate agencies. He was unwilling to take onboard any of our feedback and did not offer so much as an apology for the poor service or lack of communication that we felt we had received. He continued to justify this using the fact that there were notes on the system. I at no point claimed that we have received no communication but that it had always been prompted and chased by myself and we would have expected more proactivity based on what they charged us, and the service we have received from other estate agents previously. Furthermore, I was consistently patronised by the Simon who explained that they were not solicitors, something which I was already aware of.
The only thing they did with any speed unprompted by myself was to send their invoice for payment and so we assume that they value their fees a great deal more than customer experience. It is a shame that Simon felt unable to take on board any of our feedback.
We believe we could have spent the fee with another agent with proper in house progression, or used a marketing agency such as purple bricks. This would have either reduced the cost or at the very least alleviated some of the stress caused by the lack of support offered by the Coalville branch.
Had we have known that the fee covered marketing only at the outset we would not have trusted Newton Fallowell with the sale of our property and would not recommend them to others based on our recent experience.
Danielle · 29 November 2024
Agent replied · 27 February 2025
Sometimes we must agree to disagree…I always appreciate it when a client calls me for feedback, mostly it’s very good, I always aim to listen and learn from them, for the good and the bad. I have been an agent for 27 years and I am proud to have served the Coalville community in business as a franchisee since 2010. This has lead me to nearly 10,000 house sales.
A few weeks ago, we received a 1star review from someone accusing us of stealing their for-sale sign and I thought that was ridiculous, but there it is still on google, it seems that anyone can write anything they like, and they do.
As a business owner, in fact anyone in customer service, has the right to disagree and defend their actions. Particularly, if things said are unjust and untrue.
This was an incredibly quick sale, especially in today’s climate and the fact that there was also a chain involved, the property only came to market in July and the vendor completed and moved at the start of November. You must consider that the agent has no direct influence on the conveyancing matters, or the mortgage, our role is to assist, and we do this by passing on information or requests, the main responsibility to get this done is the solicitors and the broker/lender. Despite this, agents constantly get the brunt of the frustrations due to the legal process we are faced with although have no control of.
In this case, on one hand we had the chain, the other agents, the buyers, the solicitors, asking us to stop pestering them so much, often because it was so frequent that there was just nothing new to report, to such an extent that the buyers solicitor stopped taking our calls, then on the other hand, we have the vendor writing this complaint saying we didn’t do anything or provided no update etc. So, who is in the right? Being in the middle of it, we have thick skin and just get on with it, we take the demands, the frustrations, it’s part of the job.
I said to the vendor, the very few words I said, on this occasion, we must agree to disagree.
The two main reasons:
Firstly, I checked the file notes, since the offer was accepted, in just 14 weeks, during the legal process, we had recorded 98 separate entries, time & dated notes from calls, emails, letters etc. way, way more than the norm, excessively so. Secondly, we do not charge for sales progression, it is not contractual, simply because we do it anyway. Anyone who owns or works for a small business, that has wages and costs to pay, knows that cash flow is vital for survival. We only get paid by the vendor on completion, the sale must go through, so despite how desperate a vendor is to move or to complete, you have to know, we need it to happen too, we need the income, we are with you, so we chase, we chase and we chase. Moving is stressful enough, there is no need to make it more so, 99% of the time, you just need to let the agents, the solicitors, and the mortgage broker do their job.
★★★★★ 5/5
GoogleWe had the pleasure of working with Charlotte during the purchase of our first home, and we couldn’t have asked for a better experience.
She was professional, friendly, and always available to answer our questions and guide us through each step of the process. Buying a first home can be stressful, but she made everything feel smooth and easy.
I’ve worked with other agents before, but Charlotte truly stood out through her professionalism, dedication, and genuine care for her clients.
We’re also very impressed with the agency as a whole, a serious and professional company where every agent we communicated with showed great professionalism and courtesy.
We’re extremely grateful for all the help and would gladly recommend both Charlotte and the agency to anyone looking to buy or sell a home.
Delia · 8 November 2025
★★★★★ 5/5
View AgentsGreat Service
The Coalville team have been fantastic. All professional, Simon was very knowledgeable when we put it on the market. The team were friendly and extremely helpful throughout.
Diane · 23 December 2025
★★★★★ 5/5
View AgentsNewton Fallowell
Great estate agents.Very helpful and great communication. Samantha in Coalville was great and made the whole process straightforward, would highly recommend
Anthony · 23 December 2025
★★★★★ 5/5
View AgentsHighly recommended
Our review:
We had an absolutely fantastic experience with this estate agency. From the very beginning, they stood out by providing the highest and most accurate valuation compared to other agencies, and they truly delivered on their promise.
The entire process of selling my property could have been incredibly stressful, but their support made all the difference. They were professional, reassuring, and always available to guide me through every step.
Aleksandra · 11 December 2025
★★★★★ 5/5
GoogleAbsolutely brilliant the agent Charlotte was brilliant great communication all the way though buying the house..so many thanks again 😀 …
Steve · 11 December 2025
★★★★★ 5/5
Direct reviewsReally glad I chose Newton Fallowell to sell my late Dad???s house. They were the only Estate Agents that didn???t chase me once they had done the valuation which I appreciated. I dealt with Paula and Tracy in the office, who were both great. As I don???t live in the area, they showed potential buyers round on my behalf and respected my Dad???s property. Wouldn???t hesitate to recommend Newton Fallowell.
Cheryl · 12 September 2023
★★★★★ 5/5
View AgentsAbsolutely amazing
Charlotte and the team at the Coalville branch have made the buying process as easy as can be, always happy to assist with questions, friendly and genuinely just made everything that bit easier.
Highly recommended
George · 1 April 2025
★★★★★ 5/5
GoogleWhat a fantastic team at Newton Fallowell in Coalville. Professional, friendly, helpful, polite and responsive. They will go the extra mile to help. Thankyou so much to the whole team especially Charlotte who we dealt with the most who listened to our needs and acted accordingly a real gem.PositiveResponsiveness, Quality, Professionalism, Value
Louise · 1 January 2022
Agent replied · 31 December 2024
Hi Louise, Thank you for your kind words it's much appreciated.
★★★★★ 5/5
GoogleGreat service ,Samantha was very helpful, would highly recommended
Tone · 23 December 2025
★★★★★ 5/5
View AgentsFirst time buyer
Tracey has been really helpful and friendly throughout the presses. She has provided me with lots of information and answered all my questions quickly. I would recommend this estate agents to anyone.
George · 17 April 2025
★★★★★ 4/5
GoogleAll the staff we spoke with at Newton Fallowell in Coalville were highly professional and helpful. They chased progress on our purchase with other parties and we're happy to talk to us if we had any queries. Would recommend.
Wendy · 2 April 2023
Agent replied · 31 December 2024
Dear Wendy, Thank you for leaving us a review. Your kind words and recommendation are greatly appreciated by all the team in Coalville. We hope you enjoy your new home and hopefully we will have the opportunity to help you again in the future.
★★★★★ 5/5
GoogleExcellent, efficient service!
From the time our offer was accepted to completion .
Everything was done with ease and there was communication with Beth throughout the whole process.
Thank you Newton Fallowell ( Beth for the brillant job you done) :)!
Lilia · 1 January 2023
Agent replied · 31 December 2024
Thank you, Lilia, for leaving us a 5* review. Its lovely to read your comments about Beth and the team at Newton Fallowell Coalville. We wish you every happiness in your new home and look forward to assisting you again in the future :)
★★★★★ 5/5
View AgentsProfessional Service
Simon, Charlotte and the team were professional and attentive from the start of the process, right through to completion. I would highly recommend them and definitely use them again.
.
Simon · 1 April 2025
★★★★★ 5/5
GoogleCharlotte the manager was fantastic from start to finish chasing enquiries and going beyond what I thought an estate agent did she acted more like my solicitor and a friend at the same time making the long process seem much shorter i would most definitely recommend .
Alex · 4 February 2025
Agent replied · 20 January 2025
Wow Alex, what a wonderful review.
Thank you so much for the lovely words. I’m pleased I was able to help and support you throughout and I will look forward to working with you again one day. Take care, Charlotte
★★★★★ 5/5
GoogleWe purchased our first home through Newton Fallowell and found them to be very helpful. Lorna, Tracey and the team at the Coalville branch where always quick to respond and happy to help which made the process easy for us.PositiveResponsiveness, Quality, Professionalism
Jamil · 1 January 2022
Agent replied · 31 December 2024
Thank you for your kind words Jamil, we wish you all the best in your new home!
★★★★★ 5/5
GoogleSamantha was very helpful
Grace · 11 November 2025
★★★★★ 5/5
GoogleBest estate agent, always keeping you informed, doesn’t matter if you are a seller or a buyer (and I have been both), always work hard to see the deal over the line. Thank you again, without question, we will be back when next needed.
Mark · 4 February 2025
Agent replied · 16 January 2025
Hi Mark,
It’s lovely to read such wonderful feedback. It’s great to hear that our communication was on point as it is something we feel is needed. We wish you every happiness in your new home and look forward to the opportunity to work with you again one day.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
