Trusted Agent profile · Coalville
Verified
★★★★★
141 reviews across 4 platforms
1 Belvoir Road, Coalville, LE67 3PD
Part of Newton Fallowell, see every office.
Newton Fallowell's office in Coalville, at 1 Belvoir Road, is rated 4.7 out of 5 across 141 reviews on four platforms, including 82 Google reviews rated 4.6.
82
Reviews on Google
This office
7
Reviews on Facebook
This office
10
Reviews on View Agents
This office
42
Reviews on Direct reviews
This office
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
The Coalville team have been fantastic. All professional, Simon was very knowledgeable when we put it on the market. The team were friendly and extremely ...Read all 7 from sellers
Great estate agents.Very helpful and great communication. Samantha in Coalville was great and made the whole process straightforward, would highly recommendRead all 3 from buyers
Every review we hold for the Coalville office, from every platform, shown as written. First names only.
5/5
GoogleBeth was very helpful in keeping everyone informed throughout our stressful moving process and with the aftercare of liaising with the previous owners on various occasions. 100% Recommend Newton Fallowell.
Thank you for your kind words Daniel it’s very much appreciated.
5/5
Direct reviewsThe team at Rothley branch are great. Professional, caring and driven to deliver excellent customer service. Our sale and purchase was made all the better to know that the whole team new about our case and were always there to support, respond quickly and effectively. Thank you for helping us with our move. I would highly recommend you speak to Matt and his team before you engage. They really know their stuff.
5/5
GoogleCharlotte was extremely helpful and caring with helping me go through the process of buying my first house!
5/5
GoogleEveryone at Newton Fallowell has been incredibly helpful throughout our home buying process ,especially Samira. She chased the other party and kept us informed all the time. Highy recommended!
Thank you again Maham for your kind words about Samira and the team. We wish you every happiness in your new home. Charlotte 😊 …
5/5
GoogleNewton Fallowell have been excellent during our purchase. They have kept us informed throughout and helped in any way that they could during the process. Nothing has been too much trouble and they have been really helpful in assisting with matters relating to our chain. They helped to push our sale along and hold all parties to account. We couldn’t have done this without Beth especially who has worked really hard for us. We are very grateful and thank her for her hard work.
Thank you Rhiannon for your lovely words. It’s great to hear that Beth and the rest of the team in Coalville delivered excellent customer service and assisted you throughout the purchase. On behalf of the team we wish you every happiness in your ‘new’ home.
5/5
GoogleNewton Fallowell Coalville, expertly led by Charlotte, quickly found me a buyer, Charlotte stayed involved, keeping me updated and "encouraging" the buyers side to keep on schedule. All in all a superb experience and I would have no hesitation in recommending them to others.
Hi Mike, These comments make us enjoy our job a little more 😊 Thank you for taking the time to leave such a wonderful review. …
5/5
GoogleNewton Fallowell at Coalville were so helpful, friendly and couldn't do enough to make sure the house sale went smoothly. They were quick to get viewings for us and we were very happy with the photos and value. They went beyond what they needed to for us.
Thank you for taking the time to post your review, it is very much appreciated!
5/5
GoogleI would thoroughly recommend the Coalville branch of Newton Fallowell. Our sale hit a number of problems because of the first time buyers in the chain. This was no fault of Newton Fallowell. Throughout the time of the sale, FN were extremely helpful and continually kept us informed. Alex was a star, always letting us know what was happening and chasing the other estate agent, who was extreme poor - don’t get me started on Aston & Co!!
5/5
Direct reviewsTracey was very helpful and professional, she was always available to answer our queries and relay information between us and the seller. Tracey was a great help with us securing our offer, providing honest advice and arranging viewings with the seller. I would recommend Tracey and Newton Fallowell to everyone for their professionalism and friendly service.
1/5
GoogleI am dissatisfied with the service provided. There have been numerous issues and no after-sales service. Upon handing over the keys, there was no demonstration of where the house keys are located or who the utility providers are.
Hi Chirag, thank you for the chocolate gifts you gave the team when you came to collect the keys. I know how hard they worked to get this purchase through, we both know it was a challenge. Because of this I and the team were very disappointed to see this review. I believe your 1 star review is unwarranted, and is directed to the wrong people, I do empathise with any frustration you have, however, it relates to issues you have with the house it self, post completion, not our service. You have to appreciate, that we are instructed by the sellers who pay our fees and our contract is with them, this contract ends when the property completes. As the selling agent, we are not the builder, so cannot supply any after sales service, or snagging repairs etc. As already advise to you over the phone, the utilities provider should have been written in the sellers information form supplied to your solicitor from the sellers solicitor, this in turn would have been sent to you from them, we do not receive a copy. Billie did advise you of this back in October and also advise where else you could obtain this information. It's a wonderful home, so we all wish you all the best for the future.
5/5
GoogleHighly recommend! The whole team is polite, helpful and efficient, Charlotte in particular is the best agent you could possibly ask for, really goes the extra mile
Hi Lorin, Thank you for your positive feedback and kind words, I know how hard the staff work and how important customer service is to Charlotte and the team, so to receive this review will be appreciated by all. Wishing you all the best. Simon
5/5
GoogleAs a first time buyer It was nice to be treated with patience and given really simple answers from questions I had. Really polite and professional from all I dealt with. Many thanks.
5/5
Direct reviewsWe would like to say how professional and compassionate the team at Newton Fallowell Rothley are, especially through our bumpy house chain process. Special thanks to Paula and Tracey who were always willing to listen, and chase, and give information when needed leading to us eventually getting our dream home.
5/5
View AgentsProfessional and helpful service
I had the pleasure of working with both Samantha and Charlotte in the sale of my property, and they couldn't have been more helpful. Professional to a fault, thank you!
5/5
GoogleBeth was brilliant, good communication and helped throughout the move. Would highly recommend.
Hi Claire, It’s lovely to hear your feedback and wonderful words about Beth. Your comments are greatly appreciated. We wish you every happiness in your new home.
5/5
GoogleGreat team of staff, really looked after us when we were selling our property. Very approachable and good levels of contact from Tracy. Would highly recommend. Also they have excellent knowledge of the local market.
Hi Diane, Thank you for your wonderful comments about our team and especially Tracy. It is great to hear that the service delivered met your expectations.
5/5
GoogleWe accepted an offer above asking price with our sale through Newton Fallowell. The team were great with dealing with the sale and the solicitors. I think it’s always worth going with a large company as, although they may not always be the cheapest, they deal with everything to a very high professional standard. Thanks to all the team at Coalville.
Dear Luke, Thank you for taking the time to leave us a review. It was a pleasure to work with you throughout the sale. We are very grateful for your kind words and on behalf of the team at Coalville, we wish you and your family many happy memories in your ‘new’ home.
5/5
GoogleI had a great experience with Newton Fallowell, Coalville. I was given great support, advice and assistance throughout the sales/ purchase experience. I wouldn't hesitate to recommend!
Thank you for Stella for your kind words, both I and the team very much appreciate it. kind regards Simon
5/5
GoogleI had another excellent experience with the Coalville team. Everyone was so supportive throughout the process and I look forward to potentially buying with them again.
Hi Lizzie, the team are very pleased with your lovely comments. Thanks again for leaving us a 5⭐️ review.
5/5
GoogleFantastic service Beth Charlotte and team very helpful. Would recommend
Hi Gareth, Thank you for the review! We are glad to hear you would recommend us 😊 It was a pleasure to work with you in the sale of your home. …
5/5
GoogleHaving recently sold our house through the Coalville branch of Newton Fallowell, we wish to give a huge thank you to Lauren, Alex and Julie for all their efforts in ensuring a satisfactory completion of the sale. Not always plain sailing, but they kept on top of the situation and kept us informed of progress. Thank you.
5/5
Direct reviewsWith lots of hold ups and issues along the chain, Charlotte kept me updated and kept pushing the sale forward. She explained the processes so I knew what to expect. Very happy with the service, thank you.
5/5
Direct reviewsExcellent service from Charlotte and the team! They kept us informed and up to date with every communication and helped made the process as smooth as possible when we bought our first home I couldn???t recommend them more enough.
5/5
GoogleWe had a few estate agent's come to give us a valuation and we chose Newton Fallowell because of Matthew's sincerity and so glad we did. The whole team in the office were amazing keeping us updated and we sold our property to the very first viewers. Highly recommend them,thank you Newton Fallowell.
Dear Mr & Mrs Nagra, Thank you for your detailed review. We are glad to hear that you are very happy with all aspects of our service. On behalf of all the team at Newton Fallowell Coalville we thank you for the instruction to sell your property and your recommendation to future clients.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Newton Fallowell's Coalville office has 141 reviews across four platforms: 82 on Google, 7 on Facebook, 10 on View Agents, 42 on Direct reviews.
Newton Fallowell Coalville Sales is rated 4.7 out of 5 across all 141 reviews, and 4.6 out of 5 on Google from 82 reviews.
7 reviews from sellers, rated 5.0 out of 5 on average. For example, Diane wrote: "The Coalville team have been fantastic. All professional, Simon was very knowledgeable when we put it on the market. The team were friendly and extremely ..."
3 reviews from buyers, rated 5.0 out of 5 on average. For example, Anthony wrote: "Great estate agents.Very helpful and great communication. Samantha in Coalville was great and made the whole process straightforward, would highly recommend"
Newton Fallowell Coalville Sales, 1 Belvoir Road, Coalville, LE67 3PD.
