Newton Fallowell Burton on Trent reviews

★★★★★ 5/5

Google

Excellent Service Thank you! I found my dream home with Newton Fallowell. Both Ben and Jayne were so very helpful with answering all of my questions and queries. They were very quick to respond to emails and they were always at hand. Jayne went the extra mile to resolve an issue I had and absolutely made my day! I can't thank them enough, especially Jayne absolutely brilliant service. I highly recommend them.

Jemma · 1 August 2026

★★★★★ 5/5

Google

I would like to express my sincere thanks to Jayne. She is extremely professional and was incredibly helpful throughout the rental process. She managed the entire process within one week, which was greatly appreciated as I needed to move urgently. Jayne provided excellent support and made everything straightforward and stress-free. I had a wonderful experience with Newton Fallowell, and the whole process was handled smoothly and efficiently. ⭐️ I highly recommend their services.

Khushali · 13 February 2026

★★★★★ 5/5

Google

I had an outstanding experience with Newton Fallowell Burton and cannot recommend them highly enough. From the very beginning, the team demonstrated professionalism, efficiency, and genuine support throughout the entire sale process. Within the first week of listing, I had multiple viewings arranged and accepted an offer shortly after, a testament to their proactive approach and market expertise. A special thank you to Simon and Sharon, who went above and beyond to ensure everything progressed smoothly. Simon’s expertise and clear guidance were invaluable, while Sharon’s friendly manner and prompt communication made the whole process seamless. They kept me fully informed at every stage, turning what could have been a stressful experience into a straightforward and positive one. If you’re looking for an estate agent who is trustworthy, proactive, and truly dedicated to their clients, Newton Fallowell Burton is an excellent choice. A first-class service from a fantastic team! Thank you.

Leana · 2 December 2025

★★★★★ 5/5

Google

I am super thrilled with this letting agency. Especially Jayne made the whole process so smooth and easy. She answered calmy to my million questions and she always had that positive thinking which helped me a lot! Can not recommend enough!

Rodica · 22 June 2026

★★★★★ 5/5

Google

The service has been fantastic. Ben, who showed us around a property was very informative and professional, and was quick in passing on our interest in the house. Jayne has been incredibly efficient in answering any queries we had about the process, explaining our next steps and keeping us updated with the progress of our application. Everyone we have spoken to in securing a rental property has been friendly and helpful. Can’t recommend them enough!

Kaileigh · 3 August 2025

★★★★★ 5/5

Google

Dealing with Ben at Burton Newton Fallowell for the rental of our first property was exceptional - he is so personable and easy to speak to, he gave his personal opinion for several of our newbie questions and he made the entire process flawless. I’m so impressed with the whole journey from start to finish. If we’re ever in a position to rent more properties, Ben & Newton Fallowell will be the first people we call to get the ball rolling. Thank you so much!

Elizabeth · 30 March 2026

★★★★★ 5/5

Google

I would recommend Newton Fallowell 100% they have been amazing throughout the whole experience, Jayne and team go out their way to help you find your new home, thankyou so much, can't wait to get my keys on tge 3rd January 2026 🥰❤️ …

Rhonda · 19 December 2025

★★★★★ 5/5

Google

I recently used Newton Fallowell for their tenant find only service to rent out my flat, and I couldn’t be happier with the experience. From the initial valuation right through to finding and vetting tenants, Ben and Jayne were …

Mrs · 13 January 2026

★★★★★ 5/5

Google

Ben and Jayne from the Lettings team have been great in assisting me with renting a new property. Jayne was proactive and maintained regular contact with me throughout the entire process, making it both easy and positive. Thank you both for your help.

Heather · 16 December 2025

★★★★★ 5/5

Google

We recently bought a house where the sellers were using Newton Fallowell and honestly they were great throughout the whole process. Craig handled the sale and was really helpful from start to finish. Even though we weren’t technically his clients, he always kept us in the loop and was happy to answer any questions whenever we called. Nothing ever felt like too much trouble. He did a lot of chasing behind the scenes to help get things moving and pushed the sale over the line, which we really appreciated. We’re really grateful for all his help and would definitely recommend them based on our experience.

Emma · 16 March 2026

★★★★★ 5/5

Google

Highly recommend! Jayne was incredibly helpful and made the whole process very smooth.

Victor · 22 July 2026

★★★★★ 1/5

Trustpilot

My house was marketed

My house was marketed, had two fall throughs, communication was mixed. Viewings were horrendous multiple people turning up. An email was sent stating how poor communication with potential buyers may have impacked my home sale.

NI · 25 September 2026

★★★★★ 5/5

Google

Jayne McSheffrey was absolutely fantastic. Very clear in the process we needed to go through, and she was very polite and a lovely person to speak with. She went out of her way to sort out a problem I had, and it was sorted out immediately with a quick response! The experience I had was excellent!

Timothy · 17 August 2026

★★★★★ 5/5

Google

We recently sold our property, and we were extremely satisfied with the service we received. The team was incredibly helpful from start to finish, always staying on top of everything. They were diligent in gathering all necessary information, ensuring a smooth process. We particularly appreciated their honesty and direct approach. There was no beating around the bush, just clear and open communication throughout. This transparency gave us complete trust in their handling of our sale. If you're looking for an estate agent who is dedicated, hardworking, and genuinely cares about their clients, we highly recommend them. Thank you for making what could have been a stressful process so much easier!

Christopher · 19 August 2024

★★★★★ 5/5

Google

Professional is an understatement they always go above and beyond been a tenant now for over 7 years service doesn't come any better then Newton fallowell

Kim · 6 April 2026

★★★★★ 5/5

Google

Ben and Jayne have been brilliant with arranging our tenancy agreement. Very friendly with fast responses, a very smooth process overall! Thank you. Coming back having just finished our tenancy with Newton Fallowell - Ben and Jayne have yet again been amazing throughout our tenancy. They have been quick to reply to emails and fix any problems as they came up, including replacing wooden windows and a leaking shower! They are both lovely and have been very accommodating and understanding. The end of tenancy has been such an easy process, with lots of flexibility and they were both very respectful when booking in viewings for the house. We would definitely recommend Newton Fallowell, with special thanks to Ben and Jayne!

Frances · 12 August 2024

★★★★★ 5/5

Google

We have been renting with Newton Fallowell for over 12 months now and I can’t recommend them enough. At the start, Jayne was very helpful in arranging the property viewing and then in getting all the formalities sorted and getting us moved in quickly. Since then, they have always been quick to respond to any requests we’ve had, even replacing our electric shower when it started leaking. Ben has been very accommodating and understanding when they needed to book check-ins at the property. Both Jayne and Ben have always been helpful to us over the phone and in person. I would 100% recommend using Newton Fallowell as an estate agent.

Wiktor · 27 July 2024

★★★★★ 5/5

Google

I was shown around the property and was interested straight away. Jayne has been fantastic and has been there from day 1 keeping me updated all along. I am very happy and cannot wait to move in my property.

Michelle · 8 August 2026

★★★★★ 5/5

Google

Mainly dealt with Jayne and Ben through my experience with Newton Fallowell, both have been amazing and a pleasure to deal with. I would definitely recommend.

Oliver · 13 March 2026

★★★★★ 5/5

Google

Clair was always very responsive and a helpful estate agent I had a great experience with Clair she was always quick to reply and genuinely willing to help throughout the process. Professional, reliable, and easy to work with. Highly recommended! Very often more helpful than the solicitors

Claire · 29 August 2025

★★★★★ 5/5

Google

Jayne and Ben were amazing in finding our new home. Very quick turn around in doing checks etc ready for us moving in. We viewed our new home on the 9th of may and we had the keys and were moved in by the 22nd of May. All staff have been so friendly and helpful in our journey moving into our new home. We also have a integrated dishwasher which we found didn't work and within 24 hours they had sent somebody out to try and fix it but found they couldn't so had a new one ordered. Great service all round would definitely recommend to anyone that is looking to move.

Lauren · 31 May 2024

★★★★★ 5/5

Google

I had a lovely experience when I enquired about a properly with newton fallowell, Jayne was really lovely and helpful in this process and booked me onto a viewing shortly. When I went to view the property Ben was also helpful and informative with the next steps and any questions I had.

Viola · 26 June 2025

★★★★★ 5/5

Google

Brilliant estate agent from start to finish. Colleagues were extremely professional, efficient and friendly. Very positive experience. Would highly recommend. Thank you

Urszula · 13 March 2026

★★★★★ 1/5

Trustpilot

Ridiculous system of completing a…

Ridiculous system of completing a complicated and intrusive application before even being invited to view the property . Everything has to be done by email … woman working from home going through the forms apparently - ridiculously unprofessional . Anybody in any other Newton Fallowell department - unhelpful , stating they are nothing to do with Rentals .. abysmal . Didn’t even deserve the one star - not sure now that we’d want to rent from such a company / landlord

Jackie · 7 August 2026