Newton Fallowell Burton on Trent reviews

★★★★★ 5/5

Google

Ben and Jayne at the Burton on Trent office were both extremely helpful and professional in managing our rental property. Throughout the process communication has been excellent. Jayne is super efficient and responsive, providing a service beyond our expectations. Thank you! 😊 …

Sarah · 5 August 2025

★★★★★ 5/5

Google

Excellent service from Newton Fallowell Letting Agents. Ben and Jayne were professional, personable, and always kept me informed. A great, collaborative approach from start to finish. Highly recommended.

Ben · 23 December 2025

★★★★★ 5/5

Google

We’ve dealt with Ben for the sale of our property & will say he has been faultless all the way through. From putting our property on the market initially, to attending viewings and finding our buyer; he has taken the stress out of the process for us. He has kept us in the loop at each stage after we have sold & gone above and beyond. Couldn’t recommend him more highly to anyone looking for someone professional & personable to help you market your house. Thanks Ben!

Amelia · 22 November 2023

★★★★★ 5/5

Google

I recently moved into a rented property an dealt with Jayne. She was fantastic throughout the whole process, kept me updated an was more than happy to answer all my questions no matter how small they were. Excellent service from start to finish

Giles · 24 June 2025

★★★★★ 5/5

Google

A thoroughly professional 360 service from Craig, Simon and the team at Newton Fallowell Burton, which is very rare when one is the buyer! …

Lesley · 13 December 2025

★★★★★ 5/5

Google

Great experience so far: Most agents will offer you a price that they know is 10% over the price that you will get. They do this to get your business, and to win you by allowing you to see money signs. Often this trap is easy to fall for. Unfortunately, the over inflated price agent locks you in for usually for 12-16 weeks. Sometimes by being overpriced, this ruins the house being on the market in that 12 week lock in period unsold. The house is then seen as a tainted property that’s been listed for a while. Do not fall for the hype of other agents that do this. If you’re being valued by someone, often the highest price comes with additional charges in the contract and a whole range of other issues. Newton Fallowells contract is straight forward, and legit. You can tell the best agents as they understand the area, the market, where house prices are. They will price your house fairly and this will lead to genuine interest compared to all of the 10% over priced houses that certain local estate agents use the tactics of. Newton Fallowell have been upfront and honest and knowledgeable and this is what is needed in an agent. They have been fair and honest and do understand the market. They have accommodated our needs and produce a better service. The inclusion of floor plans, videos of the property, viewings (with no additional cost) and understanding of the market has been better than our experience with other local agents. When considering other agents locally, don’t fall for the promising the world, and see the red flags. Choose a sensible and legitimate agent like NF for a guaranteed sensible option. The agents with the highest volume of signs up around the area are not always the best. If they have the most signs up, question if that’s because they’re not selling and it’s because they’ve taken your business to ensure they get the fee at the end of the day by promising the biggest valuation / price. Newton Fallowell sell houses, not dreams and that’s what a reliable agent is good at.

Holly · 26 September 2025

★★★★★ 5/5

Google

We recently used Newton Fallowell to sell our house. They have been absolute lifesavers after a totally awful start to selling and having to change agents due to issues with the housing authorities agents incompetence, we opted for them. The process took almost a year to sell. Everyone at Newton Fallowell consistently went above and beyond at all times to get it to process as quick as was possible. They were absolutely brilliant in every way and a special shout out to Ben Foley and Simon for all there hard work dealing with solicitors, the housing association and the buyer! Briliant service, brilliant communication, kind and thoughtful people! We would use again! If your on the fence use these guys!!!!!

Charlii · 26 August 2023

★★★★★ 5/5

Google

From the start we have had nothing but excellent service from Newton Fallowell (Burton). Especially Ben (Sales). Communication has been fantastic. Ben has been dealing with the sale of a property for us after the death of a family member. He has made the whole process for us so easy, especially when having to deal with the family members whole estate. He was so thorough and explained everything to us. The sale of the property has gone so smoothly and we have been advised every step of the way. We would highly recommend Newton Fallowell and we would definitely use again. Thank you Ben and Team.

Lisa · 22 August 2023

★★★★★ 5/5

Google

The service and coordination provided by the team, especially Jayne, has been absolutely superb from the very first day we viewed the place to the moment we received the keys. We are thrilled to have found such a helpful team, and we couldn't be happier to have found a home to settle in. Huge thanks to Jayne and the team!

Anish · 22 September 2024

★★★★★ 5/5

Google

We recently used Newton Fallowell to sell our house. They have been absolute lifesavers after a totally awful start to selling and having to change agents due to issues with the housing authorities agents incompetence, we opted for them. The process took almost a year to sell. Everyone at Newton Fallowell consistently went above and beyond at all times to get it to process as quick as was possible. They were absolutely brilliant in every way and a special shout out to Ben Foley and Simon for all there hard work dealing with solicitors, the housing association and the buyer! Briliant service, brilliant communication, kind and thoughtful people! We would use again! If your on the fence use these guys!!!!!

Charlii · 26 July 2023

★★★★★ 5/5

Google

Whole experience from start to finish was flawless. I had so many questions and they were all answered in detail, quickly sensitively. I was worried about the whole process of moving into a rental and was made so easy all thanks to Jayne Sheffrey. Jayne Sheffrey was so helpful and understanding and managed to answer all queries I had and reply so quickly and was easy to get hold of. Would recommend to anyone wanting a hassle free smooth process that has had me so excited about moving in rather than the stress and worries I thought I would face.

Rachel · 25 May 2023

★★★★★ 1/5

Trustpilot

This Estate agents is the worst around

This Estate agents is the worst around. We had been going through a purchase of property that took 10 months to never complete. One issue after another and the service from Amy and Oliver wasn’t good. Oliver couldn’t keep track of the lies he was telling from day one saying he had spoken directly to the seller’s solicitors and he never did. Saying he had “ contacts to contact people about a one going issue with the property we trying to purchase”to then suddenly he had no idea what we was on about.

Jessica · 16 May 2026

★★★★★ 5/5

Google

We cannot fault the brilliant customer service we have experienced from Jane and Ben at Newton Fallowell Burton on Trent. The staff are so courteous, pleasant and extremely helpful. It is a pleasure to deal with Jane and Ben. Thank you Carol & Paul

Paul · 11 March 2025

★★★★★ 5/5

Google

Thanks to all the staff at Newton Fallowell in particular Ben, Jayne and Claire. Excellent customer service always prompt and friendly.

Russell · 14 November 2025

★★★★★ 1/5

Trustpilot

Unprofessional today had 6 emails…

Unprofessional today had 6 emails confirming time 12pm had a phone call to say 15 minutes late then another phone call to say 12.45pm as the key's was at the other office and as this was Friday afternoon they were stuck in traffic. I was a cash buyer unfortunately I've lost my trust in this company,previously had dealings with them not very good recommendation! db roberts is first class.

Peter · 24 July 2026

★★★★★ 5/5

Google

Its been an absolute pleasure working with Newton Fallowell. Very committed to their service. Friendly and helpful from start to finish in organising the steps that I needed to move into my new property. If any problems they immediately act on sorting it out fast and efficiently. I very much recommend this company.😎👌 …

William · 13 March 2026

★★★★★ 5/5

Google

We recently used Newton Fallowell for the sale of my Mother-In-laws' property. The sale was handled by Ben Foley and from the initial meeting I knew he understood the market completely and was happy to take his advice on sale value, using a guide price rather than a fixed price. The photographs taken were excellent and a great representation of the property. We received a high level of interest and sold extremely quickly, above the guide price, we were very happy. The communication throughout was excellent, I would definitely recommend this company and a big thank you to Ben for making it so easy.

Alyson · 10 January 2023

★★★★★ 5/5

Google

Great job 👏 Thanks Jayne ☺️ …

Daniil · 13 February 2026

★★★★★ 5/5

Google

I cannot recommend the lettings department of Newton Fallowell Burton highly enough, specifically Jayne and Ben. They are absolute professionals who clearly know their craft inside out. Throughout the entire process, they guided me with ease and expertise, making everything feel straightforward and stress-free. It is rare to find such a high level of professionalism combined with such a helpful, person-centered approach. I truly couldn’t recommend the two of them more if you are looking for a seamless experience, you are in the best possible hands with Ben and Jayne."

Adam · 6 April 2026

★★★★★ 5/5

Google

Jane, Rebekah and the team have been very helpful and given us every assistance we needed in finding a new tenant. I would say they went an extra mile.

Glenis · 11 July 2025

★★★★★ 5/5

Google

I could not have asked for a better experience whilst moving house. I dealt with Jayne who was an absolute star, nothing was too much trouble and answered all my questions. I would highly recommend these people.

Ray · 24 February 2025

★★★★★ 5/5

Trustpilot

Newton & Fallowell burton on Trent…

Newton & Fallowell burton on Trent highly recommend. Very professional polite went above and beyond and always returned my phone calls . Happy to help with any issues all staff helpful and would try and resolve any problems. Can not thank Mark Patterson enough for sticking with us and being very professional through out thank you to all staff .

Kim · 26 May 2025

★★★★★ 5/5

Direct reviews

The thought of selling our old family home after my mum passed away filled myself and my sister full of dread. We need not have worried though as the team at Newton Fallowell Burton were fantastic. They were very professional and polite and took care of everything, keeping us in the link with proceedings along the way. Everything went through without a hitch and our old family home is now being enjoyed by its new owner. I would definitely recommend Newton Fallowell to others. Many thanks all.

Elaine · 22 August 2024

★★★★★ 5/5

Google

Couldn’t recommend Newton Fallowell enough for their efforts with finding us out first home. From the start the communication between myself, Jayne and Ben has been amazing, they are always at the other end of the phone or email and get back to you promptly with answers to any questions. We are really looking forward to moving in and thank them both massively for supporting with it.

Moll · 15 July 2023