Every review we hold for the Lincoln office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI feel going with Newton Fallowell to sell my house was a very good decision now that it's finished. A special shout out to Abbie & Kayrn from the Sales team & Steve who did my valuation. All three were clear, patient, friendly and consistent with their communication, each time I called the phone was answered quickly, emails were responded to promptly. Even up to completion day, they were happily answering any questions I had, which during a stressful time is so valuable. I had a very good experience and would certainly consider them as a first choice if I moved again.
Max · 20 December 2025
★★★★★ 5/5
GoogleWe used Newton Fallowell Lincoln to sell a property. We was so impressed with there service, Steve Ashton was so informative and helpful advising us that auction would be the best route to go down. He was so right in 8 weeks from start to finish we had sold and completed on the property . Kelly and all the ladies in the shop was so helpful if Steve wasn't available offering friendly help and advise and guidance. I would not hesitate to use them again well done great service Thank you
D · 20 November 2025
★★★★★ 5/5
GoogleAbsolutely fantastic experience buying and selling through Newton Fallowell. I'd previously bought through them and chose them to sell again when the time came. Kayrn & Kelly were always ready to help with my numerous phone calls, questions, queries and problems that were beyond our control. The team worked tirelessly and I would 100% recommend them to anyone looking to buy or sell
Jack · 22 September 2025
★★★★★ 5/5
GoogleNewtonfallowell were excellent in every respect. They sold my house in six days. Expert advice, with very friendly and thoughtful staff. Very good communication throughout and always a team member with knowledge of the situation on hand. Handled the whole process from start to finish expertly and at a good price.
Paul · 16 December 2025
★★★★★ 1/5
GoogleWhilst Rebecca, the director attempted to be professional, we encountered a tirade of rudeness and unprofessionalism from one so called female manager who in one email commented that I did not pay her fee and this was after many incompetent and unprofessional communications. As with other complaints on Google, she had no idea how to communicate with individuals making such a large purchase. I would not use this company again under any circumstances. Rebecca apparently reprimanded the member of staff concerned but I never received feedback on this which she promised to do, so you can't even rely on a director to do what she promises. In all honesty if you want a stress free purchase or sale, avoid this company as many suggest in these reviews. Nobody should have to deal with such incompetence and rudeness, neither should one have to complain to receive a competent service. Staff interact as if on facebook and are offended when you expect a professional service. 1 Star awarded only because necessary for a review to be submitted and note numerous 1 star reviews on here too so our experience no doubt typical of this company of incompetents.
Addendum - Rebecca's rude response below sums up the company and reinforces my points. She also worryingly can't count as I gave 1 star and only then to enable a review to be written - definitely not 2 stars. A person who can't count who has to manage financial negotiations of people's property - their most expensive asset. Incompetence doesn't even start to explain this company. AVOID THEM and the director blathering on in a delusional fashion and making excuses about Covid shows lack of progress and accountability for the number of similar complaints on here over the last 2 yrs without the presence of a pandemic.NegativeProfessionalism
S · 12 July 2025
Agent replied · 31 December 2024
Dear S,
Thank you for your two star review which I was not surprised to receive.
My colleague who progressed your purchase, despite your hostility and poor opinion towards her, managed to see it through to exchange and completion within 14 working days during a global pandemic, with 70% of conveyancing staff on furlough and our vendor living in Spain. Although you did not like her she did not give up and she continued to work tirelessly liaising with all parties to achieve the outcome of exchange and completion within the timeline you had set.
Having dealt with you personally on thankfully only a few occasions I should be writing a review of congratulations to my colleague for keeping her sanity and to thank her for not leaving the industry after her dealings with you.
I am very happy for you to not use our company ever again.
Regards,
Rebecca Hoyles
★★★★★ 1/5
GoogleApart from Steve Ashton at the Lincoln office we received a very poor level of service and care. When calling into the office we were made to feel a nuisance and an air of arrogance from certain staff members which was not only felt by us but by other professionals involved in the sale
of our property. There was a lack of communication and felt for the fee charged little was done.
Julia · 31 March 2025
★★★★★ 5/5
GoogleI can only speak highly of Newton Fallowell, from our initial meeting with Steve, to the end it has been a very positive experience. Kelly was a superstar, keeping us informed, calm and positive. Thank you to everyone at the Lincoln branch
Wendy · 18 December 2025
★★★★★ 5/5
GoogleI have to congratulate the Newton Fallowell (Lincoln) team for a superb effort in selling my fathers home so promptly and professionally. Special thanks also go to John for the confidence building sales suggestions and advise and the superb pictures and quality write up... The biggest thank you should go to Kelly Turner without who's efforts and skilled negotiations we wouldn't have found the perfect buyers. Top marks to the entire team, totally professional and completely customer focused. I highly recommend Newton Fallowell for without the efforts from all involved the sale would have not been as easy. Well done *****
Andy · 26 September 2024
★★★★★ 5/5
GoogleThe rentals department Lara in particular has been excellent from start to finish of moving in process. She is always happy to answer any questions and help. I am really pleased with the service and happy I chose Newton Fallowell as agents. Would highly recommend. Thanks Lara :)
Vicki · 7 September 2025
★★★★★ 5/5
GoogleRecently used Newton Fallowell for a property purchase. Both Karyn and Abbie were amazing. Very helpful throughout, their communication with keeping me up to date with the progress was very much appreciated. Thank you, I will recommend to everyone!
Danny · 2 December 2025
★★★★★ 5/5
GoogleNF sales team were excellent. Karyn and her team kept us well informed throughout the sale process and were polite and professional throughout. They liaised well with the buyers solicitor - better than our solicitor! No hesitation in recommending.
Sally · 14 November 2025
★★★★★ 5/5
GoogleLara was absolutely fantastic throughout the entire letting process. She was efficient, professional, and incredibly helpful in addressing all my inquiries along the way. Her prompt responses and attention to detail made the experience smooth and stress-free. It was an absolute pleasure securing my apartment with her assistance. I highly recommend Lara to anyone looking for a reliable and supportive letting agent!
Len · 6 March 2025
★★★★★ 1/5
AllAgents"Dreadful..."
As a tenant I am extremely dissatisfied with the Lincoln branch. Im not too sure what my landlord is paying them for but they have 0 communication or customer service skills. I absolutely dread having to have any dealings with them and am reaching the end of my patience with certain issues I have had to continuously chase to be told the same thing over and over with again no follow up communication.
Emma · 8 June 2022
Agent replied · 15 August 2025
Dear Emma, I'm sorry to see that you've been dissatisfied with our service. Please could I ask that you contact me directly outlining the property you reside in, in order for my to look into the matter accordingly for you. My email address is: rebecca.ablard@newtonfallowell.co.uk
★★★★★ 5/5
GoogleI sold my house through Newton Fallowell and I have to say, the process was very smooth and the staff were helpful all along the way. I dealt with Kayrn who was professional and friendly. I would recommend Newton Fallowell if you want to sell your property.
Mustafa · 3 August 2025
★★★★★ 5/5
GoogleWe had been unhappy with level of service from our previous letting agent for some time, so decided to change to Newton Fallowell. The difference has been very impressive.
The first meeting with Kelly was professional, friendly and re-assuring. From that point on, we have been promptly informed of every development and there has also been an honesty about market conditions and timings that wasn't there before.
All in all, the process to find suitable new tenants and deal with other matters arising has been completely stressless. Kelly has been the main point of contact and has done a great job but everyone else I have had contact with, gives you confidence that you are dealing with a team who work very well together.
Tim · 9 April 2024
★★★★★ 5/5
GoogleI have nothing but praise for the Lettings staff in Lincoln, they are all experienced and so friendly the recent change of tenacy at my rental was done with speed and efficiency and I thank each and everyone who made this happen.
Marlene · 9 August 2025
★★★★★ 1/5
AllAgents"Unprofessional..."
Having received the service from Rebecca Hoyles I did I would certainly not recommend Newton Fallowell Lincoln she was totally unprofessional to our needs, moving home can be very stressful and frustrating, however during a telephone conversation with a director of the company to have thrown in your face 'are you picking a fight with me' for questioning an update, I really question her actions!
I have given 1 star because of the actions of Abbie who in my mind is very professional and relates to the needs of the customer, she is an asset to the company.
Don\'t · 1 June 2019
Agent replied · 15 August 2025
Mrs Pentecost, Your review would have offended me were it not for the fact you are completely unpleasant person to work with unless you are getting your own way without absolutely any consideration for your buyer or the person you were buying from. I can only assume people like you navigate through your life spitting unkind and unwarranted accusations and of course despite the fact you are the common denominator it's never your fault. I hope we never cross paths again. Regards, Rebecca
★★★★★ 5/5
GoogleI recently sold my property with Newton Fallowell Lincoln and the whole team are fabulous! Rebecca, Abbie and Kayrn were dealing with my sale and chain and I cannot recommend them highly enough.
Kayrn however was the main agent dealing specifically with my sale and I can honestly say the sale and whole chain wouldn't have gone through without her taking care of it all.
To cut a long story short, an issue cropped up at the bottom of the chain and it took all in all an extra 4 months to get sorted and HUGE amounts of hassle. During this time Kayrn essentially did the job of 2 estate agents as the house in question (directly below me in the chain) were using an online agent, who went awol. Kayrn took it upon herself to liase with all parties involved at all times and kept everyone calm, informed and cognisant of what was happening. This included multiple 'pep talks' to my buyer who was at his wits end and threatened to pull out of the sale on more than one occasion due to the stress!
My advice is if you are looking to sell your house in the Lincoln area, please use these guys. They truly do care about you, your sale and with whole process of house buying and selling. In these days, I'm finding that's a very rare quality indeed.
Kayrn is by far and away the very best agent I've ever dealt with and NF Lincoln are by far the best company. Can't say anymore than that!
Mark · 1 January 2024
★★★★★ 5/5
GoogleI became an landlord on retirement 6 years ago and had discussions with several letting agents in Lincoln before building a modest portfolio. The final agent I met was NF's Lettings Manager Rebecca Ablard. Her experience, depth of knowledge, advice and professionalism made the selection very easy. Despite structural changes and business growth at NF, under Rebecca's leadership and direction her team have gown in strength and continued to give a seamless service at all times. On the rare occasion tenant or maintenance issues arise, Rebecca and her team are proactive, professional and responsive. In addition I'm kept updated and advised on trends in the lettings sector and any proposed changes in the legislative landscape. Great service by this team, Lincoln's finest by a huge margin.
Stuart · 1 January 2024
★★★★★ 5/5
GoogleI've rented my property through Newton Fallowell (Lincoln) for around 4 years and always received an excellent service ensuring both I as landlord, and the tenants were looked after. I didn't hesitate to use them for the subsequent house sale that completed today and received the same high standard of service. There is a lot of competition out there but I highly recommend Newton Fallowell. Special thanks to; Kayrn, Abbey, Steve, Kelly, Rebecca and Vicky who have provided an excellent service through the years.
Jamie · 1 January 2024
★★★★★ 1/5
Google1 star rating and the only reason for that is because I am required to do this before I can write my review. My son has received appalling service since living in one of their properties.
No complaint is ever listened to, instead it is brushed under the carpet.
Just a few of the complaints
Dishwasher is broken
Water marks on the ceiling
Patio door locks broken
Front door lock broken( when the locksmith finally came round he left the front door wide open with no one home)
Smoke alarms going off constantly every 10 minutes. (My son was electrocuted from this and taken to Lincoln county hospital in an ambulance on Saturday evening. When I contacted them on Sunday they said they would get someone out. Did this happen? No it did not! 3 small children in the house with a smoke alarm going off every 10 minutes. I had to get them all to stay at my house for the evening. Left notes on the windows to apologise to the neighbours and call the police so they were informed in case anyone else reported it. They returned home on Monday and it was still going off. Finally they sent someone out). When my son left a review he was telephone by Rebecca from Newton Fallowell and told to remove it. Everyone is entitled to leave a review regardless of circumstances. I will not be removing this review regardless of what is said to my son. As for what you said about his personal circumstances and how would he like it if you put that on your reply to his review. In line with the new GDPR laws I would be very careful. As soon as I get that A&E report you will be hearing from me.
Paula · 2 January 2019
Agent replied · 31 December 2024
Dear Paula,
I have read your comments and as one of the business owners I invite you to speak to me directly rather than write your unfair and incorrect review so that we can address these issues head on.
Regards,
Rebecca
★★★★★ 5/5
GoogleMoving house is proven to be one of the most stressful things you will go through in your adult life, so going with the right agent is imperative.
We bought our house with Newton Fallowell and couldn't be more impressed with their outstanding customer service, willingness to go the extra mile and their determination to make the process as smooth as possible for us, the client.
Abbie Rawding always gave the best customer service, took my endless phone calls, got back to me in good time and always helped me with any arrangements I needed with the seller without any hesitation or grumble.
Rebecca was also extremely helpful every time I called or popped into the office, arranging numerous viewing on the home we have now bought.
Thank you very much Newton Fawllowell Lincoln for your excellent service and guidance during a very stressful period of time.
Jasmine · 2 January 2019
Agent replied · 31 December 2024
Dear Jasmine,
Thank you so much for your lovely review!
We all hope you are settling well into your new home and you were really lovely to deal with too!
Very best wishes,
Rebecca Hoyles
★★★★★ 5/5
GoogleMassive thank you to Kayrn and Abbie for their help in buying our first home, the service was exceptional, very customer friendly and caring. Would highly recommend :)
Phil · 11 December 2025
★★★★★ 1/5
AllAgents"Newton fallowell worst..."
I have just rented an apartment via newton fallowell and to say I am disgusted is an understatement, no inspection/ due diligence, even though we went to view the house but the amount of damages that you are unable to see is unbelievable, what they took as inventory was entirely different to what we saw at the property, the Lincoln branch spoke to me as if they were doing me a favour, very unprofessional, I did stand my ground ensuring that I did let them know they weren't doing me a favour. This letting agent needs to be boycotted as they feel untouchable. The oven was dirty, rusted and coated with leftover oil ruminants, Shaking the handrail on the stairwell, Windows sealant are not present, The electrical fuse and meter of the house are exposed, The door that leads to the stairwell from the Living room has pulled out, revealing the frame which holds the lower hinge is weak, The freezer keeps buzzing while a red light indicator comes on and off. Also, the freezer was not properly cleaned with ruminant of peas and corns. THIS IS ABSOLUTELY UNACCEPTABLE and they were only concerned about a moving in date and the money as to making sure due diligence of making sure the property was in a good state, Avoid this agent as they are useless.
Handi · 26 December 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
