Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleThe Stamford Team have been wonderful. My special thanks goes to Nikki Touze; she is a very professional woman with a strong sense of 'client care'. She spoke to me almost every day and kept me updated with the events and news throughout. It was not an easy sale, as there were a number of difficult situations. Nikki remained positive and focused, which enabled me to deal with my mother's death and selling her much-loved property. Newton Fallowell is by far the best estate agency I've come across in Stamford and I wish them every Good Luck for the future.
Heather · 29 July 2019 · Newton Fallowell Stamford
Agent replied
Dear Heather, thank you so much for our 5 Star review and your kinds words to Nikki who certainly does go the extra mile. I hope my team an I are able to help you again in the future. With kind regards Jason Treadwell Managing Director
★★★★★ 1/5
GoogleOur experience with Newton Fallowell Stamford branch has been terrible. Appalling communication; firstly, my partner and I booked to view 2 properties with Zoe, but we never received any confirmation emails, were not sent the addresses of each property and were not even told which house to meet them at first! As it turns out, they had my partners email address wrong, so he phoned them to correct it (more than once!) and yet still it was not corrected! When we met Zoe at the property, she was very unenthusiastic, barely spoke to us, and answered most questions with a 'yeah' or 'I dunno'. No contact after this first viewing to see how we got on (although, they still probably had not used our correct email address despite us telling them). A few weeks later, we saw another 2 properties we would like to see, both with Newton Fallowell again (unfortunately). After calling and booking the viewing for one after the other for 12.30pm today, I again received no confirmation and no details of which property to go to first. I called them the day before to enquire about this, and also I had seen that one of the properties had come off the market, which we had also not been told. I was informed by Zoe that they had emailed the details to my partner, AGAIN to the wrong email address, and she said she would meet us at the one remaining property at 1pm. I stressed that we could only do a viewing at 12.30pm (as we had previously arranged), as we had another property to see afterwards. After what seemed like a lot of effort, it was agreed that the viewing would be at 12.30pm. My partner and I sat outside the property until approx. 12.40pm-12.45pm, and NOBODY TURNED UP. No phone call to say they were running late, no apology, no nothing. Eventually we had to leave so that we were not late for our next viewing.
I feel that our entire experience with Newton Fallowell Stamford has been completely unacceptable, and we were made to feel completely unimportant as buyers by such unprofessional behaviour. We will not be using Newton Fallowell again in the future, and shall be advising others to do the same. Extremely disappointing.
Claire · 29 July 2019 · Newton Fallowell Stamford
Agent replied
Dear Claire & James, I regret to hear that on this occasion you've had a negative experience with us. Our aim is to ensure all our clients experience's on their property journey is delivered to the highest standard, and enjoyable for all. Your feedback is very important to us and will help us to improve our service to others. I would appreciate the chance to turn your experience around and like to discuss the issues you've had with us personally. I can be available at anytime to suit you both. With kind regards Jason Treadwell, Managing Director
★★★★★ 5/5
GoogleI purchased a property from Newton Fallowell this Autumn and they were professional - going over and above to make the sale go through smoothly. Thank you to Zoe we couldn't have got over the line without you.
Stephanie · 29 July 2019 · Newton Fallowell Stamford
Agent replied
Hi Stephanie. Thank you so much for taking the time to leave such a lovely review and we are so happy that you are now in to your new home! Wishing you all the very best for the future and wishing you a very happy Christmas! From all the team at Newton Fallowell Stamford.
★★★★★ 4/5
GoogleWould have given 5 stars as excellent customer service to start with, but some miscommunications regarding total payable on fees caused some confusion later on during the process of renting, regardless overall good and Kate in particular very helpful.
Amy · 29 July 2019 · Newton Fallowell Stamford
Agent replied
Thank you Amy for taking the time to leave a review and for your kind feedback. We are all very disappointed to hear that there was some miscommunication at the start but are very pleased the matter was addressed and that you are now settled in to your new home! From all the lettings team at Newton Fallowell Stamford
★★★★★ 5/5
GoogleAlthough you pay more commission than the online companys, Newton Fallowell Stamford sold our house on the second day of listing. They have been outstanding in their friendliness and communications and we would highly recommend them to family and friends.
Karen · 29 July 2019 · Newton Fallowell Stamford
Agent replied
Dear Karen, thank you so much for taking the time to write such a fantastic review of our teams service. I hope we were worth every penny and look forward to helping you again in the future. With kind regards Jason & the team at Newton Fallowell
★★★★★ 5/5
GoogleExcellent service. Great people. Pushy, persistent and understanding as required. Not only would I recommend them, I actually have recommended them to friends and neighbours. WR .
Will · 29 July 2019 · Newton Fallowell Stamford
Agent replied
Thank you Will for your very kind review. It's been a great pleasure to assist you in your home move and we wish you all the very best for the future. From all the team at Newton Fallowell Stamford
★★★★★ 5/5
GoogleThe team at Newton Fallowell have been excellent. Matthew did absolutely amazing in ensuring we moved in before christmas. He was professional and extremely efficient. Matthew, you are a credit to the company. Zoe and Niki were also very good in dealing with our queries. Well done for your good work and Matthew, thank you once again.
Neesha · 29 July 2019 · Newton Fallowell Stamford
Agent replied
Hi Neesha. Thank you for taking the time to leave a review for us and for your lovely feedback. We hope that you are all settled now and looking forward to your first Christmas in Stamford and in your new home! It was an absolute pleasure getting you moved and working with you. Do drop in anytime you are passing for a cuppa and to say hello! Best wishes. Matthew and the all of the team at Newton Fallowell Stamford
★★★★★ 5/5
GoogleReally good team, worked very hard and always contactable to get a particularly difficult sale through for us. Mathew did an excellent job, would certainly use them again.
George · 29 July 2019 · Newton Fallowell Stamford
Agent replied
Dear George, Thank you so much for taking the time to review our service. I'm delighted to see our team went the extra mile delivering and excellent job. May I wish you all the best for the future and hope we can help you again sometime. With kind regards Jason Treadwell & the Team from Newton Fallowell
★★★★★ 5/5
GoogleRating only, no written review.
Sammy · 29 July 2019 · Newton Fallowell Oakham
★★★★★ 5/5
GoogleRating only, no written review.
Barbara · 29 July 2019 · Newton Fallowell Oakham
Agent replied
Dear Barbara. Thank you so much for reviewing your experience with a super 5 Star Rating. It was a real pleasure and hope we can help you again in the future. With kind regards Jason, Peter, Zoe, Charlotte & Tim.
★★★★★ 5/5
GoogleRating only, no written review.
Anna · 29 July 2019 · Newton Fallowell Oakham
★★★★★ 5/5
GoogleRating only, no written review.
Paul · 29 July 2019 · Newton Fallowell Oakham
★★★★★ 5/5
GoogleRating only, no written review.
Stewart · 29 July 2019 · Newton Fallowell Oakham
★★★★★ 5/5
GoogleRating only, no written review.
D · 29 July 2019 · Newton Fallowell Oakham
★★★★★ 5/5
GoogleVery friendly and helpful service we bought and sold with them and would do so again . thanks Peter and Zoe and team
A.L · 29 July 2019 · Newton Fallowell Oakham
★★★★★ 5/5
GoogleThe friendly Oakham team at Newton Fallowell worked tirelessly to find us a new family home. Thank you so much.
Sarah · 29 July 2019 · Newton Fallowell Oakham
Agent replied
Hi Sarah, We are really pleased to have been able to help your family move home and hope that you have many happy years in your new home. All the best for the future, Peter & Team at Newton Fallowell, Oakham
★★★★★ 5/5
GoogleThe service was excellent in that I was always contacted before a visit ,the staff member responsible for the viewing arrived promptly on every occasion and normally within 24 hours I received feedback. Two individuals expressed serious interest in purchasing the property but did not meet the Guide price, which was at a sensible level. In the event my daughter, who had expressed an interest in the property prior to my instructing the agency, sold her property and purchased mine. Peter Ledger was particularly impressive and constantly monitored the progress of the marketing of the property and accepted the situation vis a vis my daughter without a quibble. I would strongly recommend the agency
James · 29 July 2019 · Newton Fallowell Oakham
Agent replied
Dear Mr Collins, thank you very much for your extremely kind review! It has been a pleasure to work with you in selling your South Luffenham property and hope you will be very happy in your new home! All the best for your future in Stamford and if we can help in anyway, please do let us know! Best regards, Peter & Team at Newton Fallowell, Oakham!
★★★★★ 5/5
GoogleThe team at the Oakham office made the process of our house sale extremely easy. They were efficient, friendly and professional. When there was an issue they stepped in with a solution and we are very grateful for all their help.
Wilma · 29 July 2019 · Newton Fallowell Oakham
Agent replied
Thank you for your positive feedback Mrs Bryant. We are very pleased to have helped you both with your sale & purchase and hope you will be very happy in your new home. All the best, Peter and Team at Newton Fallowell, Oakham.
★★★★★ 5/5
GooglePeter and his excellent team will have to name Zoe for going that extra mile, after being with two other local agents we then went to Newton Fallowell what a difference. Would recommend that you do not contemplate using your valuable time go straight to Peter and his team.
Many Thanks
John / Denise
JOHN · 29 July 2019 · Newton Fallowell Oakham
Agent replied
Hi John & Denise, it has been an absolute pleasure helping you with your sale and purchase! We all hope you will be extremely happy in your new home and if we can be of any assistance in the future then please do let us know! All the very best from Peter, Zoë, Charlotte, Jason & Tim at Newton Fallowell, Oakham!
★★★★★ 5/5
GoogleKate from Newton Fallowell has been great to deal with, she has been very organised in getting my tenant in place. So far so good!
Aleisha · 29 July 2019 · Newton Fallowell Oakham
★★★★★ 5/5
GoogleExcellent service. Highly recommended. Friendly, efficient team
Joan · 29 July 2019 · Newton Fallowell Oakham
★★★★★ 5/5
GoogleGreat professional yet personal service from the entire team. Many thanks!
Nick · 29 July 2019 · Newton Fallowell Oakham
Agent replied
Hi Nick, Thanks for the five star review, we really appreciate it! Hope all is going well with the new place and if we can help at all in the future, then let us know. Best wishes to you & the family.
★★★★★ 5/5
GoogleEfficient, attentive and very helpful. We would recommend this agent and his team.
John · 29 July 2019 · Newton Fallowell Oakham
Agent replied
Hi John & Joan, Thanks for the five star review, we really appreciate it! Hope you have both settled in well to the new place. Best wishes, Peter & Team at Newton Fallowell, Oakham
★★★★★ 5/5
GoogleSensible people. Get the job done fast. Sold my house above market price in a week. Not your normal estate agent. Couldn't recommend them highly enough.
Sarah · 29 July 2019 · Newton Fallowell Oakham
Agent replied
Hi Sarah, Thank you so much for the amazing review! It's been a pleasure to help with your "big move" and have loved being a part of it. All the best for the future and hope you find that dream home soon!! Best wishes & Merry Christmas, Peter & team at Newton Fallowell, Oakham!
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