Trusted Agent profile · Kent, Greater London, Hampshire and more
Verified
★★★★★
5,841 reviews across 39 offices and 4 platforms
Mann has 39 offices, in Canterbury, Dartford, Portsmouth (two offices), Bromley, London (five offices), Ashford (two offices), Beckenham, Southampton (five offices), Sutton, Ramsgate, Swanley, Redhill, Gravesend, Croydon, Chatham, Gosport, Purley, Chessington, Rochester (two offices), Gillingham (two offices), Maidstone (two offices), Sheerness, Waterlooville, Yeovil, Sidcup and Sittingbourne (Kent, Greater London, Hampshire, Surrey and Somerset). Together they have 5,841 reviews on four platforms, rated 4.5 out of 5 overall.
5,608
Reviews on Google
All 39 offices
1
Reviews on Facebook
All 39 offices
1
Reviews on View Agents
All 39 offices
231
Reviews on Trustpilot
All 39 offices
Mann's 39 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Mann, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleAfter coming all the way from central London to look at a house that I was booked to look at, you made me wait hours saying how my appointment was not on the system and after we saw the room and we said we were intrested you said you would …
1/5
GoogleAbysmal service. The student accommodation I moved into was full of problems. The cooker was smoking each time it was used, the fridge freezer didn't work, the shower had no hot water running through it and the furniture was dirty. I had to …
1/5
GoogleWorst estate agent ever They never get anything done …
1/5
GoogleI'm in no way surprised by the other negative 1 star reviews. I'm actually scared that such people are running a business. …
1/5
GoogleTotally useless, they delay payment, mess up inventories. Lots of young people working for them with no sense of professionalism and obligation. Rude when you confront them and frankly, more of a problem than a solution. One of the worst …
Unfortunately this review relates to our lettings team and their page can be found here - https://goo.gl/n8eXrX. We are disappointed to read that our service levels and your customer experience fell short of your expectations. Our customer … More
1/5
GoogleSTEER CLEAR AT ALL COSTS 3rd letting agent I've used in Canterbury and definitely the worst, disgusting …
1/5
GoogleWe have had problems with our house since moving in 4 months ago. Firstly when we moved to the house it was filthy everywhere and rubbish all over the place and mound growing in some places. The TV that came with the house was broken when …
1/5
GoogleI opted for full management of my property. Earlier stages of the contract was fine and smooth but payment was always late never on time. Then when things broke down in the house, i had replied to their email and told them to go ahead with …
5/5
GoogleThey are transparent with the availability and the price. The guy called Matthew is a pretty professional agent. …
1/5
GoogleAbandon hope all ye who seek to do business with this useless firm. After nearly two weeks of trying to arrange for one of their agents to come and view my house I have simply given up. Whether their staff are merely inefficient, …
1/5
GoogleUseless staff. We went for a showing 18months ago. They were late. We chose the flat before they arrived. Didn't need them. We get a charge for admin of £550. …
5/5
Google… aine, and literally from the initial viewing to agreeing the letting took 5 days. Jermaine and his team are very professional, and always put their clients first, and are always there if further advise i …
5/5
GoogleThe agent, Janene was very diligent , responsive and keen to move things forward. She was one of the few helpful people I came across during the process.
5/5
GoogleVery friendly , efficient service I will definitely use them again ...good service no complaints
5/5
GoogleI've been working with James and his team for the last 5 years. As always, last month they did a great job finding me tenants in just 2 days. Their professional recommendations about making changes in the property helped me a lot. Definitely recommended.
HI Murat, It is great to read your about your experience with our local team and thank you for your 5* review! - Best wishes, Scott @ Customer Care.
5/5
GoogleThat place cares for it customer. They got me a house of my dreams. Jack mortgage adviser is just brilliant.
1/5
GoogleThe worst letting agent in Thanet.No communicatoin skills what so ever. Ask them to deal with a problem, & they will not get back to you. Stay well clear of this cowboy firm.
Hi Christian, thank you for your feedback and I am very sorry you feel the service you have received has not met the standard you would expect. I would welcome the opportunity to meet with you personally and listen to your feedback, this is valuable to us in improving our customer journey. Please do not hesitate to contact me at the branch on 01843 880129
5/5
GoogleI've been a client of Mann & Co Margate for quite some time and find all the staff reliable and well trained, I have the most contact with Sarah Hart, nothing is ever too much trouble for Sarah. She answers my enquires promptly and in a professional manner. I would highly recommend them to anyone.
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
5/5
GoogleThe agent, Janene was very diligent , responsive and keen to move things forward. She was one of the few helpful people I came across during the process.
5/5
GoogleWe bought our family house with Mann in Sutton and just wanted to say a huge thank you to the whole team. Janine Haynes was especially helpful and professional through the process and we would definitely recommend and use Mann Sutton services again. Dan & Eva
5/5
GoogleAbsolutely Fantastic, We bought our first house early this month, the whole process was quick & smooth. I spoke to quite a few people in Mann Sutton and they were all very helpful. Janine, Ben & Stephanie in particular were very understanding. Thank you guys.
4/5
GoogleSarah and Max and the team are great. This was our second sale through Mann and we just wouldn't use someone else. Not without a few delays but thoroughly supportive and brilliant at getting it through to completion
Thank you for your review! It is great to read that our local team have provided you with a great experience.
5/5
GoogleExcellent service, professional, they go above and beyond. My purchase (via another agent) has been extremely stressful, but Mann (Steph and Sarah) have helped as much as possible to move things forward. My sale (Mann being my agent) has gone very smoothly, helped by the amazing staff at Mann and my incredible patient buyer. Mann have helped liaise with my buyer for the extra time I was given (due to my horrible stressful purchase). Cannot recommend them highly enough.
Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.
5/5
GoogleExcellent and professional service from the team at Mann. Compared to the unreliable service and poor contact received from all the other estate agents we registered with in Redhil, Sarah and the team, were so helpful and always returned calls and emails. They made the experience of purchasing our first home so much easier and stress free than we were told it would be. When we come to sell our home we won't hesitate to go straight to Mann.
Thank you for your 5* review! It is great to read that our local team have provided you with a great experience.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Mann has 5,841 reviews across its 39 offices, rated 4.5 out of 5 overall: 5,608 on Google, 1 on Facebook, 1 on View Agents, 231 on Trustpilot.
Canterbury has the most, with 751 reviews rated 3.7 out of 5, followed by Dartford with 400.
The 39 Mann offices, by town:
Yes. In The Trusted Agent 2026 awards: Mann, Dartford won Gold; Mann, Southampton won Gold; Mann, Southampton won Trusted Agent; Mann, Redhill won Trusted Agent; Mann, London won Trusted Agent; Mann, Ashford won Trusted Agent; Mann, Bromley won Trusted Agent; Mann, Canterbury won Trusted Agent; Mann, Beckenham won Trusted Agent; Mann, London won Trusted Agent; Mann, Swanley won Trusted Agent; Mann, Sutton won Trusted Agent.
