Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleSarah of Mann Redhill kept us sane and guided us through a sale at particularly tricky time for us. She went over and above the call of duty to keep the sale on track, and kept us well informed throughout. We would have had a nervous breakdown without her help! Full marks to Sarah and her team.
Ian · 10 December 2018 · Mann Redhill
Agent replied
Good Morning Ian,
Thank you for this wonderful 5* review for Sarah and the team at Mann in Redhill who helped guide you through the process and she always went above and beyond to ensure the sale was proceeding correctly. I will be sure to pass on your kind words. Kind regards, Maryjane.
★★★★★ 5/5
GoogleSarah, Simon and the team at Mann were terrific in helping us buy our first home. All despite a trying mortgage process. Can't recommend them more.
Eoin · 10 December 2018 · Mann Redhill
Agent replied
Thank you Eoin for recognising our whole team at Mann in Redhil with your 5* review! It is great to read that you were helped so much during the process of purchasing your first home!
Best wishes, Scott.
★★★★★ 5/5
GoogleI am so glad we changed estate agent and chose Mann in Redhill.
I would like to thank Sarah and the team at Mann estate agents for all their work, support and advice. I would like to thank Sarah in particular, for going far beyond her duties and customer care. She kept us informed throughout the sale and monitored the progress up and down the chain. I admire her dedication, hard work, resilience and all that with a sense of humour. I felt confident Sarah would sell our house despite all the difficulties we encountered along the way. I will certainly be recommending Sarah as she is one super star.
Elizabeth · 10 December 2018 · Mann Redhill
Agent replied
It is wonderful to read Elizabeth, that you had such a great 5* experience throughout the sales process from our Mann branch in Redhill, especially from Sarah! It is great to read that you felt well supported throughout and that you would have no issues in recommending our team to others.
Thank you for your kind words, Best wishes, Scott.
★★★★★ 5/5
GoogleWe have bought and sold through Mann @ Redhill on two separate occasions and they are a truly exceptional estate agent's office. If you are looking for an estate agent who is friendly, professional and has high-levels of integrity look no further. Sarah has been superb, exceeding our exceptions by going the extra mile to find us our dream home and also getting a tricky sale for our house to successfully go through. And if you are to have someone show your home to prospective buyers, or to show you around a property, Amy is fantastic. We really can't recommend Mann more highly, they are trustworthy and really earn their fees
Elisabeth · 10 December 2018 · Mann Redhill
Agent replied
It is great to read Elisabeth that on two occasions our Redhill branch of Mann have been able to provide you with the very best service and that Sarah in particular has exceeded your expectations and went the extra mile.
Thank you for your wonderful 5* review and brilliant recommendation, Scott.
★★★★★ 5/5
GoogleIn a challenging market, Sarah worked very hard for months to get us buyers, and once we had them she was instrumental in making sure the sale progressed, talking to people up and down the chain, chasing solicitors and at times keeping me from pulling out of the sale altogether. First class
Chris · 10 December 2018 · Mann Redhill
Agent replied
Hi Chris, Thank you for the great, 5 star review! I'm pleased to see that you benefited from the passionate and personal approach taken by Sarah and the Mann Countrywide team in Redhill. I will make sure your wonderful comments are shared with Sarah and the rest of the team in the branch. Kind regards., Maryjane.
★★★★★ 5/5
GoogleWe first saw Sarah to view some flats above the branch, we had booked to view them with the competition next door either side. We were so blown away by the service that we cancelled all our other visits. Sadly, some difficulties our end meant that we couldn't complete the sale. Over a year later, we went straight back to Sarah because of the service we received and just exchanges yesterday on our first property.
Everyone always says how stressful moving is and the process is, honestly - I haven't been stressed once through this process. I'm sure Sarah has! But at no point have I felt that or doubted the process at any stage.
Couldn't recommend this branch enough - Thank you Sarah and Simon
Charles · 10 December 2018 · Mann Redhill
Agent replied
Thank you for taking the time to leave this wonderful 5 star review. The team at Mann, Redhill strive to deliver the straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this throughout your sale. I will make sure you review is shared with Sarah, Simon and the entire team at the branch, many thanks.
Kind Regards,
Sarah
★★★★★ 5/5
GoogleWe purchased our lovely new home via Mann in Redhill and Sarah was our contact. Sarah was fantastic, making sure we were kept updated throughout the purchase process.
I would definitely recommend Mann estate agents.
Becky · 10 December 2018 · Mann Redhill
Agent replied
Thank you Becky for your excellent 5 star review of Mann in Redhill. It is great to read that Sarah was fantastic and kept you updated throughout the process. Best wishes for your new home. Emma.
★★★★★ 5/5
GoogleSarah at Mann was brilliant throughout us selling our home. She is professional, committed and passionate about what she does. Communication was excellent and she was always happy to offer advice and guidance. I would highly recommend.
Ali · 10 December 2018 · Mann Redhill
Agent replied
Thank you Ali for your wonderful 5* review and brilliant recommendation of Sarah and our team at Mann.
Kindest regards, Scott.
★★★★★ 5/5
GoogleThe sale of my property was very difficult and protracted and i truly believe that it was only through the sheer dedicated professionalism of Sarah Allen at Mann Redhill that the sale went through. My very grateful thanks to Sarah and her team. I wouldn't go anywhere else in future!
Alex · 10 December 2018 · Mann Redhill
Agent replied
Thank you Alex for your great 5* review and recommendation. It is wonderful to read that you had such a great experience during a difficult and protracted sale through Mann, Redhill. I will make sure your kind words are forwarded to the whole team and especially Sarah.
Best wishes, Scott
★★★★★ 5/5
GoogleGood estate agents. No real problems
Ben · 10 December 2018 · Mann Gosport
Agent replied
Hi Ben, Thank you for your lovely comments. I have passed your feedback to everyone involved at Mann Countrywide, at the Gosport branch, Many thanks.
★★★★★ 5/5
GoogleThe team at Mann Countrywide at Gosport sold our flat. They all were professional, efficient and friendly. We would have no hesitation in recommending them, they were superb.
Alastair · 10 December 2018 · Mann Gosport
Agent replied
Hi Alastair,
Thank you so much for the great review and recommendation and congratulations on the sale of your flat. It is great to read that the team were able to deliver a professional and personal customer service to you.
Kind Regards,
Sarah
★★★★★ 5/5
GoogleI couldn't recommend Mann, Dartford more! Emma made the whole process from viewing the property to the very end so easy and quick. Any time I needed her help she was always so fast to respond. I'm moving into a lovely property on Saturday with my partner and I couldn't have done it without Emma - thank you very much.
A · 10 December 2018 · Mann Dartford
Agent replied
Hi Lisa, congratulations on your new home! Many thanks for leaving such a wonderful 5* review and recommendation of the service you received from Emma and the team at Mann in Dartford. Best wishes settling into your new home, Tracey.
★★★★★ 5/5
GoogleWe would like to say a HUGE thank you to Mann agency in Dartford especially to Emma and Tim.My fiance and I,have searched for a perfect first property to start our family together. We have called many others agencies in the process. However, after first contact with Mann we knew they are perfect agency for us. As first time tenants we had plenty of questions. Emma who met us at the property for the first time was very professional, knowledgeable and extremely polite. We would certainly recommend Mann to our friends and family.
A · 10 December 2018 · Mann Dartford
Agent replied
Hi Arsen
Thank you very much for this 5* review and recommendation! I am delighted to hear that Emma, Tim and the team provided such good service to help you move in to your very first property!
Kind regards, Jake
★★★★★ 1/5
GoogleThe most terrible letting agency we have ever come across. If you want to save your money and nerves, I recommend you not to rent from them. Absolutely horrendous behaviour about returning a deposit - got calculation after 5 weeks from moving out (tenancy agreement states within 10 days) and the landlord is charging us with things which were already faulty when we moved in! Raised the complaint and it's been another week and yet no response from agency!
Radka · 10 December 2018 · Mann Chatham
Agent replied
Hi Radka
Thank you for taking the time to leave these comments. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us on customercare@countrywide.co.uk
Kind regards, Jake
★★★★★ 5/5
GoogleRating only, no written review.
Garry · 10 December 2018 · Mann Chatham
Agent replied
Many thanks Garry for leaving a 5* review. Best wishes, Tracey.
★★★★★ 1/5
GoogleI contacted this agent and gave my details to register myself as a cash purchaser (probably my big mistake as they then knew they couldn't make money via their mortgage brokerage arm or surveyor's valuation arm) and an appointment was made to view a property a few days later on 7/4/2018 Saturday at 2:30pm. Total no show on their part. My call then got diverted to their Gravesend office who didn't have a clue and could not find my registration,. Promised a call back and I gave my number (again). I deliberately refrained from calling just to see. As expected, there hasn't been a single call back after one week. Apathetic, disorganized and self-serving. Let's hope it is JUST this branch and not the entire chain or Countrywide group...
E · 10 December 2018 · Mann Chatham
Agent replied
Hello E Lo,
I am very sorry to read that you feel this way. Customer experience is always important to us and as such I would like to invite you to contact us directly, via review@countrywide.co.uk, about your experience.
Kind regards, Scott
★★★★★ 1/5
Googlescammers, lie, and then deny. When I moved, I asked if it would not be a problem, because one day after the day I always paid the rent, I was told it was not a problem. After a month, I moved away, dismiss the keys. Moving out I asked for a deposit and I was informed that I still lived there for a month. I received this information when I had been away for a long time and when they had their keys for a week. In this way, they dishonestly mislaid a rent or deposit. The question why they accepted the termination of the lease and the keys and there was no question in a month, no answer, just stopped answering my calls and e-mails. They stole money and that's all. If anyone with their services will be deceived, deceived in error, and somehow robbed from them money.
Wojciech · 10 December 2018 · Mann Portsmouth (101b High Street)
Agent replied
Hi Wojciech
Thank you for taking the time to leave these comments. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us on customercare@countrywide.co.uk
Kind regards, Jake
★★★★★ 4/5
GoogleNever dealt with this agency before but the positive and fulfilling experience and service delivered by Charlotte exemplifies the core ethics of quality Customer Service and going the extra mile in pursuit of a rewarding customer experience. Thank you .
T · 10 December 2018 · Mann Portsmouth (101b High Street)
Agent replied
Thank you Taegon for such a kind review of Charlotte and our local team. Providing a 5* service is very important to us and as such we would love to invite you to contact us via review@countrywide.co.uk. to discuss how we could have achieved that elusive 5th star.
Kind regards, Scott.
★★★★★ 1/5
GoogleRating only, no written review.
Shirina · 10 December 2018 · Mann Portsmouth (101b High Street)
Agent replied
Hi Shirina, I am sorry to see that you felt you could only leave this rating. If you would like for us to look further into your experience, please do not hesitate to get in contact with us at review@countrywide.co.uk
Best wishes
Emma.
★★★★★ 4/5
GoogleRating only, no written review.
Ron · 10 December 2018 · Mann Portsmouth (101b High Street)
Agent replied
Thank you for the review Ron.
Regards,
Sarah
★★★★★ 5/5
GoogleFabulously efficient especially Charlotte in lettings
Kathryn · 10 December 2018 · Mann Portsmouth (101b High Street)
Agent replied
Thank you Kathryn for your wonderful 5* review of our Mann Lettings team, especially Charlotte.
Kind regards, Scott
★★★★★ 5/5
GoogleExcellent communication and customer service. Made my first time buying process very easy. Thank you Mann!
Jatin · 10 December 2018 · Mann Portsmouth (101b High Street)
Agent replied
Thank you Jatin, it is great to see that you received excellent communication and a 5* customer service. Best wishes, Emma.
★★★★★ 5/5
GoogleI dealt with Charlotte reference a new tenancy. Efficient, got back to me when she said she would, kept me regularly informed and overall very impressed with the level of service and her work. Would recommend to others.
Dominic · 10 December 2018 · Mann Portsmouth (101b High Street)
Agent replied
Thank you Dominic for your 5* review!
Best wishes, Scott.
★★★★★ 5/5
GoogleI have dealt with a lot of estate agents up to now and I can say that Mann estate agents has been head and shoulders above the rest. As I was a buyer they kept me informed on a an almost weekly basis as well as liaising with my solicitor. The staff were very pleasant throughout and even the sold sign was taken away sharpish. All in all a pleasing experience.
Andrew · 10 December 2018 · Mann Portsmouth (101b High Street)
Agent replied
Hi Andrew, it is great to see that the service you received from our team was head and shoulders above the rest. It sounds like they deserve each one of those 5 stars.
Kind regards
Emma
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