Trusted Agent profile · Kent, Greater London, Hampshire and more
Verified
★★★★★
5,917 reviews across 39 offices and 4 platforms
Mann has 39 offices, in Canterbury, Dartford, Portsmouth (two offices), Bromley, London (five offices), Ashford (two offices), Beckenham, Southampton (five offices), Sutton, Ramsgate, Swanley, Redhill, Gravesend, Croydon, Chatham, Gosport, Purley, Chessington, Rochester (two offices), Gillingham (two offices), Maidstone (two offices), Sheerness, Waterlooville, Yeovil, Sidcup and Sittingbourne (Kent, Greater London, Hampshire, Surrey and Somerset). Together they have 5,917 reviews on four platforms, rated 4.5 out of 5 overall.
5,683
Reviews on Google
All 39 offices
1
Reviews on Facebook
All 39 offices
1
Reviews on The Trusted Agent
All 39 offices
232
Reviews on Trustpilot
All 39 offices
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Mann's 39 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Mann, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleJayne Dillon in the Swanley branch was fantastic. Sold my house within 2 months for a good price. She was always on the other end of the phone to help with any queries and made the whole experience easy. Would recommend her if you want to sell your property fast and for a good price.
Thank you for the great 5 star review! I'm pleased to see that you benefited from the passionate and personal approach taken by Jayne and the team in the Swanley branch. Kind Regards, Sarah
5/5
GoogleVery Helpful and friendly staff
Thank you Guy for your 5* review. Kind regards, Mike.
5/5
GoogleI've been renting through Mann in Swanley for a number of years. I have always found the team to be welcoming and extremely helpful. Any maintenance issues I have occurred have always been dealt with promptly and efficiently. I would highly recommend them.
Hi Carlene Thank you very much for this 5* review and recommendation! I am delighted to the hear that the team have provided such good service whilst you've been renting with our Mann branch! Kind regards, Jake
1/5
GoogleAwful would not use the estate agent purely out of principal. Jane in sales is particularly rude and not a helpful happy sales agent that you would expect. Worst of all don’t ask her questions as she will give you a sarcastic answer! Think she should consider a job where she doesn’t have to deal with the public
I am sorry to hear that this was your experience but I would like to thank you for taking the time to leave us this feedback. If you would like to go into more detail about the concerns you have raised then please email me at review@countrywide.co.uk Kind regards, Tracey.
2/5
GoogleThe team at the Swanley branch were friendly and helpful to deal with in regards to viewings and getting the tenancy arranged. Unfortunately it was all downhill from there. Nobody turned up at the arranged time to do the check in and inventory, I had to go to the agent to find out what was happening before anyone realised there wasnt anybody booked in to do the check in. Almost 1 week later and still no inventory check is done. The smoke alarms weren't working when we were let in,although they did go out immediately to buy replacements. There are no carbon dioxide detectors anywhere in the house even after us pointing this out several times. Previous tenants had pets,I was told that the carpets did not need cleaning (Altho in our contract we need to have it professionally cleaned before we vacate the property,so different rules apply to different tenants it seems) Luckily I had arranged to have a professional carpet cleaning company meet me at the property before we moved our stuff in as the stench of dog urine hit you as soon as you entered the property,there were several obvious stains on the carpets in most of the rooms, I couldn't stay in any room more than a few minutes before wanting to gag. After the carpets were cleaned (paid for by myself) I then spent another £75 on products to neutralise and mask the odour that still hung about. Also spent hours cleaning before I could unpack anything. All this after the maintenance department said nothing needed to be done at the property.Still waiting to hear if they will take any responsibility for the state the property was left in. Very disappointing experience so far.
Hi Gabriella, I am sorry if you were not happy in your experience we us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Scott
5/5
GoogleMann have always been friendly, helpful and responsive during our three years renting through them. Special thanks to Amy who has been a star throughout!
Thank you Sarah for your 5* review! It is great to read that our local Mann team have provided you with a great experience. Kind regards, Scott
5/5
GoogleVery helpful and friendly staff who all went out there way to help me and my girlfriend move into Property. They went above and beyond Making sure we could secure the property.
Hello James, thank you for taking the time to leave your kind review. All the best to you and your girlfriend in your new home, kind regards, Mark
5/5
GoogleI have been privately renting for over 12 years now, and I can honestly say that Mann is the best. From finding a property with the help of Amy from the Swanley branch, to moving in and having Piara Ullah as my go to person if I have any issues... I will highly recommend using Mann. They are honest, straight up, and have always made me feel like I can always pick up the phone if there is a problem. Issues get sorted ASAP. Great communication from agents to Tennant.
Thank you Carley for your glowing 5* review of our Mann team. It is always great to read such positive reviews and recommendations from our clients. wishes, Lucy.
4/5
GoogleMann Countrywide have been looking after my property and tenants for over three years. I am very satisfied with the service I receive, especially from Amy and Chloe at the branch and Piara at the Countrywide Property Maintenance Centre. Staff at the branch are friendly and efficient. I am also pleased with the proactive approach adopted by my current Property Manager.
Hello Tim, many thanks for your fantastic 5* review. I am delighted to read the service you received from Bairstow Eves in particular Amy and Chloe was friendly and efficient. Best wishes, Lucy.
5/5
GoogleThank you very much for your help to find our place. It's pleasure to deal with such a lovely team . It feels like taking to good friends . Very helpful and professional . Fully recommended .
Thank you Marek for your 5* review and wonderful recommendation! Best wishes, Scott
5/5
GoogleMann Countrywide have been outstanding throughout the whole journey of our recent purchase. Jayne at Swanley was great and effectively reduced the anxiety of our purchase and her recommendations ensured a seamless process. As recommended we used the Countrywide mortgage adviser, Tony helped ensure we got the most from our Mortgage and assisted us with everything from our mortgage in principle to insuring our home. We also used the countrywide solicitors who were extremely efficient, they were available over the weekend and even Christmas but this did mean we had to wait a lot for our sellers solicitor. Personally I can’t fault Mann Countrywide and they will be my first choice in the future
Thank you for taking the time to leave us this great 5* review! It's great to see that the professional and friendly approach taken by the Mann Swanley branch made this a stress free experience for you. Kind regards, Lucy.
5/5
GoogleI had an extremely good experience with Chantelle Smith at the Swanley Mann branch. She was always on hand to help with any queries I had and ensured the process ran smoothly from the start. I would highly recommend to anyone looking to buy a new property.
Thanks Nicola for the wonderful 5* review and recommendation! It's great to see that Chantelle and the Mann team once again provided a professional, knowledgeable and friendly service. Best wishes, Lucy.
5/5
GoogleAmazing professional staff, friendly, helpful and knowledgeable. Jane and Chantelle kept us up to date on everything to do with our purchase. James found us a brilliant mortgage. They made the first purchase of our home a much easier time.
Thank you for the 5* review and it is great to read that you would purchased your first home and I would like to wish you the very best for the future. Best wishes, Lucy.
5/5
GoogleRating only, no written review.
5/5
GoogleRating only, no written review.
2/5
GoogleRating only, no written review.
Hi Regis, if you would like some help please may you contact the branch at 020 8261 7139 so we can discuss your problem. Branch Manager
5/5
GoogleRating only, no written review.
Hi Robin, thank you for taking the time to leave this wonderful five star rating. It's great to see that the Croydon team of Mann Countrywide, were once again able to provide their proven, five star service! Many thanks.
1/5
GoogleRating only, no written review.
Customer experience is very important to us at Countrywide. If you would like to go into more detail, then please email me at review@countrywide.co.uk. Kind regards, Tracey.
5/5
GoogleRating only, no written review.
Thank you for the 5* review. Kind regards, Lucy.
5/5
GoogleOMG an estate agent that actually listens to what someone wants. Dealt with both Anton and Mickelle both of them are the best estates agents I have come across. Well done guys. Still waiting for our flowers though....lol
5/5
GoogleFantastic agency found me a tenant very quickly, the manager and staff were excellent, very efficient and prompt in dealing with matters.
5/5
GoogleWhat a service Mann Lettings delivered a highly professional & efficient service.Tried a couple of smaller agents a few times before and have been unimpressed. Im pleased to say Mann restored my faith in the industry
5/5
GoogleVery good and fast service, efficient communication by Kelly, Sarah and Anton. Reference checks were very fast and flawless.
5/5
GoogleExcellent Estate Agents. Would prefer the entire Croydon property market to be dominated by this group of professionals.
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Canterbury has the most, with 752 reviews rated 3.7 out of 5, followed by Dartford with 400.
The 39 Mann offices, by town:
Yes. In The Trusted Agent 2026 awards, Dartford won Gold, Southampton won Gold and 10 more branches won Trusted Agent.
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