Mann reviews in Canterbury, Dartford, Portsmouth and 23 more

★★★★★ 5/5

Google

Immediate response .. great help Keely Wesley and many thanks

Mihai · 28 July 2019 · Mann London (171 Lewisham High Street)

★★★★★ 5/5

Google

Sarah was friendly, professional, and really put me at ease during the signing. Amy was helpful getting us requested information ahead of time.

Cram · 28 July 2019 · Mann London (171 Lewisham High Street)

★★★★★ 5/5

Google

Mann Swanley a fantastic team , Chloe and Andrew well done .Thank you for all your help .we really appreciate your efficiency, professionalism , and your care .

KGC · 28 July 2019 · Mann London (171 Lewisham High Street)

★★★★★ 5/5

Google

We are happy to rent through Mann. Especially I would like to say big thank you to Sarah and Amy! they helped a lot in finding the right place for us. if we have any queries or need any help, they are there to help! thank you for looking after your clients!

Simona · 28 July 2019 · Mann London (171 Lewisham High Street)

★★★★★ 5/5

Google

Gary valued my property for both sales and Lettings and I must say his knowledge of both industries is second to none. He was professional and he really guided me in making my decision to let my property. Gary explained things in easy to understand terms and he even got the local mortgage advisor to call me to see if they could help save me some money. Once I'd finally got everything in place and my property was marketed I was then referred to Amy who inundated me with viewing confirmations and after holding her first block viewing she had 5 offers for me from potential tenants. I had the pick of bunch. I was quite overwhelmed with the amount of interest just for my small 2 bed flat but she really did point me in the right direction and yet again the professionalism and knowledge Amy possessed was incredible. Amy certainly can do her job properly, better that most agents I've ever worked with. Once Amy had confirmed the offer I was then passed over to Sarah the branch administrator. I thought I was organised but Sarah's organisation was unreal. For a first time landlord I didn't have a clue about the legalities of things or even how the process of moving a tenant worked but Sarah kept me informed every step of the way. No question was to small or to silly. She assured me that this isn't a hobby being a landlord is a massive investment and something I should feel at ease with and that's exactly what she did. I can not sing the praises of all the team at Mann anymore. I will certainly be recommending them to anyone I know who is considering selling or renting. Great team, friendly, professional, nice people and welcoming in always. Thanks Gary, Amy and Sarah. Job well done!!!!!

Keith · 28 July 2019 · Mann London (171 Lewisham High Street)

★★★★★ 5/5

Google

Brilliant service from Amy and Chloe, got everything sorted for me with great advise about renting my first place. Would definitely recommend!

Zack · 28 July 2019 · Mann London (171 Lewisham High Street)

★★★★★ 4/5

Google

A wonderful team to deal with from start to finish, The fees are a little higher than other agents however the service justified this. The whole process from start to finish was very smooth and any hiccups were dealt with promptly. Sarah Walker in particular provided a very friendly and efficient service. Thank you

Joe · 28 July 2019 · Mann London (171 Lewisham High Street)

★★★★★ 5/5

Google

This is the second year I am letting and managing my property through Mann Countrywide. It has been a pleasant and hassle-free experience for me to rent out my flat thanks to Gary, Tim, and Sarah as they are the most professional and helpful letting agents I have come across so far. Thank you guys and I hope you can always keep your high standards in providing exceptional customer support.

Ehsan · 28 July 2019 · Mann London (171 Lewisham High Street)

★★★★★ 5/5

Google

i HAD A GREAT EXPERIENCE WITH CHARLIE FROM MANNS AT SWANLEY. i RANG HIM SEVERAL TIME AND HE WAS ALWAYS POLITE AND HELPFUL WITH THE DETAILS I NEEDED TO KNOW WITH LETTING A PROPERTY. THANKS YOU CHARLIE.

JAN · 28 July 2019 · Mann London (171 Lewisham High Street)

★★★★★ 5/5

Google

Big thanks to Katrina Thomas, sorted out the problem, friendly too. Always returned calls, answered emails, great working with her. I know any future problems will be dealt with professionally and efficiently. Thanks so much!

Ruth · 28 July 2019 · Mann London (171 Lewisham High Street)

★★★★★ 5/5

Google

I moved into my new flat about a week ago, so far Amy and Gary have been extremely helpful and friendly, and have arranged things in a very timely manner! I have never met a decent estate agent in my life so I am VERY pleasantly surprised at the kindness and efficiency of this team. Keep up the great work :)

Martina · 28 July 2019 · Mann London (171 Lewisham High Street)

★★★★★ 5/5

Google

Gary was great. He valued my property and had it on the market straight away. I had a choice of tenants. The whole process was smooth. A year later and Gary has arranged a rent increase with my tenant for me. Fantastic. Would definitely use him again.

Wiggy · 28 July 2019 · Mann London (171 Lewisham High Street)

★★★★★ 5/5

Google

Sarah Walker and Amy have been extremely professional and efficient when dealing with myself and my partner Stephen' application in renting a property, from start to finish. We had a deadline to meet and expressed this upon our interest in the property and I still cannot believe how quickly these requests were met. Sarah really went above and beyond the call of duty. I would sincerely recommend, if either a landlord or tenant looking to rent need go elsewhere - Mann Lettings are awesome. Thank you ladies

Caroline · 28 July 2019 · Mann London (171 Lewisham High Street)

★★★★★ 1/5

Google

Poor, very Poor, extremely Poor My Experience with the letting team is real example why the market need to be more closely regulated! We viewed a property that was in a very bad state. We received assurances that the Landlord would be carrying out all the necessary work to get the property up to the required standard. Clearly the agent wasn't monitoring the works to see if it was safe for human habitation. I revisited the property again and found works incomplete and parts of the electricity circuit alive and accessible by hand. I made this clear to the agent who called the landlord to ask for the builders telephone number. They were told that the builder did not speak any english so there was no point having it. I said to the agent that if the builder had no english then how did he obtain his British electrical certification - fair question I thought? I was told that it was not there concern but could we pay the deposit and first months rent. Reluctantly we agreed. So day of move in arrives and the property is in the same state. We are now effectively homeless as the tenancy on our other property ends the next day and we have no money to extend. I told the agent we were not willing to sign a contract for a house in that state and that we required our money back straight away so we could sort accommodation out. I was given a flat no and told that it takes 5 -7 working days for them to process the payment. I explained that I had worked in accounts and that was not the case as it can be processed instantly. They then offered 2 to 3 working days. I said no and asked for their accounts telephone number. I spoke with accounts and explained the fact that we were now effectively homeless and without funds could not rent anywhere. We discussed the CHAPS payment system that would pay the money but the accountant said he would need permission of the branch manager. He came back to me a few moments later and said the branch manager would not authorise the payment to us. So off to seek legal advice I go! Under advice I wrote a letter to the branch explaining that if they did not return the money I would be taking legal proceedings against them. I hand delivered the letter to ensure it was not lost. I then went on to Social Media and vented my frustrations and feeling of helplessness that my family were about to be dumped onto the street even though I had funds to rent - although being held by Mann Swanley. I have contacted BBC Watchdog and will be hearing from their researcher soon. The key thing is that this was all preventable. The warning markers were there and I had brought them to the agents attention and they had not bothered to investigate. The arrogance and dismissal of my request to have my money returned is beyond description. Clearly the only interest of the agent is their slice of the tenant cake. My venting on Social Media has paid off and we will have money returned first thing in the morning. We can stay in the current property as long as the rent is paid tomorrow morning. I will still be chasing the agent through the courts to recover the monies I have lost and expenses I have incurred not moving in on the agreed date. I hope that they don't turn up to court or pay the award. Then I will take great delight being at their office when the court bailiffs turn and remove furniture to be sold and watch the smug look of the agents face being wiped off.

Robert · 28 July 2019 · Mann London (171 Lewisham High Street)

★★★★★ 1/5

Google

Poor agency... lot of problems with them, they are able to charge you more if you will miss the payment to them, but if you expect eg. Deposit back, then nobody care about it...

Sebastian · 28 July 2019 · Mann London (171 Lewisham High Street)

★★★★★ 5/5

Google

I got in touch with the MANN agency to rent a house. Very nice ladies from here helped us immediately and found a home suitable for my needs. thank you very much. Recommend with pleasure!

Andrei · 28 July 2019 · Mann London (171 Lewisham High Street)

★★★★★ 1/5

Google

Arranged viewing for saturday and it was cancelled last minit .Then they moved appointment to monday afternoon..Monday i went to see the house and i did find out that they renting 4 bed detached house with 2 garages and man living in them, and light industrial units over the fence next door which ones will b demolished ,and big billding site will take place soon. Waisted 2 days for me and nothing was mentioned before wieving... Why anybady want rent 4 bed 2 garages detached house with man living in the garages as tenant.... Agent came in didnt even apologised for waisted time. Propa scamers....

SUPER · 28 July 2019 · Mann London (171 Lewisham High Street)

★★★★★ 5/5

Google

Charlie (MANN, Swanley) showed us 2 really nice flats to rent of which one was absolutely stunning. He helped us competently and supportively to make the right decision. Chloe (MANN, Swanley) guided us through the whole application process in a kind and capable manner. With their help, we found the right flat for our needs. The whole process was a pleasant experience.

Hubertus · 28 July 2019 · Mann London (171 Lewisham High Street)

★★★★★ 5/5

Google

I would like to say a big thank you to Charlie at Mann Swanley for all of his patience and help he gave us while searching for some property's my partner and I were interested in. We would both like to thank you and we will definitely use Mann again due to your efforts, a couple of times Charlie has stayed passed his working hours so me and my partner could reach the property's in time after we had finished work. Once again many thanks Charlie.

Katie · 28 July 2019 · Mann London (171 Lewisham High Street)

★★★★★ 5/5

Google

I've nothing but good things to say about the 3 people I've dealt with at Mann. So far they have been brilliant. Amy and Ayse have all been very understanding and patient with me and helped to get the deal over the line before my deadline. Especially because it was quite a complicated arrangement I had been quite demanding. Rebecca particularly has gone above and beyond so far, very polite and responsive on email and phone and has been a pleasure to deal with. Look forward to working with them again.

Courtney · 28 July 2019 · Mann London (171 Lewisham High Street)

★★★★★ 5/5

Google

The staff at Mann Swanley. Have been great with me from day one. Communication is their strength and particularly Amy Cook has been a credit to your company

Mark · 28 July 2019 · Mann London (171 Lewisham High Street)

★★★★★ 5/5

Google

There are 2 great members of staff who helped me with sorting out my first home purchase from start to finish. Jayne (Mann Swanley) is absolutely amazing and was always on top of making sure things were on track. James the financial consultant was a great help too. Thumbs up from me!

Ar · 28 July 2019 · Mann London (171 Lewisham High Street)

★★★★★ 1/5

Google

Unhelpful. Just try to take as much money off you as they can making it up as they go along. Avoid at all costs.

Marc · 28 July 2019 · Mann London (171 Lewisham High Street)

★★★★★ 5/5

Google

Jayne Dillon in the Swanley branch was fantastic. Sold my house within 2 months for a good price. She was always on the other end of the phone to help with any queries and made the whole experience easy. Would recommend her if you want to sell your property fast and for a good price.

Denise · 28 July 2019 · Mann London (171 Lewisham High Street)