Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleAs a first time Landlord, letting out my family home, understandably I was extremely nervous and cautious. After James visited my property he gave me very clear and informative process with very realistic figures. I came on the Market and within a week Scott found me a ideal Tenant for above the asking price. This was fantastic work shown by both. Catherine helped with all the documentation making sure I had everything in place for a move in with no problems. I was very surprised just how easy this was! Great team I would recommend to anyone!!
Another year another great tenant. Fantastic work Scott, James and Krystina!
Mr · 28 July 2019 · Mann Bromley
★★★★★ 5/5
GoogleJames Smith and his team were understanding of my situation, found a good tenant quickly and have given support where needed to both the tenant and myself. They always respond promptly to emails and phone calls. Highly recommend them.
Mandy · 28 July 2019 · Mann Bromley
Agent replied
Good afternoon,
Thank you for taking the time to leave this review. It is always great to see feedback like this as it confirms to us that we are delivering the excellent service and communication that we always aim to provide to all of our customers. It is great to see that James and the team provided such an excellent service.
Many thanks again for leaving this feedback.
★★★★★ 5/5
GoogleKrystina found me a nice flat within my price range very quickly and she is always very helpful if we need anything. Top marks for customer service and professionalism
Rye · 28 July 2019 · Mann Bromley
Agent replied
Hello Rye!
Excellent to read that you have just purchased a flat from our Mann Beckenham branch! Great tgat Krystina and the team provided you with excellent professionalism and customer service! Thank you for leaving this 5 star review! Best wishes, Maryjane.
★★★★★ 5/5
GoogleAs landlords in the Beckenham area we have used Mann for finding tenants, rent collection and assisting with all our statutory requirements. We've always found them attentive, efficient and good at communicating. James and his team offer clear advice and have always met our expectations. Since 2014, when we first purchased the property, they have twice found us good tenants quickly and kept us very well informed throughout the process. Excellent service.
Michael · 28 July 2019 · Mann Bromley
★★★★★ 5/5
GoogleAfter meeting many agents, I decided to use the service of Ben Davy at Mann. His professionalism knows no bounds. He explained the process to me methodically and sincerely. He secured me a tenant of highest calibre. A few months down later I had a problem with my boiler and he went out of his way to accompany three site visits and saved me thousands of pounds. I am personally indebted to his service. A great guy with a genuine aptitude to customer service.
Neil · 28 July 2019 · Mann Bromley
Agent replied
Thank you Neil. Best wishes, Mark
★★★★★ 2/5
GoogleUnfortunately, pretty useless. Bought from them and had impersonal and fairly consistently incompetent service from our particular estate agent. She didn't listen when they called us asking questions and didn't answer questions when asked. Would recommend avoiding selling or buying if possible.
Thankfully the branch manager stepped in and fix to mistakes.
Lawrence · 28 July 2019 · Mann Bromley
Agent replied
Hi Lawrence,
Thank you for taking the time to leave us your feedback. Customer service is very important to us and I am sorry if not this occasion you do not feel like we have reached this high standard. If you would like to provide us with further details of your experience, so that we can look into the matters raised, please contact us directly at review@countrywide.co.uk. I am please, however, to read that once aware of the issues you had experienced the Branch Manager was able to resolve and rectify any outstanding queries or questions.
Kind regards, Scott
★★★★★ 5/5
GoogleVery pleased with the professional service we received from Charley Thorpe, who efficiently managed a recent garden repair for us. Separately, I had a contract query, and Charley made sure that my query was fielded to the right team and answered promptly.
Raahil · 28 July 2019 · Mann Bromley
Agent replied
Thank you for the 5 star review Raahil. I am glad we were able to help.
Kind Regards, Sarah
★★★★★ 5/5
GoogleMann estate agents found me a lovely flat. Mia Hugill in particular was fab! Very efficient and helpful. Thank you!
Vanity · 28 July 2019 · Mann Bromley
Agent replied
Good Morning
Thank you very much for this review and the 5* rating! Great to hear that Mia and the team provided such good service!
Kind regards, Jake
★★★★★ 5/5
GoogleOutstanding service from Mann in Beckenham. Thank you to the staff who were very friendly and supportive.
Phi · 28 July 2019 · Mann Bromley
Agent replied
Many thanks for your 5* review. Great that the team at Mann were supportive. Best wishes, Tracey.
★★★★★ 4/5
GoogleI had great service from Emilia Parmar and Dominique (now at Sydenham branch). They were friendly and honest and I did not feel pressured into anything. Always respectful and understanding of a buyers problems. James from the beckenham branch helped coordinate my purchase and to chase up solicitors on both ends when it was taking too long.
Adzy · 28 July 2019 · Mann Bromley
Agent replied
Thank you Adzy for your kind review. Customer experience is very important to us and as such I would greatly appreciate it if you could contact us at review@countrywide.co.uk to discuss how me may have achieved that elusive 5th star.
Kind regards, Scott
★★★★★ 5/5
GoogleCouldn't recommend Mann in Beckenham
more highly for their professionalism, punctuality and rapid response time to my questions throughout the whole process. Krystina was an absolutely pleasure to deal with so if your seeking for help with letting or rental don't hesitate to contact her, I will be in the future.
Naomi · 28 July 2019 · Mann Bromley
Agent replied
Hi Naomi
Thank you very much for this 5* review and recommendation! I am delighted to hear that Krystina and the team provided such good service!
Kind regards, Jake
★★★★★ 5/5
GoogleHad an amazing service from Mann countrywide estate agents with especially amazing and helpful service from Krystina. She was always super helpful, answered all of my questions and nothing was ever any trouble. I would highly recommend Mann and I would definitely use them in the future.
Amy · 28 July 2019 · Mann Bromley
Agent replied
Thank you Amy for your 5* review of our team at Mann, Beckenham. It is great to read that you had an amazing and helpful experience and that nothing was too much trouble.
Thank you for your kind recommendation, Scott.
★★★★★ 5/5
GoogleAbsolutely 1st class service! had trouble finding a place for a month or so, finally went to Mann in Beckenham and the staff couldn't be more helpful, before we knew it we had a place - move in ready and the entire process was fast and easy. i would recommend talking to Krystina Jones although everyone i dealt with was amazing she made us feel like we were a priority and communicated with us throughout the entire process. well presented and very professional (5 STARS) :) Thanks for your help guys.
George · 28 July 2019 · Mann Bromley
Agent replied
Thank you George for your wonderful 5* review of Krystina and the team at Mann in Beckenham. It is great to read that you received such a great level of customer service and that the team were able to find you an ideal property.
Best wishes in your new home, kind regards, Scott.
★★★★★ 4/5
GoogleHigh level of customer service with a very prompt response time from Keely Wesley who manages a rental property for me. Keely, has always delivered on every request and manages client and customers’ expectations. Thank you Keely.
Andrew · 28 July 2019 · Mann Bromley
Agent replied
Thank You Andrew, i will pass on your kind review to Keely.
Many Thanks, Sarah
★★★★★ 4/5
GoogleThank you for finding me a new flat. Good location within a 10 minute walk from the station and near a yoga studio. Polite, good service. Happy with my new home.
Mark · 28 July 2019 · Mann Bromley
Agent replied
Hi Mark
Thank you very much for this review and 4 star rating! I am delighted to hear that team were able to find you a new flat in such a good location! I hope the walk to the yoga studio isn't too much of a 'stretch'.
Kind regards, Jake
★★★★★ 5/5
GoogleOur new property manager Piara Ullah is simply amazing. Had a leak in the bath tub last night that was affecting our neighbours downstairs and reported it to Piara this morning by email. By 3pm the same day, plumbers were here to fix the problem. All sorted by 3.30pm. Fantastic, efficient service. Keep up the great work!
Zahid · 28 July 2019 · Mann Bromley
Agent replied
Many thanks Zahid for your great 5* review. I'm delighted that your issues with the bath were resolved so efficiently for you by the lettings team at Mann, in particular Piara. Best wishes, Tracey.
★★★★★ 5/5
GoogleGreat service from the staff at Mann who went above and beyond to ensure we got our lovely house. A Special thanks to Krystina , who has been very helpful and has always looked out for us. Thanks Guys!
Ken · 28 July 2019 · Mann Bromley
Agent replied
Thank you Ken for your fantastic 5* review and I will of course make sure your kind words are forwarded to Kristina and the team at Beckenham.
Kind regards, Scott
★★★★★ 5/5
GoogleAll the Mann staff were punctual, polite, helpful and knowledgable! Indeed, I could not, as a novice landlord, have found more professional service. The process went very smoothly, including the marketing and inventory and check-in. Staff were enthusiastic, encouraging and endlessly patient with my pesky questions... I recommend them unreservedly.
Katie · 28 July 2019 · Mann Bromley
Agent replied
Hi Katie
Thankyou very much for the 5* review and the recommendation! great to hear we made the process a smooth one and if you have any more of those 'pesky' questions don't hesitate to get in touch!
King regards, Jake
★★★★★ 5/5
GoogleWe received very professional, prompt and helpful service from Mia and Emilia at Mann Beckenham. We were sent links to relevant properties that met our criteria, one of which we ended up choosing and have now moved into. Thank you for your help, I would highly recommend.
Richard · 28 July 2019 · Mann Bromley
Agent replied
Thank you Richard for your kind review and wonderful recommendation. I do hope you are settling in nicely within your new home.
Kind regards, Scott
★★★★★ 5/5
GoogleWe rent through Mann and our property manager, Piara, has been brilliant - really quick to respond to emails and so helpful!
Laura · 28 July 2019 · Mann Bromley
Agent replied
Thank you Laura for sharing with us your 5* review of the service you received from our local Mann team. Best wishes, Scott
★★★★★ 5/5
GoogleSam and her team are just wonderful.
Nothing is too much bother and their communications are super quick and to the point. They have found all of my tenants for me over the years and there has never been a single problem! Not one!
Very grateful landlord
FG
Felix · 28 July 2019 · Mann Bromley
Agent replied
Thank you Felix for your wonderful 5* review of our lettings team at Mann.
Kindest regards, Scott
★★★★★ 5/5
GoogleGreat team and very helpful, and Lara and Scott were very helpful and provided me with plenty of options when looking for a property. Can’t thank them enough.
Joe · 28 July 2019 · Mann Bromley
Agent replied
Thank you Joe for your 5* review! It is great to read that you had such a wonderful experience and I will of course pass your kind words onward. Best wishes, Scott
★★★★★ 5/5
GoogleAmazing service from Scott and Lara. You helped me find an ideal tenant in a very short time frame. You delivered on exactly what you said. Cant thank the team enough!
James · 28 July 2019 · Mann Bromley
Agent replied
Thank you James for your 5* review and kind comments. I'm pleased to hear that Scott and Lara helped you find a tenant in good time. All the best, Mike.
★★★★★ 4/5
GoogleDid a great job in difficult circumstances of a chain, will be using you guys again. Thanks
Wasay · 28 July 2019 · Mann Bromley
Agent replied
Many thanks Wasay for the great review and recommendation.
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