Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleBought a property through Fine & Country and it was the worst buying experience I have ever come across. The property we purchased, came back for sale as it had fell through 7 weeks down the chain, we were told by F&C they wanted a quick sale, which worked extremely well for us. 9 weeks into our purchase, somebody from F&C slipped up and told us that the vendors onward purchase was waiting for probate which hadn't yet been granted and the process only started since our offer. (No wonder they lost the sale the first time). We ended up in rented, very last minute, with all the upheaval and two lots of removal costs because people couldn't be honest. Obviously, we lost all faith in F&C as they clearly weren't honest from the start, not to mention this you would have to CONSTANTLY chase them, paperwork was sent to them, which they claimed hadn't been received, updates from the vendors weren't being passed on, and ultimately we were just being kept in the dark. Helen was very condescending when she spoke to myself, even on one occasion she called me rude! Not exactly how you speak to a customer! Considering I was getting rather frustrated, which would be made worse when I wasn't getting called back when specified. They even asked us to pay for a new boiler, even though we hadn't legally completed?! Just all round awful experience. When we collected the keys, we were handed the key, not even on a keyring, no paperwork, no gift. Nothing! No follow up, haven't heard a single word since completion.
Would not recommend.
Kelly · 19 August 2021 · Fine Norwich
★★★★★ 1/5
GoogleAbsolutely pathetic service.
Sandy · 14 August 2021 · Fine Brookmans Park
Agent replied
Fake review
zzzzzzzzzz
Parham Donyai, AKA Mr Fake Review, you're a sad individual.
Fine & Country have been voted the best Estate Agents in AL9 & Hatfield so your pathetic attempt to discredit the agency hasn't worked.
★★★★★ 1/5
GoogleTerrible service and very rude and unprofessional people. Would definitely recommend to stay away!
John · 14 August 2021 · Fine Brookmans Park
Agent replied
Another fake review.
Parham Donyai, AKA Mr Fake Review, you're a sad individual.
★★★★★ 1/5
GoogleRating only, no written review.
Dee · 30 July 2021 · Fine Bishops Waltham
★★★★★ 5/5
GoogleI'd just like to put in a word for Fiona Payne in the Ware office. Actually, we were purchasing from one of F and C's clients but we found Fiona extremely helpful and, in truth, the communications we received from her about progress in effecting the sale and purchase of properties in the chain we were in more informative than that we received from our own agents. She took a lot of trouble to keep us in the picture and helped build up trust between ourselves and the vendors.
Brian · 29 July 2021 · Fine Ware
★★★★★ 5/5
GoogleThe team at Fine & Country have been amazing. In a testing climate they have helped us find tenants on two different occasions and sell two properties. Ben, Zoe, Carron and the team are there when you need them and will suggest creative ideas to solve problems and accelerate the sales/rental process. They never over-promise (as some do!) and realistically manage your expectations. And they’re a pleasure to deal with.
Michele · 29 July 2021 · Fine Kingswood
★★★★★ 1/5
GoogleTerrible, bought house and they did nothing to help the sale go through!
Brooke · 29 July 2021 · Fine Ipswich
Agent replied · 29 July 2023
Good morning,
We would appreciate if you could drop us an email stating your name and the property that you bought through ourselves? We are in constant contact with all of our vendors, applicants and their solicitors to help sales go through smoothly, so this is very puzzling to read.
As we have had no complaints about our service directly, it is a sincere worry that this is a libellous review.
We look forward to hearing from you in due course so we can put right any faults in our usually outstanding customer service.
★★★★★ 1/5
GoogleFine & Country are marketing a house owned by our neighbour. The agent used a drone to take images of our house and garden without requesting permission. A direct request to view the images was ignored. The director of Fine & Country also refuses to return our calls. Highly unprofessional!
Kelly · 29 July 2021 · Fine Bury St Edmunds
★★★★★ 1/5
GoogleRating only, no written review.
Julie · 29 July 2021 · Fine Diss
★★★★★ 5/5
GoogleI couldn’t have been happier with the service I received from Alex, Chris and all the team at Fine and Country. My house hunt was quite long, around 2 years and during that period Alex really took the time to understand the house we wanted and the reasons for our move. This meant she was well placed to advise me of houses that were worth viewing and also those that were not worth my time. She was patient through viewings that I wasn’t sure were suitable and is a very personable lady, a pleasure to deal with. When the right house came up Alex and the team acted swiftly to negotiate on our behalf and secure the sale. She also found a buyer quickly and we were able to complete the sale of our property in record time with minimal fuss. I found the whole team very responsive and communicative through the whole process and I couldn’t recommend them highly enough
Becky · 29 July 2021 · Fine Berkhamsted
★★★★★ 5/5
GoogleThe team and Fine and Country had my house on the market and sold within 2 days from instructing them. So quick, organised and professional. You really get premium service with them. Helen and Deb were always there to help make sure the process went smoothly. 12 weeks start to finish - Highly recommend them.
Catherine · 28 July 2021 · Fine Doncaster
★★★★★ 1/5
GoogleMatthew Craker seems to be very unprofessional.
George · 15 July 2021 · Fine Brookmans Park
Agent replied
Another fake review.
Parham Donyai, AKA Mr Fake Review, you're a sad individual.
Matthew Craker has just been voted the best Estate Agent in AL9 and Hatfield.
★★★★★ 1/5
GoogleTerrible. Don't be fooled by the name.
Rob · 15 July 2021 · Fine Brookmans Park
Agent replied
Another fake review.
Are you loving Angels Parham Donyai?
Parham Donyai, AKA Mr Fake Review, you're a sad individual.
★★★★★ 5/5
GoogleVery good experience from all the staff. Went beyond the call of duty.
Thanks very much, am recommending Fine & Country to everyone.
Any negative reviews are clearly fake.
George · 15 July 2021 · Fine Brookmans Park
Agent replied
Thank you George, much appreciated. Amazing that anyone has time for fake reviews.
★★★★★ 5/5
GoogleHad a great experience with Matthew and Maria from Fine & Country in Brookmans Park. Their attention to detail with aspects such as the photographs and listings were amazing - so important in achieving the best possible sale price. Maria was especially supportive and I won't hesitate in using Fine & Country again.
THANK YOU BOTH!!!!!
McQueen · 5 July 2021 · Fine Brookmans Park
Agent replied
Thank you for your review - it's great to hear our efforts are appreciated.
Al the best,
Matthew
★★★★★ 5/5
GoogleThank you Town and Country for the excellent service you provided recently for the sale of my parents home.
Ann · 30 June 2021 · Fine Doncaster
Agent replied
Thank you for sharing your review Ann. It has been a pleasure to have assisted in the sale of your parents home.
★★★★★ 1/5
GoogleHad my first dealing with Matthew Craker. Not very "fine"! Won't be buying a property from him, that's for sure!
F17ONE · 28 June 2021 · Fine Brookmans Park
Agent replied
Parham Donyai, AKA Mr FAKE REVIEW, you've not actually dealt with me in a professional capacity at Fine & Country, therefore, you should not be reviewing on a Fine Country review site.
Because I bought a product from your business that didn't work, you feel the need to to leave several FAKE reviews on a business site that you've had no dealings with. Grow up.
The only part that you have stated which is true, on this review and all the other 1 star reviews you have left, is the fact you will not be buying a property from here. We will only allow our clients to deal with genuine people, that you are clearly not.
★★★★★ 5/5
FacebookCannot rate Fine and Country high enough. They were always so helpful and nothing was too much trouble. We spoke with Olivia mainly who couldn’t do enough for us. Jacqui was also very friendly whenever we called. I wouldn’t hesitate to deal with them again and highly recommend.
Lois · 25 June 2021 · Fine Woodhouse Eaves
★★★★★ 5/5
GoogleWe have been looking for a property for around 6 months, we have viewed about 40+ houses and we have to say that Fine & Country have been outstanding in comparison to many other agents. Tristan was so dedicated, friendly and knowledgeable. He managed to successfully negotiate the sale price, boundary and please both sides. The purchase was all agreed, checks completed and off the market within 24 hours. Just shows its possible, even with covid restrictions in place!
VERY happy with the service so far 5/5.PositiveResponsiveness, Professionalism
Julie · 22 June 2021 · Fine Redbourn
★★★★★ 5/5
GoogleWe have been residents of Kingswood for over 30 years, and are also property developers. We have bought and sold property with Fine and Country Kingswood on many occasions and have always found them to be efficient and helpful in all aspects of the buying/selling process. Our most recent Kingswood sale is due to complete early March, and once again they have excelled with their service. They deserve to be congratulated.PositiveResponsiveness, Quality, Professionalism, Value
Jan · 22 June 2021 · Fine Kingswood
★★★★★ 5/5
GoogleThe staff are extremely knowledgable of the fluctuating market in these uncertain times. This enabled us to prosper by Fine and Country Kingswood matching the correct buyer at the right price for our property, achieving a prompt sale. Nothing was too much trouble. Continuous activity and updates throughout the transaction made it all very easy. Excellent service.PositiveResponsiveness, Quality, Professionalism, Value
Louis · 22 June 2021 · Fine Kingswood
★★★★★ 5/5
GoogleGreat agency and really professional! We engaged with Carron, Zoe and Ben in respect of our transaction and we couldn't happier - definitely recommend them in the area for the future and I look forward to working with Zoe and Ben again soon! Thank you for assisting our move to Kingswood!PositiveResponsiveness, Quality, Professionalism
Manvir · 22 June 2021 · Fine Kingswood
★★★★★ 5/5
GoogleFrom start to finish, Fine and County have been excellent. Always reachable, professional and responsive. Couldn’t of asked for more from an estate agent, they helped make the process a little less stressful and I must mention that Zoe in particular was fantastic. Would certainly recommend to anyone looking to sell.PositiveResponsiveness, Professionalism
Joe · 22 June 2021 · Fine Kingswood
★★★★★ 5/5
GoogleI wanted to share a really positive experience I have just had with the Fine and Country team at Kingswood. We bought and sold through them, during the COVID-19 pandemic and they made the whole process as smooth as it possibly could be. They have a team approach, where the whole team visit your house, so that anyone in the office can deal with any question about your property, which is a great idea. They were extremely polite, professional, responsive and proactive and were a pleasure to work with. They were all lovely, but we must reserve special praise for Simon, who was a star. Definitely would recommendPositiveResponsiveness, Quality, Professionalism
Oliver · 22 June 2021 · Fine Kingswood
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
