Trusted Agent profile · Kingswood, Surrey

Fine and Country reviews in Kingswood

4.7

★★★★★ Excellent

84 reviews across 1 platform

Waterhouse Lane Kingswood, Surrey, KT20 6EP

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Fine's office in Kingswood, Surrey, at Waterhouse Lane Kingswood, is rated 4.7 out of 5 across 84 reviews on 1 platform, including 84 Google reviews rated 4.7.

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4.7 / 5

84

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Kingswood office, from every platform, shown as written. First names only.

5/5

Google

I had an excellent experience buying new home through this estate agency. From start to finish, the whole process was handled professionally, efficiently, and with genuine care. The team kept me informed every step of the way, making what could have been a stressful experience feel smooth and straightforward. A special thank you to Zoe, who went above and beyond throughout the entire process. Her professionalism, knowledge, prompt communication, and dedication were outstanding. She was always happy to answer my questions and made me feel supported from beginning to end. I’d also like to say a special thank you to Carren, who dealt with some last-minute problems efficiently and professionally. Her quick action and calm approach ensured everything stayed on track, and I really appreciated all of her hard work. I couldn’t be happier with the service I received and would highly recommend this estate agency to anyone looking to buy or sell a property. Thank you all for helping me purchase my new home!

Wathik · 22 July 2026

Agent replied · 22 August 2026

Dear Wathik Many thanks for your wonderful feedback, it means a lot to us. We hope you'll be really happy in your new home and welcome to Kingswood.

5/5

Google

Fine & Country were an absolute pleasure to deal with from start to finish. The whole team was incredibly friendly, responsive, and professional throughout the process. They really went the extra mile to keep us informed, answer any questions we had, and provide reassurance whenever it was needed. We always felt supported and looked after, which made what can often be a stressful process much smoother. Everyone we dealt with was genuinely lovely, and nothing ever felt like too much trouble. We couldn’t have asked for a better service and would highly recommend Fine & Country to anyone looking for a knowledgeable, caring, and dedicated team.

Eva · 22 June 2026

Agent replied · 22 August 2026

Thanks Eva, your kind words mean a great deal to us ...

5/5

Google

We can't recommend Nikki at Fine & Country enough. We recently downsized and we couldn't be happier with the experience. From the very beginning, Nikki was understanding, patient, and highly professional. Nikki took the time to understand our priorities, provided honest advice and kept us informed every step of the way. Her communication was excellent, every call and email was answered promptly, and we always felt fully supported. We would highly recommend Fine & Country to anyone considering selling or downsizing. Their expertise, empathy, and dedication truly set them apart. Nikki was truly fantastic!

Kim · 1 November 2025

Agent replied · 31 December 2025

Dear Kim, thank you so much for your wonderful review, it was so nice to be able to help you all ...

5/5

Google

Zoe and Nikki at Fine and Country were very patient and helpful with us on our roller-coaster year long search for the right property. Their excellent knowledge of the local area, together with friendly demeanours meant that we finally got the house of our dreams in Kingswood. If you want a property in this area and want it to go as smoothly as possible, they are the people to speak to!

Nicholas · 13 December 2025

Agent replied · 31 December 2025

Thank you Nick & Lucita for your lovely review. It has been a pleasure dealing with you both on your buying journey and finally finding the one. Welcome to Kingswood!

5/5

Google

Really wonderful people working at Fine and Country Kingswood. Professional, pleasant and easy to communicate with. Highly recommend this office Particularly Nikki. She made a very stressful move much easier ! All the office staff were extremely pleasant and knowledgeable and as an ex estate agent myself I really appreciated the work and professionalism. Well done Kingswood office. Keep Up the good work!

Monique · 1 November 2025

Agent replied · 31 December 2025

Thank you Monique for your wonderful review, we loved working with you both as a vendor and purchaser, we hope you Mark and the dogs will all be really happy in your new home...

1/5

Google

Unfortunately I can't recommend Fine and Country. We used them for a house sale in Kingswood and they didnt have our best interests. Nikki and Zoe were pushing us to accept low offers (note when we pushed back they would say - well you're going to lose this sale), they pushed us to accept a lower offer the buyer made a few months before the completion and then askes to leave the expensive curtains for free, they made a mess of some showings, they were calling the agents of the property we were buying and confusing matters to the point where we nearly lost out on our purchase. We paid about £12k to be treated badly. They were racist at various points in the process. We had agreed as part of the legal process what we would be leaving at the property and I got a really rude email from Zoe stating that we left rubbish. Those are what the buyer agreed to and that is a legal issue not a agent issue which they didn't need to email about (see attached). They made an already stressful process more stressful. In contrast to our buying estate agents who were a lot better at managing the whole process. Didn't address their mistakes in any part of the issues above. They don't respond to emails when feedback was sent. Turns out that Nikki and Zoe know the buyers hence why they behaved in this way. They refused to reveal their conflicts of interest.

S · 27 April 2025

Agent replied · 26 August 2024

SS thank you for taking the time to share your thoughts on the service you received from Fine & Country Kingswood. We are very sorry to read your review and whilst we understand and empathise with your disappointment, your reaction is unfair, and it is not an accurate depiction. In reference to accepting a lower offer, it is an agent’s responsibility to present all offers and to give our professional advice and recommendations, but ultimately it is always the vendor’s decision whether they accept an offer or not. With regards to your onward purchase, at your request, we went an extra mile with the onward agents, assisting to help you secure your purchase. We refute all allegations of racism. It is the vendor’s legal requirement to ensure their property is empty on the day of completion. This means the sellers must remove all their belongings, only leaving behind items that have been agreed with the buyer. Sadly, this was not the case with your property. Your purchaser contacted us, as their first point of contact, before going down the legal route and involving their Solicitor. We take all reviews very seriously and pride ourselves on the service we provide. If you would like to discuss your issues with us personally, then we would be delighted to meet with you.

5/5

Google

Nikki was nothing short of amazing throughout our house purchase. She continued to go above and beyond in answering our questions, concerns and worries throughout the whole process. She kept us updated consistently and managed the very long chain we were faced with. Thank you Nikki, we are truly grateful for all of your hard work throughout this process, you made a tricky time a lot more bearable, we couldn’t have done it without you!

Francesca · 11 April 2025

Agent replied · 4 May 2025

Thank you so much for your kind words. We are so glad you got there in the end!

5/5

Google

Great service from Carron and the team, made our move into Kingswood very smooth and we're very grateful for everything they've done!

Felix · 22 June 2026

Agent replied · 22 August 2026

Many thanks for your feedback Felix, we hope you'll both love living in Kingswood.

5/5

Google

F&C have been excellent in helping us to sell our house. Zoe, Nikki, Claire are all top notch estate agents. Communication was excellent compared to all other agents we dealt with. They are totally on it & at no point did I feel I needed to chase for anything. They always made us feel welcome & like nothing was too much on our bumpy journey in selling & buying, which took 1 year!!! The best estate agents in the Chipstead/ Kingswood area by far! Even my husband was very impressed with the ladies!!!!! Thank you & we highly recommend F&C Kingswood!!!!

Mrs · 23 March 2026

Agent replied · 13 April 2026

Thank you so much for your kind review. It has been a pleasure dealing with you both over the last year and we are so happy it all came together in the end and you made it to Kingswood! Your buyers are over the moon too and very happy in their new home.

5/5

Google

Fine and Country provided a friendly and professional service. We were kept updated throughout the process of buying our house in Kingswood, and any questions which we had were responded to promptly. Thank you to Zoe and the team.

Derek · 10 December 2025

Agent replied · 31 December 2025

Thank you for your kind words, you were both a pleasure to deal with throughout the sale and thankfully it went though smoothly. Congratulation’s and welcome to Kingswood.

5/5

Google

From our first meeting with Ben, we knew that Fine and Country were the perfect team to market our property. From beginning to end they were all a delight to work with, and it would be wrong not to highlight Nikki for ‘holding our hand’ across the exchange and completion line. We would highly recommend them. Caroline and Andrew

Andrew · 13 April 2025

Agent replied · 11 November 2024

Thank you so much Andrew and Caroline for your kind words, it was quite a journey... we are so pleased you got to make the move and good luck to you all in your new home.

5/5

Google

My family and I have recently purchased a house through Fine & Country, although it wasn’t the easiest of moves from our side. We looked at numerous houses during the year through Fine & Country and I have to say, their service has been second to none. They were extremely patient with us, gave amazing advice, went above and beyond what was expected of them really, and I never felt like I couldn’t pick up the phone to them. Nikki has been exceptional - she was our agent and has been communicating with us throughout the whole process and always in communication with the other agents in the chain. Very open and transparent about expectations, timescales and the process and if I were to buy again (which we won’t be for a very long time I hope 😊) I would be calling her first. It’s not just Nikki though, as she works in a fantastic mostly female led team in the Kingswood office. Zoe is equally amazing at what she does and always has time to chat and help and also goes above and beyond. Kate also has kindly shown us about a million houses and has always been so professional and warm and also always happy to chat about our needs and she too went to great lengths to try and find us the perfect home. Together as a team we finally found the right property and that’s because they all took the time to get to know us as people and understand what we were wanting to achieve. I would not hesitate in recommending these ladies at Fine & Country in the Kingswood office, as the service we have received has been phenomenal. A big thank you to them all 🙏🙏🙏

Helen · 17 March 2024

Agent replied · 24 March 2024

Hi Helen, a huge thank you from the team here for your very kind feedback, we hope you and your family will be really happy in Kingswood ......

5/5

Google

Fantastic service by all the team from start to finish, especially Nikki who found us our beautiful new home and supported the purchase all the way thru to completion. We , would highly recommend Fine & Country Kingswood to all potential buyers and sellers, thanks again.

James · 15 July 2025

Agent replied · 31 December 2025

Hi James, many thanks for your wonderful review, we hope you all love living there ...

5/5

Google

I’m so pleased with the service we received from Fine & Country. Carron was fantastic in assisting with our rental enquiry, and Nikki, Suzie, and the whole team were incredibly helpful throughout. Their professionalism and attention to detail made the entire process effortless. I would highly recommend them to anyone looking for a smooth and stress-free experience!

Behnaz · 5 December 2024

Agent replied · 26 December 2024

Thank you for your kind words regarding our service ...

5/5

Google

We purchased our beautiful house through Nikki, and she was fantastic to deal with throughout the whole process. She was always quick to respond, very knowledgeable during the viewing, and made everything feel smooth and straightforward. We would highly recommend both Nikki and Fine & Country as an estate agent!

Sarah · 22 May 2026

Agent replied · 22 August 2026

Hi Sarah, thank you so much for your kind words, we hope you both love you're new home in Tadworth.

5/5

Google

Zoe was excellent and make the purchase of our new house so easy .She is excellent at her job and was so supportive throughout the whole process. I felt that she went above and beyond her role as an agent . The whole team were brilliant. Thank you all for your support and I will be recommending you to everyone in the future.

Anna · 22 May 2024

Agent replied · 21 June 2024

Thank you Anna, it was lovely dealing with you and the purchase of your new home. I am sure the garden is already looking amazing!

5/5

Google

I had a great experience with Fine & Country and highly recommend them. A big thank you to Carron for handling our rental enquiry so professionally, and to Nikki, Suzie, and the whole team for their support. Their excellent service and professional conduct made the entire process seamless. Highly recommended!

Parsa · 5 December 2024

Agent replied · 26 December 2024

Thank you Parsa for your review...

5/5

Google

My partner and I recently bought our home, and Nikki was absolutely fantastic throughout the entire process! She guided us every step of the way and went above and beyond to ensure everything went smoothly, even during the stressful …

Sarah · 13 April 2025

Agent replied · 11 November 2024

Thank you Sarah so much for your great review, you were both a pleasure to work with and we hope you will be really happy here in Kingswood.

5/5

Google

Over the years we have bought and sold properties and we have found Fine and Country to be excellent. The team is consistently friendly and professional and their knowledge of the Kingswood area and its properties is outstanding. We think the unique style of video of our house was key to attracting potential buyers. We would thoroughly recommend all at Fine and Country, Kingswood.

Deborah · 13 December 2025

Agent replied · 31 December 2025

Thank you for your review, we have enjoyed building our friendship over the years, from helping you move to Kingswood over 10 years ago and then eventually selling your property recently. Please keep in touch and feel free to pop in for a cup of tea and a chat when you are passing our office.

5/5

Google

Carron and her team have been managing our property for many years. I have developed a very good working relationship with them and they have always been professional, responsive and efficient in all aspects of the property management …

Claire · 13 April 2025

Agent replied · 11 November 2024

Thank you Claire and we are so glad you are pleased with our service.

5/5

Google

This is the second move my family has made with Fine and Country. We were very pleased with the service throughout the process, especially Nicci, who managed the process right through to moving day. I wouldn't hesitate to use F&C again.

Charlotte · 28 February 2025

Agent replied · 4 May 2025

Thank you Charlotte so much for the kind words, it was a pleasure working with you all again.

5/5

Google

Amazing service from all the team at the at the Kingswood branch. Nikki, Zoe and Kate were exceptional and so professional throughout the whole process. They went to great lengths when they didn’t have to just to be helpful in issues relating to onward chain. Would absolutely recommend them 💯 The only issue we had was our sellers weren’t so professional or reasonable and left all their rubbish behind in the house and left it filthy and they still haven’t re-directed their mail!! But that’s not the Estate Agents fault they did an amazing job. 😊

Harry · 14 June 2024

5/5

Google

Amazing service from all the team at the at the Kingswood branch. Nikki, Zoe and Kate were exceptional and so professional throughout the whole process. They went to great lengths when they didn’t have to just to be helpful in issues relating to onward chain. Would absolutely recommend them 💯 The only issue we had was our sellers weren’t so professional or reasonable and left all their rubbish behind in the house and left it filthy and they still haven’t re-directed their mail!! But that’s not the Estate Agents fault they did an amazing job. 😊

Hqrryyy · 7 June 2024

5/5

Google

I would like to thank everyone at Fine & Country Kingswood for a very pleasant buying experience. Niiki was very professional from initial viewings right through to completion. I would highly recommend Fine & Country to anyone looking to buy or sell in the Kingswood/Tadworth and surrounding area.

Graham · 22 February 2024

Agent replied · 24 February 2024

Many thanks Graham and Charlene, it was a pleasure securing your purchase for you and we look forward to seeing you both in the village!

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Questions about Fine and Country

How many reviews does Fine and Country have?

Fine's Kingswood office has 84 reviews across 1 platform: 84 on Google.

What is Fine and Country's rating?

Fine and Country is rated 4.7 out of 5 across all 84 reviews, and 4.7 out of 5 on Google from 84 reviews.

Where is Fine's Kingswood office?

Fine and Country, Waterhouse Lane Kingswood, Surrey, KT20 6EP.

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