Fine and Country reviews

★★★★★ 5/5

Google

Fine & Country Norwich were excellent throughout our experience with selling our home, and we would highly recommend them. A special mention must go to Richard Cross and Julie Vassar, who were both professional, approachable and extremely helpful from start to finish. Richard’s knowledge, calm guidance and attention to detail gave us real confidence, while Julie was consistently efficient, friendly and excellent at keeping everything moving and communicating clearly - even when there were challenges with the chain! Selling a home can be stressful, but the team at Fine & Country Norwich made the process feel much smoother and more manageable.

Rob · 22 May 2026

★★★★★ 5/5

Google

We had an excellent experience with Fine & Country throughout the purchase of our new home. Communication was outstanding from start to finish, we were always kept fully updated and never had to chase for information. The team handled viewings efficiently and professionally, and we felt confident that the process was being managed smoothly at every stage. Richard, Julie and Sally were all fantastic: knowledgeable, approachable and genuinely supportive. They worked hard to secure the purchase and made what could have been a stressful experience feel straightforward and well organised. We wouldn’t hesitate to recommend Fine & Country to anyone looking to buy a home.

Matt · 20 January 2026

★★★★★ 5/5

Google

Fine & Country did an amazing job for us. They brought our small farm to market fast and got it sold rapidly, in an area with a lot of property that had been up for a long time. Their photography and brochures were excellent. There was always someone I could speak to at the end of the phone, messages were passed on quickly and response times were fast. Julie, their After Sales Manager, was amazing. She held it together, reassured us all and pushed it along marvellously when both sides of the solicitors were dragging their feet and wasting time. So diligent was the team, that they helped us iron out problems with Eon and the solar panels, after completion. I would highly recommend the Norwich office.

Lita · 20 January 2026

★★★★★ 5/5

Google

All the staff have been very helpful and professional throughout the process. When I phoned to arrange the first viewing Sally was very helpful and had great knowledge about the property. On the viewing Richard had great knowledge about the property and the surrounding area. The level of professionalism, helpfulness, personalised approach, knowledge and communication is first class.

Andrea · 27 February 2026

★★★★★ 5/5

Google

Fine & Country (Norwich Branch) gave us superb service as buyers of one of their properties. Nothing phased them and all of our questions, queries were answered promptly. Viewings were also arranged to assist us throughout the buying process. Big thanks to everyone @ The Norwich Branch and to our contact Richard Cross.

Mike · 24 July 2025

★★★★★ 5/5

Google

Brilliant service and after care. Even after moving in I felt I could ask for information from the sellers and Fine and Country Norwich were on the case for me.

Linda · 20 January 2026

★★★★★ 5/5

Google

What an amazing Estate Agent! Selling and buying houses through Fine and Country Norwich was an excellent experience. From the initial contact with Helen, to the post selling process with Philippa we were guided and kept informed throughout. Natasha, Richard and Tamsin and Heidi were always available for queries and were most helpful and supportive. All Fine and Country Norwich staff understand that it is a stressful experience for people when selling and buying houses and do their best to smooth out any issues. They ensure that the processes run smoothly by liaising with the buyers estate agent and solicitors. When it came to buying through Fine and Country I felt that they were finding us a home that was perfect for us, rather than just 'selling houses' as other estate agents seemed to do. Thank you all very much.

Pat · 20 March 2024

★★★★★ 5/5

Google

We thought that Fine and Country only dealt with houses beyond our price range, but were fortunate to view a house being sold by them and then took them up on their offer of a valuation on both of our houses. What an amazing Estate Agent, we sold both of our houses and bought one together through Fine and Country!  Selling and buying houses through Fine and Country Norwich was an excellent experience. From the initial contact with Helen, to the post selling process with Philippa we were guided and kept informed throughout. Natasha, Richard Heidi and Tamsin were always available for queries and were most helpful and supportive. All Fine and Country Norwich staff understand that it is a stressful experience for people when selling and buying houses and do their best to smooth out any issues. They ensure that the processes run smoothly by liaising with the buyer’s estate agent and solicitors. When it came to buying through Fine and Country we felt that they were finding us a home that was perfect for us, rather than just 'selling houses' as other estate agents seemed to do. Did I mention the brochure, it can only be described as fantastic, partly down to the amazing photographs courtesy of F&C’s photographer Mike Palmer, but also to Heidi’s superb wordsmithing.

Alan · 20 March 2024

★★★★★ 5/5

Google

My experience with Fine & Country was very pleasant, the staff were all very professional in every aspect of selling our lovely home of 36years, it was made easy by the friendly and courteous manner of Richard, Richard ,Priscilla, and the lovely lady who shew interested viewers/ buyers around, I think her name was Allison. The brochure was so professionally put together, I have shown it to friends, and the quality of photography is outstanding ,I have a copy that I will keep for ever to remember the wonderful times I lived there. Thank you again Fine and Country,I would recommend you to everyone

Maureen · 20 March 2024

★★★★★ 5/5

Google

The team at Fine & Country were brilliant, can't thank them enough for all the help and support they gave us. Whilst we were the buyer of the property they were dealing with, they were a lot more helpful than the estate agent who acted for us on our sales process. They always responded quickly and helped whenever they could, even if it wasn't their place to do so. Hope we don't have to sell for a long while, but the the F&C would be the people we'd use. Thank you Fine & Country!

Gavin · 20 March 2024

★★★★★ 5/5

Google

Exceptional service from the whole team at Norwich branch of Fine and Country-from the moment that Darren came to value our property, the support from the whole team whilst we were looking for a property to buy, especially both Richard’s and the exceptional skills of Julie getting us over the line. Start to finish the team made a difficult journey as easy as possible. The photos and the write up were brilliant and the house looked fab. Would thoroughly recommend to anyone wanting to put their house on the market in Norwich area. So many thanks. Hannah and Andy

Hannah · 20 November 2025

★★★★★ 5/5

Google

We dealt with the 2 Richard's at Norwich office and were very pleased with the service delivered by them both and the wider team. Viewings were arranged well and always accompanied. We had a decent response and sold reasonably quickly. Particular thanks also to Julie in aftersales that really helped chase our chain and our deal when things got tricky - she was absolutely the focal point for the entire chain to chase the legal aspects and ensure the completion eventually happened. Thanks

Jonathan · 1 October 2023

★★★★★ 5/5

Google

Fantastic service. Sally Jackson has been outstanding from start to finish, highly recommend. Thanks again!

Max · 27 February 2026

★★★★★ 5/5

Google

Fine and Country we’re more than helpful throughout the process of buying our dream cottage. From the moment we viewed the property to the day we moved in they kept us informed and chased Solicitors, not always an easy task!!. Mention for Richard, Julie and Sally but I’m sure the whole team deserves a big thanks for all their support throughout a stressful time, many thanks 😊

Paul · 20 January 2026

★★★★★ 5/5

Google

The Fine & country booklet showing the house for sale was fantastic, the photographs were excellent. The sales team were very helpful especially James whom we had the most contact with. Julie Vassar who dealt with the after sales was …

Kathleen · 22 April 2025

★★★★★ 5/5

Google

Richard B and the team at Fine and Country, Norwich were genuinely fantastic from start to finish. Selling our wonderful home took a long time, but throughout Richard was upbeat, supportive and helpful. After the sale was agreed, Julie was …

Sarah · 22 April 2025

★★★★★ 5/5

Google

28 February 22: It has taken an amazing team effort to exchange today. The family who are moving in are the right family. We worked hard but without the dedication, common sense, diligence and experience of the two-person team at Norwich Fine and Country over the last eight months it could never have happened. Trust was at the centre of our relationship, we were confident that they were looking out for us, we knew that they understood our love for our house and why it was a difficult decision to leave our friends and Norfolk. Their patience and willingness to explain what was normal behaviour in 2021 was exemplary. They are the people I would do business with, both wise and expert in the complex, hard tasks of selling one's much loved home. And above all, they have become good friends, who can listen, laugh commiserate and always be there for us. An extraordinary team. Thank you.

John · 20 March 2023

★★★★★ 5/5

Google

We bought our home through Fine & Country - the agent was always very helpful, shared information about the surrounding area, suggested a local builder for something we were planning and we communication was maintained up to and after we moved in. Thank you for your help and support through the process.

Matt · 20 February 2026

★★★★★ 5/5

Google

Fine and County kept us informed at every step of the way. Richard was really helpful when we arranged a viewing to see the property and updated us during the time it took our house to sell. Julie Vassar was very responsive towards the end of our purchase and again kept us all updated. Thank you for your excellent communication.

Rachael · 20 March 2024

★★★★★ 5/5

Google

Excellent service and professionalism from Fine and Country Norwich.Right from the informative viewing from Katie to Richard’s clear and prompt communications , they have been excellent from start to finish.Highly professional and customer centric and the best in Norfolk!Highly recommended!

Jackie · 22 May 2026

★★★★★ 5/5

Google

Excellent service and care from the Norwich Fine and Country Team, particularly Sally and Julie. Thank you

D · 20 October 2025

★★★★★ 5/5

Google

The best lender agency ever dealt with. Very approachable and best team as well. Dealing was very smooth and fast. They were always updating us about the progress. Highly recommended for those who looking for a home to buy or let

Sruthi · 1 November 2024

★★★★★ 5/5

Google

Very professional team, well experienced and a real safe pair of hands. Selling can be a real pain but these guys make it swift and clean.

Joe · 22 June 2026

★★★★★ 5/5

Google

My wife and I thoroughly recommend Fine and Country and Richard Cross in particular. Richard is very professional and helpful. He replies to emails and phone calls extremely promptly, provides advice proactively, summarises issues and paperwork, etc. He was a class apart from other agents we have dealt with.

Andy · 20 March 2024