Trusted Agent profile · Norfolk, Suffolk, Essex and more
Verified
★★★★★
3,512 reviews across 38 offices and 2 platforms
Abbotts Countrywide has 38 offices, in Norwich (five offices), Ipswich (three offices), Chelmsford, Cambridge, Basildon, King's Lynn (two offices), Bury St. Edmunds (two offices), Downham Market, Colchester, Rayleigh, Cromer (two offices), Thetford, Ely, Fakenham, Ilford, Beccles, Hunstanton, Stowmarket (two offices), Rochford, Attleborough, Southend-on-Sea, Halesworth, Epping, Great Yarmouth, Swaffham, Newmarket, Dereham and Holt (Norfolk, Suffolk, Essex, Cambridgeshire and Greater London). Together they have 3,512 reviews on two platforms, rated 4.6 out of 5 overall.
3,509
Reviews on Google
All 38 offices
3
Reviews on The Trusted Agent
All 38 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Professionalism at its bestRead the review from sellers
Before we event went to view a house they were listing for sale, the agent was pushing for us to see their mortgage broker. I had to repeat several times that I ...Read the review from buyers
Sheridan was excellent!! Can't say enough good things about her and how easy she made the whole process. Highly recommended!Read the review from landlords
Abbotts Countrywide's 38 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleThanks to Yuliia Arnauta for your assistance made everything easy.keep up the good work.
Thank you for your glowing 5* review. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleHad a great experience renting through Abbotts. Yuliia Arnauta was very helpful and professional throughout the process.
Thank you for sharing your positive experience with us! Our team, especially Yuliia, takes pride in providing exceptional service to our customers. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleRating only, no written review.
We’re so happy to hear you had a fantastic experience. Thank you for letting us know! If you have any comments to make these are valuable in helping us ensure all customers have the best possible experience!
5/5
GoogleBrilliant service from first meeting to completion . Luke was very friendly reassuring and explained every detail , nothing was too much trouble and the marketing of our property was excellent. All the staff were always very polite professional and helpful . Linda was a star always keeping us updated and very helpful throughout I feel they definitely went the extra mile especially when Advice and reassurance was needed. Well done the whole team 10/10 accross the board .
Thank you so much for your glowing review! We are thrilled to hear that you had a positive experience with our team. We pride ourselves on providing exceptional service and we are happy to hear that we went above and beyond for you. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleI have just sold a property via Abbotts Hunstanton. Rob, Klaudia and the team there are very approachable, efficient, professional, knowledgeable and friendly. I would definitely use them again. Keep up the great work!
Thank you for choosing Abbotts Hunstanton for your property sale! Our team strives to provide top-notch service and we are delighted to hear about your positive experience. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleFrom the first call, speaking to Klaudia, following a visit from Rob to value my parents property, we were very impressed. Great rapore with Rob. Very professional and informative. Very easy to talk too. Left us feeling we are in safe hands and Rob will fully represent us. Thank you Abbotts for a great start to our up and coming sale 😊
"Thank you for choosing Abbotts and for your kind words! We are thrilled that our team, especially Klaudia and Rob, have provided you with excellent service and made you feel confident about your upcoming sale. We promise to continue to give you the best representation and support. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleThis estate agents deserves recognition. They helped me throughout the sale of my fathers bungalow and went above and beyond the norm to make sure i was ok and that the bungalow sold for a fair price. Klaudia was very helpful and put me at ease.. But rob i will be forever grateful to. He went out of his way to help me with whatever he could. Highly recommend and will put this team forward to anyone in need . Thanks again guys, truly appreciated
Thank you for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI dealt with Mark smith as my realtor when purchasing my first property and he was always available to contact and very helpful throughout the whole process
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleZack was fantastic throughout the entire process of purchasing my home. From the first viewing right through to completion, he was professional, responsive, and always willing to help. He kept me updated at every stage, answered all my questions promptly, and made sure everything moved forward smoothly. Buying a house can be stressful at times, but Zack’s communication and support really helped make the experience much easier. I truly appreciate all his hard work and would highly recommend him to anyone looking to buy or sell a property.
Thank you so much for taking the time to share your experience with Zack! We are thrilled to hear that he went above and beyond to make your home-buying journey seamless and stress-free. We are proud to have him on our team and will definitely pass along your kind words. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleMark has been very professional, helpful, and courteous throughout the property purchase process. Highly recommended.
Thank you for your 5* review and recommendation. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleFantastic service from valuation to exchange . Zack’s communication with us was outstanding throughout the whole process. Highly recommended Abbotts in Ely - great team.
Thank you for the kind words! We are thrilled to hear that you had a fantastic experience with Abbotts in Ely. Our team works hard to ensure clear communication and excellent service for our customers. Thank you for recommending us! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleExcellent service from all of the team at the Ely branch of Abbotts Estate Agents From the first meeting with Patrick who guided us through the whole process of selling our property. Jack , Zach & Mark who all visited us at our home to discuss the marketing , description and to familiarise themselves with our property. To Mark with his warm, friendly personality whilst being professional. Kept us updated from the first viewing, answering all our questions, through to the successful sale of our home . Great Team Sally & Earl
Thank you so much for your kind words and for trusting us with the sale of your property. We are thrilled to hear that our team provided you with excellent service from start to finish. We strive to make the process as smooth and stress-free as possible. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleVery helpful set of guys here mainly worked with Mark. I had a hard time organising buying a house as i work 6 days a week as well as lazy legal team but Mark and the others kept in contact helping out and encouraging those legal guys to hurry up. Im just glad my chain was just me for my first house and the women i bought from going straight to a new build i wish all people buying homes a stress free time 😅
Thank you for your positive review! We are glad that Mark and our team could make the process of buying a house easier for you. We strive to provide excellent customer service and help alleviate any stress. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleWe have experienced great service from the team at Abbotts in Downham Market Friendly professional and efficient I would like to mention Nicola and Sam in particular as those are the two ladies we have had the most dealings with. They have sold our home (not bricks and mortar). From our first enquiry we have received a personal service and nothing is too much trouble I would also say their valuations are spot on Highly recommended
"Thank you for the kind words! We're delighted to have provided you with great service and appreciate you recognizing Nicole and Sam. We strive to give a personal touch and accurate valuations to all of our clients. Your recommendation means a lot to us! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleLetting agents are only as good as the people they employ. Lauren and Megan in the Cambridge office stand out because of their ability to successfully and proactively manage situations, just what a landlord wants from a lettings agent.
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleI would like to share some very positive feedback about Lauren Scotten, Lettings Manager. Throughout my experience, she has demonstrated a high level of professionalism, always communicating clearly, efficiently, and respectfully. What truly stands out is her genuine care for people. She takes the time to listen, understand concerns, and provide thoughtful solutions, making the entire process smooth and reassuring. Lauren is also highly involved and proactive in her role. She follows up promptly, keeps all parties well-informed, and ensures that everything is handled to a high standard. Her dedication and people-focused approach make a real difference, and she is a great asset the team. I would also like to provide positive feedback for Megan, Lettings Negotiator. She has been extremely professional, approachable, and efficient throughout the process. Megan communicates clearly and keeps everything well-organised, ensuring that all queries are answered promptly and thoroughly. Her friendly manner and positive attitude make the experience smooth and stress-free. She shows great attention to detail and a strong commitment to delivering excellent service. Megan’s proactive approach and willingness to assist at every stage truly reflect her dedication to both clients and her team. She is a valuable asset to the company. Best Cos
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe just moved into our new house and can't thank Clarissa enough. She was very kind and always available for queries. It was a difficult case and we're pretty sure it went all well in the end thanks to her doing.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleHad such a good experience with the Lettings team, especially Bethany. They were fast organising a viewing and she was so helpful during the viewing and through out the process of securing the property.
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleFrankie showed us (a friend and I) yesterday round a lovely property . She greeted us with her beautiful smile, (dressed smartly too )She oozes personality and enthusiastically showed us around.pointing out various hidden gems. Answered all our questions ! It made the viewing such a delight. So thank you Frankie
Thank you so much for the kind review! We are so glad that you had a delightful viewing experience with Frankie. Her enthusiasm and knowledge truly make her a gem on our team. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleThankyou so much to all at Abbotts, especially Frankie, for being so helpful and making sure the purchase of my new home went nice and smoothly :-)
We are thrilled to hear that you had a positive experience with our team, especially Frankie! Your satisfaction is our top priority and we are happy to have helped make your home purchase seamless. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleVery friendly staff
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
3/5
GoogleThe agent who sold me my house was friendly and knowledgable so that's good. The time between offer accepted and completion was very fast so that's also good. They passed my details on to someone (who I believe is a mortgage advisor) called David Whitwell who is EXTREMELY unpleasant. Abbotts: get rid of him! The way he spoke to me was disgusting and it reflects awfully on your estate agency if you continue to work with someone like that. There was one occasion where I had a viewing booked and nobody turned up until I phoned 20 minutes later to ask if they were coming, and I was told they got the wrong keys which is fair enough but inconvenient during my short lunch break. I feel Abbotts could improve their overall customer experience. For example everyone I know who's ever bought a house has received a little congratulations gift or card from their estate agents, but I received nothing from Abbotts. As this was my first time buying a house, the experience didn't feel very special at all. Even my solicitors and mortgage advisor got me a card, it's just a nice touch. After moving in I had an issue which I emailed and called Abbotts about and they ignored me entirely. If it wasn't something they could deal with, the courtesy to let me know would've been nice.
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at review@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
GoogleOverall experience is okay. The time given to read the contract was too short (less then an hour). I had to sign it otherwise I had to miss the property. I do not know why they take the bank card and enter the payment details by themselves as to me it is a security risk giving your bank card to an agent. Their services after signing the contract were not very supportive. Called them several times to know about the existing electricity, gas, Internet, water suppliers but they did not provide correct information. The garden of the property is not maintain at all and I was told that I have to put grass grower and maintain it in future. Meter readings were also not shown to me despite I requested multiple times. It was sent to me via email. I did not have any option left except to accept it. Later on I found that there are some unpaid amounts.
Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at review@Connellsgroup.co.uk Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleHighly recommend. I’ve mostly been speaking to Lynn & Alicia and they have done a great job from start to finish with selling my property.
Thank you for your positive feedback! We are delighted to hear that Lynn and Alicia provided excellent service in selling your property. It was a pleasure working with you. We truly appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
Norwich (2 Riverside Centre) has the most, with 299 reviews rated 4.5 out of 5, followed by Ipswich (139 Main Road) with 243.
The 38 Abbotts Countrywide offices, by town:
