Abbotts Countrywide estate agents in Norwich, Ipswich, Chelmsford and 25 more

★★★★★ 5/5

Google

We popped in on the off chance and met Nina who very professionally directed us to the team at Hunstanton, who are equally efficient and sold our house in Thornham in less than two weeks! Thank you :)

Karan · 10 December 2017 · Abbotts Countrywide Fakenham

★★★★★ 5/5

Google

We bought a property through Abbotts in Fakenham. The staff there were very helpful and quickly clarified any query that we had. This made the process much less stressful than we had experienced with other agencies on previous occasions.

Jon · 10 December 2017 · Abbotts Countrywide Fakenham

★★★★★ 5/5

Google

Great service , always very helpful and quick to find out information when requested. We had Melanie dealing with our purchase she was always able to deal with any queries that we had very quickly, which made our house purchase a very painless experience.

Jak · 10 December 2017 · Abbotts Countrywide Fakenham

★★★★★ 5/5

Google

Staff knowledgeable and friendly. Always happy to help. Selling a house with them was a good experience.

Erica · 10 December 2017 · Abbotts Countrywide Fakenham

★★★★★ 5/5

Google

Extremely approachable staff, quick efficient service and regular updates.

Elaine · 10 December 2017 · Abbotts Countrywide Fakenham

★★★★★ 5/5

Google

I brought through Abbotts Countrywide in Fakenham. They were very professional, kept me up to date with information. I was very happy with the service I received.

Andrea · 10 December 2017 · Abbotts Countrywide Fakenham

★★★★★ 1/5

Google

Poor customer service. The first person dealing with our sale was sacked halfway through which we were not informed about. Frequently the staff were unhelpful and unprofessional--promising to return our calls but failing to do this. At times it felt like we were being misled or misinformed. On several occasions they gave us conflicting information or told us forms had been sent out when they hadn't or emails had been written/phone calls made which weren't. In our experience Abbotts is an incompetent estate agency from the area manager downwards. Avoid.

Danny · 10 December 2017 · Abbotts Countrywide Ely

★★★★★ 1/5

Google

Rating only, no written review.

Chris · 10 December 2017 · Abbotts Countrywide Ely

★★★★★ 1/5

Google

Told them about the mould in our flat for 4 years and were told to just open the windows (which we do), we've had damp in the bathroom after the bath upstairs leaked and the ceiling was supposed to be replaced 3 years ago. a loose tile caused massive damp in the kitchen and has made the Victorian brickwork dangerously soft and crumbly. 3 days ago we had more water coming through the bathroom ceiling, they were informed it needed sorting asap. The problem has been sorted and last night part of the ceiling fell into the bath. They clearly cant be arsed with the job and just want to be paid.

TBBS · 10 December 2017 · Abbotts Countrywide Cromer (41 Prince of Wales Road)

★★★★★ 1/5

Google

Staff are rude and unhelpful, if youre any kind of respectable landlord i urge you to look elsewhere

Smokey · 10 December 2017 · Abbotts Countrywide Cromer (41 Prince of Wales Road)

★★★★★ 1/5

Google

No deposit return after 2 and a half months of leaving address unacceptable. Can't be bothered to ring you back unacceptable very unhappy.

Jackie · 10 December 2017 · Abbotts Countrywide Cromer (41 Prince of Wales Road)

★★★★★ 1/5

Google

Dishonest,incompetent bullies. Totally without morals. Compensation has been offered but refused, we will keep fighting instead.

Albert · 10 December 2017 · Abbotts Countrywide Cromer (41 Prince of Wales Road)

★★★★★ 1/5

Google

Great at the beginning - quickly found us a lovely property to rent, but all downhill after that. No interest in problems, very difficult to get phone calls or emails returned. Not fair to name names, but certain members of staff particularly hopeless. Three weeks after end of tenancy and in spite of calls and emails, still no sign of final meter readings, inventory or even a mention of deposit return. Note some of the best reviews on here are from landlords, not tenants. Terrible service. Stay away.

Maureen · 10 December 2017 · Abbotts Countrywide King's Lynn (Market Place)

★★★★★ 1/5

Google

Rating only, no written review.

Juste · 10 December 2017 · Abbotts Countrywide King's Lynn (Market Place)

★★★★★ 1/5

Google

* AVOID AT ALL COSTS * Absolutely shocking service at the end of my tenancy. I was constantly passed from pillar to post with no one being able to tell me what was happening with my deposit. One time I was told they had received a response from the landlord, the next person told me they hadnt heard anything from the landlord yet and was waiting for that. Eventually, after weeks of constantly badgering them, I was told my deposit was being handled by my local branch in King's Lynn. I called and spoke with Ashley, the lettings manager, who informed me he was on his way out the office to personally inspect the property. I heard later that afternoon (03/10/2017) from Ashley who confirmed he was happy for the deposit to be released in full and he would be passing it to the accounts team for them to process payment and I would have the money with in 5 working days. Great news! But wait, it is now 13 days later and still no payment. I called and spoke with the accounts department and they told me they never received the deposit release form, how could that be when I was told it was all done? After more chasing and being told Ashley isnt available, what a surprise, I am told that actually the landlord wants to deduct £150 and I need to agree to this first. The flat I rented was left in a clean condition and there were no issues, as I had been told by the lettings manager. They are a complete joke and dont know what they are doing when it comes to the end of a tenancy I would recommend anyone thinking of renting a property from Abbotts in King's Lynn seriously reconsiders. No one seems to want to take any ownership of this issue and its just passed onto the next person to make another excuse. Disgusted how I have been treated.

Jack · 10 December 2017 · Abbotts Countrywide King's Lynn (Market Place)

★★★★★ 1/5

Google

Got a rude and dismissive email . Bad first impression! Poor

Durba · 10 December 2017 · Abbotts Countrywide King's Lynn (Market Place)

★★★★★ 1/5

Google

Never ever return the call

Yu · 10 December 2017 · Abbotts Countrywide Norwich (2 Riverside Centre)

★★★★★ 1/5

Google

Rating only, no written review.

Sally · 10 December 2017 · Abbotts Countrywide Norwich (2 Riverside Centre)

★★★★★ 1/5

Google

Highly unprofessional and rude on the phone. We were given false information yet they insisted it was correct. We asked them to speak to the landlord about our queries before going ahead with letting the property but they didn't until we said we wanted our application fee payment refunded. We really wanted the house but out of principle asked for a refund because they were so rude and incompetent. Incredibly poor customer service especially as the application fees are extortionate, and to top it all off they had the audacity to charge me a £25 admin fee. Would never use again and would never recommend.

Maryam · 10 December 2017 · Abbotts Countrywide Norwich (2 Riverside Centre)

★★★★★ 5/5

Google

I found the Abbootts team to be very efficient. Christina in particular was very professional and kept us informed of any advances with the sale of our house immediately, she had a 'nothing is too much trouble approach' We would recommend Abbotts and hope to use them again ourselves in the future.

Jacqueline · 10 December 2017 · Abbotts Countrywide Norwich (2 Riverside Centre)

★★★★★ 1/5

Google

As letting agents they are completely inadequate. As a landlord they have been the route of all my rent troubles, they did an unsatisfactory inspection then lied and made up excuses about the inspection, did not do the simple task of reminding me of my gas safety certificate (I reminded them!). Told my tenants that the property was going to be re-let when I had given no such authority. Took me off a fully managed service without telling me or my tenants then took my tenants rent and claimed that my tenants were supposed to pay me directly...but charged me nun the less for a fully managed service!

Elliot · 10 December 2017 · Abbotts Countrywide Norwich (2 Riverside Centre)

★★★★★ 5/5

Google

What incredible service Abbotts provided to ensure our house sale (and purchase with a different agent!!) went ahead as we'd hoped. They were helpful, efficient and, importantly, proactive. They really cared about us getting the result we wanted. Can't thank them enough. These people are real professionals. A BIG thank you.

Barry · 10 December 2017 · Abbotts Countrywide Norwich (2 Riverside Centre)

★★★★★ 5/5

Google

I've recently purchased a house and I have had a very positive experience using Abbotts. The transaction wasn't without its problems and delays, but Darren, Christina and Susan being on hand ultimately made the difference - they helped me to find a solution to every problem which arose post making an offer. It's all the little things which the staff at Abbotts do right which has made the difference - you can get straight through on the phone to them, they call you back immediately, they follow up when they said they would, they follow up/chase on your behalf. Overall the service was very good.

Anna · 10 December 2017 · Abbotts Countrywide Norwich (2 Riverside Centre)

★★★★★ 5/5

Google

Great helpful staff and very knowledegable too.

Dom · 10 December 2017 · Abbotts Countrywide Thetford