Abbotts Countrywide estate agents in Norwich, Ipswich, Chelmsford and 25 more

★★★★★ 5/5

Google

We experienced excellent and very friendly service from the proactive and focussed team at Abbott's, Halesworth. Great communication along with quick and effective responses make this Estate Agency really stand out from the rest (& that's after a lot of experience buying and selling houses).

P · 17 September 2018 · Abbotts Countrywide Halesworth

★★★★★ 1/5

Google

I spoke to a letting agent at Abbott’s this morning regarding making an appointment to view a property managed by her. I had been waiting over two weeks to hear from her regarding this. She had made no effort with in this time frame to keep me updated about the progress of this appointment. When I enquired as to firstly why I had received no response in that time and why it was taking so long to make a simple appointment she was very rude, defensive and implied that I was being unreasonable and then actually hung up the phone. In summary My experience of this letting agent is that they are highly inefficient with appalling customer service and communication skills. I was made to feel that I had done something wrong by enquiring about an appointment that I had asked to be made over two weeks ago. I don’t think it is unreasonable to expect some sort of communication in that time even if it was not possible to actually pin point a date to view. They had access to my landline, mobile and email. I would not recommend them to anyone. This should not be confused with the sales team who were polite and as helpful as possible today.

Jane · 28 August 2018 · Abbotts Countrywide Bury St. Edmunds (39-41 King Street)

★★★★★ 1/5

Google

Abbott’s countrywide Bury St Edmunds maintenance team never phone back when you’re told they will. Don’t reply to emails. Have left me in the dark regarding the repayment of my deposit for over 40 days with no sign as to whether there are any deductions. Absolutely useless. I’d never rent through them again nor recommend anyone doing so. During my tenancy it took over 3 months to send someone to check on a leak. Took 36 days to repay my overpaid rent. I don’t have a good word to say. DONT RISK IT. There are much better estate agents!

Raymond · 28 August 2018 · Abbotts Countrywide Bury St. Edmunds (39-41 King Street)

★★★★★ 1/5

Google

Forgetful, uninterested and difficult. They forgot to show up when I was due to move in. They took ages to fix an extremely simple issue, and made me feel guilty for asking them to do it. And trying to get my deposit back has been a joke.

Sophie · 28 August 2018 · Abbotts Countrywide Cambridge

★★★★★ 1/5

Google

Unprofessional and rude! Had a viewing with the woman called Jessica who first of all totally forgot about our scheduled appointment! So after calling many times managed to rescheduled for later in the day. This is after we has driven 20 miles to come and view the property. When we did arrive for the viewing with. We were told to wait outside while the property was being viewed by someone else, so with her running late was running, that meant we were running late into our own plans too! There was no apology or anything, very unprofessional in my opinion. Apon finally viewing this house and asking questions about the property - she didn’t have a clue and didn’t know anything about the house! Her favourite line and only answer was ‘Errmmm I don’t know’.This is not what is expected when you are viewing any property. We really liked the house, but this whole experience put us off completely and we decided not to go any further. Very disappointed! Abbot's might be wise to consider sending her on any future vewings!

Iveta · 31 July 2018 · Abbotts Countrywide Ipswich (3 Butter Market)

★★★★★ 5/5

Google

We are just in the process of completing a house purchase via Abbotts at Fakenham. Throughout the inevitably difficult process, the team at Fakenham have helped and advised us and done everything in their power to progress our purchase to completion. A big thank you for your professional, friendly and helpful service!

Bob · 31 July 2018 · Abbotts Countrywide Fakenham

★★★★★ 5/5

Google

Our experience of Abbotts, Fakenham for both selling and buying our house was excellent. All members of staff were extremely helpful and kind, trying to make the stressful process of selling and buying as smooth as possible. Without fail they always came back to us after a query and were proactive in forward thinking any possible issues or problems. We cannot recommend them highly enough. A & T King

Tracy · 31 July 2018 · Abbotts Countrywide Fakenham

★★★★★ 5/5

Google

Abbotts came to value my property and although I felt that what they were telling me was pretty much what any other agent would, they also said that I would get an update every week through the sale process. I was sceptical but as a friend had recommended them I went ahead and placed my property on the market. I’m happy to say that I had a satisfactory offer within 3 weeks and to my surprise I had an update every single week throughout the sale. Everyone I spoke to was extremely efficient and I would have no hesitation in using Abbotts again in the future and will certainly recommend them to family and friends.

Clare · 31 July 2018 · Abbotts Countrywide Fakenham

★★★★★ 1/5

Google

This was written over a month ago: Worst company I ever have had the displeasure of using. Rude, unhelpful staff. Do not get back to you with serious issues and never answer emails or phone calls. Am in danger of losing my deposit due to the gross incompetence of this company so I advise you steer well clear of them. Addendum 26/10/17: Its been over a month now and everyone else has had a response from their reviews from the owner and yet I have not received any response at all. This just goes to show how incompetent they are!

Disgruntled · 31 July 2018 · Abbotts Countrywide Cromer (41 Prince of Wales Road)

★★★★★ 4/5

Google

After some initial problems, Abbott's exceeded my expectations during a challenging sale. They earnt every penny of their fee. Hilarie Butler deserves 5🌟 for handling a difficult situation with empathy and professionalism, absolutely lovely. …

Imi · 31 July 2018 · Abbotts Countrywide Cromer (41 Prince of Wales Road)

★★★★★ 5/5

Google

I purchased a house from one of Abbots clients and must say that I was really impressed with the way they kept me updated throughout the process and made communicating with the seller a doddle. If i ever want a good efficient estate agent again I will certainly go with Abbots. Thank you Hilarie

Andrew · 31 July 2018 · Abbotts Countrywide Cromer (41 Prince of Wales Road)

★★★★★ 1/5

Google

I spoke to a letting agent at Abbott’s this morning regarding making an appointment to view a property managed by her. I had been waiting over two weeks to hear from her regarding this. She had made no effort with in this time frame to keep me updated about the progress of this appointment. When I enquired as to firstly why I had received no response in that time and why it was taking so long to make a simple appointment she was very rude, defensive and implied that I was being unreasonable and then actually hung up the phone. In summary My experience of this letting agent is that they are highly inefficient with appalling customer service and communication skills. I was made to feel that I had done something wrong by enquiring about an appointment that I had asked to be made over two weeks ago. I don’t think it is unreasonable to expect some sort of communication in that time even if it was not possible to actually pin point a date to view. They had access to my landline, mobile and email. I would not recommend them to anyone. This should not be confused with the sales team who were polite and as helpful as possible today.

Jane · 31 July 2018 · Abbotts Countrywide Bury St. Edmunds (1 Risbygate Street)

★★★★★ 1/5

Google

Abbott’s countrywide Bury St Edmunds maintenance team never phone back when you’re told they will. Don’t reply to emails. Have left me in the dark regarding the repayment of my deposit for over 40 days with no sign as to whether there are any deductions. Absolutely useless. I’d never rent through them again nor recommend anyone doing so. During my tenancy it took over 3 months to send someone to check on a leak. Took 36 days to repay my overpaid rent. I don’t have a good word to say. DONT RISK IT. There are much better estate agents!

Raymond · 31 July 2018 · Abbotts Countrywide Bury St. Edmunds (1 Risbygate Street)

★★★★★ 1/5

Google

We would like to thank Lorraine and her team for all their help and hard work in selling our property, and have no hesitation in recommending them to anyone.

Yvonne · 31 July 2018 · Abbotts Countrywide Attleborough

★★★★★ 5/5

Google

As a first time time buyer, I was looking for advice and support in understanding the variety of mortgages currently on offer and which would best suit my circumstances. I compared numerous brokers and found that Holly Sims provided the most extensive, proactive, detailed and step-by-step insight. She clearly explained the different processes and schemes available; including timelines, costings, pros and cons of each, as well as what was achievable within my ideal budget and goal. She carried out extensive research on my behalf, provided a great service and I thoroughly felt invested in. I would strongly recommend Holly if you are looking for a great Mortgage Advisor.

Heather · 31 July 2018 · Abbotts Countrywide Norwich (2 Riverside Centre)

★★★★★ 5/5

Google

Very happy with Abbotts Watton team 👍 they delivered way beyond my expectations by getting an offer within two days of being on the market at the asking price. Thank you …

Benn · 31 July 2018 · Abbotts Countrywide Thetford

★★★★★ 5/5

Google

We were really happy with the service provided by Abbotts - right from the first valuation visit from Stuart Tricker, through to dealing with Hannah Grist and Janette Etheridge. They were always friendly, prompt and professional - wouldn't hesitate to recommend

Chloe · 31 July 2018 · Abbotts Countrywide Thetford

★★★★★ 5/5

Google

We have just purchased a property through this company, we have found the professionalism that we received was second to none, should you decide to use them for your next property you will receive a very warm and welcoming approach from all the staff. They were very accommodating to our needs and addressed any queries instantly. We would not hesitate to recommend them. Thank you very much for making our purchase a pleasurable one. Richard & Kathryn Lloyd.

Lucy · 31 July 2018 · Abbotts Countrywide Thetford

★★★★★ 5/5

Google

We had a very pleasant experience buying and selling our home through Abbots. It might not have gone to plan first time but they always did their best to help us. We also used Jonathan for our mortgage advice and he always went the extra mile to help and advise us as best he good. Would definitely recommend the whole abbots/countrywide team in Watton

Lucy · 31 July 2018 · Abbotts Countrywide Thetford

★★★★★ 5/5

Google

Very professional and helpful. Kept us up to date with everything in regards to selling our house and our mortgage which we did through Abbotts in Watton as well. All in all a fantastic service from the house selling team and the mortgage adviser. Would have no doubt recommending Abbotts in Watton if you are looking to sell your house or are in need of advise regarding mortgages.

Jon · 31 July 2018 · Abbotts Countrywide Thetford

★★★★★ 1/5

Google

Unprofessional and rude! Had a viewing with the woman called Jessica who first of all totally forgot about our scheduled appointment! So after calling many times managed to rescheduled for later in the day. This is after we has driven 20 miles to come and view the property. When we did arrive for the viewing with. We were told to wait outside while the property was being viewed by someone else, so with her running late was running, that meant we were running late into our own plans too! There was no apology or anything, very unprofessional in my opinion. Apon finally viewing this house and asking questions about the property - she didn’t have a clue and didn’t know anything about the house! Her favourite line and only answer was ‘Errmmm I don’t know’.This is not what is expected when you are viewing any property. We really liked the house, but this whole experience put us off completely and we decided not to go any further. Very disappointed! Abbot's might be wise to consider sending her on any future vewings!

Iveta · 30 July 2018 · Abbotts Countrywide Ipswich (3 Butter Market)

★★★★★ 5/5

Google

We were really happy with the service provided by Abbotts - right from the first valuation visit from Stuart Tricker, through to dealing with Hannah Grist and Janette Etheridge. They were always friendly, prompt and professional - wouldn't hesitate to recommend

Xanthe · 13 July 2018 · Abbotts Countrywide Thetford

★★★★★ 5/5

Google

Rating only, no written review.

Peter · 11 July 2018 · Abbotts Countrywide Ilford

★★★★★ 5/5

Google

Chris, Sam and everyone I dealt with at Abbotts were so helpful with finding a tenant for me. Their guidance and advice were invaluable, and they were always available to deal with my enquiries and requests. I have no hesitation in recommending them.

Andrew · 8 July 2018 · Abbotts Countrywide Basildon