Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleMy sister and I have been very impressed by the service we have received from Abbotts in Wymondham. We approached them nearly two years ago for a probate valuation and although we did not actually put the property on the market until a few months ago, Lorraine stayed in touch, giving us a lot of really useful help and advice before we had even engaged Abbotts. When we finally came to selecting an Estate Agent, it was a no-brainer! The moment we engaged Abbotts, Lorraine had potential purchasers ready to view and we had offers within days. Although our first buyer eventually pulled out, this was in no way a reflection on the service offered by Abbotts. Lorraine immediately had another prospective buyer in the wings and the property is once again under offer. We really couldn't fault the service we have received from Abbotts and especially Lorraine, who has done everything she possibly could (and more besides) to make the process as fast, smooth and trouble-free as possible.
Anne · 10 December 2016 · Abbotts Countrywide Ilford
★★★★★ 5/5
GoogleNot all estate agents are the same
We have just sold our house through Abbots Countrywide and I must say we have been thrilled with the service to-date.
The whole team have been professional, courteous, friendly and flexible.
I would certainly not hesitate to use Abbots again or recommend them to our friends
Jon Syder
Jonathan · 10 December 2016 · Abbotts Countrywide Norwich (81 Unthank Road)
★★★★★ 5/5
GoogleI organised by a move for my elderly parents through the team at Pound Lane, Norwich and have nothing but the highest praise for them. From managing and accompanying all the viewing to keeping me informed of progress the service was exemplary. They were not the least expensive quote but proved that you get the service you pay for. Highly recommended by my parents for the care and attention to detail and by me for the skills in negotiation and management of expectations.
Colin · 10 December 2016 · Abbotts Countrywide Norwich (81 Unthank Road)
★★★★★ 3/5
GoogleRating only, no written review.
Ben · 10 December 2016 · Abbotts Countrywide Ipswich (3 Butter Market)
★★★★★ 4/5
GoogleRating only, no written review.
Jamie · 10 December 2016 · Abbotts Countrywide Hunstanton
★★★★★ 2/5
GoogleHaven't used them much, because after you viewed one property, they will call you again and again, about 3-4 times a day to offer you something else. Faced it when was looking for property to let and also when buying as well. it gets very annoying
Natalja · 10 December 2016 · Abbotts Countrywide King's Lynn (Market Place)
★★★★★ 4/5
Googleput are house on the market and "Kim" at abbots did so much for us even when it all fell thought they then put it back on the market really quick and got people thought the door and had it sold with it a mouth of it going back on the market thank you so much abbots and thank you so much Kim for all your hard work and support
Jamie · 10 December 2016 · Abbotts Countrywide Norwich (2 Riverside Centre)
★★★★★ 5/5
GoogleI was a first time buyer, Abbotts have helped me buy my first property. I am so happy with the fantastic service and wonderful, polite staff. The staff kept me up to date throughout my purchase. Better than any other estate agents I have been to. I would 100% recommend speaking to Bradley Cutler.
Casey · 10 December 2016 · Abbotts Countrywide Norwich (2 Riverside Centre)
★★★★★ 2/5
GoogleI have no knowledge of the dealings of the rest of the company, either at this location or any other for that matter, so take this with a grain of salt.
Our experience was horrendous while working with a specific agent. The different …
Calvin · 31 October 2016 · Abbotts Countrywide Downham Market
Agent replied
Dear Calvin, many thanks for your review, we appreciate the feedback and our customer’s satisfaction is very important to us. I’m sorry you feel you’ve had a such a bad experience with our lettings department. We will take on board your comments and look to be clearer when explaining the process to applicants. I understand from the file that your situation was not a standard one, and so therefore our normal procedures had to be amended in order to fit in with your needs. This is perhaps why you felt your questions were not answered clearly enough. Although we do talk to other branches, you are allocated one branch to look after you, but we do endeavour to help as best we can if a client from a partner branch calls and this is perhaps why other branches did not know the full story of your application. I am saddened to hear that you feel our agent had other places to be on the check in. This is not how we wish to come across and I’m sure the agent involved will work hard to be more welcoming in the future. I do wish you well in your new home. Please do not hesitate to call the branch if you have any more concerns.
★★★★★ 5/5
GoogleWhat a friendly bunch of staff, they were lovely to me on the phone and extremely helpful. I spoke to 2 of the colleagues, Lindsay and David and they were both the same, very cheerful and bubbly! Even though I had phoned the wrong office, I was treated with respect and they both managed to help me find what I was looking for and directed me to the right place! I have no hesitation to highly recommend them and when I come to sell my home, I will no doubt use this team. Thank you... from one lost old man.
Darren · 24 October 2016 · Abbotts Countrywide Great Yarmouth
★★★★★ 5/5
GoogleAs the owner of 3 rental properties I highly recommend Abbotts Countrywide Lettings of Bury St Edmunds. The level of service received from Holly, Ethan & the team is of the highest standard. Their experience, knowledge and attention to detail ensure a seemless and stressless process for both landlord and tenant alike. I cannot praise this team of professionals enough
Gary · 28 August 2016 · Abbotts Countrywide Bury St. Edmunds (39-41 King Street)
★★★★★ 4/5
GoogleGreat staff & service throughout the whole process, only downside was the extortionate fees charged as a tenant prior to moving!!
Neil · 31 July 2016 · Abbotts Countrywide Colchester
★★★★★ 5/5
GoogleTracy Jennings assisted me when I telephoned with a query raised by my tenant. Rather than going through Nottingham Office I thought it might be easier to contact my local agent. I had received a renewal request but my tenant had advised that she had not. Tracy answered my queries efficiently and in a timely fashion and by Close of Business that day the issues were completely resolved.
Louise · 31 July 2016 · Abbotts Countrywide Rayleigh
★★★★★ 5/5
GoogleI want to take a moment to share the amazing customer experience I have had when dealing with Rayleigh Abbotts, I dealt with Tracy and from start to now she has been outstanding.
Tracy supported me with everything from viewing the house to answering any questions I had (Which I had lots!) They are very good to deal with and set clear expectations at every step of the way, when completing my contract Tracy made sure that I understood every step and made it a very easy process.
If I ever have any questions the team at Rayleigh Abbotts are great, they are always happy to help, I have also had great support from Steven during my time renting from Abbotts.
I really recommend using Abbotts Countrywide - Rayleigh!!
Nick
Nick · 31 July 2016 · Abbotts Countrywide Rayleigh
★★★★★ 5/5
GoogleDealt with Sam Berry, outstanding service. Very efficient and extremely helpful. Made a stressful time very smooth sailing. Should we look to rent again or know anyone who are looking to rent, I will definitely recommend! Thank you for the amazing service Sam. Al & Sera
S · 31 July 2016 · Abbotts Countrywide Chelmsford
★★★★★ 1/5
GoogleVery poor service!!!! After viewing and paying down £350.00 to hold a house to rent, the service was extremely Poor!!! The refranceing part was even more shocking when they did not understand the way my income was tax, after I had explained it to them going back and fort from the agent to the referencing company. They gave a decision that wrongfully reflexed my income. I then had to get my accountant to call them and explain the way my income and taxation works even duo I did this twice before. The office then stopped answering my phone calls, and when I did get hold of them I using 141 to block my number they answer my call right after i called showing my number. I was then given a runaround story by the staff and was told that i'll be called back within five min's once they talked to someone in the office; or they have to talk to the landlord; This went on and I was never called back by anyone till I called them the next day, I even left it for two day when I was told I was getting a call back stright away, and never did. From the day I paid my money to the day I HAD IT with all the Extremely POOR Service 17days had pass!! which was full of stress and upset for me as having to move house with 4 children is a stress in it self but having to put up with the incompetent staff at Abbotts letting, I called up to cancle everything I did not care if the landlord say yes or no to me renting the house all I wanted was my money back!! even this I now have to wait for as the only member of staff that can do refunds within the whold of Abbotts is on holiday till next Monday! I'm doing a live radio interview on BBC Cambridgeshir today and i'm going to get this story into it because people are held at ransom by letting agents cause the need somewhere to live so we put up with all The POOR Service, The Rude staff, The Lack of Empty at what is very stressful times. You had my money and still DO!! you also had an obligation to me as much as you have for the landlord to provide me with a Open,Honest and respectfull service. Which did not happen in this case!!! POOR POOR POOR POOR SERVICE "abbots" Never Again< Mr S Cox.
Ukcox07 · 31 July 2016 · Abbotts Countrywide Ely
Agent replied
Thank you for your comments. With a view to improving our service we would be keen to discuss your concerns further. If we are genuinely at fault then please allow us the opportunity to rectify matters for you, please call the Area Manager on 01223 229628 who would be happy to speak to you.
★★★★★ 1/5
GoogleVery poor. The Manager of property for sale has an awful attitude. Talk about above himself and a cavalier manner. He does his job so unprofessionally and badly. It is difficult to understand how he retains the job.
Supplied details of one property with three different sets of measurements. Crazy and this is the Manager. When I phoned and complained he cut me off. Nice man. Avoid this company.
David · 31 July 2016 · Abbotts Countrywide Norwich (2 Riverside Centre)
Agent replied
Hi, thank you for your feedback and I am very sorry you feel the service you have received has not met the standard you would expect. I would welcome the opportunity to meet with you personally and listen to your feedback, this is valuable to us in improving our customer journey. Please do not hesitate to contact me at the branch on 01603 605638
★★★★★ 5/5
GoogleSpecial thanks, in particular to Aaron Stannard, Norwich branch for letting our bungalow so successfully. Really impressed with the high levels of service he has demonstrated and he is an asset to your team. We are really impressed how easy this whole process has been. Thanks so much for all your efforts and we look forward to working with you in the coming months. Ellen & Nick
Ellen · 31 July 2016 · Abbotts Countrywide Norwich (2 Riverside Centre)
★★★★★ 5/5
GoogleWe have just bought a property through this branch of Abbotts. What is generally a very stressful process was transformed by the amazing Kim who is their Sales Progressor. I have bought and sold several properties in the past but have never encountered a Sales Progressor before. What a truly great innovation...! Kim not only guided us through every part of the process updating us on a regular basis. But whenever the vendor's solicitor needed chasing or our mortgage broker required some information it had already been actioned by her almost before we were even aware it needed doing.
We were working to a very challenging deadline & I am convinced that this would never have been met were it not for Kim and all her hard work. Thank you!
Tom · 31 July 2016 · Abbotts Countrywide Norwich (2 Riverside Centre)
★★★★★ 5/5
GoogleBrady and the team have been my letting agent for the last year and a half. Brady is a top professional and has always been on hand if we have ever needed anything. Will be using him for as long as I can.
Megamanmark · 8 July 2016 · Abbotts Countrywide Colchester
★★★★★ 5/5
GoogleThank you to all the team in Epping Branch for their very professional, friendly and helpful approach to selling my Mother's Property in Cunningham Rise. We sold it on the first viewing!
Kim · 8 July 2016 · Abbotts Countrywide Epping
★★★★★ 2/5
GoogleI have no knowledge of the dealings of the rest of the company, either at this location or any other for that matter, so take this with a grain of salt.
Our experience was horrendous while working with a specific agent. The different branches of the same company don't work with each other, rather independently of one another. Communications with this agent were both far and few between and lacking in clear information. The agent was never available until she needed anything and answered questions (if at all) very cryptically. We had questions and concerns that we didn't feel were being acknowledged and later found were just being silently addressed, though not to the level/direction that we desired.
When we showed up finally for the signing, it could not have been apparent that the agent had other places to be and better things to be doing. We were clearly an inconvenience to her and she could not get out of the property soon enough!
You can bet that should we need to let or buy any thing else in the future, it will certainly NOT be with this agent, and likely not with this company either.
Calvin · 8 June 2016 · Abbotts Countrywide Downham Market
Agent replied
Dear Calvin, many thanks for your review, we appreciate the feedback and our customer’s satisfaction is very important to us. I’m sorry you feel you’ve had a such a bad experience with our lettings department. We will take on board your comments and look to be clearer when explaining the process to applicants. I understand from the file that your situation was not a standard one, and so therefore our normal procedures had to be amended in order to fit in with your needs. This is perhaps why you felt your questions were not answered clearly enough. Although we do talk to other branches, you are allocated one branch to look after you, but we do endeavour to help as best we can if a client from a partner branch calls and this is perhaps why other branches did not know the full story of your application. I am saddened to hear that you feel our agent had other places to be on the check in. This is not how we wish to come across and I’m sure the agent involved will work hard to be more welcoming in the future. I do wish you well in your new home. Please do not hesitate to call the branch if you have any more concerns.
★★★★★ 5/5
GoogleBrady Catterwell is the best lettings agent in Essex, possibly even in the UK.
Abbotts Countrywide Lettings in Colchester is Fantastic, definitely use them!
Samuel · 5 June 2016 · Abbotts Countrywide Colchester
★★★★★ 1/5
GoogleRating only, no written review.
Brian · 14 May 2016 · Abbotts Countrywide Great Yarmouth
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
