5/5
GoogleFriendly and professional service, nothing was too much trouble. Sam and Izzy in particular were excellent, going the extra mile and always getting back to us with updates.
Trusted Agent profile
Strutt and Parker reviews
★★★★★
63 reviews across 2 offices and 2 platforms
Strutt and Parker has 63 reviews across two offices (Banbury and Cambridge) and two platforms, rated 4.6 out of 5 overall.
62
Reviews on Google
All 2 offices
1
Reviews on View Agents
All 2 offices
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our offices
Strutt and Parker's two offices, most reviewed first. Each has its own page.
Latest reviews from every Strutt and Parker office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GoogleRating only, no written review.
5/5
GoogleRecently rented a property through this office. Sam Whitbourn was helpful and efficient throughout and a pleasure to deal with
5/5
GoogleI have been both a tenant and a landlord with Strutt and Parker Banbury over a period of 11 years and absolutely cannot rate the experience highly enough. Samantha and Alice have been so supportive, fair and at times absolute life savers! I wouldn’t hesitate to instruct them again to manage one of my properties, or indeed rent a managed property from them. If I could give them 10 stars I would!
3/5
GoogleRating only, no written review.
1/5
GoogleRUN FAST, RUN FAR.
4/5
GoogleRating only, no written review.
5/5
GoogleCould not fault professionalism or level of service.
5/5
GoogleCould not fault professionalism or level of service.
5/5
GoogleVery helpful and polite staff
4/5
GoogleFriendly efficient service. Always kept informed. Sound advice and efficient delivery.
5/5
GoogleCould not fault professionalism or level of service.
5/5
GoogleCould not fault professionalism or level of service.
1/5
GooglePrivate Tenants I implore you not to use Strutt and Parker Estate Agents in Banbury. We have been renting for over 10 years and not experienced anything like them. I wish we had read the reviews, as it clear this is just how they operate, Please look at Yell, Trust Pilot etc before renting with these people. We found a beautiful property to rent, and although Strutt and Parker were by far the most expensive agent in Banbury (With Sign Up Fees, and Referencing Fees etc. etc.), we felt the property was worth it. We had issues almost as soon as we moved in. The property was not well maintained and on numerous occasions the landlord entered the property without our permission. When we reported these issues to Strutt and Parker it was clear they did not want to upset the Landlord as they have a portfolio of rental properties that Strut and Parker ‘Manage’ for them, and I imagine they make quite a lot of money with the Landlord. We therefore had issues throughout our time in the property, it however gets worse…. When we came to leave the property, Strutt and Parker actively encouraged the Landlord to hold back as much of the deposit as possible. When we complained and raised a complaint with the TDS (Tenancy Deposit Scheme) Strut and Parker even went as far as filling out the Landlords Claim. Luckily we had some of our deposit returned as the TDS also felt the Landlord and Strutt and Parker were being unreasonable. I could not stress further, anyone looking at renting with these people DO NOT!! It will cost you financially in the short term and finically in the long run! All I can say is if you are currently renting with them, report everything and put it in writing, as they are not interested in looking out for the tenants, and will just try and hold back your deposit!! Now that the TDS dispute has ended we are taking the landlord to court for beach of tenancy, its been a nightmare but we are not prepared to leave it as it is!! Please do read other reviews as I am it is clear this is how they operate.
2/5
View AgentsCould do better
If regular communication between an estate agent and a client is the life blood of a successful relationship then Strutt & Parker (Cambridge) is in need of a transfusion. We recently sold (eventually) through S&P, and at one stage went weeks without any communication from our agent. Only around 50% of the viewings that we had were escorted; for the remainder we were left to our own devices. On one occasion we were presented with a ‘take it or leave’ it ultimatum; either leave work immediately and travel home to host a viewing, or miss out. Our naivety, but with so many of their competitors open, we did expect S&P to at least have a token presence in the office on Bank Holidays. Unfortunately not, thus missing out on the ‘browsers’ walking through Cambridge on family days out. And for a company that relies so much on Right Move as a medium, it was disappointing that our property was initially wrongly listed, and would not show up if a post code search was undertaken. That took a week to remedy, thus losing on out prospective viewings. Our agent really only got involved as the chain began to creak, and the prospect of losing the commission became a reality. On the positive side the agent did come armed with data regarding recent sales in the area at our first meeting, the photographer S&P used was very professional, and the brochure produced was very glossy. 2 out of 5. Could do better.
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Questions about Strutt and Parker
How many reviews does Strutt and Parker have?
Strutt and Parker has 63 reviews across its two offices, rated 4.6 out of 5 overall: 62 on Google, 1 on View Agents.
Which Strutt and Parker office has the most reviews?
Banbury has the most, with 62 reviews rated 4.7 out of 5, followed by Cambridge with 1.
