Strutt & Parker Mayfair reviews

★★★★★ 5/5

Google

I recently sold my flat in Knightsbridge through Strutt & Parker, and I simply cannot put into words just how outstanding the entire experience was all thanks to the exceptional Rupert. From the very first moment, he demonstrated an unparalleled level of professionalism, warmth, and dedication that far exceeded every expectation I had. Rupert was absolutely phenomenal a true star in every sense. He kept me consistently informed at every stage, communicating with such clarity, kindness, and genuine care that I always felt completely at ease. He handled everything with incredible efficiency and expertise, achieving a sale in an unbelievably short period of time. His market knowledge is nothing short of extraordinary, and his ability to navigate the process with total confidence and grace is a testament to his remarkable talent. But what truly sets Rupert apart is his character. He is not only brilliant at his job, but also an absolute delight to work with sincere, thoughtful, and endlessly positive. It is rare to meet someone who is both exceptionally skilled and so genuinely kind. He is, without question, a huge credit to Strutt & Parker and a shining example of the very best this industry has to offer. Strutt & Parker Knightsbridge should be immensely proud to have Rupert on their team. The entire office exudes excellence, and the service I received was truly world-class from start to finish. I would recommend Rupert and Strutt & Parker Knightsbridge without the slightest hesitation to anyone looking to sell their property they are simply the best of the best. If I could give more than 5 stars, I absolutely would!

Kris · 21 October 2025

★★★★★ 5/5

Trustpilot

Outstanding in all aspects of selling a house!

Sophia Fuller, Farren Mitchell and team in the Suffolk branch were absolutely fantastic! We had used several estate agents before who were not comparable to this standard of professionalism at all. Their professionalism, helpfulness, and responsiveness was outstanding and they were above and beyond with communication and keeping us in the loop. Highly highly recommend. For the cherry on the cake they sent the most beautiful gift so thoughtful and appreciated. Many thanks to the whole team with fondness Victoria Gregg and family.

Victoria · 14 February 2026

★★★★★ 5/5

Trustpilot

Thank you Lauren!

Lauren was fantastic the whole process of buying my first property! I would recommend Strutt & Parker above all the other real estate agents as the process was extremely smooth without any issues. Thank you Lauren for helping me get my first home and we hope in the future we can buy another.

Hugo · 26 August 2026

★★★★★ 5/5

Google

Helena was excellent throughout the rental search and contract process. She was helpful and quick to respond to any concerns or questions I had and she turned what can be a lengthy process into an efficient move.

Matthew · 16 February 2026

★★★★★ 5/5

Trustpilot

Edward Thomson of Strutt and Parker is…

Edward Thomson of Strutt and Parker is the real deal in a tank full of sharks in the London real estate market. His advice when I bought a short-lease apartment in Cadogan Place was invaluable. I have since gone on to refurbish the property and extended the lease to create some real value. I’d trust Ed, whether on the buy or sell side. He’s in it for the long-term, and repeat business is his goal. A relationship, not just a quick fling!

Gary · 3 November 2025

★★★★★ 5/5

Google

I have had the pleasure of working with Orla O’Sullivan at Strutt & Parker. Orla was superb to work with on a very significant transaction that involved a very tight timeframe to exchange contracts (in about a week!). Orla was instrumental in achieving a successful outcome for both the seller and buyer. Orla really helped keep the parties on track, through team work and really understood what the buyer needed in terms of timings and what was crucial in getting terms agreed. The buyer is delighted and I have no hesitation in recommending Orla, and the Strutt & Parker London team.

Edward · 8 October 2025

★★★★★ 5/5

Google

Helena was the perfect agent from start to finish. She was extremely professional at all times, really responsive to all my questions and made my search for my new home very smooth and swift. A real gem in the industry.

Daniel · 1 October 2025

★★★★★ 5/5

Trustpilot

5* experience with letting out our…

5* experience with letting out our property through Strutts. Meena Patel is simply outstanding. Professional, humble, and a true expert of the market. Sound judgement and advice, very organised. Could not recommend enough. 5*

Mike · 9 July 2026

★★★★★ 5/5

Google

Joss was absolutely amazing. He found us the most perfect apartment for our needs as swiftly as possible. Both parties (landlords and we as tenants) were happy and the processing was very quick and smooth. From start to finish Joss gave us a highly professional impression. He had a very positive attitude, was always smiling and made us feel valued. He knows how to work efficiently, communicate well, and be considerate to all parties involved and their needs. He seems to be the most perfect matchmaker for tenants and apartments :-) I can only recommend working with him to find your next home!

Defne · 29 November 2023

★★★★★ 5/5

Trustpilot

As solicitor we had a good experience

I am a solicitor and I worked with Edward Church on a high value purchase for a client of mine. Edward was efficient, courteous and proactive, and collaborative in his approach to the agency side of things, which helped lead to a successful outcome meeting the client's timing requirements. I would have no hesitation recommending Edward and his team as selling agents.

Robert · 9 October 2025

★★★★★ 5/5

Trustpilot

We had an excellent experience with…

We had an excellent experience with Strutt and Parker, Perth office. They were consistently kind, considerate always responsive. All the staff at the Perth office, especially Hamish and Amy were genuinely invested in the sale of our house and we were extremely impressed with the service. This is the second time we have used Strutt and Parker with the sale of our houses and we do not hesitate to recommend them.

Laic · 3 July 2025

★★★★★ 5/5

Trustpilot

We bought a house from Strutt and…

We bought a house from Strutt and Parker and from the start they were FAB! Amy was quick to respond to emails and phone calls and made the process easy. To top it all, she was always really positive, reassuring and cheerful. If I was selling my house again in the future, I would definitely look at using Strutt and Parker as my estate agent.

Karen · 2 September 2025

★★★★★ 5/5

Trustpilot

Going the extra mile for their customers

I cannot recommend Andrew Sartain at the Newbury office highly enough. Communication, understanding and support were excellent. And when completion was due so near to Christmas, he kept me calm and did everything possible to resolve the issues in the chain.

Consumer · 24 March 2026

★★★★★ 5/5

Trustpilot

Annabel is fantastic!! NHILL BRANCH

From the very beginning, Annabel has been outstanding. Her communication has been consistently clear, responsive, and proactive - she was always willing to come and view the flat whenever I needed reassurance, which made a huge difference throughout the process.

Kellie · 18 March 2026

★★★★★ 4/5

Trustpilot

Andrew did a great job

Andrew did a great job , he communicated really well and eased our concerns and kept us up to date, communicating effectively with potential buyers. We felt able to talk to him at any time . I think he gave us good advice and I have no doubt that his communication with potential buyers encouraged them and secured a good outcome

Robert · 17 September 2026

★★★★★ 5/5

Trustpilot

Sarah went above and beyond to help…

Sarah went above and beyond to help with our purchase, a true gem within the company. Would definitely recommend.

Alison · 13 July 2026

★★★★★ 5/5

Trustpilot

Strutt and Parker Kensington (under the leadership of James Gow)

Strutt and Parker under the leadership of James Gow gave us a fantastic personal service. The process of placing our house on the market and the stress involved was very much mitigated by the utterly professional service we received. Nothing appeared to be too much trouble and the updates from James, Rosie, Andy and the team via a whatsapp group were enormously reassuring.

Ben · 20 June 2025

★★★★★ 1/5

Trustpilot

Cambridge rentals fiasco

This relates to the rentals service in Cambridge. We rented a house from Strutt & Parker for more than three years. They were never quick to deal with repairs and other issues, however we had a direct relationship with the owner which made life easier. When we moved out at the end of June 2024, we got the full benefit of Strutt & Parker's contempt for tenants, stunning slowness and incompetence. It took them nearly four months -- until 28 October 2024 -- to return the deposit. There was a litany of lame excuses about the time needed for estimates for some minor repairs. The reality was that it just wasn't a priority, they didn't care and they couldn't even work out which photographs attached to the contract corresponded to which actual rooms. If you rent property in Cambridge, beware this lot. Or at least be ready to suffer.

Joe · 29 October 2024

★★★★★ 5/5

Trustpilot

Alex was fantastic throughout the sale…

Alex was fantastic throughout the sale process. From initial meetings right through to completion he was attentive, insightful and passionate. Based on my experience I would highly recommend working with Alex and Strutt and Parker to anyone thinking of buying or selling in Cornwall.

Jack · 15 December 2025

★★★★★ 5/5

Trustpilot

Best estate agent we have dealt with

We have just exchanged contracts on a house marketed by Strutt & Parker, and Aaron Turner has been a delight to work with.

Sally · 29 May 2026

★★★★★ 5/5

Google

Joss Hatcher-Davis was an absolute god send. He couldn’t have been more efficient or understanding. He negotiated a wonderful tenancy agreement for us, and was very patient and supportive during the referencing process. Having dealt with numerous letting agency’s and multiple agents, it’s safe to say that Joss is simply the best. An Incredibly trustworthy and warm professional, who goes above and beyond to get the job done. Highly recommend Joss and Strutt and Parker.PositiveResponsiveness, Quality, Professionalism, Value

Mia · 25 October 2022

★★★★★ 5/5

Trustpilot

Excellent Service

We have just bought a house with Strutt & Parker and have found them friendly, fair and transparent throughout the whole process. Victoria has been quick to reply and chase things up, as well as very reasonable and understanding throughout, taking both sides’ considerations into account. Thank you so much for ensuring that the process went so smoothly Victoria.

Will · 5 July 2025

★★★★★ 5/5

Google

Rachel Wardle was excellent in all aspects of our recent apartment purchase.

David · 16 November 2025

★★★★★ 5/5

Trustpilot

Newbury Office

Newbury Office - The team at the Newbury office connected with us from the outset. Andrew in particular, could not be faulted as our contact from start to finish. His communication was excellent, as was his honesty and transparency at every stage. We have subsequently recommended S&P to others and are very glad we found them to facilitate our move. Thanks to Andrew and the team for making what everyone knows is a stressful process, as stress-free as possible. We really appreciated everything about your approach. Thank you!

Customer · 9 August 2024