Trusted Agent profile · Kensington and Chelsea
★★★★★
516 reviews across 2 platforms
66 Sloane Street, London, SW1X 9SH, Kensington and Chelsea, SW1X 9SH
Strutt & Parker's office in Kensington and Chelsea, at 66 Sloane Street, is rated 4.5 out of 5 across 516 reviews on two platforms, including 76 Google reviews rated 5.0.
Every review we hold for the Kensington and Chelsea office, from every platform, shown as written. First names only.
5/5
TrustpilotWe felt we were kept informed
We felt we were kept informed, with a straight bat. Edward Church rang us spontaneously on several occasions when we were confused as to the vendors intent, and kept the deal rolling along. Generous with advice and professional.
5/5
TrustpilotStrutt & Parker Review
We engaged Strutt & Parker to sell our country house property in May 2023. This turned out to be a very difficult period for property sales. We felt S & P gave us every support during this time, with regular communication, realistic appraisals and an enduring interest. We didn't feel that we went 'stale' and throughout the process S & P continued to promote our property and seek a buyer culminating in a successful sale. We are so very grateful for all that the team did to achieve this. We would definately recommend them.
5/5
GoogleOrla O’Sullivan provided us with an excellent service. She was really helpful, great at supporting our tricky availability and good at keeping in touch. This was certainly not our experience from other estate agents in the area.
Thank you, Janet, for your wonderful feedback! We're thrilled to hear that Orla provided you with excellent service and was so supportive with your tricky availability. Your experience highlights our commitment to being customer-centric and trustworthy, and we look forward to assisting you again in the future! Kind regards, Strutt & Parker
5/5
TrustpilotNo nonsense approach
We engaged with Strutt and Parker Perth, because I liked Hamish’s no nonsense approach and his approachable style. Nothing has been too much trouble for Hamish or Amy. And they have made a difficult sale in a challenging market as stress free as they could. Whether it be show clients round, pick up keys, or give advice. The handholding when I was an overly anxious seller waiting for missives to conclude was second to none. Amy in particular shone at making sure I was 100 percent in the loop and clear about next steps. I am very happy that I made the right choice when I picked Strutt and Parker to be our agents.
5/5
GoogleFai Nesari has been absolutely brilliant. She was dealing with every aspect of our very special rent request quickly, professionally and really has gone an extra mile to make us happy. In less than a week we had rent agreed, invoice and tenancy agreements issued and we felt that all is under control with Fai looking after us. Very friendly and very efficient professional.
Hi Aleksandra, great to hear that you had such a positive experience. We will make sure to pass on your feedback to Fai. We wish you all the best with your new home. Kind regards, Strutt & Parker
5/5
GoogleHad a great experience working with Helena. She was very thoughtful when it came to finding the perfect apartment and we felt supported and cared for throughout the process.
Thank you, Csilla, for your wonderful review! We're thrilled to hear that you had a great experience working with Helena and felt supported throughout the process. Your feedback inspires us to continue providing reliable and customer-centric service, and we look forward to assisting you again in the future! Kind regards, Strutt & Parker
5/5
TrustpilotThank you to Amy McMenemy
On behalf of my Husband & I, we wanted to extend our gratitude to Amy McMenemy in the proactive experience she provided for us throughout our journey to sell our property. We emigrated and left the sale of our home in the hands of Amy. In a somewhat tumultuous market, to say we were apprehensive about finding a buyer in a timely manner would be an understatement. It was through Amy’s tenacity and dedication from chasing every lead, to revisiting previously interested parties that she secured us a good buyer. We found her communication style extremely easy to work with, especially given we are now on the other side of the world. We have used Strutts for the last two sales of our properties & Amy exemplifies the great reputation they’ve built up over many years. Thank you Amy. We would personally ask for you next time should we return to the UK property market in future.Mr & Mrs Wilson.
5/5
GoogleWe just rented a beautiful house through Strutt and Parker and had a seamless experience. Moving is always so stressful but Strutt and Parker were so flexible with schedules and requests that it made the whole process a lot more pleasant. Joss Hatcher-Davis is a fantastic agent. He made himself readily available which exemplified both his professionalism and his understanding of the stressful process at hand.
5/5
GoogleThank you to Mark for helping us to find a property to rent. Mark has been wonderful, going above and beyond to provide exceptional advice and service, which is very much appreciated. Thanks also to the wider team, including Tiahna, who are fantastic to work with. Highly recommend.
5/5
GoogleHelena Dawes played a key role in marketing my rental property following the previous tenant unexpectedly giving notice. Within 48 hours of the property being listed a new tenant was found at an increased rent and Helena handled all subsequent aspects of the negotiations ably and efficiently. She responded promptly to emails and took time to discuss matters at length on the phone. An excellent service from start to finish.
Hi Angus, thanks very much for your review. We're glad Helena was able to support you throughout the process. Best wishes, Strutt & Parker
5/5
TrustpilotExcellent communication
I have just let my property through Strutt and Parker Kensington office. I have had a very good experience. Ajay was excellent and keeping me informed throughout the whole process.
5/5
TrustpilotS&P- A highly professional, efficient agency.
I am so glad I chose S&P to sell my large Georgian home. I have a long history of buying and selling houses so I almost expected the pitfalls and inefficiency that have become predictable from other agents. However, S&P's Consultant Gina Simpson made it a very short and pain-free process. I am sure behind the scenes she worked very hard, but for me her no fuss, no headache, and professional approach made it all go orderly and smoothly to its conclusion. Her negotiation skills on our behalf meant we ( she ) achieved almost the asking price in a home that is so unique it could easily have stuck around on the market if left to other agents' middle-of-the-road efforts.Gina is empathetic, full of great ideas and initiative for overcoming hurdles and is also very personable and pleasant to work with. I would not hesitate to recommend S&P to anyone at any level, but in particular for high-end properties.
5/5
GoogleHad a fantastic experience with Helena at Strutt & Parker Knightsbridge. She was friendly, professional and really helpful throughout my flat search. Everything felt straightforward and well organised. I’ll definitely come back to Strutt for my next move!
Thank you, Annabel, for your wonderful review! We're thrilled to hear that you had a fantastic experience with Helena and found our service to be friendly, professional and reliable. We look forward to supporting you again in your next move! Kind regards, Strutt & Parker
5/5
TrustpilotTrying to sell in the recent economic…
Trying to sell in the recent economic climate was not easy. We were very happy with the service provided by Amy and Hamish who were always responsive and helpful, meeting as necessary to discuss next steps and how best to respond to a changing sales market. They realised how much the house meant to us over many years and made good links with our lawyer pending the sale.
5/5
GoogleSuperb. Professional, fast and reliable. Helena was great and a real help throughout.
Hi, great to hear that you had such a positive experience. We will make sure to pass your feedback on to Helena. Kind regards, Strutt & Parker
5/5
TrustpilotThankful to the good services!!!
1. Quick responses to our enquiries.2. Prompt arrangements to let us view the interested rental apartment.3. The agent Kathy Billing is professional, very helpful, considerate & efficient in her services to give us clear info and guidance in the process of finishing the tenant agreement. Meanwhile, she has been making good & relevant communications between us & the landlord so as to settle our enquiries and concerns about the rental apartment.4. The company provides a team of polite, helpful & effective workmen & technicians to follow up our requests on the cleaning & repairing jobs of the rental apartment before and after our moving in. 5. On the whole, we appreciate so much the professional & good services of the agent & the company provided.
5/5
GoogleRachael from Strutt and Parker helped me buy a property in Belgravia she was extremely professional and a pleasure to work with Mr Gill
Thank you, Hapi, for your wonderful review! We're thrilled to hear that Rachael provided you with such professional support during your property purchase in Belgravia. Your trust in our service means a lot to us, and we look forward to assisting you again in the future! Kind regards, Strutt & Parker
5/5
GoogleJoss is an absolute star. Easily the best estate agent I have ever dealt with- brilliant at his job and a top bloke. Highly recommend both Joss and Strutt & Parker.
Hi Waleed, great to hear that you had such a positive experience. We will make sure to pass your feedback on to Joss. Kind regards, Strutt & Parker
5/5
TrustpilotKatie ( Lettings Team | Strutt & Parker, Gerrards Cross)
Context: Property let by Strutt & Parker, directly managed by landlord.After encountering several issues with the boiler and my landlord being out of the country, we opted to revert to Strutt & Parker for support and assistance.Katie from the Lettings Team, did not only go above and beyond her own remit to accommodate all issues in a highly timely manner, Katie also brought a lot of reassurance and a phenomenal delivery of empathy and kindness, when my emotions took the best of me.I commend and applaud Katie for her professionalism, efficiency and emotional intelligence.Endlessly, the performance of a team is only a true reflection of its leadership.Thank you Katie and Gerrards Cross Lettings Team.
5/5
GoogleJoss is an absolute star. Easily the best estate agent I have ever dealt with- brilliant at his job and a top bloke. Highly recommend both Joss and Strutt & Parker.
Hi Waleed, great to hear that you had such a positive experience. We will make sure to pass your feedback on to Joss. Kind regards, Strutt & Parker
1/5
TrustpilotSadly our experience hasn't been great…
Sadly our experience hasn't been great with Strutt & Parker.Here is some honest feedback about our experience!1. Promises and deadlines for marketing our property were undelivered2. The photo shoot was that bad we had to appoint our own photographer.3. Once a viewing was booked we'd spend hours preparing our property to look its best and after the viewing we'd receive zero feedback.This was on the selling side only.Ref the purchasingWe were in a chain whereas both properties were marketed by Strutt and Parker. The vendors of where we were purchasing decided they couldn't find anywhere suitable after we'd spent £2500 on legal fees. If this was not bad enough we were even more mortified when Strutt & Parker willingly re-marketed the property just a few months later for £50k more without even consulting us first.This will be costly to Strutt & Parker going forwards as we are property developers in the area, and they could have generated a lot more business from us, however we have gone with another agent who will be selling 5 properties for us in the first instance.
5/5
TrustpilotSophia and Sharnie from Strutt & Parker Suffolk
Sophia and Sharnie from Strutt & Parker in Suffolk were exceptional in working with us to find our country house and then get the purchase over the line. Their local knowledge and understanding of the properties we saw was the best I’ve experienced from any agents around the world. With an overseas vendor and in the middle of a covid lockdown they proved excellent brokers and the sale wouldn’t have happened without their input. I hope we are in our house for a long time but if I was ever to sell or looking for something new then they would be my first call, highly recommended!
5/5
TrustpilotThe very best Estate Agents
I'd like to highly recommend Steven Spencer and team from the Strutt & Parker Gerrards Cross office. We had been looking to move home for the past 18 months and struggled to find the perfect property which met our family’s needs. Steven was very patient with us and showed us many different properties. At no time did he try to force a sale, instead he showed us properties which all could genuinely work. The end result was that we moved in to the perfect home and are extremely grateful to the Steven and all the Strutt & Parker. The experience was amazing!Best regardsMr & Mrs Gill
5/5
TrustpilotGina Simpson at Strutt & Parker offers an outstanding service
My parents made the decision to sell our family home of 40 years and after being recommended we instructed Gina Simpson from Strutt & Parker to orchestrate the sale. Gina has been outstanding from start to finish. It is very hard to find an estate agent that actually fulfils their duties but Gina exceeded all of our expectations and has been so professional whilst applying personal touches to her service.My parents are thrilled and we cannot thank Gina enough and will definitely recommend Her services to friends and family.
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