Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 3/5
GoogleMe and my wife rented through Mann Dartford. A few staff there, Timothy Knight, and Lauren Finley were really professional and nice, however, later on in our tenancy we dealt with a lady called Piara Ullah. Piara had no customer service skills, she came across rude and treated us like we were not important as we were only the tenants. It's a shame as I would have left 5 stars as the rest of the great were great.
Brandon · 28 July 2019 · Mann Dartford
Agent replied
Hi Bradon
Thank you for the review. I am sorry to hear about the issues you have had. If you would like to discuss this further please contact us on customercare@countrywide.co.uk
Kind regards, Jake
★★★★★ 5/5
GoogleI would like to thank Marcia and all the staff at the Dartford branch. If it was not for their professional and efficient service dealing with our solicitors my purchase would not have never completed. They went above and beyond even managing to arrange me renting the property for 4 months until the mortgage completed.
A far better service than offered by Purple Bricks who dealt with my property sale.
Rob · 28 July 2019 · Mann Dartford
Agent replied
Thank you Rod for your brilliant 5* review of Mann in Dartford. It was fantastic to read that Marcia and all the team were professional and supportive throughout the sales purchase. Thank you once again, for your kind words and brilliant review! Scott.
★★★★★ 5/5
GoogleExcellent pro-active service by Timothy Knight. Always keeping me informed and managing expectations. Would highly recommend Tim and the team for all property related services.
Sabah · 28 July 2019 · Mann Dartford
Agent replied
Hello Sabah,
Thank you for this fantastic 5* review for Timothy and the team at Mann in Dartford! It is great to read that you were well informed throughout the process and your expectations were well managed. Thank you for the recommendation. Best wishes, Maryjane.
★★★★★ 5/5
GoogleKevin Marcia and team could not have been more helpful or professional from the inital interview through the escorted viewings, whilst we were absent, to the final sale. They kept us advised through all the stages and we were confident in their ablity to do the best for us. Which they did.
John · 28 July 2019 · Mann Dartford
Agent replied
Thank you for the excellent 5 star review. The Mann team in Dartford are passionate about estate agency and work hard to ensure that each and every customer is supported throughout the entire sales process. It's great to see that you were able to benefit from their excellent service.
Kind Regards,
Sarah
★★★★★ 4/5
GoogleThank you Chantelle for getting the sale through the long and arduous task that it was. Your persistence and help was much appreciated.
Many thanks to Tim Knight in lettings. Great job!!!
Would definitely recommend
Amma · 28 July 2019 · Mann Dartford
Agent replied
Thank you Amma for taking the time to leave this wonderful 4 star review for the teams both at lettings and sales from Mann in Dartford. I am pleased to read that everyone at the branch provided you with all the help you required. Also, thank you for the recommendation! Best wishes, Maryjane.
★★★★★ 5/5
GoogleExceptional service from Tim during my 2 years tenancy at Dartford. It was a pleasure to deal with Tim who is very kind, highly professional and efficient. Whenever an issue with flat Tim and Piara are quite prompt and helpful to resolve the issue within few days. Any reference letter or any sort of help it’s done within matter of hours. Very prompt to respond phone calls and emails. Thank you very much Tim!
Satheesh · 28 July 2019 · Mann Dartford
Agent replied
Hi Satheesh
Thank you for taking the time to leave this review. It is great that any issue you have is resolved so quickly and that everything has gone smoothly. I will make sure that Tim and Piara get your comments fed back because it sounds like they have earned those 5 stars!
Kind regards, Chris
★★★★★ 5/5
GoogleThe lettings department in all areas have been outstanding. Efficient, polite and helpful. Notably Piara who has handled matters in a professional manner and gone the extra mile - she is a great asset to the company. Thank you so much.
Frances · 28 July 2019 · Mann Dartford
Agent replied
Hi Frances
Thank you for taking the time to leave this review. I am delighted to hear that Piara has provided you with such an excellent level of customer service. I will make sure your comments are fed back to her because she has definitely earned those 5 stars!
Kind regards, Chris
★★★★★ 5/5
GoogleMann were completely professional throughout the whole process of my recent property purchase. They answered every phone call, email and query quickly. I would like to thank James Foster who dealt with my mortgage application and insurances. He advised me throughout, got me a mortgage and insurance policies that suited me personally. Also gave me feedback and advice when it wasn't even asked for. Rachel McKelvie chased down the solicitors for answers if they were "dragging their feet", answering any query I had by liaising with the seller or solicitors. Even after completion, she was willing to assist with any issues that arose. She truly went above and beyond her role as a Sales Associate. When I move again, I do hope Mann, Dartford will be dealing with it. What should've been a stressful experience was made easy and relaxing by the staff. Thank you for everything!
Ben · 28 July 2019 · Mann Dartford
Agent replied
Thank you Ben for such a positive 5* review of our whole team at Mann, Dartford. It is wonderful to read that you have had such a fantastic experience with our dedicated team and that they made the process as stress free as possible..
Kind regards and best wishes, Scott.
★★★★★ 5/5
GoogleTeam Mann @ Dartford is a team of true professionals who recently helped us in selling our property. All the way from organising viewings till completion they were constantly in touch with us and we’re giving us timely updates as and when needed. I am happy to recommend them to anyone and I am sure they’ll have similar experience with the team..!!
Ravi · 28 July 2019 · Mann Dartford
Agent replied
Thank you Ravi for your great 5* review and fantastic recommendation! It is wonderful to read that you had such a great experience while selling through Mann, Dartford, and I will make sure your kind words are forwarded to the whole team.
Best Wishes, Scott
★★★★★ 5/5
GoogleWe are first time buyers and so perhaps need a bit more hand holding then most, but Rachel and her team were more than helpful and patient with our constant questions. They were also excellent at communications emailing and calling with updates or requests to help push the process along. I can't thank them enough and would happily recommend their services. Thanks again to the team!
Catherine · 28 July 2019 · Mann Dartford
Agent replied
Thanks for the wonderful 5 star review! It's great to see that you were able to take advantage of the straightforward and dedicated approach to estate agency shown time and again by our Mann team in Dartford. Best wishes in settling in to your new home.
Kind Regards,
Sarah
★★★★★ 5/5
GoogleEmma was so helpful and Tim was very friendly and also helpful. I was letting an apartment and I believe if I was selling a house they would have treated me the same. Very efficient and on time with communication really hard to find agents like this. Finding the right place has taken months with several letting agents. Finally found my place with the help of Mann and couldn't of been more straight forward, very happy!!
Leah · 28 July 2019 · Mann Dartford
Agent replied
Hi Leah
Thank you very much for this review and the 5* rating! I am delighted to hear that the team provided such good service when letting your apartment!
Kind regards, Jake
★★★★★ 5/5
GoogleRachel and the team at Mann Dartford were professional and helpful throughout my first time purchase. Arranging a quick viewing, keeping me updated frequently throughout the purchase and liaising with my Solicitors were all part of the package which made my purchase straight forward. On the day I moved in, I had some queries which were answered promptly and accurately, continuing to be helpful and provide support even after the sale. As a purchaser, I have no reservations in recommending the team at Mann Dartford.
Ricky · 28 July 2019 · Mann Dartford
Agent replied
Thank you Ricky for your amazing 5* review of our Mann, Dartford, team. It is great to read that you found the team professional, helpful and kept you updated throughout the purchase of your first property.
Thank you for your wonderful recommendation, kind regards, Scott
★★★★★ 5/5
GoogleHad a great experience from the sales team when I purchased my dream home. Marcia and Kevin were extremely helpful given that I was a first time buyer. Also a huge thank you to James Foster who found me an incredible mortgage deal. Thank you kindly Mann!
Tim · 28 July 2019 · Mann Dartford
Agent replied
Hi tim,
congratulations on your purchase of your dream home! I'm delighted that the team at Mann provided such a great experience for you. I hope you're settling into your new home. Kind Regards, Tracey.
★★★★★ 5/5
GoogleTim and his team have been managing our property for 3 years. And have done so with professionalism, excellent communication, and always in good humour. We're grateful for all their hard work.
Doug · 28 July 2019 · Mann Dartford
Agent replied
Hi Doug
Thank you very much for this review and the 5* rating! I am delighted to hear that Tim and the team have provided such good service when managing your property for the past 3 years!
Kind regards, Jake
★★★★★ 5/5
GoogleMann and Countrywide dealt with both buying our new house and renting my apartment, Rick was excellent in making our house move really smooth and without stress, Tim rented my flat so quickly and James sorted out our new mortgage, what a great team of people they have at Dartford, also Kevin and Marcia were really helpful ! Would not hesitate in using them again in the future ! Thanks so much !
Dean · 28 July 2019 · Mann Dartford
Agent replied
Thank you Dean for your 5* review regarding Mann and Countrywide. We are so pleased you found our Sales, Lettings and Mortgage team so helpful and i am pleased to see you would not hesitate in using us again!
Kind regards,
Lucy
★★★★★ 1/5
GoogleAppalling communication, constantly chasing and no reply, should be the most straightforward of transactions. Simple sale of a property with no chain.
Ryan · 28 July 2019 · Mann Dartford
Agent replied
Unfortunately we are unable to find any property address or applicant file associated to a Mr Ryan O’Sullivan. Please contact the branch directly to resolve this matter as we feel that you have the incorrect branch/estate agency. Alternately contact us via review@countrywide.co.uk.
Kind regards, Scott
★★★★★ 5/5
GoogleMany thanks to Emma and Tim, me and my boyfriend had an amazing experience and we were really happy about the services. We rented an amazing flat thanking to the brilliant services.
Ana · 28 July 2019 · Mann Dartford
Agent replied
Thank you Ana for taking the time to leave us this excellent review, it's great to see that the Mann team were once again able to provide their proven, 5* service!
Best wishes, Lucy
★★★★★ 5/5
GoogleHighly recommended, Tim and Emma are friendly, professional and knowledgeable and easy to do business with.
Mahya · 28 July 2019 · Mann Dartford
Agent replied
Thank you for your glowing 5* review of your recent experience with our local team. I will of course make sure your feedback is passed onward to them. Best wishes, Scott
★★★★★ 5/5
GoogleExcellent professional and straight forward handling of my tenancy arrangements. Really understood my personal circumstances and helped facilitate a smooth and pain-free move. Would recommend.
Hadfield · 28 July 2019 · Mann Dartford
Agent replied
Thank you for your glowing 5* review of our Mann team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.
★★★★★ 5/5
GoogleA massive thank you to EMMA and Tim at Mann's. I had to move out at short notice due to personal reasons and they were beyond brilliant during and after my time using them for 2 years. Excellent professional and swift service.
Marcella · 28 July 2019 · Mann Dartford
Agent replied
Marcella, your thank you, review and 5* rating are very much appreciated. I will pass your comments to Emma & Tim. Best regards, Mark
★★★★★ 5/5
GoogleThank you for your help and support. Emma and Tim went out of their way to get the deal sorted and I am thankful for their gratitude. It was nice meeting you both and appreciate all you did for the move. I would recommend everyone Mann Letting Agents, especially Tim and Emma.
Ali · 28 July 2019 · Mann Dartford
Agent replied
Thanks Ali for the wonderful 5* review and recommendation! It's great to see that the Mann team once again provided a professional and friendly service in particular Tim and Emma. Best wishes, Lucy.
★★★★★ 5/5
GoogleGreat estate agents and even better people very helpful trough out all the renting process Samantha and Emma great job carry on all the best ;)
Jasiu · 28 July 2019 · Mann Dartford
Agent replied
Thank you for your glowing 5* review of your recent experience with our local team. I will of course make sure your feedback is passed onward to them. Best wishes, Scott
★★★★★ 5/5
GoogleExcellent, high standard and very professional in dealing with us. Emma was a star, part of our decision to let this property is how she manage to explain to us clearly and pleasantly about the property. She was very helpful in the process and a true professional. Good luck and more power to you Emma. Thank you for the help, we are now enjoying and really feel home.
Julie · 28 July 2019 · Mann Dartford
Agent replied
Hi Julie, your kind comments, especially in regards to Emma, are very much appreciated, I will make sure your compliment is passed on. Kind regards, Mark
★★★★★ 5/5
GoogleThis has been our first venture in letting a property and Tim and Emma have been brilliant at guiding us through. Mann's found us an excellent tenant within the first few weeks and we feel very confident with their continued support.
Denise · 28 July 2019 · Mann Dartford
Agent replied
Thank Denise for your kind words and 5* rating. Good luck in your venture; best wishes, Mark
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