Abbotts Countrywide estate agents in Norwich, Ipswich, Chelmsford and 25 more

★★★★★ 1/5

Google

Genuinely gutted and disappointed I was one of the first people to call when a property went on the market. Abbotts could not even get me into view the property. I said I was free any weekday before 3pm or any weekend after 3.30pm. Abbotts offered me to view on a Saturday when I was at work of all he times. (I understand this cannot be helped however gutted and disappointed with Abbotts throughout.) My details were taken down incorrectly also. No communication. No effort to even try and get me in to view the property. They also said they will try and get me in next Saturday if it doesnt sell beforehand, I have seen online it has now sold but once again they have not told me that so as far as I am aware they are still trying to get me in next Sat. I will not recommend them with the poor service I was shown throughout this whole process and guess what the property is sold! I did not get to view the property at all. I was also told I would need to speak to their broker even though I was happy with my independent broker and already have an agreement in principle with someone I want to use. Update 29.10.21 tried to reply to a facebook message I sent in regards to the comment they added below on here and I cant. They have blocked me. Absolutely awful services from abbotts.NegativeResponsiveness, Professionalism

Lisa · 25 August 2022 · Abbotts Countrywide Basildon

★★★★★ 5/5

Google

Where to start. I contacted Abbotts after being let down by another estate agent. From the moment Jorden arrived to the value the property he demonstrated professionalism and knowledge of his industry. We didn't immediately contract because we had an offer suddenly come through. Unfortunately our sale fell through. Straight away I called Abbotts and they managed to set up several viewings on the property before any photos had even been taken. These viewings led to several offers. Unfortunately these buyers also were able to proceed so we got back on the merry-go-round. More viewings in just days of going back on the market which again led to several offers and now here we are about to complete. Jorden and the whole team at Abbotts are professional and know their job. The viewings were conducted by the agents and they showed care for my home. They are responsive by phone and email and work hard with progression pushing for news and updates. I honestly can't recommend Jorden and the team enough, they have an excellent ethos and care for their clients. They work hard and effectively and have earned every penny I'm going to be paying. If I could give more than 5 stars I wouldPositiveResponsiveness, Quality, Professionalism, Value

Laura · 25 August 2022 · Abbotts Countrywide Basildon

★★★★★ 5/5

Google

We have a worked closely with the team in Basildon since 2004, when we first started buying properties and letting them out. We have always found the teams there (Sales and Lettings) to be very professional, helpful, friendly and efficient. A special mention and thank you to the current team - Jorden, Dean and Amy (sorry if I missed someone) on the sales side, who recently helped to push through our last investment sale, and of course to Chris Mitchell on the lettings side for the years of help and assistance he has given to us.Thanks again Pete & Sally.PositiveResponsiveness, Quality, Professionalism, Value

Peter · 25 August 2022 · Abbotts Countrywide Basildon

★★★★★ 5/5

Google

Dean Starkey has been very supportive during the sale of my late mothers property. He has always kept me up to date with regular calls. . He always deals with any queries effectively . He is very well mannered & polite and made the whole process easier than I had anticipated.PositiveResponsiveness, Quality, Professionalism, Value

Dawn · 25 August 2022 · Abbotts Countrywide Basildon

★★★★★ 5/5

Google

Such a great team, thank you so much for your help and support in the house purchase process. I would recommend the team as they really did go the extra mile. Thank you 😊PositiveResponsiveness, Quality, Professionalism

Amanda · 25 August 2022 · Abbotts Countrywide Rochford

★★★★★ 5/5

Google

We purchased our house through Abbotts and Dianne who was my contact throughout was always responsive and prompt to any questions that I raised. Even after we had exchanged contracts Dianne was happy to meet us at the property so that we could take some final measurements prior to completion. If I was to move again I would certainly use Abbotts.PositiveResponsiveness, Quality, Professionalism

Stuart · 24 August 2022 · Abbotts Countrywide Attleborough

★★★★★ 5/5

Google

Stephen and Diane at Abbotts in Attleborough helped us through a very stressful time selling our late Mothers bungalow. They kept us informed at every step and explained things clearly, Stephen always ready to listen when our Solicitors annoyed me, and I came off the phone laughing. I would definitely recommend and use Abbotts again, they were brilliant.PositiveResponsiveness, Professionalism

Helen · 24 August 2022 · Abbotts Countrywide Attleborough

★★★★★ 5/5

Google

We have recently reached exchange on the sale of our property and I must say, I am so glad we chose to use Abbotts. From the very start, there was never any hard sell (unlike some other estate agents that came round to give us valuations!) and everything was carefully explained to us. We had a few hiccups along the way with a buyer pulling out etc but Diane was always at the other end of the phone or email whenever we needed her and more than happy to chase people up for us, provide clarification on things etc. Overall we have been really happy with the service provided and would not hesitate to use them again. Thank you all so much for your help!PositiveResponsiveness, Quality, Professionalism

Amy · 24 August 2022 · Abbotts Countrywide Attleborough

★★★★★ 5/5

Google

We both sold and bought through Abbotts Attleborough branch, they were fantastic for both processes. The whole team (especially Diane and Steve) were very helpful and quick to respond to any questions we had. Steve especially when above and beyond to help us with the purchase of our new forever home. We can’t thank him enough for all his help. We would definitely recommend.PositiveResponsiveness, Quality, Professionalism, Value

Alaina · 24 August 2022 · Abbotts Countrywide Attleborough

★★★★★ 5/5

Google

I couldn’t be happier with the service provided by Abbott’s. From the start of my sale to completion I was kept informed every step of the way. My sale was not straightforward but all members of staff were encouraging and assured me “ we will get there”, and we did. Excellent throughout, and I have no hesitation in recommending Abbott’s. Thanks to every member of the team.

Jacqui · 15 August 2022 · Abbotts Countrywide Southend-on-Sea

★★★★★ 1/5

Google

Abysmal service from start to failure from the sales department. Need to award 1star to post!

Mark · 30 July 2022 · Abbotts Countrywide Colchester

★★★★★ 5/5

Google

Cant fault Abbots Countrywide for the help buying our new house, everything was done to our complete satisfaction. I would like to mention Matthew Rodgers who was extremely helpful and supplied a top class service from start to finish. Dave Barnard

David · 30 July 2022 · Abbotts Countrywide Colchester

★★★★★ 2/5

Google

Huge thank you to both Peter and Samantha for being absolute angels during the most stressful move ever! They were beyond understanding and accommodating when things went wrong multiple times and didn't end up getting to view the place before moving in, but I really felt like their work ensured that I wasn't getting any less in terms of service. Thank you especially to Samantha who was so kind and waited for me to get my cat up to Colchester by train after my movers let me down twice. She is such a kind, lovely person to have been in contact with for this, and I wish her all the best! Edit: After actually living in a property managed by Abbotts, I find it hard to continue thinking of them positively. Whether it's an experience only clouded by having a landlord that is abroad or being frustrated by the lack of urgency with repairs/finding multiple issues ahd that information was withheld prior to signing the contract, something is truly off about this entire experience. Before I'm asked to get in touch, I will be emailing to confirm time for a sit down that I had to chase you on. Saying I'm dissatisfied is an understatement and as professionals, you should really do better to ensure the properties you manage are in decent condition prior to move in and do better to fix urgent issues like leaks or lack of gas, regardless of when these issues occur.

Patricia · 30 July 2022 · Abbotts Countrywide Colchester

★★★★★ 5/5

Google

Dealt with Matthew Rogers for our purchase. I'm an estate agent myself so I had high expectations! Matthew was super friendly and polite. He came back to every enquiry promptly and took us back for second viewings when needed etc. Thanks Matthew Aaron & Tommy

Aaron · 30 July 2022 · Abbotts Countrywide Colchester

★★★★★ 2/5

Google

Rating only, no written review.

Dawn · 30 July 2022 · Abbotts Countrywide Chelmsford

★★★★★ 5/5

Google

Abbots letting agency is absolutely fantastic and I have to appreciate Ben and Chloe for their prompt response. They both are really helpful

Judy · 30 July 2022 · Abbotts Countrywide Chelmsford

★★★★★ 1/5

Google

Had to contact them three times to get a viewing, upon viewing, despite putting in instant interest, made to wait two days and the last on the list. Don't recommend these jokers for rentals at all.

Andy · 30 July 2022 · Abbotts Countrywide Chelmsford

★★★★★ 5/5

Google

The Chelmsford staff are very friendly and helpful. Communication is good and they go that extra mile to resolve issues as quickly as possible. I would thoroughly recommend them.

Tracey · 30 July 2022 · Abbotts Countrywide Chelmsford

★★★★★ 5/5

Google

Amazing workers. Chloe and Ben were being very helpful for our rental process. Looking forward to move in to this new place!

Vincy · 30 July 2022 · Abbotts Countrywide Chelmsford

★★★★★ 5/5

Google

Chloe has been excellent in dealing with myself & my partner into renting a property. 5* star service & great communication. Thanks and well done Chloe!

Dolly · 30 July 2022 · Abbotts Countrywide Chelmsford

★★★★★ 5/5

Google

I was looking for a property to rent and found one through Abbotts. Chloe has been very helpful throughout the process and has made me feel very comfortable with the stresses of renting my first property.

David · 30 July 2022 · Abbotts Countrywide Chelmsford

★★★★★ 1/5

Google

Ammendment to original review post move in date - the worst experience of moving property I have ever had, the property was handed over in an appalling state upon move-in day. A promised professional clean was not performed, building dust, and 'finishings' abysmal. The check-in Inventory performed by Abbotts upon the same move-in date morning, failed to alert us to a blatant gas leak and faulty meter we identified an hour afterwards - items that were tested and listed as functioning do not. At our own personal expense/time we have had to bring the property to a semi livable state, still without a functioning bathroom and electric hob all 'brand new' and 'excellent condition'. Good at selling the dream but poor at ensuring the tenancy is viable after monies are taken. Do not rent with a small child from Abbotts, it has been one disappointed after another and simply at times unsafe.

Natalie · 30 July 2022 · Abbotts Countrywide Chelmsford

★★★★★ 5/5

Google

I recently worked with Chloe on finding a new rental property. She was fantastic! 5* service quick to respond always picked up her phone and emails and if she didn’t know and answer would get one for me. Honestly the process was so smooth and very painless couldn’t recommend enough

Rachel · 30 July 2022 · Abbotts Countrywide Chelmsford

★★★★★ 5/5

Google

Chloe and Ben were really helpful and I would say quite fast and proactive in responding and addressing to my queries. Its my first rented apartment in UK and the experience is hassle-free and really pleasant so far. I strongly recommend them.

Rohan · 30 July 2022 · Abbotts Countrywide Chelmsford