5/5
The whole team was amazing. Especially Dean. Excellent customer service. He was calling/ emailing us immediately after any updates. We got the keys for our first home and we are more than thankful to the whole team.

Trusted Agent profile · Norfolk, Suffolk, Essex and more
Verified
★★★★★
3,512 reviews across 38 offices and 1 platform
Abbotts Countrywide has 38 offices, in Norwich (five offices), Ipswich (three offices), Chelmsford, Cambridge, Basildon, King's Lynn (two offices), Bury St. Edmunds (two offices), Downham Market, Colchester, Rayleigh, Cromer (two offices), Thetford, Ely, Fakenham, Ilford, Beccles, Hunstanton, Stowmarket (two offices), Rochford, Attleborough, Southend-on-Sea, Halesworth, Epping, Great Yarmouth, Swaffham, Newmarket, Dereham and Holt (Norfolk, Suffolk, Essex, Cambridgeshire and Greater London). Together they have 3,512 reviews on 1 platform, rated 4.6 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Professionalism at its bestRead the review from sellers
Before we event went to view a house they were listing for sale, the agent was pushing for us to see their mortgage broker. I had to repeat several times that I ...Read the review from buyers
Sheridan was excellent!! Can't say enough good things about her and how easy she made the whole process. Highly recommended!Read the review from landlords
Abbotts Countrywide's 38 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
The whole team was amazing. Especially Dean. Excellent customer service. He was calling/ emailing us immediately after any updates. We got the keys for our first home and we are more than thankful to the whole team.
5/5
Emily was very professional top class very good at her job and a lovely person. Thankyou and all the best. A.P.Corbett
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
I dealt with Abbotts between March and August,2022, selling my house in Stowmarket and purchasing my present home in Gretna, Dumfriesshire, Scotland. Miss Macrow valued my house and, from the outset, I found her to be professional, knowledgeable and informative, and very pleasant in her approach. Having secured the option on my Gretna house I was keen to get the deal done, was impatient to move, and increasingly so when I felt it was taking a long time to complete. As a result, I was a very regular visitor to Abbotts and on every visit, Miss Macrow would calmly answer all my queries, make telephone calls if necessary explain everything and I would leave the office feeling relieved and reassured. In the event of her absence I found her two staff members to be polite and helpful on every occasion. Many of the delays in the process were created by persons who were not part of the Abbotts team. Looking back on the whole experience there is nothing at all that I could criticise and would say that Miss Macrow’s team of that time was a great credit to her and that she herself is a significant asset to Abbotts, Stowmarket.
Thank you for your glowing 5* review and your kind words. Kind regards, Lucy, Customer Relations.
1/5
Rating only, no written review.
1/5
I had a very bad experience with this agency specially Holly and Reec. I had a viewing which was arrange by Holly and I drove 2hrs journey to view a apartment when we reached Holly had no keys for the apartment and made us to come to view in 1hr time and she promised she will show us in 1hr time however after a long wait she was unable to show us the apartment and promised us that in the following week she will do the video tour and send it over, guess what she came with a reply stating the apartment is no more available however she promised us a new property and advised us that since she will be going on holiday in next week Reec work colleague will assist us with further details on it and still Reec disappointed us full week giving different excuses. Very bad experience with this agency.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
Well handled purchase by an excellent team.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
Garry & his team at Hunstanton provided an efficient, professional and friendly service. I was especially pleased with Garry's regular updates to let me know if there were any developments and also if there was nothing new happening.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
Rating only, no written review.
Thank you for leaving us a 5* review. Best wishes, Lucy, Customer Relations.
5/5
Sam was very polite and helpful
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
we have looked at a number of properties with Steve now. He's always been very flexible and shown genuine interest in what we are looking for Couldn't be happier with the services.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
I instructed Abbotts to sell my late mother's property in Downham Market and was very impressed with the service and professionalism provided by Samantha Armstrong. Sam came to value the property initially and managed to achieve an asking price offer from the first couple who viewed it. I can't praise Sam and her colleague, Steven, highly enough and I have no hesitation in recommending their service to anyone thinking of selling their home.
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
Very quick and easy to get what I was looking for! No problems and very helpful
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
Nicole has been amazing in supporting us with our move. Such friendly, professional service. Thank you Nicole
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
My husband and I are from overseas and Nicole made the process of letting here in beautiful Bury St Edmunds an absolute breeze. She was very responsive and patient with us, and helped to take the initiative to answer questions we didn’t even know to ask. Thank you!
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
I've had a the pleasure of working with Bury St Edmunds team for many years. The Lettings team, Kerry and Nicole have been a great help, polite and accommodating with my enquiries of being a landlord.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
Ann Reeves always looking after landlord and tennent
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
1/5
Rating only, no written review.
5/5
Very quick and easy to get what I was looking for! No problems and very helpful
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
5/5
Nicole has been amazing in supporting us with our move. Such friendly, professional service. Thank you Nicole
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
Having just purchased our property through Abbotts in Watton, we would highly recommend them. We dealt mostly with Lynn and she was brilliant at chasing for updates when it appeared solicitors were being slow. Lynn was away when we exchanged and completed but the rest of the team knew where we were up to and continued seamlessly (and I think we spoke to them all at some point). The whole team are brilliant at calling back when they say they will, even if its just to let you know that they are waiting for updates.
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
Highly recommended team, I went on a few viewings with Steve of properties i was looking to buy. Steve was very courteous and polite, showing everything I needed to be made aware of with the properties I looked at and taking the time to answer any questions I had. Ultimately we didn't purchase through abbotts but we wished we had as the service was so much better than who we ended up buying through.
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
Chloe has been wonderful in helping me and my partner find a property to rent. From start to finish the process has been smooth and quick with all of my question’s answered promptly!
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
5/5
I must admit the process was smooth sailing, the team were great with communication and their professionalism without fail. I have to give credit to Tilly for her hard work and dedication in making everything as simple as. Thumbs up for Abbots
5/5
Visited Abbotts few months ago around mid second quarter and came across the Dean Starkey who took the time and actually listened to what we were looking for. Didn't judge, honest from the beginning. Every property he showed us ticked the basic requirements we had asked for. Even though we went for a property not in the location we began our search in, Dean was nothing but an absolute gem. He is honest, patient and remarkable customer service skills. Be honest with him and he will find you properties you are looking for. Of all the agencies I've used, Dean from Abbotts stand out. From the beginning till date, he has been professional, no BS, no sugar coating, time wasting. That's what I asked for and he did not disappoint one bit. Even though we ended up making an offer elsewhere (mainly to do with location) we decided to use Dean's recommended surveyor. We know who we will go to when it's time to sell. It's the people who work there make the brand and Dean upholds those values.
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Norwich (2 Riverside Centre) has the most, with 299 reviews rated 4.5 out of 5, followed by Ipswich (139 Main Road) with 243.
The 38 Abbotts Countrywide offices, by town: