Abbotts Countrywide estate agents in Norwich, Ipswich, Chelmsford and 25 more

★★★★★ 5/5

Google

Abbotts was lovely to work with, and was always there when I called! Highly recommend letting with them!

Michael · 28 February 2023 · Abbotts Countrywide Bury St. Edmunds (39-41 King Street)

★★★★★ 1/5

Google

Here are the photos

FUNMI · 31 January 2023 · Abbotts Countrywide Colchester

★★★★★ 1/5

Google

I just saw a review dropped by Tom Lillywhite, I wish we had seen this 2weeks ago before my friend paid deposit for an apartment in Colchester. House viewing was done when another tenant was still in the house. Request review was dubiously postponed only for the agent to drop the key for my friend. On entry to the house the following day, it was filled with mold and they have refused ti take the key back nor are they ready to return the deposit paid. My friend will post her review with pictures. We'll be escalating this to the Housing Ombudsman BE WARNED!!! NEVER USE THIS LETTING AGENT!!!

Oluwabamibo · 31 January 2023 · Abbotts Countrywide Colchester

★★★★★ 1/5

Google

Abbotts Colchester- The Worst letting agent you could ever use. They sign contract(terms of business). Take the property by saying it is rent and legal protected however, when the tenant is on arrears they turn around and say we did not actually put that through and now that tenant is in arrears we cannot put it through either. We would have never let it through them or anybody without rent and legal. Now they are expecting me to cover the cost of getting the the tenant out legally. Its absolutely disgusting make me very angry I can't wait till we get the property back. I would never recommend them for the con game they have played with us. Even after send the TOB we have sign.

Ramya · 31 January 2023 · Abbotts Countrywide Colchester

★★★★★ 4/5

Google

I experienced a very difficult house purchase, but I don’t believe this was largely the fault of Abbotts. It lasted almost a year but despite the challenges at almost every stage, and feelings of being fobbed off by both the seller and the agent at varying times, Abbotts did actually come through and kept what they said in terms of keeping the purchase alive - and for that I am hugely grateful. One thing I would say is the promptness in responding to my questions could have been better given the heightened emotions. As a first time buyer I could never have envisaged such a process which certainly wasn’t the dream, but I suspect it was mostly due to broader instabilities with the seller in question… but the desired outcome did come to fruition and I am pretty sure it would not have occurred without Abbotts and specifically the persistence of Chris and Luke so a huge thank you to them. It is a shame I never got to meet in person to express my thanks to their dedication! I’m sure even they at times must have questioned whether it was worth cutting their losses, as did I!! But I am delighted - it was worth it.

C · 31 January 2023 · Abbotts Countrywide Colchester

★★★★★ 1/5

Google

Absolute time wasters

Jazz · 31 January 2023 · Abbotts Countrywide Chelmsford

★★★★★ 5/5

Google

Abbotts assisted with our first home purchase just before Christmas. Sophie was amazing throughout, updating us constantly and easily contactable which is exactly what you want when you're unsure on the whole process. Can't recommend enough.

N · 31 January 2023 · Abbotts Countrywide Chelmsford

★★★★★ 5/5

Google

I rented out my 1 bed apartment with Abbotts great service start to finish - especially from Amy

Michael · 31 January 2023 · Abbotts Countrywide Basildon

★★★★★ 5/5

Google

I am so much grateful for your excellent service, your employees are very professional and very friendly. I would like to mention the 2 we dealt with, Rhys who managed to give us all the information and broke it down to the end until we got to understand the two products you guys offer under renting. Being new to the country we didn't know the no deposit option, but he managed to explain it to us as well as the deposit option giving us the opportunity to choose which one we liked. He was patient with us, took us step by step. We would also like to mention Holly, for the job well done, her insights were very valuable to us as well as her expertise in the sense that we managed to understand the whole process, and she is also extremely responsive. You're the best guys, keep up the good work. Abbotts Team you have made our settling simpler as well as making our desire to have a place we call home easier. I just love the level of professionalism you have treating your clients fairly keep up the great work.

Jimmy · 31 January 2023 · Abbotts Countrywide Ipswich (3 Butter Market)

★★★★★ 5/5

Google

My experience with Abbotts was very positive mostly due to Hollie who was punctual, extremely helpful, knowledgeable about the properties I viewed as well as being able to answer questions on the village and surroundings.

Rina · 31 January 2023 · Abbotts Countrywide Hunstanton

★★★★★ 5/5

Google

Sam at Abbotts was fantastic from start to end in our sale. Our sale was more complicated than normal and Sam was incredibly patient, helping with solicitors and always ensuring we were kept up to date. Thank you for all your help - we wouldn’t hesitate to recommend Abbotts.

Natasha · 31 January 2023 · Abbotts Countrywide Downham Market

★★★★★ 1/5

Google

This estate agent has to be the worst I've ever experienced in my life - not just the worst, but worse than any agent by a magnitude of 5! My mother's house was sold by them at the end of June 2022. My father instructed the branch manager, Alexandra, and my mother authorised him to speak on her behalf. Since then, there was barely any communication between her and my parents - we had to permanently chase them to find out what was going on with the sale. This dragged on for the past 7 months. Every time we rang - the common response was that they were just about to ring the buyer and they'd get back to us. yet, they never did return the call. My father tried to ring on various occasions, but every time he did, the manager refused to call him back - even though it was he who instructed her in the first place. She would ring my mother instead, even though it was made clear from the start that my mother wanted my father or I to be contacted to deal with the transaction. My father, eventually gave up on calling as they would never ring him back, so it was left to me to call to try to get any response. When I got no response, I then had to tell my mother to go round to the office in Cambridge each day to try to chase them up. Any time my mother did, she would tell them to call her son - again I never received any call. With the agent not chasing or doing anything to put pressure on the buyer to proceed, this went on for months. I was going back and forth from London looking for properties for my mother to purchase, not knowing when the sale of her property was going to complete and losing money on solictior's fees, searches etc, as the property we were trying to buy fell through. There was no sign of any exchange or completion date. Multiple times we had to threaten to withdraw from the sale to get any kind of response from Abbotts or the buyer. I made a complaint to the regional manager. He called me and said that he was going to be in the Cambridge office the next day and would get back to me with an update - he didn't even ask or want to know want to know what the complaint was about. The next day I never heard back from him, and when I rang a different branch to ask them to get him to call me he didn't bother. I tried to contact him again, and he ignored me once more. Yesterday we were informed the buyer has now pulled out of the sale. A complete waste of time and something that could have been identified much earlier if Abbotts had been the slightest bit pro active and able to communicate better between each party. If I were able to give a zero rating I would as a 1 star is way too kind. I'm not sure how they make a living in this profession.

James · 31 January 2023 · Abbotts Countrywide Cambridge

★★★★★ 5/5

Google

Nicole and Kerry went above and beyond for me and my family. Couldn’t have asked for a better service.

Ted · 31 January 2023 · Abbotts Countrywide Bury St. Edmunds (1 Risbygate Street)

★★★★★ 5/5

Google

I found the team at Abbotts to be very professional and helpful. They found a buyer very quickly. Would not hesitate to recommend.

Shane · 31 January 2023 · Abbotts Countrywide King's Lynn (Market Place)

★★★★★ 5/5

Google

Ann reaves simply the best

Henry · 31 January 2023 · Abbotts Countrywide Norwich (2 Riverside Centre)

★★★★★ 5/5

Google

Ann was very efficient and responded quickly to my requests, and frankly a pleasure to deal with

Andy · 31 January 2023 · Abbotts Countrywide Norwich (2 Riverside Centre)

★★★★★ 5/5

Google

We had first class service from the team at Abbotts, who were acting on behalf of our vendor. Particular praise is due to Klaudia and Kerry who worked incredibly proactively to resolve any issues and to keep things moving forward at pace. Really enjoyed working with them both and would highly recommend.

Sarah · 31 January 2023 · Abbotts Countrywide Norwich (2 Riverside Centre)

★★★★★ 4/5

Google

Was a bit slow to get going however all got sorted in the end! Laura was a great help, couldn't have got our purchase sorted without her.

Ashleigh · 31 January 2023 · Abbotts Countrywide Thetford

★★★★★ 4/5

Google

The staff at Abbotts, Watton were always friendly, helpful and positive throughout, what turned out to be, quite a protracted sales period. There were occasions when communication seemed to dry up for a while but in the main any requests were responded to promptly with someone always at the end of the telephone. I don't think any other Estate Agents could have done a better job. Malcolm Crane

MC · 31 January 2023 · Abbotts Countrywide Thetford

★★★★★ 5/5

Google

Nicole and Kerry went above and beyond for me and my family. Couldn’t have asked for a better service.

Ted · 29 January 2023 · Abbotts Countrywide Bury St. Edmunds (39-41 King Street)

★★★★★ 1/5

Google

Rating only, no written review.

Miguel · 2 January 2023 · Abbotts Countrywide Ipswich (3 Butter Market)

★★★★★ 5/5

Google

All are the best!!!!

Victor · 1 January 2023 · Abbotts Countrywide Basildon

★★★★★ 4/5

Google

Very helpful with progressing the sale of our house.

Liz · 1 January 2023 · Abbotts Countrywide Basildon

★★★★★ 4/5

Google

On the whole, Abbotts were good. They valued the property. Marketed the property really well including listening to advice to make changes. The property went under offer within first week or so of being on the market. After that, the agent worked with me in conjunction with the solicitors. Helped to chase them up if ever they were behind. This was useful as there were stages in the process when this was occurring. There were tines when they maybe put too much pressure on legal team without giving them time to act. The property belonged to my late mother; it was my responsibility as the executor to obtain probate in order this sale to complete. As the probate application was taking a long time, I was asked if I would be happy to rent out the property to the buyer until the sale completed. This is actually illegal and I'd encourage agents to know the law. There were also points in the process (,including towards the end) where the agent was suggesting that the buyer was threatening to drop out. This helps no one and seems to be a tactic that agents used to speed up a process. However, in reality, it only affects people's mental health. Especially as I was not the person delaying the process. I'd encourage the agent to think about this when working with other sellers. Unless it is a reality,, its not a hood idea to use this. However, as I said at the beginning, overall, I am happy with the service they provided and I would use them again in the future.

James · 1 January 2023 · Abbotts Countrywide Basildon