Trusted Agent profile · Norfolk, Suffolk, Essex and more
Verified
★★★★★
3,512 reviews across 38 offices and 2 platforms
Abbotts Countrywide has 38 offices, in Norwich (five offices), Ipswich (three offices), Chelmsford, Cambridge, Basildon, King's Lynn (two offices), Bury St. Edmunds (two offices), Downham Market, Colchester, Rayleigh, Cromer (two offices), Thetford, Ely, Fakenham, Ilford, Beccles, Hunstanton, Stowmarket (two offices), Rochford, Attleborough, Southend-on-Sea, Halesworth, Epping, Great Yarmouth, Swaffham, Newmarket, Dereham and Holt (Norfolk, Suffolk, Essex, Cambridgeshire and Greater London). Together they have 3,512 reviews on two platforms, rated 4.6 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Professionalism at its bestRead the review from sellers
Before we event went to view a house they were listing for sale, the agent was pushing for us to see their mortgage broker. I had to repeat several times that I ...Read the review from buyers
Sheridan was excellent!! Can't say enough good things about her and how easy she made the whole process. Highly recommended!Read the review from landlords
Abbotts Countrywide's 38 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
1/5
GoogleThey leave properties on Rightmove showing as still for sale that have been sold for ages (months) just so you contact them and they can try to sell you their property finding services.
Hello Danielle, Thank you for sharing your feedback with us. I'm sorry to hear about your experience with our property listings on Rightmove. Please reach out to us at … More
1/5
GoogleAbsolutely incompetent and would strongly avoid when selling your house. Lied to on multiple occasions, creative narratives to get your house off their books as soon as possible, incredibly under staffed and almost impossible to get in touch with them via a phone call which was also experienced by several of the viewers of our property
5/5
GoogleFound Abbotts to be very helpful especially Darren going out of his way to go for a second viewing of a property on the same day and out of hours! Would highly recommend them as an estate agent!
Thank you Sarah-Jane for your glowing 5* review and recommendation. Thank you for your supportive words which I have course passed onto the local team. Kind regards, Lucy, Customer Relations.
5/5
GoogleThanks to everyone at the Ely branch,especially Tasha Bowes who tolerated and helped with my constant phone calls in what became a very long drawn out process due as usual to solicitors.
It’s really lovely to read another 5* review. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
1/5
GoogleI would t bother. Their phones are never answered. After trying all day I gave up.
Hello Rachel, Thank you for sharing your feedback with us. I'm sorry to hear about your experience with our phone service. Please reach out to us at review@countrywide.co.uk … More
5/5
GoogleFrom the moment I called Abbotts Estate Agents the process for selling my home went smoothly. Diane was very helpful and knowledgeable which gave me the comfort of being in good hands. I would not hesitate to use Abbotts again in the future. I also have to point out that the photographer was superb as well, nothing was too much trouble and his skills reflected in the pictures. Well done all round. Mark and Tina
Thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleDarren Tussaud, were can I start… this lad was completely professional from the moment he walked through the door, asked questions about us and made us feel at ease, talked us through the process and explained everything . On the money with the valuation and his strategy on selling too the wider market was superb. This lad will Go far in life and has a bright future ahead. It was a pleasure dealing with not only Darren but the whole team. 10/10 5 star, Darren is a credit to abbots and deserves praise.
It’s really lovely to read another 5* review Stuart. Your warm opinions are greatly appreciated. Many thanks, Lucy, Customer Relations.
2/5
GoogleI have to say that I have been very disappointed with your service for the following reason: We could have completed on February 14th (as our buyer desperately wanted) but because your agent continuously told the buyer it would be impossible to complete the conveyancing by then (and perhaps even lucky to do so in March even), it scared them into extending their rental lease for a further month and thus delaying completion until March. I was told the same by your agent but our solicitors said it might be possible and it has proven that it was. I was not updated at all by your staff over the progress with the sale. I was the one doing all of the chasing and updating you. On one occasion I went into your shop to specifically ask you to contact our buyer to see if he was happy with the completion date proposed and to exchange. Your member of staff scribbled a note on an already full scrap of paper and then clearly forgot as nothing happened and so I contacted the buyer myself. I informed you when we were going to exchange and complete and when we had exchanged. The only positive experience was Emma, who was good at what she did. Thanks Lucy, but I did complain and asked that you might consider knocking a bit of the bill as a goodwill gesture. I got a defensive reply and asked to fill out a form! Its what I expected would happen as opposed to you acknowledging the poor service and offering a goodwill gesture of a small reduction.
Hello Nick, Thank you for taking the time to share your feedback. I'm sorry to hear about the issues you experienced during your transaction with us. We strive to provide excellent service, and it's clear we fell short in this instance. Please contact us at review@countrywide.co.uk so we can address your concerns directly. I'm glad to hear that Emma was able to provide some positive assistance during the process. Best regards, Lucy, Customer Relations Team
5/5
GoogleOur experience so far is very positive. Looking forward to Abbots selling our property.
Many thanks for your fantastic 5* review Jackie. I will of course pass on your kind hearted words to our Watton branch. Best wishes, Lucy, Customer Relations.
5/5
GoogleReally good experience with Abbotts who sold our house. Professional and great communication. Joanna was so helpful and prompt in replying to everything. Highly recommended estate agent.
Many thanks for your outstanding recommendation, 5* review and your generous comments Barry. Best wishes, Lucy, Customer Relations.
4/5
GoogleTop Service. All the ladies in the office have been very helpful so far.
Thank you for your lovely review David. Best wishes, Lucy, Customer Relations.
5/5
GoogleWhat a fabulous team! Amy and Peter are so easy to work with and friendly too. Everything went smoothly and I'm a happy lady! Would highly recommend.
Thank you for your terrific 5* review and for your complimentary comments and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleBoth Luke Scannell (Ipswich Branch Manager) and his team provided us with a 1st rate service from the 1st meeting all the way through to completion . We had struggled with an earlier sale of my mum’s house falling through and Luke gave us great advice and demonstrated superior local knowledge. We achieved the price we wanted and will use Luke’s team in the future Luke was very respectful towards my 80 year old Mum from the start, understanding that she wanted to be kept involved even though I was handling the process on her behalf. This made a great difference to her.. ,He was professional, pleasant and communicated very promptly and clearly .. 10/10 from us for both his sales and interpersonal skills .. I have absolutely no hesitation in recommending Luke’s team .
Many thanks for your outstanding recommendation, 5* review and your generous comments Debbie. Best wishes, Lucy, Customer Relations.
1/5
GoogleRating only, no written review.
Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at review@countrywide.co.uk. Kind regards, Lucy, Customer Relations.
1/5
GoogleRating only, no written review.
Hello and thank you for taking the time to leave a rating. I’m sorry to see that your experience was less than satisfactory. Please be assured that all feedback is taken extremely seriously, and as a company, we are continuously looking at how we can improve our journey with you. In order to further look into this, we invite you to get in contact with our team at review@countrywide.co.uk. Kind regards, Lucy, Customer Relations.
5/5
GoogleJust can't fault the service I've been receiving from the team especially Amy. A swift n smooth follow up and no time waster at all.
Thank you for your wonderful 5* review Simon! We're thrilled to hear that you can't fault the service, especially from Amy. Your feedback is greatly appreciated and motivates us to continue providing excellent service. Best regards, Lucy, Customer Relations Team
5/5
GoogleBig thanks to Abbotts, especially Holly for being responsive, patient and friendly through the viewing process! She took the stress out of a generally stressful process and was great at responding to our questions. The properties offered by Abbotts are lovely, highly recommend!
5/5
GoogleBoth Luke Scannell (Ipswich Branch Manager) and his team provided us with a 1st rate service from the 1st meeting all the way through to completion . We had struggled with an earlier sale of my mum’s house falling through and Luke gave us great advice and demonstrated superior local knowledge. We achieved the price we wanted and will use Luke’s team in the future Luke was very respectful towards my 80 year old Mum from the start, understanding that she wanted to be kept involved even though I was handling the process on her behalf. This made a great difference to her.. ,He was professional, pleasant and communicated very promptly and clearly .. 10/10 from us for both his sales and interpersonal skills .. I have absolutely no hesitation in recommending Luke’s team .
Many thanks for your outstanding recommendation, 5* review and your generous comments Debbie. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe were in a very difficult position right before Christmas, looking for a rental property for our family while our home was being repaired after fire damage. Peter, Amy and the team at Abbotts went absolutely above and beyond in their efforts to get us into a lovely property in time for Christmas. They have been incredibly empathetic and helpful throughout the entire process. We can't thank them enough.
Thank you for leaving us your superb 5* review Simon. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
5/5
GoogleWent in to Abbotts Colchester as am looking for a new agent to assist me and spoke with the lettings manager Nathaniel who was very helpful and explained the full management take over process and I feel assured that if I go with Abbotts I will be in good hands
5/5
GoogleVery helpful and quick to respond
Thank you for taking the time to share your experience and for your wonderful 5* review Marilyn! Kind regards, Lucy, Customer Relations.
5/5
GoogleReally great experience, amazing team who were really helpful!
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleContacted them to request a viewing of a house they launched on Boxing Day, to be then told that it had sold almost 2 weeks ago. What is the point of launching it for sale 26th if that is the case? - Also still being advertised as for sale on Rightmove... poor agency manner and not sure how any of this benefits their seller.
Hello Peter, Thank you for sharing your feedback with us. I apologize for the confusion and inconvenience you experienced regarding the property listing. Please reach out to … More
5/5
GoogleI moved to England two months ago, thanks to Yuliia who speaks Ukrainian and Russian I was able to rent an apartment for my family. She is an excellent professional.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
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Norwich (2 Riverside Centre) has the most, with 299 reviews rated 4.5 out of 5, followed by Ipswich (139 Main Road) with 243.
The 38 Abbotts Countrywide offices, by town:
