Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleAbsolutely shocking, I have never ever in my life been made to feel the way I did. The estate agent Dale was so rude, he was offensive and unhelpful. His attitude was one of the worst I've ever experienced, he was not interested in my property, undervalued it by at least 10,000 and made derogatory comments about the previous occupants. He was both patronising and obnoxious and incredibly rude even making comments about my personal situation.
Helen · 14 May 2019 · Abbotts Countrywide Ipswich (3 Butter Market)
Agent replied
Good morning Helen,
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk
Kind regards, Lucy
★★★★★ 5/5
GoogleVery Helpful, I felt secure knowing I was being guided by a team of professionals.Any problems or queries were dealt with quickly and efficiently. I was new to the whole process but felt confident and secure with each step. Will be happy to use this team again.
Tariq · 14 May 2019 · Abbotts Countrywide Fakenham
Agent replied
Thanks Tariq, it is always a pleasure to read such kind words. Best wishes, Mark
★★★★★ 5/5
GoogleLovely friendly and informative staff. Helpful to us as first time buyers with advice and information whenever we needed it. Thank you to Melanie, Emily and Hilary for all your help!
Chloe · 14 May 2019 · Abbotts Countrywide Fakenham
Agent replied
Wonderful to read Chloe, that our local Abbotts team were able to provide you with such a great experience! Thank you for your 5* review, you comments will be passed onward to the team. Kind regards, Scott
★★★★★ 5/5
GoogleAn efficient, seamless and professional service from beginning to end. Thank you to Genevieve for making sure I understood the whole process and answering any questions I had. She is a credit to the company, pleasant and polite and provided me and my partner with 5* customer service. Thank you so much.
Mariana · 14 May 2019 · Abbotts Countrywide Norwich (2 Riverside Centre)
Agent replied
Thank you Mariana for your 5* review and kind comments. I'm pleased to hear that Genevieve provided you with excellent service. All the best, Mike.
★★★★★ 5/5
GoogleDan valued my property at the beginning of the year after a few emails to keep in touch I decided to use Dan and his team. They did not disappoint. Geneva and Ollie were both super efficient at arranging viewings and we had 4 offers within 48 hours of the property being on Rightmove. Thank you for all the help and support you have offered.
Brian · 14 May 2019 · Abbotts Countrywide Norwich (2 Riverside Centre)
Agent replied
Many thanks Brian for the excellent 5* review of your experience with our Abbotts team.
Kind regards, Lucy.
★★★★★ 5/5
GoogleThank you for your help in selling my property,very good service.
John · 14 May 2019 · Abbotts Countrywide Thetford
Agent replied
Thank you John for your 5* review!
★★★★★ 5/5
GoogleI cannot recommend highly enough. Cheryl and Gabrielle were so incredibly professional when dealing with the sale of my house, the solicitors they recommend are also very good and I really can't thank them enough. These estate agents really are the best!!
Katie · 19 April 2019 · Abbotts Countrywide Halesworth
Agent replied
Thanks Katie for your wonderful review. Best of luck in the future. Kind regards, Mark
★★★★★ 4/5
GoogleMe and my partner have been renting for almost 2 years now with Abbotts. We didn’t have the best of starts, when looking for potential properties there were constant issues going to view the property we were really interested in. Even after we put a deposit down on the place (blind) we were still given reasons why we couldn’t see it. After that a few errors were made with information about the property which were more than a little frustrating.
Since moving in and dealing with the property management side of the business I can say the customer service has been brilliant. Where we have had issues the team have got back to us quickly and have organised visits to the property making sure to do so at our convenience. Recently the responsibilities for managing the property have been with a property manager called Rebecca. She has been very polite, very proactive and very professional with any concerns we have raised. If this review was solely on the property management service and the experience with Rebecca it would have been 5* however our early experience with the company which were quite negative have made this not possible. So 4* Overall.
Charlie · 15 April 2019 · Abbotts Countrywide King's Lynn (Market Place)
Agent replied
Charlie, thank you for your kind words regarding Rebecca and the service provided. I will make sure your comments are passed to her and thank you for taking the time to leave your review. Best wishes, Mark
★★★★★ 5/5
GoogleOlivia has always been extremely helpful and efficient, sorting out any queries or problems very promptly and without any delay. I have always been happy with the service. - Kevin Brinkley
Terry · 14 April 2019 · Abbotts Countrywide Bury St. Edmunds (1 Risbygate Street)
Agent replied
Thank you Terry for your glowing 5* review! It is great to read that you found Olivia so wonderful.
Kind regards, Scott
★★★★★ 5/5
GoogleA pleasure to work with. Would definitely recommend. Thank you for all your help! ⭐️
Gillian · 14 April 2019 · Abbotts Countrywide Basildon
Agent replied
Thank you Gillian for your 5* review and wonderful recommendation!
Best wishes, Scott
★★★★★ 5/5
GoogleGreat estate agents. I dealt with Amy and Jorden in particular. Nothing has been too much trouble. Gave me great advice and made everything very easy. Would highly recommend!
Pugzy · 14 April 2019 · Abbotts Countrywide Basildon
Agent replied
Thank you Sarah for your brilliant 5* review and kind words. I will of course make sure your comments are passed onward to the Abbotts team.
Kind regards, Scott
★★★★★ 5/5
GoogleI would just like to say how professional and helpful the team at Abbott's Colchester have been! I must say jordan Burnham the branch manager is a credit to the team and company, he made sure I was updated when needed and always did what he said he would do, I would only ever recommend using jordan if you are looking to buy or sell in Colchester.
Jo · 14 April 2019 · Abbotts Countrywide Colchester
Agent replied
Thank you Jo for your amazing and kind review of our dedicated team at Abbotts. I will, of course, make sure your kind words and 5* review is forwarded on to them. Kind regards, Scott
★★★★★ 5/5
GoogleI cannot fault the service from the guys at Abbotts. Manager Jordan guided me through everything in layman's terms rather than marketing spiel - for which I am very grateful. Thank you for everything! Georgie.
Georgiana · 14 April 2019 · Abbotts Countrywide Colchester
Agent replied
Thanks Georgie for your kind review and 5* rating. I'll ensure your comments are passed to Jordan. Best wishes, Mark
★★★★★ 5/5
GoogleA seamless process from start to finish with a lovely and dedicated team who have helped me with both purchase in 2015 and resale of property in April 2019. I couldn’t recommend Abbott’s enough. Thanks Paul, Colin and Kim :) from the Williams x
Natalie · 14 April 2019 · Abbotts Countrywide Epping
Agent replied
Thank you Natalie for your 5* review and kind comments. It's good to know that the team at Abbotts provided you with excellent service. Kind regards, Mike.
★★★★★ 5/5
GoogleAmazing service from the abbotts team in lettings, especially from Kerry Brady. I was looking at serval properties in Bury St Edmund's and Kerry was extemely helpful, she responded to all my questions, concerns and even got me the answers within a couple of hours. She is very easy to talk and work with.
Nhin · 14 April 2019 · Abbotts Countrywide Bury St. Edmunds (39-41 King Street)
Agent replied
Thank you Nhin for your 5* review! It is great to read that our local Abbotts team have provided you with a great experience. Best wishes, Scott
★★★★★ 5/5
GoogleOlivia has been my main point of contact with regards to my rentals.
She is very professional and always gets back to me when she says she will.
I would highly recommend her to anyone enetering into renting out properties .
Damian · 14 April 2019 · Abbotts Countrywide Bury St. Edmunds (39-41 King Street)
Agent replied
Thanks Damian for your recommendation. Taking the time to leave your review and 5* rating is very much appreciated. Kind regards, Mark
★★★★★ 5/5
GoogleThank you Harry Stoner.
Shujie · 14 April 2019 · Abbotts Countrywide Ipswich (3 Butter Market)
Agent replied
Thank you Shujie for your 5* review. All the best, Mike.
★★★★★ 5/5
GoogleHarry Stoner was an absolute star when selling our property and helped us purchase our new home. Harry managed to find us a buyer in three weeks and kept us updated throughout the sales process. Harry was always available to answer any queries and give us good advice. I wouldn’t hesitate to use Harry again!
Miss · 14 April 2019 · Abbotts Countrywide Ipswich (3 Butter Market)
Agent replied
Thank you Emma for your 5* review. It's good to hear that Harry helped massively with both the selling and purchasing of your properties. All the best in your new home, Mike.
★★★★★ 3/5
GoogleRating only, no written review.
Martin · 14 April 2019 · Abbotts Countrywide Ipswich (3 Butter Market)
★★★★★ 5/5
GoogleI registered with a few of the main agencies in Ipswich but the knowledge and service Damian provided was second to none. Damian gained my trust immediately and I would not choose anyone else with my buy to let properties.
Mark · 14 April 2019 · Abbotts Countrywide Ipswich (3 Butter Market)
Agent replied
Hi Mark, thank you for your 5* review and kind comments. It's good to know that you would use Damian and the team again going forward. All the best, Mike.
★★★★★ 5/5
Googleabsolutely professional,informed and courteous from start to finish, i would not hesitate in recommending to all what an extremely stress free and informed experience the team at fakenham branch made our business with them, a very much appreciated thank you to all concerned, Jackie.
Stephen · 14 April 2019 · Abbotts Countrywide Fakenham
Agent replied
Stephen thank you so much for your excellent 5* review and recommendation.
Best wishes, Lucy.
★★★★★ 5/5
GoogleA first class team we would without hesitation use again.
Brian · 14 April 2019 · Abbotts Countrywide Fakenham
Agent replied
Thanks Brian. Best wishes, Mark
★★★★★ 5/5
GoogleI am happy to give Gemma a five star rating for the very professional service she has provided for me and my partner as Landlords. With her help, advice and negotiational skills she turned around a difficult situation for us quickly and efficiently. She is reliable, thorough, honest and works very hard at her job, going the extra mile for her clients.
Vicky · 14 April 2019 · Abbotts Countrywide King's Lynn (Market Place)
Agent replied
Thank you Vicky for your wonderful 5* review! It is great to see that you felt our local Abbotts team went above and beyond to help and advise. Best wishes, Scott
★★★★★ 5/5
GoogleWe rented the house where we are currently living with Abbots almost two years ago. We found the the service was very good and professional, helping us in all the process to be as quick as possible. Regarding the repair service, the system is very good and quick. If we have any repair to do or a problem with the property it's very easy to communicate through the website and we always have a quick reply and follow up. I strongly recommend Abbots.
Angelica · 14 April 2019 · Abbotts Countrywide King's Lynn (Market Place)
Agent replied
Hi Angelica, thank you for your recommendation. Your kind words regarding the service you received and 5* rating are very much appreciated. Kind regards, Mark
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