Newest first, from every platform, with the office each review is about. First names only.
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5/5
GoogleMark is awesome, not only does he make you feel like everything will be ok he actually ensures everything will be ok. Mark goes above and beyond his duty, even after the transaction he was able to offer support and advice when solicitors were still messing about.
We will definitely return to Mark for any mortgage or insurance needs. Thank you so much!
Mel Β· 2 August 2019 Β· Abbotts Countrywide Norwich (185a Reepham Road)
Agent replied
Thank you for your glowing 5*'s and kind words! I will of course make sure your wonderful review is forwarded to our local team. Best wishes, Scott
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1/5
GoogleRidiculously bad service.
Time waisted due to Abbotts Colchester.
They are unreliable and they let us down.
We had an appointment to see a house, they never showed up, they are not answering the phone.
With this service you will definitely have clients
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Renata Β· 31 July 2019 Β· Abbotts Countrywide Colchester
Agent replied
Renata, I am sorry to read that your experience did not meet your expectations. Can you please email full details to review@countrywide.co.uk and the Customer Relations Team will investigate this matter. Kindest regards, Mark
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5/5
GoogleGreat service as usual! Jason & Sarah are always super accommodating and supportive, would highly recommend!
Rosie Β· 31 July 2019 Β· Abbotts Countrywide Rayleigh
Agent replied
Thank you Rosie for your kind recommendation and 5* review of our team at Abbotts in Rayleigh.
Best wishes, Scott.
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5/5
GoogleJason was very helpful when were looking for a rental property. He understood exactly what we needed and was very knowledgable about the properties available. Thank you
Teresa Β· 31 July 2019 Β· Abbotts Countrywide Rayleigh
Agent replied Β· 30 July 2023
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review! Best wishes, Donna.
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5/5
GoogleI have been a tenant with Abbottβs for years and I have always received 1st class service. In particular Sarah & Jason have always looked after me and had my best interests at heart. 5 star service and wouldnβt use anyone else!
Misha
Misha Β· 31 July 2019 Β· Abbotts Countrywide Rayleigh
Agent replied
Thank you Misha for your 5* review of our team at Abbotts in Rayleigh.
Kind regards, Scott
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1/5
GoogleAvoid this agent, and especially the manager, if you want an honest, open, fully communicating service, fully respecting you as fee paying client.
I engaged Abbott's Rayleigh to sell my mother's retirement apartment. They recommended I accept a lower offer, by Β£2,000, than the best offer on the basis the lower was only 3 parties and the higher was 5 parties, with the bottom party not using an agent, so best avoided. I therefore expected a straightforward process.
There was a five week delay on my part awaiting probate after my mother died two months into the process, but as soon as I obtained probate within five weeks, I expected a quick completion as the two other parties had had that time to finalise all legal bits during three months.
Another two months later, still no exchange of contracts, despite many, many telephone calls to the manager. Then another colleague in the office revealed there was in fact six parties in the chain and another had also had to get probate.
Over five months, at no time did the manager reveal the original chain had collapsed and I was now in a much more complex chain. Worse, I was told the colleague should not have revealed to me the change of chain. Their policy would seem to be to keep their fee-paying client in the dark.
Party number 3 in the chain issued three deadlines on exchange, then pulled out, so the apartment had to return to market. If I had been advised months earlier of the more complex chain I could have returned to market earlier. The delay costs me Β£200 monthly in management fees on an empty apartment.
I cancelled my contract with Abbotts and write twice to the manager, simply asking why I had not been informed of the collapse of the original chain. The manager is so arrogant he has ignored both letters. I will now complain to head office.
Note that Abbotts is not a member of the National Association of Estate Agents with its professional standards.
No wonder that the group is in such a dire iinancial situation and has had to be rescued but still faces collapse.
The manager at Abbotts Rayleigh is the worse kind of shifty estate agent.
Philip Β· 31 July 2019 Β· Abbotts Countrywide Rayleigh
Agent replied
Dear Philip,
I really am very sorry to read that this was your experience, we take all comments about service seriously and i am pleased to see that you have been able to raise your concerns formally with our Customer Relations Team and I am aware that your concerns have been formally addressed as part of the complaints process.
Kind Regards,
Jackson
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5/5
GoogleWould like to thank all of the wonderful letting team at Rayleigh for all of their help when moving into my new home, but in particular Jason Locke, nothing was too much bother for him, he went above and beyond. He is a smart and professional guy who should be recognized for how wonderfully hard he works. He made my whole moving process simple, straightforward and he was honest and helpful throughout. They day I moved in he came in and checked all the smoke alarms and this helped me to feel safe in my new home. Thanks again to all and especially to Jason for making my move seamless and safe.
Cheri Coulson
Carlie Β· 31 July 2019 Β· Abbotts Countrywide Rayleigh
Agent replied
Carlie, thank you for such a wonderful recommendation, All the very best for the future, kind regards, Mark
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5/5
GoogleMy partner and I have just moved into a rental property in Little Wakering and the Abbotts Office in Rayleigh were fantastic. They made everything from viewing to handing the keys over at the end a really easy experience.
Jason, Sarah and the team were first class and really did everything we could have asked and more.
I would highly recommend their team to any landlords or tenants that are looking to rent a property/let a property.
Thank you very much for all your hard work and I look forward to using this service again in the future.
10/10
Perry Β· 31 July 2019 Β· Abbotts Countrywide Rayleigh
Agent replied
Thank you Perry for your glowing 5* review of our Abbotts Countrywide team. It is always great to read such positive reviews and recommendations from our clients. Best wishes, Lucy.
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5/5
GoogleGreat service. Highly recommend
Karolina Β· 31 July 2019 Β· Abbotts Countrywide Chelmsford
Agent replied Β· 30 July 2023
Thank you for your 5* review!
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5/5
GoogleVery friendly and easy to deal with. The whole process was smooth and simple
Terry Β· 31 July 2019 Β· Abbotts Countrywide Chelmsford
Agent replied Β· 30 July 2023
Thank you for your fantastic 5* review of our dedicated team.
Best wishes, Emma
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5/5
GoogleGreat service, made our move very easy considering we are first time renters. Bukola was very helpful and made our move go as smoothly as possible.
Adam Β· 31 July 2019 Β· Abbotts Countrywide Chelmsford
Agent replied Β· 30 July 2023
Thank you for your 5* review! I will, of course, make sure your kind words are made known to our local team and Regional Director. Kind regards, Scott
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5/5
GoogleRecently let a property through Abbotts for the first time, and with the amazing help from Bukola & Ben had a really good experience, the process was simple and I would highly recommend to others!
Danni Β· 31 July 2019 Β· Abbotts Countrywide Chelmsford
Agent replied
Thank you Danni for your amazing recommendation and I am pleased to see you received a great service from our local team while arranging the let on a property.
Kind regards, Scott
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5/5
GoogleFaultless service from Scott, Dean & Leon. We would have a call straight after every viewing with feedback, the communication from start to finish was fantastic, between them they all knew what was going on every step of the way. Would highly recommend Abbots Chelmsford to anyone looking to sell or buy a property.
Aaron Β· 31 July 2019 Β· Abbotts Countrywide Chelmsford
Agent replied
Thank you Aaron for your 5* review and high recommendation. I am delighted to read Scott, Dean and Leon were fantastic in communicating feedback to you. I will of course ensure your kind words are passed on to the branch. Best wishes, Lucy.
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5/5
GoogleRecently used Abbott's, Chelmsford and this being my first experience with them and it definitely wont be my last they are a fantastic letting agency. My problems were addressed quickly and efficiently. I dealt with two main port of contacts these being Ben and Bukola both of them very proficient and nothing was too much to ask, they found me a professional tenant very quickly .
I've had a really positive experience and would not hesitate to recommend their services, Hope to deal with them again soon.
Sean Β· 31 July 2019 Β· Abbotts Countrywide Chelmsford
Agent replied
Thank you for your fantastic review of your experience of our lettings team at Abbotts, Chelmsford.
Best wishes, Scott
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5/5
GoogleMe and my partner were moving out together and found the place for us with Abbott's. From day one Peter was a huge help, very friendly and had our best interests at heart. It seemed as though we may had hit a snag regarding our moving in date due to us not having anywhere to go but Peter assured us our preferred moving date would be absolutely fine. Peter delivered on this as we were able to pick up our keys on the date we wished and were very happy to be moving in, I would recommend using Abbott's to friends and family.
George Β· 31 July 2019 Β· Abbotts Countrywide Basildon
Agent replied Β· 30 July 2023
Hi George, thank you for your kind words and 5* rating. Kindest regards, Mark
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5/5
GoogleMrs Dionne Smith--Best mortgage advicer me and my husband ever meet and believe us we did meet a few. We started to get a mortgage trough an independent one, and guess what? He didn't do anything except a lot of credit score checks, and when he could not do anymore, he advised us to go to his friend which done another few credit checks but still no mortgage, all because my husband is self employed and had a low credit score. By the way, we also lost two houses that we put offers on based on them saying to go ahead with. Then we went to Mrs Dionne Smith. Of course at this point we had lost all confidence. At the first meeting she told us straight that because of the low credit score for my husband she will not be able to do anything. We were disappointed but still appreciate the honesty. She adviced and gave guidance what to do next and asked us to return after 3 months. Both of us were really sad now, but we done as she advice us. Three moths later we returned to her. She explained to us everything that we need to do, what paperwork is required and what is going to happen next, and of course that she will try to get us a mortgage. After everything, we were still great disbelievers but she gave us a lot of confidence and her approach was amazing.
We followed her advice and guidance in everything, and now we are living in a beautiful house which we actually got it 10.000 cheaper, also thanks to Mrs Dionne Smith.
We will always be very grateful to her and will recomend her to anyone we know. Mrs Dionne Smith is exceptionally good at her job, and an amazing person. Way to go Dionne!!!! π€π€©π.
Ancuta Β· 31 July 2019 Β· Abbotts Countrywide Basildon
Agent replied
Dear Ancuta,
Thank you for such a fantastic review. It is great to see that you were able to take advantage of the straightforward and dedicated approach shown time and again by Dionne. I will make sure i pass on your kind comments to Dionne and the entire branch team.
Kind Regards,
Sarah
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5/5
GoogleMe and my wife decide to sell our house to move onto the next chapter we went with another company to sell the house but we did not have a good experience with them!! So we went with abbotts and the hole team were nice and helpful. We got to meet Amy who was nice and help full and done all viewings and was only a txt or phone call away when you needed her! I would give her 5 star for her work rate and finally getting the house sold
Amy Jordan and jade all 5stars thank you Abbottβs
Colin Β· 31 July 2019 Β· Abbotts Countrywide Basildon
Agent replied
Thank you so much Colin for the fantastic 5* review of your experience with our local Abbotts team. I will of course ensure you kind words are passed on to Amy, Jordan, Jade and all the team.
Best wishes, Lucy
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5/5
GoogleThe staff at Abbots are extremely professional. Chris, Peter & Sam have been more than helpful with our rental properties.
Lin Β· 31 July 2019 Β· Abbotts Countrywide Basildon
Agent replied
Many thanks Lin for your wonderful 5* review. Kind regards, Lucy.
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5/5
GoogleI would really recommend them, they are reliable, prompt, provide quick response , good service,fast problem solving and are honest & straightforward and good value for money .
We have used this agent for nearly 4 years , their finance person provided sound advice, and the lettings team are so good, professional but friendly
Well done team !
Lesley Β· 31 July 2019 Β· Abbotts Countrywide Basildon
Agent replied
Thank you Lesley for taking the time to leave us this excellent 5* review, it's great to see that the Abbotts Countrywide team were once again able to provide their proven, 5* service! Best wishes, Lucy.
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5/5
GoogleFrom the moment an appointment was booked for the viewing of a property Amy Rendell was brilliant even though my first visit was not successful but she managed to find me something else and from that point onwards she continued to give me excellent customer care service during the process of the sale she ensured that my needs were met and much more well done Amy keep the excellent professionalism up .
The manager of the Branch Jade was also so supportive when requested staff were not around to help me with my enquiries she stepped in and mainlined the same level of high customer services that her staff were providing and in some cases much more
A big thank you to the staff that helped in the process of obtaining my property .
Oluwatoyin Β· 31 July 2019 Β· Abbotts Countrywide Basildon
Agent replied
Thank you for the excellent 5* review. As always, it is a pleasure to hear excellent feedback about the service we provide to our customers. I will pass your comments on to Amy, Jade and everyone involved at the Abbotts branch.
Best wishes, Lucy.
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5/5
GoogleAbbotts Countrywide
agent Peter Recently started renting with Peter as my agent who is brilliant and made the whole process fast and painless completely stress free if you want a personal professional service pop in or call Peter at Abbotts Basildon 100% recommendation
Janusz Β· 31 July 2019 Β· Abbotts Countrywide Basildon
Agent replied
Thank you for your 5* review! it is great to read such positive feedback and I will make sure your comments are passed onward to the team. Kind regards, Scott
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5/5
GoogleThis is the first time with Abbott's. We were looking for a property to rent. Had been for a while.
Peter was the person who met me at the property. I found him to be cheerful & chatty. I have been dealing with him since viewing the property & now we have a moving date. He was polite & helpful & a pleasure. Would recommend Abbott's. Thank you
Rose Β· 31 July 2019 Β· Abbotts Countrywide Basildon
Agent replied Β· 30 July 2023
Thank you Rose for your 5* review of our hardworking team. I will ensure your kind words are forwarded to the branch and we look forward to helping you again in the future, should you need us.
Best wishes
Emma
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5/5
GoogleWe would like to Echo a HUGE Thank You to Amy and her team. Great customer service with regular updates with our process, we couldn't wish for any other Estate Agent! Would highly recommend!
Juliana Β· 31 July 2019 Β· Abbotts Countrywide Basildon
Agent replied Β· 30 July 2023
Thank you Erwin and Juliana for your 5* review of our local Abbotts team. It is great to see that you seem very pleased with the service provided and that you would highly recommend our team to others. I will of course make sure your kind words are forwarded to our local team.
Kind regards, Scott
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5/5
GoogleGreat estate agents. I dealt with Amy and Jorden in particular. Nothing has been too much trouble. Gave me great advice and made everything very easy. Would highly recommend!
Dylan Β· 31 July 2019 Β· Abbotts Countrywide Basildon
Agent replied Β· 30 July 2023
Thank you Sarah for your brilliant 5* review and kind words. I will of course make sure your comments are passed onward to the Abbotts team.
Kind regards, Scott
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