Trusted Agent profile · Norfolk, Suffolk, Essex and more
Verified
★★★★★
3,512 reviews across 38 offices and 2 platforms
Abbotts Countrywide has 38 offices, in Norwich (five offices), Ipswich (three offices), Chelmsford, Cambridge, Basildon, King's Lynn (two offices), Bury St. Edmunds (two offices), Downham Market, Colchester, Rayleigh, Cromer (two offices), Thetford, Ely, Fakenham, Ilford, Beccles, Hunstanton, Stowmarket (two offices), Rochford, Attleborough, Southend-on-Sea, Halesworth, Epping, Great Yarmouth, Swaffham, Newmarket, Dereham and Holt (Norfolk, Suffolk, Essex, Cambridgeshire and Greater London). Together they have 3,512 reviews on two platforms, rated 4.6 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Professionalism at its bestRead the review from sellers
Before we event went to view a house they were listing for sale, the agent was pushing for us to see their mortgage broker. I had to repeat several times that I ...Read the review from buyers
Sheridan was excellent!! Can't say enough good things about her and how easy she made the whole process. Highly recommended!Read the review from landlords
Abbotts Countrywide's 38 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleVery efficient service and much improved over the last 12 months. Had a response within 12-48 hours from one of the lettings team (usually within 12 hrs via email, text or phone call).
Thank you for your 5* review and kind words! It is great to see that you are happy with the service provided by our local team and as such, I will of course make sure your feedback is passed onward to them. Kind regards, Scott.
5/5
GoogleExcellent service provided by Lee Morris. She was prepared, well-informed and very personable; highly recommended.
Thank you for your 5* review and wonderful recommendation! I will of course make sure your review is made known to our local team. Kind regards, Scott
5/5
GoogleVery professional, friendly and efficient service from the Bury St Edmunds team.
Thank you for the great 5* review. Best wishes, Lucy
5/5
GoogleSeamless process with excellent and knowledgeable staff.
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.
1/5
GoogleIf I could give you a zero star I would. Leaving you in charge of a property and our lives was a massive mistake. The lack of communication in your company is by far the best - in that you come top of the table. This is the most unprofessional group of people I have ever had the displeasure of dealing with. To anyone who is debating whether or not to have them "look after" your property I would not even give them a second glance let alone a first. I would say unfortunately but it is your own doing, even the lettings manager doesn't seem to know what is going on with her staff and despite us being more than cooperative she has actively destroyed our reputation with the landlord because it is easier to blame tenants than to admit that they can't let a property. Stop lying to landlords and maybe do your job properly instead.
Thank you Ali for taking the time to raise your concerns. We do always aim to provide a good level of service and as such I would like to ask you to contact us directly via review@countrywide.co.uk. so that we can investigate your concerns further. Kind regards, Scott
5/5
GoogleThe guys and gals at Abbotts Wymondham were excellent during my sale and purchase, kept me informed at regular intervals throughout. Photos for the website were done quickly, viewings were taken care of, and a buyer was found in less than a fortnight, which was ultimately the person we sold to a few months later. I'm not really sure how Abbotts could have done better. Thanks!
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.
5/5
GoogleReally helpful and friendly, everything organised quickly and efficiently. Best letting agent I have had yet! Thank you
Hi Nicky, thanks for leaving your kind review, so happy the team at Abbotts were of great assistance. Kind regards, Mark
5/5
GoogleI have always received attentive service from Abbotts Countrywide Letting’s in Ipswich - in the last 4 years they have managed my flat very efficiently - all their staff are friendly and professional - I have been looked after by Damian, Eric and Olivia Mindel and I would highly recommend this company.
Thank you Lesley for your wonderful comments and 5* review! Best wishes, Scott
5/5
GoogleMark was extremely helpful and took a lot of the pressure away from organising our mortgage. I would definitely go back to him in the future and would thoroughly recommend him. He was always on the end of the phone and very efficient. Thanks Mark.
Thank you for your wonderful 5* review! It is brilliant to read that you had such a great experience. I will make sure your kind words are made known to the whole team. Best wishes, Scott
5/5
GoogleWe recently bought our house using Abbots Estate Agency and we chose Verity Wilde to be our mortgage adviser. She was absolutely brilliant in explaining the whole process, advising us on everything we may need and finding us a good mortgage deal. We could approach her easily for advise and additional information and she took an extra time to meet us in suitable for us time/branch location. We are very happy with her services.
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy
5/5
GoogleMany thanks to the wonderful Lettings and Sales team at Abbotts in Bury St Edmunds. Tom and Kerry were very helpful in helping me source a new rental property, showing me around properties that suited my needs and requirements quickly, efficiently and answering all my questions. Thanks again to Jamie and Steven for selling my property for a great price too. To show my many thanks, I even took the four out for dinner!
Thank you for your wonderful 5* review! It is brilliant to read that you had such a great experience. I will make sure your kind words are made known to the whole team. Best wishes, Scott
5/5
GoogleVery good service from Kerry, highly recommended.
Thank you for your kind words and 5* review! Best wishes, Scott
5/5
GoogleHad a few poor experiences with other estate agents but a recent viewing with Tom at Abbotts has bucked the trend. Info and guidance offered was useful and felt tailored to my requirements. Overall, polite and helpful!
Thank you for your kind words and 5* review! Best wishes, Scott
5/5
GoogleVery professional, friendly and efficient service from the Bury St Edmunds team.
Thank you for the great 5* review. Best wishes, Lucy
5/5
GoogleWas shown a property by Tom, he has a double surname and can’t remember what it was, (sorry). I would just like to say he was extremely mannerly and understood exactly what it was we were looking for. Excellent people skills and he did a great job. I’d have him show me round all houses!
Thank you for your wonderful 5* review! It is brilliant to read that you had such a great experience. I will make sure your kind words are made known to the whole team. Best wishes, Scott
5/5
GoogleReally happy with how my sale went, Paul Ward was extremely helpful throughout the process and will definitely use him again when I next move
Thank you for your kind words and 5* review! Best wishes, Scott
5/5
GoogleMany thanks to Pat and the team at Abbott's Ely. Pat went above and beyond to get the sale through on our house. We can thank the whole team enough for all there hard work thought our sale and purchase. Would defiantly recommend there services.
Really great to read another 5* review for the Abbotts, Ely branch. Thank you so much and congratulations on the sale of your property. Your comments will be passed on to the team. Kind regards, Lucy.
5/5
GoogleI cannot praise Abbotts Estate Agents Cromer enough. They organised my letting of a beautiful flat in super quick time (going to great lengths to organise all matters thoroughly and also rapidly drawing up a tenancy agreement). Nothing was too much trouble for the team there. They ensured the property was safe for me to move into and put themselves out several times to ensure I could move in on my desired date. I would particularly like to praise Hannah for everything she did personally to facilitate my application and tenancy. Her professionalism and level of care are exemplary. The experience has been the best I have encountered so far with an estate agent. Thank you so much Nina, Hannah and the team at Cromer. You're amazing. :- )
Thank you for your 5* review of our local team. I will of course make sure your kind words are passed onward. Best wishes, Scott
5/5
GoogleRating only, no written review.
5/5
GoogleFantastic staff very helpful and very friendly. I have moved a few times and can say I would never go to anyone else flawless and faultless service they really do value you and your needs.
Many thanks for taking the time to leave this brilliant 5* review of our dedicated team. Best wishes Lucy.
5/5
GoogleAlways available when you need to talk to them and they were always happy to help. Made moving house a lot easier, thank you.
Thank you for your kind words and 5* review! Best wishes, Scott
5/5
GoogleScot and dan have been very helpful. They have been very professional. Would highly recommend the lettings team in Norwich Thankyou
Thank you for your kind words and 5* review! Best wishes, Scott
5/5
GoogleMy family and I cannot thank Dionne enough for making our dream of buying our first house a reality. She has been nothing but a great financial advisor turned friend and supporter. Although our journey has not been straightforward due to circumstances beyond our control, Dionne was always there for us until we got our keys to our new house. My husband and I met Dionne in April this year as we were finding our way into the house property ladder. We had no clue what to do back then as well as no idea wether we were ready to do it. Dionne made us feel welcomed. She spent a lot of time with us discussing our circumstances, the different products out there in the market and which options she believes best fit us. She has so much knowledge and experience as well as passion for helping first-time buyers that we felt so assured even on our first appointment with her. We have learned so much from her not only on mortgages but also on handling day-to-day finances which we would carry with us for life. We got our mortgage approved within a few days of application. Unfortunately the sale of the first house we were buying fell through and so we had to find another property in July. We could have gone to another mortgage broker because the next property was under another estate agent but we decided to go back to Dionne for advise which I believe was one of the best decisions we've made so far. She made us feel reassured and that she is with us every step of the way. She took the stress and pressure off us and went out of her way to get a new mortage approved for us. Finally, our dream came true and we are now starting to move into OUR new HOME. We highly recommend Dionne especially to first-time buyers. She is a sincere, honest and passionate financial advisor and mortage broker with a wealth of knowledge and experience. She will not let you down. Thank you so much Dionne and we wish you all the best in everything! Thank you to Abbotts Basildon as well for being so helpful and welcoming.
Dear Wella, Thank you for such a fantastic review for the customer service delivered by Dionne. We always like to read such comment as this encourages us to even do better. I am pleased to read that you have had a great experience. Please accept our best wishes and i will share this review with Dionne and everyone at the branch. Kind Regards, Sarah
5/5
GoogleSimon and Amanda did a very good job promoting our house in the most advantageous manner. All through the process kept us fully up to date. We highly recommend this team to handle any sale in the most beneficial manner for all concerned. The 5 stars were certainly deserved.
Thank you Martin for your excellent 5* review and recommendation. I am so pleased to read of our local Abbotts Countrywide branch provided you with a fantastic service. Kind regards, Lucy.
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Norwich (2 Riverside Centre) has the most, with 299 reviews rated 4.5 out of 5, followed by Ipswich (139 Main Road) with 243.
The 38 Abbotts Countrywide offices, by town:
