Trusted Agent profile · Derbyshire, Rutland, Nottinghamshire and more
Verified
★★★★★
5,944 reviews across 36 offices and 7 platforms
Newton Fallowell has 36 offices, in Newark, Burton on Trent, Lincoln, Peterborough, Retford, Oakham, Mansfield, Melton Mowbray, Stamford, Leicester Forest East, Bourne, Skegness, Boston (two offices), Oadby, Coalville, Telford, Grantham, Walsall, Brownhills, Ashby De La Zouch, Sleaford, Stoke On Trent, Brigg, Swadlincote, Lichfield, Spilsby, East Leake, Coalville Lettings, Syston, Market Deeping, Sutton Coldfield & Erdington, Worksop, Horncastle, Bingham and Melbourne (Derbyshire, Rutland, Nottinghamshire and Lincolnshire). Together they have 5,944 reviews on seven platforms, rated 4.5 out of 5 overall.
4,726
Reviews on Google
All 36 offices
340
Reviews on Facebook
All 36 offices
18
Reviews on Yell
All 36 offices
108
Reviews on The Trusted Agent
All 36 offices
408
Reviews on The Trusted Agent
All 36 offices
197
Reviews on Trustpilot
All 36 offices
147
Reviews on allAgents
All 36 offices
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
I cannot recommend Newton Fallowell Estate Agents highly enough for the recent sale of our property. From the very first valuation to the final exchange of ...Read all 57 from sellers
Great estate agents.Very helpful and great communication. Samantha in Coalville was great and made the whole process straightforward, would highly recommendRead all 27 from buyers
So far everything has been excellent. Kate is terrific and nothing is too much trouble. She can sort out any problem, quick and professionally. Jason also is ...Read all 2 from landlords
Olivia has been amazing from start to finish with helping a family member rent one of their property's. Very good communication and very friendly , would ...Read all 3 from tenants
Newton Fallowell's 36 offices, most reviewed first. Each has its own page.
Showing 4,724 reviews on Google only. Show every review
5/5
GoogleWe had a fantastic experience with Andrea throughout our house search. From the very first viewing, she was friendly, professional, and incredibly helpful. She took the time to answer all of our questions, kept us informed throughout the process, and made what can often be a stressful experience feel smooth and straightforward. Thank you for all your help and guidance. We would highly recommend Andrea to anyone looking for a positive and professional experience.
4/5
GoogleHannah was excellent
5/5
GoogleVery good communication every week leading up to ownership of house and aways there when needed.
Thank you so much, Richard, for your lovely review. We’re delighted to hear that you felt well supported throughout your journey to home ownership and that our regular communication helped keep you informed every step of the way. Being there for our clients when they need us is incredibly important, so your kind words mean a great deal to the whole team. Congratulations on your new home, and thank you again for your support!
5/5
GoogleI am super thrilled with this letting agency. Especially Jayne made the whole process so smooth and easy. She answered calmy to my million questions and she always had that positive thinking which helped me a lot! Can not recommend enough!
Hi Rodica, Thank you so much for your 5 star review and kind words, we are deighted you have had such a great experience. Wishing you all the best in your new home.
5/5
GoogleI had a fantastic experience working with James throughout my property purchase. From start to finish, he was professional, responsive, and extremely helpful. I appreciat his support and would highly recommend him to anyone looking to buy property.
Hi Maya, thank you for the review and in particular your feedback on working with James my Sales Manager it’s really appreciated, it’s not just us that think he’s great. All the very best with your new purchase! And we appreciate, you recommending us. Best wishes Neil & the team
5/5
GoogleWe recently sold our house with Newton Fallowell and the service we received was brilliant from start to finish. Everyone we came into contact with was very helpful and knowledgeable. However, a special mention and thank you to Rick who went above and beyond for us throughout the entire process and ensured no stone was left unturned despite a number of set backs along the way. Highly recommend and thank you.
Hi Cai Firstly congratulations on your move, I really appreciate you choosing Newton Fallowell to sell your property and I'm very grateful for the review of this experience. With personal thanks Neil & the team
5/5
GoogleNewton Fallowell have been fantastic from start to finish during my 8-month buying period. So helpful and encouraging, providing advice and spending countless hours chasing solicitors for me. Highly recommend!
Hi Jen, Congratulations! We got their eventually! Really appreciate the review and your recommendation!
5/5
GoogleAlthough N&F were not my agents (they were acting for my vendor) Rick has been extremely diligent in his communications with me, so I always knew what was happening. Thank you.
Hi Shirley Congratulations on your purchase we hope you're enjoying your new home. Thank you very much for your review and feedback. Communication is key and thank you for recognising we delivered this, its really appreciated. All the best from us
5/5
GoogleFantastic estate agents from start to finish. From the very first viewing of the property to the exchange of contracts. Can’t rate them highly enough. Thank you.
Hi Jodie Congrats on your purchase and thank you for the lovely review, it's really appreciated! All the very best in your new home, you deserve it! Kind regards Neil & the team.
5/5
GoogleI was, buying a property listed with Newark Newton Fellowell. I dealt mainly with James, at times other people as well. James was friendly professional and effective. When I could not get my own conveyancor moving he was able. If he said he would do something it happened. Gave good honest advice. The young lady doing the viewings was good as well. If I was selling these guys would be first to quote on my business. In the end the sale did not complete but it was not their fault. James rang me about other property s that came up. They remained professional and friendly and it is my pleasure to recommend them.
Hi Dennis Really appreciate your review and comments on your positive experience working with my agency. All the very best in the future from Neil & all the team @ Newton Fallowell - Newark
5/5
GoogleCouldn't of asked for a quicker response and service relating to a tree outside the property all approved with the hour for the work to be carried out
Hi Sharon, Many thanks for your lovely 5 star review, we are delighted that you were impressed with Kleo's quick response. Best wishes
5/5
GoogleBest agency!! 👌 Very friendly guys working there and 100% recommend! …
Hi, many thanks for your 5 star review and kind words it is much appreciated. Best wishes
5/5
GoogleExcellent customer service. My husband and I got a house on rent from them in Burton. The paperwork and upkeep of the place were impeccable. Communication was great and keys were handed over in good time! I really appreciate how thoughtful they were in setting up the place. Special thanks to Jayne and Ben.
Hi Nodee, Many thanks for your lovely 5 star review and kind words. We are delighted that you have had such a great experience. Enjoy your new home. Best wishes
5/5
GoogleI’ve been with Ben and Jayne for more than 3 years now, and I’ve always had a really positive experience with them and the lettings team. They have consistently been friendly, professional, responsive, and genuinely helpful whenever I’ve needed assistance. Communication has always been clear and reliable, and it’s reassuring to deal with people who truly care about their tenants. I would highly recommend Ben, Jayne, and the team to anyone looking for a trustworthy and well-organised letting agency.
Hi Anton, many thanks for your lovely words and 5 star review, we really do appreciate it. Ben and Jayne will be delighted by your comments. Good luck in your new home. All the very best.
5/5
GoogleNewton Fallowell definitely get 5 stars from me! I had my absolute heart set on the property I have moved to and was extremely disheartened when I thought it had gone something just told me this was mine. So I asked for the chance for a viewing regardless of the interest and I got one the next afternoon. Cleo showed me and my children around. She was punctual , professional and I expressed my love for the property. I then went on to hear from jayne who was amazing beginning to end. After all the checks both ends I was in with a week of viewing. The whole team was great but I can’t thank Cleo and Jayne enough. Jayne was outstanding I called every day and every email and was probably a pain. She even pushed the move date for me and it was fast professional and I felt like it was my home. I would highly recommend this estate agents the team seem great and all warm and welcoming as well as professional. I’m extremely happy to say the least there isn’t enough words. Thank you
Hi Kirsty, Thank you so much for your five star review and kind words, we are thrilled that you have had such a positive experience with us. We wish you all the very best in your new home, we hope you and your daughter will be very happy.
5/5
GoogleWe had a very easy, straight forward experience with Newton Fallowell, I would recommend to anyone. Staff are amazing and helpful, answered all our queries straight away and got us where we wanted to go.
Hi Jordan, Many thanks for taking the time to leave us a 5 star review, we are thrilled you had such a great experience. All the best in your new home.
5/5
GoogleI instructed Newton Fallowell to sell my bungalow when the initial agents failed to do so. From the date of instruction to the date of completion I feel that they were fully invested in getting the best price possible and progressing the sale actively - chasing those who needed it and keeping me updated at all times. David Parker was always available to discuss matters - as was Corey Prevett. I would not hesitate to use Newton Fallowell in the future and would happily recommend them.
Thank you for your kind words Nicola, it was a pleasure to assist you with the sale of the bungalow. Kind Regards David Parker
5/5
GoogleThe service provided was excellent. We found both David and Corey professional, courteous and efficient.
Thank you Michael & Yvonne, It was a pleasure assisting you. Kind Regards David Parker
5/5
GoogleLovely people. All ways on it and ready to progress the sale
5/5
GoogleVery friendly and helpful staff who helped me with everything and answered all my questions which I found very helpful being a first time renter would definitely recommend.
5/5
GoogleWhat amazing company to have as my landlord for 7 years all staff are kind and caring we are sad to leave this company I highly recommend anyone need accommodation ☺️
5/5
GoogleVery helpful and quick to respond to queries.
5/5
GoogleAmy, Nick and Ollie, and their team have worked tirelessly in the advertising, promotion, and sale of my property. They have gone the extra mile helping to identify and resolve any issues along the way!! I wish to thank them all, couldn’t ask for better, I would highly recommend to anyone looking to buy or sell a property in the Telford area !!
Thanks carol ! Much appreciated. Great to work with you.
1/5
GoogleThis Estate agents is the worst around. We had been going through a purchase of property that took 10 months to never complete. One issue after another and the service from Amy and Oliver wasn’t good. Oliver couldn’t keep track of the lies he was telling from day one saying he had spoken directly to the seller’s solicitors and he never did. Saying he had “ contacts to contact people about a one going issue with the property we trying to purchase”to then suddenly he had no idea what we was on about. We would phone to talk to either Amy or Oliver for an update on the property from a previous phone call a week before. To Amy not being kept in the loop and have no idea what has happened in her time away. Communication between the both of them needs to be worked on. Amy sent multiple emails stating that the delay was from our side of the chain and that we were the reason the sale hadn’t completed yet. When we had sold our property and moved out a few days prior to receiving this email. Out of fear that our buyers were going to pull out. Now fast forward 3 months since our sale and the purchase never went through. We were expected to pay out even more money into a property we yet didn’t own to change the title deeds . So we cut our losses and pulled out. After months of stress and anxiety from being told the seller was going to pull their lower offer on the property if it wasn’t complete in 2 weeks. To then them saying they have no idea what we are talking about when we have email proof of this. The treatment was unacceptable. They don’t care about the customer purchasing. Also Amy claiming we was completing on day that our solicitor hadn’t even agreed to and hadn’t agreed with us as the buyers and none of us knew anything about it other then Amy and the sellers solicitors and they expected a 48 hour turn around which was never going to happen as the property couldn’t be bought with a mortgage in the end anyway. It got to the point our solicitor told us to stop communicating with the staff as they were causing more complications and giving out false information from sellers solicitors.
Thanks for your review. I think we both know that ultimately you were not quite sure about the property and changed your mind having considered it being too small for your requirements. We can see this from your enquiries to view other properties whilst you were proceeding with the purchase. You did also pull out at an earlier stage, then decide to continue with the purchase, before again changing your minds again. We get it, moving is stressful and we were trying to help things along as much as possible but its not our responsibility to set dates just to encourage the process along. In our oppinion it was your solicitors poor communication and your lenders requirements which led to delays. Your lender required deeds of variation which complicated matters and led to the case dragging on. Again not our fault. The fact that you never raised a complaint during the process or after, then reverted to leaving a nasty review, also shows the general public that you dont have a case to complain about. We feel you are just lashing out at us due to you making a wrong decision which led to financial cost. Again not our fault. Consequently we have a new buyer for the property now and we have recommended they buy your searches and enquiries from you to try and help alliviate some of the cost and help you out. This is not something a poor agent would do or consider !
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The Trusted Agent 2026 results for Newton Fallowell, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Newton Fallowell branches are among The British Property Awards 2026 winners.
The British Property Awards 2026: 2 Gold across two branches.
British Property Awards winners in seven years, the group and its branches: 2019, 2021, 2022, 2023, 2024, 2025, 2026. A British Property Awards winner every year since 2021.
British Property Awards by year, 2019 to 20252025 7 Gold across six branches The British Property Awards 2025 winners
2024 5 Gold across three branches The British Property Awards 2024 winners
2023 3 Gold, 1 Silver and 1 Bronze across three branches The British Property Awards 2023 winners
2022 4 Gold and 1 Silver across five branches The British Property Awards 2022 winners
2021 1 Gold The British Property Awards 2021 winners
2019 2 Gold across two branches The British Property Awards 2019 winners
Source: The British Property Awards 2026 winners, as published. Earlier years link to each year's list.
Newton Fallowell and its branches won ESTAS awards in four years, most recently 2023.
ESTAS winners in four years, the group and its branches: 2020, 2021, 2022, 2023.
ESTAS awards by year, 2020 to 20232023 3 Best in Postcode across three branches ESTAS 2023 winners
2022 1 Gold, 1 Bronze and 3 Best in County across three branches ESTAS 2022 winners
2021 2 Best in County across two branches ESTAS 2021 winners
2020 1 Silver and 3 Best in County across two branches ESTAS 2020 winners
Source: ESTAS winners lists, as published, linked by year.
Newton Fallowell and its branches won awards at EA Masters in one year, most recently 2022.
EA Masters winners in one year, the group and its branches: 2022.
EA Masters by year, 20222022 31 Gold across 31 branches EA Masters 2022 winners
Source: EA Masters winners lists, as published, linked by year.
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Newark has the most, with 682 reviews rated 4.8 out of 5, followed by Burton on Trent with 658.
The 36 Newton Fallowell offices, by town:
57 reviews from sellers, rated 4.9 out of 5 on average. For example, Deborah wrote: "I cannot recommend Newton Fallowell Estate Agents highly enough for the recent sale of our property. From the very first valuation to the final exchange of ..."
27 reviews from buyers, rated 4.8 out of 5 on average. For example, Anthony wrote: "Great estate agents.Very helpful and great communication. Samantha in Coalville was great and made the whole process straightforward, would highly recommend"
3 reviews from tenants, rated 5.0 out of 5 on average. For example, Gemma wrote: "Olivia has been amazing from start to finish with helping a family member rent one of their property's. Very good communication and very friendly , would ..."
Yes. In The Trusted Agent 2026 awards, Burton on Trent won Platinum, Retford won Gold and three more branches won Trusted Agent. At The British Property Awards 2026 its branches won 2 Gold awards. The group and its branches have also won 70 other industry awards since 2019.
