Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 5/5
GoogleHeather was simply outstanding and we might possibly not have completed had she not repeatedly chased the seller and our two largely useless conveyancers. She was patient from the first viewing (we were buying) and then she made sure everyone kept talking right through to the day of completion. She's honest, open, calm (I wasn't always), communicative, attentive and always gets back to you if not available. Thank you so much in helping us through this process, Heather.
John · 14 October 2024 · Fine Ware
Agent replied · 9 December 2024
I was more than happy to help, delightful buyers and was a pleasure.
★★★★★ 5/5
GoogleWe decided to trust our recent house sale to Heather of Fine & Country following a glowing recommendation from a friend, of the service she offers and then from our initial meeting with her. From the get go we valued Heather’s straightforward approach and advice. We had confidence in her experience of the market and hence in what she was telling us. We always felt that our house sale was her priority and particularly appreciated the fact that she personally handles the complete process … we think this is her superpower … she really is on top of the detail of the transaction and is only ever a phone call/ WhatsApp message away. Thank you Heather.
Fiona · 14 October 2024 · Fine Ware
★★★★★ 5/5
GoogleRichard and his team were terrific, got a good price & sold within 12 hours. Safe & professional, I would thoroughly recommend F & C Ware. Brilliant.
Personal thanks Rich
Richard · 14 October 2024 · Fine Ware
Agent replied · 9 December 2024
Most welcome, thank you for the review.
★★★★★ 5/5
GoogleIf we could give more than 5 stars we would. We bought through Fine and Country Ware and Richard Cartwright was amazing. He recommended we look at a property that we hadn't originally considered, and his judgement was perfect...the house was eveything we wanted and more. Not only did he help us with our purchase but he also advised us hugely with selling our property where our agents were sadly lacking. It wasn't the easiest of moves due to others in the chain, but at all times Richard was supportive, helpful, tenacious in moving things forward, kind and reassuring (and very very patient!). We are finally in our perfect property and whilst we have no intention of moving for a very very long time, if we had to, Richard would be the agent we would turn to.
Thank you Richard for everything you have done 🙏🏻
Tracey · 14 October 2024 · Fine Ware
★★★★★ 1/5
Google5 attempts to organise a viewing, over 4 days with repeated promises to get back with confirmation. After I had to chase i eventually have the displeasure of talking to “Rupert”. One of the most arrogant and sleazy sounding estate agents I have ever spoken to. He made excuses in a tone of voice I would expect from an SS Officer. I will not use this estate agent ever again and recommend you do the same.
Ross · 14 October 2024 · Fine Canterbury
Agent replied · 21 March 2024
Hi Ross, thank you for your review and we are sorry that your experience was not a positive one. After investigating this further I wanted to add some missing information to your review which may help add some context.
You contacted us on the 23rd January requesting a viewing and was greeted by our out of hours team who handle the over flow of calls when we are on the other line. Within 2 hours of your initial contact we emailed you asking you to contact the office as we needed to register your details and discuss the property before we could confirm a viewing. Unfortunately, you called after 5:30pm when the office had closed. On the 24th (the next day) we called you in the morning and managed to speak to you. You confirmed that you had to sell in order to buy and we explained that the property you wanted to view had an offer that was being negotiated so we would need to speak to the seller to confirm if they wanted a viewing from someone who had to sell. The seller came back to us the next day (25th January) to confirm that they were going to accept the offer they had an a viewing would not be possible as you would need to sell before you could buy so they did not want to waste yours or their time.
We are sorry that we were unable to secure a viewing for you and that between waiting for responses from you and the seller it took 48 hours to come to a resolve but we have to act in the best interests of our sellers and also yourself and a viewing would not have been fair to you, the seller or the person whom was about to have an offer accepted on the property.
We wish you all the best with your property search.
Kind regards
Fine & Country
★★★★★ 5/5
GoogleF&C are a little more expensive than competitors however the extra cost is well worth it.
They are the only estate agent I have ever used that are proactive and always contactable. Quite often after agreeing the contract estate agents are less than helpful but F&C were available daily to ensure the sale moved along effectively.
The process from valuation to sale was efficient and clearly defined. The brochure was also much better quality than standard estate agents.
I would highly recommend them if you want a good service and excellent communication.
David · 14 October 2024 · Fine Diss
Agent replied · 21 March 2024
Dear David, thank you for your kind review which we will pass on to the team and may we take this opportunity to wish you every success for the future and a great year in 2024.
Best Wishes from the Team at Fine & Country
★★★★★ 5/5
GoogleI cannot speak highly enough of the staff in the Diss office. Chris, Tania & Julie (supporting from Norwich) have been amazing. So much so that even when the sale was dragging on, I felt reassured & supported by them. They were the glue that brought the whole process together. I’m not sure we would have reached completion without them.
Susie · 14 October 2024 · Fine Diss
Agent replied · 21 March 2024
Dear Susie
Thank you for your kind review, it is much appreciated and we will make sure we pass it on to the team.
Best wishes for the future from all of us here at Fine & Country
★★★★★ 5/5
GoogleA big thank you to all the staff at the Fine and Country office in Diss following the sale of our house. Chris provided us with sound advice and judgement at the start of the process with Tania handling the prospective clients in a highly professional way. Sue, in the office, was an excellent guide to the management of the process and Julie Vassar worked closely with us keeping us informed all through the purchasing process which proved reassuring. The photography and sales material was of a really high standard which went over and above what we have seen before adding to the high standard and quality of the sales process.
We would highly recommend the Fine and Country team in Diss if you are considering the sale of your home - they were exceptional from the start.
Julie · 14 October 2024 · Fine Diss
Agent replied · 30 December 2023
Dear Julie
Thank you for your kind words which we have passed on to the team. Sending very best wishes to you both for the future from all of us here at Fine & Country.
★★★★★ 5/5
GoogleWe had a first class experience with Fine & Country. From the first visit of Christopher, to the viewings, mostly led by Tom, and the very tortuous process of progress chasing by Julie, everything was super professional.
The photography was great and showed the house and grounds very well.
However the reason for the unequivocal 5 Star rating, is that everyone we dealt with realised that we were not just selling a house, we were selling our home. This made all the difference to us.
Some people may wonder if it is worth paying the slightly higher commission that Fine & Country charge. Based on our experience, we would say 100% yes. The kindness, professionalism and attention to detail were exemplary. We cannot recommend them highly enough.
Andrew · 14 October 2024 · Fine Diss
Agent replied · 21 March 2024
Dear Andrew
Your kind words are much appreciated and we will make sure that the team see your review. We would like to wish you all the very best for the future.
Kind regards
The Team at Fine & Country
★★★★★ 5/5
GoogleAll the staff at Fine and Country have been helpful, professional and supportive through the long (and sometimes gruelling) process of selling our house. I would highly recommend selling a property with them. Tania in particular, as our agent, was very responsive and a pleasure to work with. Queries were always followed up, she helped us get answers from solicitors and move things forward on numerous occasions. We would highly recommend working with Fine and Coubtry and Tania especially.
Antonia · 14 October 2024 · Fine Diss
Agent replied · 21 June 2024
Dear Antonia, Thank you for your kind words and recommendation for the team and Tania in particular. Both Tania and the whole team here at Fine and Country send you and your family our very best wishes for the future.
★★★★★ 5/5
GoogleFine & Country (Diss branch) have been amazing from start to finish with our house purchase. We viewed a number of properties through them, taking our individual needs and requirements into consideration at every stage until we found the property we wanted. Tania was our initial contact who was fantastic throughout the beginning of the purchase process. Always happy to help and mediate between us and the vendor. Once the purchase was agreed we had the amazing help of Julie to get the sale over the line. It was quite a long and difficult process but Julie was outstanding and kept things on track when they could easily have gone wrong. Overall, a very professional and reliable estate agents who I would highly recommend to anyone wishing to purchase in the area. Not all estate agents operate at this level! Just brilliant. Many thanks... a glass of wine will be available to both Tania and Julie should they wish to pop round once we've moved in.
Stephan · 14 October 2024 · Fine Diss
★★★★★ 5/5
GoogleFine & Country Diss have handled our sale through to exchange with excellent professionalism and expertise.
Chris Scott valued our property and gave us the confidence that we needed to market it. We actually had offers on it after three days!
Tania Lennard negotiated the sale with her exceptional customer service skills and professional manner.
Julie Vassar provided us with the after offer support and worked hard with the chain to keep everything moving smoothly through to exchange.
The Fine & Country Team have made our move possible Thank you!
Julie · 14 October 2024 · Fine Diss
Agent replied · 21 March 2024
Dear Julie
We really appreciate you taking the time to write a review and we have passed on your thanks to Tania and Julie, thank you.
Sending you our best wishes for the future from all of the team here at Fine & Country.
★★★★★ 5/5
GoogleJonathan was superb from start to finish, professionalism and communication 10/10 - I cannot recommend him and Fine and Country highly enough.
We had been looking for the perfect home for such a long time and Jonathan found exactly what we were looking for.
By far the the best home buying experience we have ever had.
Daryl · 13 October 2024 · Fine Northampton
Agent replied · 20 June 2024
Hi Daryl, we are delighted to hear you had a positive experience purchasing through Jonathan! Thank you for your positive review, it is appreciated.
★★★★★ 5/5
GoogleWe just wanted to let you know how fabulous one of your agents is, Jonathan Lloyd-Ham. The sale of our property, Apple Tree Lodge in Maidford, Towcester completed last week which Jonathan managed. From the very first moment we spoke to Jonathan for getting a valuation, all the way through to completion day, his level of service and professionalism has not just been good but outstanding.
It is rare to find someone these days with the clear level of passion and enthusiasm for their job that Jonathan has unwaveringly shown. There is a saying that it is not what someone says or does but how they make you feel that you remember - we feel like we had a friend who we trusted and who supported us throughout, with nothing being too much trouble. The key though to this was it was clear he was doing it out of genuine love for his job and compassion for his clients, rather than chasing a target.
I am assuming in this industry sale targets are a primary focus, but often at the detriment of losing compassion. Johnathan has not lost this and should be the leading example for the estate agent culture.
Our hope with this review is that you run some form of reward and recognition, and again not just base this on target achievement but value and recognise the approach and professionalism of your agents who go above and beyond, not just their outcomes. Jonathan fully deserves this recognition. We would not hesitate to use Fine and Country again, but with the express request that our agent, regardless of locality, was Jonathan. We wish him every success in the future and hope Fine and Country truly value and recognise the amazing agent he is.
Sam · 13 October 2024 · Fine Northampton
Agent replied · 20 June 2024
Hi Sam, thank you for taking the time to leave us such positive feedback! Your recommendation means a lot as we pride ourselves on our exceptional service. Thank you again for your review!
★★★★★ 5/5
GoogleI am delighted to share our outstanding experience with Jonathon Lloyd- Ham from Fine & Country estate agents. Their diligence is truly commendable, ensuring every detail of the property transaction was handled with care and precision. The quality of service, support, and guidance provided was exceptional, making the entire process seamless and stress-free. Their effective and efficient communications demonstrated a commitment to keeping me well-informed at every step of the process. The expert guidance offered by Fine & Country truly sets them apart, and I wholeheartedly recommend their services for a real estate journey marked by excellence.
Dawn · 13 October 2024 · Fine Northampton
Agent replied · 20 June 2024
Hi Dawn and Anthony, thank you for taking the time to leave us a positive review! We are very glad you had outstanding service from Jonathan and really appreciate the positive feedback.
★★★★★ 5/5
GoogleCarron and the staff at the Kingswood office have always been amazing when renting our property in Kingswood, Surrey. They deal with everything in an extremely efficient manner.
I would always recommend them when letting properties.
Rob · 13 October 2024 · Fine Kingswood
Agent replied · 11 November 2024
Thank you Rob for the great review.
★★★★★ 5/5
GoogleAmazing service from all the team at the at the Kingswood branch. Nikki, Zoe and Kate were exceptional and so professional throughout the whole process. They went to great lengths when they didn’t have to just to be helpful in issues relating to onward chain. Would absolutely recommend them 💯 The only issue we had was our sellers weren’t so professional or reasonable and left all their rubbish behind in the house and left it filthy and they still haven’t re-directed their mail!! But that’s not the Estate Agents fault they did an amazing job. 😊
Harry · 13 October 2024 · Fine Kingswood
Agent replied · 13 October 2026
Thank you Harry …
★★★★★ 5/5
GoogleCarron and her team have been managing our property for many years. I have developed a very good working relationship with them and they have always been professional, responsive and efficient in all aspects of the property management process. Tenants are thoroughly vetted and we have never had any major issues regarding rental payments or property care due to tenants. As an absent landlord, I have always felt our property was in capable hands; I would not hesitate to recommend Carron and her wonderful team.
Claire · 13 October 2024 · Fine Kingswood
Agent replied · 11 November 2024
Thank you Claire and we are so glad you are pleased with our service.
★★★★★ 5/5
GoogleI have been using Fine & Country, Kingswood, for the rental of my property for the past 4 years or so. They have been absolutely first class and professional, and also have a personal touch, so that I felt that my property was in excellent hands. They have also found me a buyer, and - touch wood - the sale is about to close. Thoroughly recommended.
Tony · 13 October 2024 · Fine Kingswood
Agent replied · 11 November 2024
Hi Tony, thank you for your review, we are thrilled you are happy we are ongoing service.
★★★★★ 5/5
GoogleThank you so much to the Kingswood branch team at Fine and Country. Have dealt with everyone of the team and they have been so helpful from the start to the end of the process. Nothing has been too much for them and they have handled everything with professionalism and care and we couldn’t have got through this process without them. Thank you so much to the whole team, we have found our dream home and you helped make that possible.
Bernadette · 13 October 2024 · Fine Kingswood
Agent replied · 11 November 2024
Thank you Bernadette for your kind words, we welcome you and your family to Kingswood and we hope you love your new home......
★★★★★ 5/5
GoogleWe had the absolute pleasure of working with Nikki Gillbanks from Fine & Country Kingswood, and we couldn’t be more grateful for her outstanding service throughout the entire process of purchasing our dream property. From the very first communication, Nikki was not only incredibly professional but also warm and approachable, making every interaction a delight.
She was thorough and truly went above and beyond to ensure everything was smooth and stress-free for us. Nikki’s attention to detail and dedication were apparent, as she kept us well-informed with regular updates and follow-ups, making sure that nothing was overlooked.
What truly stood out was her willingness to accommodate our needs, showing us the property multiple times to help us feel confident in our decision. Nikki's efforts made the entire experience seamless, and it was clear she genuinely cared about both us and the wonderful sellers.
Thanks to Nikki, buying our dream home was not just a transaction, but a joyful and memorable experience. We highly recommend her for anyone looking for excellent service with a personal touch. Thank you, Nikki!
Prash · 13 October 2024 · Fine Kingswood
Agent replied · 11 November 2024
Hi Prasanth, that really is so kind of you to say, it was a pleasure helping you find your dream home in Chipstead.
★★★★★ 5/5
GoogleMy partner and I recently bought our home, and Nikki was absolutely fantastic throughout the entire process! She guided us every step of the way and went above and beyond to ensure everything went smoothly, even during the stressful moments. We couldn't have asked for more and are so grateful for her support in helping us get everything over the line. Highly recommend her to anyone looking for a dedicated estate agent
Sarah · 13 October 2024 · Fine Kingswood
Agent replied · 11 November 2024
Thank you Sarah so much for your great review, you were both a pleasure to work with and we hope you will be really happy here in Kingswood.
★★★★★ 5/5
GoogleProfessional service from start to finish from Nikki and team, in what can only be described as difficult market conditions.
Thanks again
Neil · 13 October 2024 · Fine Kingswood
Agent replied · 21 June 2024
Thank you Neil, we wish you Natasha and the family well in your new home…..
★★★★★ 5/5
GoogleWe bought our house through Fine & Country / Asprey. Lovely team of people.
Peter · 13 October 2024 · Fine Kingswood
Agent replied · 21 June 2024
Thank you Peter for your kind words. Kind regards Zoe
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