5/5
GoogleLisa was very helpful sorted out my query totally capable and professional
Agent replied
Thank you for your brilliant 5* review! Best wishes, Scott @ Customer Relations
Trusted Agent profile · Norfolk, Suffolk, Essex and more
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Abbotts Countrywide estate agents in Norwich, Ipswich, Chelmsford and 25 more
★★★★★
3,512 reviews across 38 offices and 1 platform
Abbotts Countrywide has 38 offices, in Norwich (five offices), Ipswich (three offices), Chelmsford, Cambridge, Basildon, King's Lynn (two offices), Bury St. Edmunds (two offices), Downham Market, Colchester, Rayleigh, Cromer (two offices), Thetford, Ely, Fakenham, Ilford, Beccles, Hunstanton, Stowmarket (two offices), Rochford, Attleborough, Southend-on-Sea, Halesworth, Epping, Great Yarmouth, Swaffham, Newmarket, Dereham and Holt (Norfolk, Suffolk, Essex, Cambridgeshire and Greater London). Together they have 3,512 reviews on 1 platform, rated 4.6 out of 5 overall.
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers1 review
Professionalism at its bestRead the review from sellers
Buyers1 review
Before we event went to view a house they were listing for sale, the agent was pushing for us to see their mortgage broker. I had to repeat several times that I ...Read the review from buyers
Landlords1 review
Sheridan was excellent!! Can't say enough good things about her and how easy she made the whole process. Highly recommended!Read the review from landlords
Our offices
Abbotts Countrywide's 38 offices, most reviewed first. Each has its own page.
- Abbotts Countrywide Norwich (2 Riverside Centre)2 Riverside Centre, Wroxham, NR12 8AJ299 reviews · 299 on Google (4.5)0 in the last 90 days
- Abbotts Countrywide Ipswich (139 Main Road)139 Main Road, Kesgrave, IP5 2NP243 reviews · 243 on Google (4.5)0 in the last 90 days
- Abbotts Countrywide Ipswich (3 Butter Market)3 Butter Market, IP1 1BB233 reviews · 233 on Google (4.5)0 in the last 90 days
- Abbotts Countrywide Ipswich (46 High Street)46 High Street, Hadleigh, IP7 5AL232 reviews · 232 on Google (4.5)0 in the last 90 days
- Abbotts Countrywide Chelmsford17 Duke Street, CM1 1HP215 reviews · 215 on Google (4.6)3 in the last 90 days
- Abbotts Countrywide Cambridge60 Regent Street, CB2 1DP195 reviews · 194 on Google (4.5)6 in the last 90 days
- Abbotts Countrywide Basildon53 Southernhay, SS14 1EU189 reviews · 189 on Google (4.5)0 in the last 90 days
- Abbotts Countrywide King's Lynn (Market Place)Market Place, Burnham Market, PE31 8HF189 reviews · 189 on Google (4.2)0 in the last 90 days
- Abbotts Countrywide King's Lynn (20 High Street)20 High Street, PE30 1BP188 reviews · 188 on Google (4.2)0 in the last 90 days
- Abbotts Countrywide Bury St. Edmunds (1 Risbygate Street)1 Risbygate Street, IP33 3AA182 reviews · 182 on Google (4.6)0 in the last 90 days
- Abbotts Countrywide Bury St. Edmunds (39-41 King Street)39-41 King Street, Mildenhall, IP28 7EZ170 reviews · 170 on Google (4.6)0 in the last 90 days
- Abbotts Countrywide Downham Market16b Bridge Street, PE38 9DH167 reviews · 167 on Google (4.7)0 in the last 90 days
- Abbotts Countrywide ColchesterThe Vicarage, High Street, Dedham, CO7 6DE165 reviews · 164 on Google (4.1)3 in the last 90 days
- Abbotts Countrywide Rayleigh128 High Street, SS6 7BU161 reviews · 161 on Google (4.5)3 in the last 90 days
- Abbotts Countrywide Cromer (41 Prince of Wales Road)41 Prince of Wales Road, NR27 9HS140 reviews · 140 on Google (4.6)4 in the last 90 days
- Abbotts Countrywide Cromer (41 Prince of Wales Road)41 Prince of Wales Road, NR27 9HS137 reviews · 137 on Google (4.6)0 in the last 90 days
- Abbotts Countrywide Thetford22a High Street, Watton, IP25 6AE130 reviews · 130 on Google (4.7)0 in the last 90 days
- Abbotts Countrywide Ely12 Forehill, CB7 4AF112 reviews · 112 on Google (4.5)0 in the last 90 days
- Abbotts Countrywide Fakenham7 Oak Street, NR21 9DX112 reviews · 112 on Google (4.9)0 in the last 90 days
- Abbotts Countrywide Ilford70 High Street, Barkingside, IG6 2DJ78 reviews · 78 on Google (4.8)0 in the last 90 days
- Abbotts Countrywide Beccles25 New Market, NR34 9HE76 reviews · 76 on Google (4.9)0 in the last 90 days
- Abbotts Countrywide Hunstanton50a Westgate, PE36 5EL72 reviews · 72 on Google (4.7)0 in the last 90 days
- Abbotts Countrywide Stowmarket (42 Ipswich Street)42 Ipswich Street, IP14 1AD72 reviews · 71 on Google (4.7)4 in the last 90 days
- Abbotts Countrywide Rochford16 West Street, SS4 1AJ71 reviews · 71 on Google (4.8)1 in the last 90 days
- Abbotts Countrywide Attleborough20 Exchange Street, NR17 2AB68 reviews · 68 on Google (4.8)0 in the last 90 days
- Abbotts Countrywide Stowmarket (4 High Street)4 High Street, Debenham, IP14 6QH62 reviews · 62 on Google (4.8)0 in the last 90 days
- Abbotts Countrywide Norwich (185a Reepham Road)185a Reepham Road, Hellesdon, NR6 5NZ50 reviews · 50 on Google (4.9)0 in the last 90 days
- Abbotts Countrywide Southend-on-Sea154 The Broadway, Thorpe Bay, SS1 3ES38 reviews · 38 on Google (4.6)0 in the last 90 days
- Abbotts Countrywide Halesworth59 Thoroughfare, IP19 8AR33 reviews · 33 on Google (5.0)0 in the last 90 days
- Abbotts Countrywide Epping229 High Street, CM16 4BP25 reviews · 25 on Google (5.0)0 in the last 90 days
- Abbotts Countrywide Great Yarmouth149 High Street, Gorleston, NR31 6RB23 reviews · 23 on Google (4.6)0 in the last 90 days
- Abbotts Countrywide Swaffham5 Market Place, PE37 7AB17 reviews · 17 on Google (4.9)0 in the last 90 days
- Abbotts Countrywide Norwich (43 Exchange Street)43 Exchange Street, NR2 1DP14 reviews · 14 on Google (4.8)0 in the last 90 days
- Abbotts Countrywide Norwich (81 Unthank Road)81 Unthank Road, Golden Triangle, NR2 2PE14 reviews · 14 on Google (4.8)0 in the last 90 days
- Abbotts Countrywide Norwich (Unit 5)Unit 5, Pound Lane, Thorpe St Andrew, NR7 0SR14 reviews · 14 on Google (4.8)0 in the last 90 days
- Abbotts Countrywide Newmarket100-102 High Street, CB8 8JP4 reviews · 4 on Google (4.8)0 in the last 90 days
- Abbotts Countrywide Dereham30 Market Place, NR19 2AP2 reviews · 2 on Google (5.0)0 in the last 90 days
- Abbotts Countrywide Holt1 Market Place, NR25 6BE1 reviews · 1 on Google (5.0)0 in the last 90 days
Latest reviews from every Abbotts Countrywide office
Newest first, from every platform, with the office each review is about. First names only.
Google5/5
GooglePeter Chapman was very helpful and did a great job of keeping us up to date with our tenancy and move. I've used a lot of agencies in Cambridge and Abbotts have definitely been the best.
Agent replied
Thank you for your brilliant 5* review! Best wishes, Scott @ Customer Relations
1/5
GoogleThey don’t pick up calls during normal working hours on weekdays and do not return calls as well. It seems the voicemails left are just ignored.
Agent replied
I am sorry you felt this way. If you have further details and wish to discuss further, please contact us via review@countrywide.co.uk. Kind regards, Scott @ Customer Relations
1/5
GoogleThe worst agency never seen more rude people than why works there never give a solution
Agent replied
Hi Matilda, I am sorry you felt this way. If you have further details and wish to discuss further, please contact us via review@countrywide.co.uk. Kind regards, Scott @ Customer Relations
5/5
GoogleAbbotts have been incredibly helpful in my search for a rental property. Special thanks to Lisa for her dedication and help with my property hunt. The whole process has been so efficient and I have felt fully supported and informed along the way. Lisa has been so lovely in communications, I am very thankful for how easy Abbotts have made this process.
Agent replied
Thank you for your wonderful 5* review and kind words. I will make sure your comments are passed on to our local team. Best wishes, Scott @ Customer Relations.
5/5
GoogleRating only, no written review.
Agent replied
Thanks for the kind review. Kind regards, Donna.
5/5
GoogleWe have recently rented a property in Swaffham, with the help of Lisa Clayton. As soon as we spotted the property on Rightmove we registered our interest, and Lisa went above and beyond to help us. Lisa is friendly, professional and efficient. Thank you, Lisa. I would recommend the services of Lisa and her to colleagues to any potential tenants, buyers or landlords.
Agent replied
It is brilliant to read another glowing review of our local team, thank you for taking the time to rate us 5*'s. Kind regards, Scott @ Customer Relations
5/5
GoogleI was impressed with Samantha’s speed of response, professionalism and understanding. I definitely recommend her and her team unreservedly if you ever need their service.
Agent replied
Thank you for your wonderful recommendation and 5* review! I will make sure your kind words are passed to our local team. Kind regards, Scott @ Customer Relations
5/5
GoogleRating only, no written review.
5/5
GoogleHighly recommended! Damian and Lauren are the people to go for an easy process.
Agent replied · 21 June 2024
Thank you for your 5* review! Best wishes, Scott
4/5
GoogleEfficient service with good communication throughout the sale. Would recommend Abbotts.
Agent replied · 21 June 2024
Thank you Mary for the excellent review and recommendation. Best wishes, Lucy
1/5
GoogleBe careful. Wish I would have known before but they will steal holding deposit even if you find safety issues with the home after initially looking at the house like rotting wood and unkept windows. Also found plenty of other agents in the area that will not even charge a holding deposit. Do your research and make sure you only to sign what you are willing to lose.
Agent replied
Hello Daniel, All deposits, as required by law are held with deposit schemes with independent dispute avenues available to you which I hope you have considered if you remain unhappy. In relation to any safety issues with the property, if your home was managed by our local office, upon being made aware of the matter these would have been highlighted to your Landlord for their knowledge and ultimate decision on if they wish to repair the matter. Please do contact us with further details via review@countrywide.co.uk along with any reference numbers you do hold from when you have reported the matters in question. Kind regards, Scott @ customer Relations.
4/5
GoogleIs one of the best Agency so far, so I would Suggest to go rent or buy with Abbotts They are quite decentPositiveQuality, Professionalism
Agent replied · 19 June 2024
Thank you for your brilliant comments and review! I will make sure your kind words are made known to our local team and their Regional Director. Best wishes, Scott @ Customer Relations.
4/5
GoogleThank you for sorting out this misunderstanding.PositiveResponsiveness
Agent replied · 19 June 2024
Hi Armis, Please contact us via review@countrywide.co.uk with further details so that we can look into this for you. Kind regards, Stay safe, Scott @ Customer Relations
5/5
GoogleI have been working with Abbotts Letting agency for about a month now and everything has gone so smooth. Firstly they were able to abide by my living standards and showed me a very nice house with all the amenities I need. I have been working through two different employees (the agent that showed me the house and her co-worker) and I have been pleasantly suprised by their communication skills with each other regarding my situation. There has never been a point at which I was emailing or talking on the phone with one agent and the other didnt know what was going on. Furthermore, my agents has always answered her emails in a VERY timely manner and never left me hanging. I have had no hiccups in any point of the process of getting my house (so far).
Agent replied
Thanks for leaving a amazing 5* review and I will pass your kind words onto our dedicated team. Best wishes, Lucy
5/5
GoogleLeon and team were very helpful with the sale of our house and were able to find a buyer for us within a week. Very pleased with their performance.
Agent replied
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Best wishes, Lucy.
5/5
GoogleWell what can I say about these guys, only one thing, they are amazing!! I had my house up for sale with various other estate agents for six months prior to using Abbott’s with no luck whatsoever. Max used to call me very few weeks to try and get me to use them and stupidly I never switched. Until one day I decided to give them a try. Max and Derrick sold my house within one week, ONE WEEK! I only wish I had used them from the start. Don’t bother with any of the other estate agents, just go straight to the best! Thanks guys.
Agent replied
Really lovely to read another 5* review. Your comments will be passed on to the team. Kind regards, Lucy.
5/5
GoogleI have been working with Abbotts Letting agency for about a month now and everything has gone so smooth. Firstly they were able to abide by my living standards and showed me a very nice house with all the amenities I need. I have been working through two different employees (the agent that showed me the house and her co-worker) and I have been pleasantly suprised by their communication skills with each other regarding my situation. There has never been a point at which I was emailing or talking on the phone with one agent and the other didnt know what was going on. Furthermore, my agents has always answered her emails in a VERY timely manner and never left me hanging. I have had no hiccups in any point of the process of getting my house (so far).
Agent replied
Thanks for leaving a amazing 5* review and I will pass your kind words onto our dedicated team. Best wishes, Lucy
5/5
GoogleA late review but a much deserved one for Abbots Thorpe St Andrew, especially Kim Skiggs! Abbots worked as the agent for the owners of the property i was buying but the help and communication i received was faultless. My chain had a few blips but Kim kept chasing all parties, keeping them on their toes and keeping me informed every step of the way. Kim acted in a professional, friendly manner from first contact to picking my new keys up on the day! I would not hesitate to recommend or use the local Abbots team in the future!
Agent replied
Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.
1/5
GoogleTried to arrange a viewing on the property which joins to mine to look at as a cash buyer.... Waited 3 days for a response to be told we couldn't even have a viewing! If your thinking of selling your home then I would think twice about abbotts... The only agents who refuse to work with a cash buyer with no chain!! Wow
Agent replied
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk, Kind regards, Donna.
5/5
GoogleHighly recommended! Damian and Lauren are the people to go for an easy process.
Agent replied · 27 April 2024
Thank you for your 5* review! Best wishes, Scott
5/5
GoogleCouldn't fault the service we received from Abbotts in Wymondham. From start to finish they always kept us updated with the house sale and mortgage application. Approachable and friendly, always willing to go the extra mile.
Agent replied
Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.
5/5
GoogleBrilliant service from Kim and team. Very efficient and professional. Thanks v much
Agent replied
Thank you for your wonderful 5* review! It is great to read your comments and I will make sure they are brought to the full teams attention. Best wishes, Stay safe! Scott @ Customer Relations.
5/5
GoogleI recently moved out of a rental house that was managed by Abbotts. My checkout was done by Lisa Clayton, and I can honestly say she went above and beyond to help me get out in time! I was running a little behind for the inspection and, without me asking, she pitched in and helped clean the kitchen. It was so nice to have a friendly and helpful person at such a stressful time. Thanks Lisa!!
Agent replied
Hi Chris, Thank you for taking the time to leave us your 5* review. Best wishes, Amy
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Questions about Abbotts Countrywide
Which Abbotts Countrywide office has the most reviews?
Norwich (2 Riverside Centre) has the most, with 299 reviews rated 4.5 out of 5, followed by Ipswich (139 Main Road) with 243.
Where are the Abbotts Countrywide offices?
The 38 Abbotts Countrywide offices, by town:
- Attleborough: 20 Exchange Street, Attleborough, Norfolk, NR17 2AB
- Basildon: 53 Southernhay, Basildon, Essex, SS14 1EU
- Beccles: 25 New Market, Beccles, Suffolk, NR34 9HE
- Bury St. Edmunds (1 Risbygate Street): 1 Risbygate Street, Bury St. Edmunds, Suffolk, IP33 3AA
- Bury St. Edmunds (39-41 King Street): 39-41 King Street, Mildenhall, Bury St. Edmunds, Suffolk, IP28 7EZ
- Cambridge: 60 Regent Street, Cambridge, Cambridgeshire, CB2 1DP
- Chelmsford: 17 Duke Street, Chelmsford, Essex, CM1 1HP
- Colchester: The Vicarage, High Street, Dedham, Colchester, Essex, CO7 6DE
- Cromer (41 Prince of Wales Road): 41 Prince of Wales Road, Cromer, Norfolk, NR27 9HS
- Cromer (41 Prince of Wales Road): 41 Prince of Wales Road, Cromer, Norfolk, NR27 9HS
- Dereham: 30 Market Place, Dereham, Norfolk, NR19 2AP
- Downham Market: 16b Bridge Street, Downham Market, Norfolk, PE38 9DH
- Ely: 12 Forehill, Ely, Cambridgeshire, CB7 4AF
- Epping: 229 High Street, Epping, Essex, CM16 4BP
- Fakenham: 7 Oak Street, Fakenham, Norfolk, NR21 9DX
- Great Yarmouth: 149 High Street, Gorleston, Great Yarmouth, Norfolk, NR31 6RB
- Halesworth: 59 Thoroughfare, Halesworth, Suffolk, IP19 8AR
- Holt: 1 Market Place, Holt, Norfolk, NR25 6BE
- Hunstanton: 50a Westgate, Hunstanton, Norfolk, PE36 5EL
- Ilford: 70 High Street, Barkingside, Ilford, Greater London, IG6 2DJ
- Ipswich (139 Main Road): 139 Main Road, Kesgrave, Ipswich, Suffolk, IP5 2NP
- Ipswich (3 Butter Market): 3 Butter Market, Ipswich, Suffolk, IP1 1BB
- Ipswich (46 High Street): 46 High Street, Hadleigh, Ipswich, Suffolk, IP7 5AL
- King's Lynn (20 High Street): 20 High Street, King's Lynn, Norfolk, PE30 1BP
- King's Lynn (Market Place): Market Place, Burnham Market, King's Lynn, Norfolk, PE31 8HF
- Newmarket: 100-102 High Street, Newmarket, Suffolk, CB8 8JP
- Norwich (185a Reepham Road): 185a Reepham Road, Hellesdon, Norwich, Norfolk, NR6 5NZ
- Norwich (2 Riverside Centre): 2 Riverside Centre, Wroxham, Norwich, Norfolk, NR12 8AJ
- Norwich (43 Exchange Street): 43 Exchange Street, Norwich, Norfolk, NR2 1DP
- Norwich (81 Unthank Road): 81 Unthank Road, Golden Triangle, Norwich, Norfolk, NR2 2PE
- Norwich (Unit 5): Unit 5, Pound Lane, Thorpe St Andrew, Norwich, Norfolk, NR7 0SR
- Rayleigh: 128 High Street, Rayleigh, Essex, SS6 7BU
- Rochford: 16 West Street, Rochford, Essex, SS4 1AJ
- Southend-on-Sea: 154 The Broadway, Thorpe Bay, Southend-on-Sea, Essex, SS1 3ES
- Stowmarket (4 High Street): 4 High Street, Debenham, Stowmarket, Suffolk, IP14 6QH
- Stowmarket (42 Ipswich Street): 42 Ipswich Street, Stowmarket, Suffolk, IP14 1AD
- Swaffham: 5 Market Place, Swaffham, Norfolk, PE37 7AB
- Thetford: 22a High Street, Watton, Thetford, Norfolk, IP25 6AE
