Newest first, from every platform, with the office each review is about. First names only.
★★★★★ 1/5
GoogleTheir incompetence could cost you thousands...
It started off well. I did a viewing and decided to make an offer. We negotiated and the offer was accepted.
I made it clear from the outset that I wanted to use the property for a specific purpose, which they said should be fine, but I asked multiple times for them to check to be 100% certain. They said all should be ok.
I instructed my solicitor and we started work to move towards exchange and completion.
It was at this stage that the problems started. First, it took months to get documents that I requested. Not necessarily their fault, as it was down to the seller. However, I did get a call from the area manager who was clearly trying to push me through without getting the documentation which I thought was strange and a little unprofessional.
Then the big one. My solicitor found out that the management company would not allow me to use the house for my intended purposes. It was a straight "no", and the they said this had been requested before and also refused....I assume not by Abbotts.
Trying to get Abbotts on the phone after this was not easy. They only emailed. Eventually I got through and the attitude of the agent was quite surprising. No apology, just a kind of shrug of "Oh well, these things happen, there's nothing we could have done and it's not our fault..."
Still, such a basic check was not done in the first instance which was definitely their responsibility and fault.
In the meantime, the seller had an empty property so was losing rental income. He had also instructed solicitors so I assume incurred costs.
I had racked up broker and solicitor's fees during this process, too. Luckily I had stopped at getting searches done as it didn't feel right.
Were it not for the insistence by my solicitor that we get this written permission prior to purchasing the property, Abbotts would have pushed me through the purchase without knowing all the facts that I had asked for.
Abbotts said that they would push the management company to change their mind, so I waited.
At the same time, I saw that the property came back on the market the next day.
Shortly after, I received an email saying that the seller had accepted another offer. It was to be expected but still disappointing.
My annoyance was due to the fact that they didn't even have the courtesy to give me a call and say "sorry to let you know that they've accepted another offer. We're sorry it didn't work out this time, etc."
If they had handled it differently I would not have been leaving a negative review right now.
It's easy to look good when things are going well, but it's how you handle the hard and awkward situations that counts. This is where they fall down.
I would not recommend anyone to use this company because if things go wrong they will not handle it well at all.
Rob · 2 April 2022 · Abbotts Countrywide Ely
Agent replied
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFrom start to finish the staff were helpful and always available,
We would highly recommend.
Katrina · 31 March 2022 · Abbotts Countrywide Cromer (41 Prince of Wales Road)
Agent replied · 30 July 2023
Many thanks for the fantastic 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy sister-in-law recommended Abbotts Countrywide, and I too have received excellent service from the Cromer team - both in purchasing an investment property and finding suitable tenants. They have sound knowledge of the property market and all communications are conducted in a professional yet friendly manner. I have no hesitation in recommending this agency.
Christine · 31 March 2022 · Abbotts Countrywide Cromer (41 Prince of Wales Road)
Agent replied
Thanks Christine for the wonderful 5* review and recommendation! It's great to see that our Abbotts team once again provided a professional, knowledgeable and friendly service, I will of course pass your kind words on to the team.
Best wishes, Lucy
★★★★★ 5/5
GoogleFirst class service from Chris. Never had a better lettings agent. Highly recommend him.
Helen · 31 March 2022 · Abbotts Countrywide Cromer (41 Prince of Wales Road)
Agent replied · 30 July 2023
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleRating only, no written review.
Ana-Dana · 10 January 2022 · Abbotts Countrywide Basildon
Agent replied
Thank you for your kind comments and 5* review! Your words have been made known to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleCouldn’t have asked for more, everyone I spoke to was very helpful, patient with all my questions and communicated everything clearly and precisely. Very highly recommended!PositiveResponsiveness, Quality, Professionalism
Samuel · 10 January 2022 · Abbotts Countrywide Norwich (2 Riverside Centre)
Agent replied
Many thanks for the amazing recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery professional people and always responsive and supportive.PositiveResponsiveness, Quality, Professionalism, Value
Dr · 31 December 2021 · Abbotts Countrywide Colchester
Agent replied · 30 December 2024
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 4/5
GooglePolite and professional service. Good communication and support.
Vivekananth · 25 November 2021 · Abbotts Countrywide Basildon
Agent replied · 25 November 2023
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAdding a review based on our property viewing experience conducted by Jack B. Very professional, knowledgeable and friendly. We have had many viewings with a variety of agents in recent months but Jack was the first to be able to answer all our questions at the first viewing. Although the property wasn't quite right this time we hope to meet Jack again soon.
Bobby · 15 November 2021 · Abbotts Countrywide Ely
Agent replied
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe've enjoyed prompt, polite & friendly service from Chris Fulcher who has been instrumental in taking away some of the stress associated with moving. Also a mention of Genevieve's pleasant and professional 'phone manner. Both a credit to their company.PositiveResponsiveness, Professionalism
Teddy · 12 November 2021 · Abbotts Countrywide Norwich (2 Riverside Centre)
Agent replied · 11 November 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleAwful service* Agents are useless, had to call them everyday at the end of my tenancy for updates on the deposit. Never knew who i was or what was going on, Jason was useless. I was also sent a bill for over £500 which was then scrapped as it was wrong... these agents are shocking, save yourself a headache.
Decent · 30 October 2021 · Abbotts Countrywide Rayleigh
Agent replied
Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery professional,friendly and efficient service. Always get any problems/repairs sorted quickly.
Kirsty · 30 October 2021 · Abbotts Countrywide Rayleigh
Agent replied
Thank you for your wonderful 5* review of our local team. Best wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleVery professional people and always responsive and supportive.PositiveResponsiveness, Quality, Professionalism, Value
Zulfiqar · 23 October 2021 · Abbotts Countrywide Colchester
Agent replied
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHelped us find our first home, were very affective and quick to respond to any emails we had sent.amazing service.PositiveQuality
Fran · 23 October 2021 · Abbotts Countrywide Colchester
Agent replied
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSpencer and Luke worked wonders with the sale of my property, I had been on the market with another agent for several months with very little interest and was getting very disheartened with the whole property thing, Luke made me feel very valued when he came to see me and Spencer found me a buyer and kept me updated at every stage of the sale, I cannot thank both of them enough.PositiveResponsiveness, Professionalism, Value
Jo · 23 October 2021 · Abbotts Countrywide Colchester
Agent replied
Many thanks for your excellent 5* review. Best wishes, Lucy, Customer Relations
★★★★★ 1/5
GoogleWaiting over a month and still going, to get my deposit back. I was contacting you several times with no result. That's a shame that, you can't deal with the clients properly, and you are forcing them to go on court road. Disgusting.NegativeResponsiveness, Quality, Professionalism, Value
Krzysztof · 23 October 2021 · Abbotts Countrywide Colchester
Agent replied · 30 July 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Performance Director to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbsolutely love the staff in abbots,
Sheridon and Rick have really helped us along the way with our flat and could ask for better people to do it.
Thank you and keep up the brilliant work you do xPositiveResponsiveness, Quality, Professionalism, Value
Nick · 23 October 2021 · Abbotts Countrywide Colchester
Agent replied
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI couldn't recommend Sheridan more!! she has been amazing and made my whole experience so easy and it went by with out a fault, she was always so quick to respond with any questions I had and was always incredibly helpful and extremely professional.PositiveResponsiveness, Quality, Professionalism, Value
Chris · 23 October 2021 · Abbotts Countrywide Colchester
Agent replied
Many thanks for your fantastic 5* review and recommendation. Best wishes Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe are renting out our property with them. They were incredibly helpful, informative and know what they are doing. It has been a joy to work with them for the last year so far.PositiveProfessionalism
Edward · 23 October 2021 · Abbotts Countrywide Colchester
Agent replied
Many thanks for your excellent 5* review. Best wishes Lucy, Customer Relations.
★★★★★ 5/5
GoogleFrom start to finish Sheridan has kept us informed she has gone above and beyond to help us when we had trouble sending documents over. Sheridan or Rick have always been on hand to answer questions we have had and have accommodated our needs superbly Thoroughly recommend Abbotts and the team at Colchester especially SheridanPositiveResponsiveness, Quality, Professionalism, Value
Diane · 23 October 2021 · Abbotts Countrywide Colchester
Agent replied
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have been communicating with Sheridan in my first ever Rental. She was a star throughout. I can not sing her praises enough. Friendly, approachable, efficient, informative and extremely helpful.
Thank you.😊PositiveProfessionalism
Ian · 23 October 2021 · Abbotts Countrywide Colchester
Agent replied
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat team. Nothings too much trouble.
Refreshing to find an estate agent that doesn’t do ‘pushy sales’ - just good honest communications resulting in quality viewings and ultimately a sale.
Special thanks to Ryan for his excellent negotiating skills.PositiveResponsiveness, Quality, Professionalism, Value
Vanessa · 23 October 2021 · Abbotts Countrywide Colchester
Agent replied
Thank you for your terrific 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe best letting company I have ever dealt with. Very professional, experienced and helpful agents. Highly recommend.
I would like to say a huge thank you to Sheridan Partlett and Rick Hall, both incredibly helpful, caring and friendly.PositiveResponsiveness, Quality, Professionalism, Value
Nicola · 23 October 2021 · Abbotts Countrywide Colchester
Agent replied
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would like to thank the whole team at Abbotts Colchester but specifically Luke and Spencer for their help, advice and professionalism during the house sale. They were in regular contact and always available to discuss any matters arising. 5 star service. Thanks AbbottsPositiveResponsiveness, Quality, Professionalism, Value
Sonos · 23 October 2021 · Abbotts Countrywide Colchester
Agent replied
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
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