Trusted Agent profile · Norfolk, Suffolk, Essex and more
Verified
★★★★★
3,512 reviews across 38 offices and 1 platform
Abbotts Countrywide has 38 offices, in Norwich (five offices), Ipswich (three offices), Chelmsford, Cambridge, Basildon, King's Lynn (two offices), Bury St. Edmunds (two offices), Downham Market, Colchester, Rayleigh, Cromer (two offices), Thetford, Ely, Fakenham, Ilford, Beccles, Hunstanton, Stowmarket (two offices), Rochford, Attleborough, Southend-on-Sea, Halesworth, Epping, Great Yarmouth, Swaffham, Newmarket, Dereham and Holt (Norfolk, Suffolk, Essex, Cambridgeshire and Greater London). Together they have 3,512 reviews on 1 platform, rated 4.6 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Professionalism at its bestRead the review from sellers
Before we event went to view a house they were listing for sale, the agent was pushing for us to see their mortgage broker. I had to repeat several times that I ...Read the review from buyers
Sheridan was excellent!! Can't say enough good things about her and how easy she made the whole process. Highly recommended!Read the review from landlords
Abbotts Countrywide's 38 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe had such a swift and professional experience that made the transition much easier. Joe is very helpful and always at had to answer any questions.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleI was very impressed by the team's efficiency and helpfulness. Within two weeks, we had viewed the flat we were interested in renting, had all checks and paperwork ready, and had our move in date. Thank you, Ilya!
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleOliver was very professional throughout.
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleFound the team at the Downham branch very helpful. They followed up on everything that I asked Thank you
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleIvi has been very helpful throughout our property purchase and quick to answer all our queries. Thank you
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations
5/5
GoogleThey made finding a home super easy, were quick to answer any questions, and super reliable.
It’s really lovely to read another 5* review. Many thanks, Lucy, Customer Relations.
5/5
GoogleBeen with Abbotts for 3 years and honestly it’s been great! Gemma has been so helpful and can help you out with anything! Very professional and proactive in getting you answers or assistance. 10/10 Definitely recommend!
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleGemma and Kerry were absolutely amazing no faff, no smoke or mirrors just cared about getting us into a property we fell in love with open, honest and transparent from start to finish. Highly recommend they gave me faith back In an industry I wasn't particularly looking forward to dealing with. Thanks again you two.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe couldn't have wished for a better service, quick responses and very polite and cheerful staff, I have no negative thought about them
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleReally pleased with the team at Abbott's in Norwich especially Jenna who is knowledgable, attentive and efficient!
Thank you for your brilliant 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleShocking. I have been calling them at least once a week for the last month to arrange a simple viewing for a property and kept being told they would call me once viewings begin. They took my contact details at least five times and I even asked to be put on top of the list (which they claimed they did). Lo and behold, I called them again today to ask if I could finally come for a viewing, and the property I’ve been enquiring about for a month has already been let. What the heck is that? Should I have called every single day? This is unbelievable and so, so, so disappointing. Extremely poor communication which is a shame because they seemed like a nice agency with good reviews and decent properties. The worst thing is, the people on the phone are so “nice” it’s hard to stand up for yourself or say anything really.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleHave dealt with Ann on a few occasions now. She has always been very helpful and efficient. If any problems arise I would not hesitate to contact her.
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleDanielle was absolutely amazing throughout all the process (which took many months), she was always available, responded emails promptly, checked in and chase other professionals, and was very friendly and easy to work with, I'd highly recommend Abbotts Agents and Danielle!
Many thanks for your fantastic 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
GoogleWe used Abbotts to manage our flat. We originally signed up with the manager Dan and things were running well for almost 2 years, but when he left things really went pear shaped. Like the previous reviews, we also had difficulty contacting Abbotts letting department Norwich, always getting the answering machine, long delays with every enquiry, shortage of staff. We constantly had to chase them to get anything done as no-one seemed to know what to do. The manager from Cambridge Zita Goldie was not helpful and very unprofessional with all her communication - not the behaviour you would expect from a manager, and tried to make everything even more difficult. To sum things up: The fully managed service is NOT recommend. You would have to do all the work yourself as mentioned above no one is trained adequately. And once you had enough and ready to terminate the service you must pay for further 6 months from your notice date. THIS IS NOT TRANSPARENT IN THE TERMS AND CONDITIONS!!! We had negotiated a reduced special price of 6% including VAT with the previous manager, but with the current staff it is not worth all the aggravation, unless you have nerves of steel!
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
1/5
Googlegreat when you want to pay a depoist then be messed around,tried to rent an apartment with no working electricity! then tried to guilt trip me and pressure me to sign. seriously AVOID
Hello, I am sorry if you were not happy in your experience with us. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleAbbotts in Stowmarket just sold my retirement property and I could not be more pleased with their services and professionalism. Kayleigh, Sean and Joseph have been great, and I would highly recommend them! Well done to this team!
Thank you for your brilliant recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleAbsolutely Shocking, uncaring and unprofessional Service - These guys seemed so kind and professional until we had a health issue that meant our proposed tenancy couldn’t begin. We gave ample time too. Despite writing a letter of explanation we received NOTHING! No acknowledgment, no letter of understanding, no wishing us well on our road to recovery, NOTHING! - All I can say is this was a shock to us and a big disappointment. I have included the letter I wrote below so you can judge for yourself whether we deserved being ignored! Is this really the service we deserved? ..,……………………………………… Good afternoon Suzie, I hope you are well. It’s not been going so great this end I’m afraid. We’ve both encountered more health issues and the surgeon who administered xxxxxx last injection has recommended, after examination, that for his own safety he should not attempt to do anything with his arm for fear of causing irreparable damage. This therefore has major implications for our plans. Furthermore I have been suffering from pins and needles and numbness in my foot and fingers and extreme back ache which the surgeon has said is due to the extra pressures since xxxxxxx incapacity - and to make matters worse, I’ve been advised to avoid lifting anything heavy to avoid further damage to my spine! In light of the above and being mindful of the promises we made to yourself and to the landlord in regards to keeping the property in top ‘viewing’ condition, we feel that this is something we can no longer achieve and promise. We’re not able to hire a van or arrange any furniture let alone construct even a bed frame - to say the least. We do not want to cause detriment to the landlord’s quest of finding a buyer for his lovely bungalow and therefore, to give the landlord the best chance of a sale in this climate, we have decided that this task should be passed on to a tenant who is in better shape, health wise to present the property in the best way possible. It’s with a very heavy heart that I write this Suzie as we were both so extremely looking forward to beginning our brief tenancy at the bungalow but we are very honest, open and responsible and don’t want to promise something to the landlord that we simply can’t fulfill. We’ve been stressing about tidying up for an urgent, last minute viewing and knowing how difficult it is to even pick up a cup, fills us both with worry and anxiety. On a more positive level, at least we are still a few weeks away from the original intended commencement of the tenancy and you didn’t waste time sending out contracts. Please send our sincere apologies to the landlord who I would hope understands that our decision was not taken lightly but was taken with his best interests at heart. Xxxxx feels his rehabilitation should be at home with his bother as the rehabilitation could prove to be quite an extended period of up to 18 months for the injury to heal. You have been a real treasure throughout the short process so far Suzie and we’ve had some great conversations. You are definitely a rare find in this day and age and we both appreciate all you’ve done for us. We totally understand if our holding deposit is something we have to forfeit but if the landlord understands that our decision is primarily based on his position to effectively sell the bungalow, then I would like to hope he would not decide to retain our deposit. Once again Suzie, thank you for everything. We can’t express how nice it’s been dealing with you and it would be a pleasure if we were able to secure a house purchase or tenancy in the future - maybe you’d even find us our dream bungalow? In the meantime we are being sensible and putting our health first even if it means letting go of the lovely bungalow. Kindest regards, ……………………………………………… To this date, we received no email, no call or any communication following the letter we sent and to this day, it still makes me extremely sad that the relationship I thought we’d developed over a few weeks was nothing more than fake.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleConstantly very good communication in a professional but friendly way.PositiveQuality, Professionalism
Thank you for your wonderful 5* review. Kind regards Lucy, Customer Relations.
1/5
GoogleAbsolutely Shocking, uncaring and unprofessional Service - These guys seemed so kind and professional until we had a health issue that meant our proposed tenancy couldn’t begin. We gave ample time too. Despite writing a letter of explanation we received NOTHING! No acknowledgment, no letter of understanding, no wishing us well on our road to recovery, NOTHING! - All I can say is this was a shock to us and a big disappointment. I have included the letter I wrote below so you can judge for yourself whether we deserved being ignored! Is this really the service we deserved? ..,……………………………………… Good afternoon Suzie, I hope you are well. It’s not been going so great this end I’m afraid. We’ve both encountered more health issues and the surgeon who administered xxxxxx last injection has recommended, after examination, that for his own safety he should not attempt to do anything with his arm for fear of causing irreparable damage. This therefore has major implications for our plans. Furthermore I have been suffering from pins and needles and numbness in my foot and fingers and extreme back ache which the surgeon has said is due to the extra pressures since xxxxxxx incapacity - and to make matters worse, I’ve been advised to avoid lifting anything heavy to avoid further damage to my spine! In light of the above and being mindful of the promises we made to yourself and to the landlord in regards to keeping the property in top ‘viewing’ condition, we feel that this is something we can no longer achieve and promise. We’re not able to hire a van or arrange any furniture let alone construct even a bed frame - to say the least. We do not want to cause detriment to the landlord’s quest of finding a buyer for his lovely bungalow and therefore, to give the landlord the best chance of a sale in this climate, we have decided that this task should be passed on to a tenant who is in better shape, health wise to present the property in the best way possible. It’s with a very heavy heart that I write this Suzie as we were both so extremely looking forward to beginning our brief tenancy at the bungalow but we are very honest, open and responsible and don’t want to promise something to the landlord that we simply can’t fulfill. We’ve been stressing about tidying up for an urgent, last minute viewing and knowing how difficult it is to even pick up a cup, fills us both with worry and anxiety. On a more positive level, at least we are still a few weeks away from the original intended commencement of the tenancy and you didn’t waste time sending out contracts. Please send our sincere apologies to the landlord who I would hope understands that our decision was not taken lightly but was taken with his best interests at heart. Xxxxx feels his rehabilitation should be at home with his bother as the rehabilitation could prove to be quite an extended period of up to 18 months for the injury to heal. You have been a real treasure throughout the short process so far Suzie and we’ve had some great conversations. You are definitely a rare find in this day and age and we both appreciate all you’ve done for us. We totally understand if our holding deposit is something we have to forfeit but if the landlord understands that our decision is primarily based on his position to effectively sell the bungalow, then I would like to hope he would not decide to retain our deposit. Once again Suzie, thank you for everything. We can’t express how nice it’s been dealing with you and it would be a pleasure if we were able to secure a house purchase or tenancy in the future - maybe you’d even find us our dream bungalow? In the meantime we are being sensible and putting our health first even if it means letting go of the lovely bungalow. Kindest regards, ……………………………………………… To this date, we received no email, no call or any communication following the letter we sent and to this day, it still makes me extremely sad that the relationship I thought we’d developed over a few weeks was nothing more than fake.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleFrom the very first moment that we met with Zita from the Cambridge office, we knew that we were in good hands. Zita is very professional, friendly, knowledgeable and super efficient at her job. She guided us effortlessly through the whole process and was there for us whenever we needed her help alongside the lovely Holly. We would not hesitate in recommending them to others and we will most definitely be using their services again in the future for our rental property. Thank you again girls, it’s been a pleasure!
It’s really lovely to read another 5* review and recommendation. Many thanks, Lucy, Customer Relations.
5/5
GoogleRating only, no written review.
Thank you for taking the time to leave us a 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAll very efficiently done
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery good sold quickly and efficiently. Excellent staff, Emily Sean and Joe.
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleA very efficient and helpful team who arranged all the necessary things for our buy to let property and found a tenant in remarkably short time. Really nothing I could find fault with (in contrast with other agents used in the past), and very impressed with the service. They found another tenant for us again and were as professional as the first time.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
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Norwich (2 Riverside Centre) has the most, with 299 reviews rated 4.5 out of 5, followed by Ipswich (139 Main Road) with 243.
The 38 Abbotts Countrywide offices, by town:
