Trusted Agent profile · Norfolk, Suffolk, Essex and more
Verified
★★★★★
3,512 reviews across 38 offices and 2 platforms
Abbotts Countrywide has 38 offices, in Norwich (five offices), Ipswich (three offices), Chelmsford, Cambridge, Basildon, King's Lynn (two offices), Bury St. Edmunds (two offices), Downham Market, Colchester, Rayleigh, Cromer (two offices), Thetford, Ely, Fakenham, Ilford, Beccles, Hunstanton, Stowmarket (two offices), Rochford, Attleborough, Southend-on-Sea, Halesworth, Epping, Great Yarmouth, Swaffham, Newmarket, Dereham and Holt (Norfolk, Suffolk, Essex, Cambridgeshire and Greater London). Together they have 3,512 reviews on two platforms, rated 4.6 out of 5 overall.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Professionalism at its bestRead the review from sellers
Before we event went to view a house they were listing for sale, the agent was pushing for us to see their mortgage broker. I had to repeat several times that I ...Read the review from buyers
Sheridan was excellent!! Can't say enough good things about her and how easy she made the whole process. Highly recommended!Read the review from landlords
Abbotts Countrywide's 38 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleHad a property visit today conducted by Sean King, All went great told me he would liaise with our landlord if any there was any concerns …
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
1/5
GoogleTerrible deposit management Really dissatisfied with the deposit management at this agency. My tenancy ended on 24th March. But till today, May 9th, I still have not received any refund of my deposit. And from looking at other reviews, I found that this agency seems to have a big problem with handling deposits. If you care about your deposit, please avoid this agency.
5/5
Google5 Stars, A Genuine Star in the Industry! Working with Olivia Gribble has been an absolute pleasure from beginning to end. As an estate agent, she truly stands out for her professionalism and dedication. Olivia made the entire process simple, clear, and stress-free, walking me through each step with patience and expert knowledge. She took the time to understand my needs and provided invaluable guidance, making sure everything was explained in an easy-to-understand way. Olivia’s commitment to delivering the best possible outcome was evident throughout. If you want someone who is not only highly skilled but also genuinely cares about their clients, Olivia is the agent you want by your side. Highly recommend!
5/5
GoogleAmazing experience moving into my new place, took 1 week from start to finish. Jamie was brilliant, he was super quick at responding to my queries, getting things done, friendly and helpful and we couldn’t have asked for a better experience. Thanks again Jamie! :)
1/5
GoogleThe worst letting experience ever -give 21 Bristol Road ip33 a wide berth. The landlady doesn’t respond pays monthly fees to have the property managed but then wants to send her own contractors. She tells us countrywide are lying to us. We don’t know who to believe. The relationship between letting managment and landlord is beyond ridiculous and unacceptable. We want out of the contract as the experience has been very upsetting but are told the landlady isn’t responding to our requests. Everytime we complain or try to put the pressure on to get a something fixed we are told they will call the police as we are harassing them. We have been left without hot water and heating without appropriate replacements for long periods of time during freezing temperatures. Our dishwasher hasn’t worked for 8 months since we moved in fridge was also unusable I am on the verge of calling watchdog and authorities as we are being treated completely out of line with what is expected of a landlord and letting company. She even signed for and stole an my urgent medication delivery (which was acidently sent to wrong address by gp)when we moved out and refused to return it. Be warned Abbots represent unethical landlords. Expect great service before you sign up but then they don’t want to know once they have your money.
Hi Kelly, I'm very sorry to hear about your experience. Please contact us at review@countrywide.co.uk so we can address your concerns directly. Best regards, Lucy, Customer Relations Team
5/5
GoogleAmy and Peter from Abbotts have been amazing! They have helped us secure the perfect property and have always been there to help whenever we needed. They are supportive and efficient! 10/10 recommend! :)
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleTina Boxall did a brilliant job on our sale and guided us through the process very well. I would highly reccomend her as her estate agent skills are first class and I once owned an estate agency in Bristol.
5/5
GoogleI would like to thank Abbotts and Lettings especially Mackenzie Backhouse for being attentive giving time to explain everything I needed to know. He helped me through this rental journey, from viewing appointment to having the property I viewed, it was a pleasant experience being assisted as a first time renter.
Thank you so much for your kind words! We are thrilled to hear that Mackenzie provided you with excellent service and made your rental journey a pleasant experience. We will continue to strive for customer satisfaction and look forward to assisting you in the future. Happy renting! Kind regards, Lucy, Customer Relations.
5/5
GoogleChloe is fantastic, I was super nervous and anxious but she did a great job. Thank you 😊 …
1/5
GoogleSo disappointed with our experience with Alex from Abbotts. He informed us an offer had been accepted on a property we were interested in and so if we wanted it we needed to offer within the hour. We therefore submitted an offer and did not hear back from him for over a week. We tried calling and emailing multiple times, however, all were ignored. We finally managed to get through to him using the main office line when he happened to answer and revealed the seller hadn’t actually accepted any offers and he had essentially lied to us. 2 weeks have passed and we are still yet to hear back regarding our offer despite chasing this multiple times. We have also now seen on rightmove that the property has sold with a different agent yet have not received any update from him! He has made the process incredibly stressful for us as first time buyers and we would urge everybody to avoid!!
Hello Hannah, I'm truly sorry to hear about your disappointing experience with Alex from Abbotts. This is not the level of service we strive to provide, and I understand how frustrating this must have been for you as first-time buyers. Please contact us at review@countrywide.co.uk so we can address your concerns directly and work towards a resolution. Best regards, Lucy, Customer Relations Team
5/5
GoogleI enjoyed the services of Abbots. Terrell, the Branch Lettings manager was proactive and I'm just happy. Keep it up!
Many thanks Kingsley Echefu for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleHad a property visit today conducted by Sean King, All went great told me he would liaise with our landlord if any there was any concerns The visit completed thoroughly, quickly and he was very professional, would highly recommend!
5/5
GoogleRating only, no written review.
1/5
GoogleAbsolutely appalling service from Norwich Abbotts Letting Agent. If I could give zero stars, I would. After moving out, I was made to wait an unacceptable amount of time for my deposit to be returned far longer than what’s considered reasonable or professional. Despite repeated calls and emails, I was met with nothing but excuses, delays, and radio silence. It felt like they were deliberately stalling and hoping I’d just give up chasing them. This level of disorganisation and lack of accountability is disgraceful, and it shows how little they value their tenants once they’ve taken your money. I wouldn’t recommend this agency to my worst enemy. If you’re considering renting through Abbotts, do yourself a favour and look elsewhere. There are far better agencies out there that know how to treat people with basic respect. Avoid at all costs
5/5
GoogleI had a really bad fall outside of the Estate Agents, this is just a massive thank you to the staff. The quick response coming outside to see if I was ok, letting me come in the office to sit and try to come to terms on what happened. The staff rushing for my aid with water, flannel, calling the ambulance and even got a lift to the hospital quickly. Thank you so so much. I am recovering at home here in Margate! Despite my injuries, I am thankful I had the help from you all. I hope you enjoy your mini eggs & flowers as a gift to me to thank you all. Thank you thank you thank you. x
5/5
GoogleAs a first time renter, I was very apprehensive about the process of moving house (and pretty clueless aswell) but Abbots have been amazing, and made the process a complete breeze. Everything has happened at a fast pace, and any questions …
Many thanks for your outstanding 5* review Ben. Best wishes, Lucy, Customer Relations.
4/5
GoogleReally nice welcome and always there to help. Thankyou for selling my home and helping me with some admin along the way x
Thank you Michelle for your kind review. Best wishes, Lucy, Customer Relations.
5/5
GoogleFound them caring and very helpful with my purchasing of my new home nothing was to much trouble with keeping me up to date with things thankyou very much dan and all the rest of the team great job 👏 …
Thank you for taking the time to leave us your 5* review Peter! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe team at Abbotts, particularly Annette have been tremendous throughout our house purchase. It's been a stressful time with a sale and a big chain, but Abbots were patient and kept things moving along. Always updating us and generally just going above and beyond. Can't thank you all and Paul enough.
Many thanks for the great 5* review and your kind words Aaron. Best wishes, Lucy, Customer Relations.
5/5
GoogleVery helpful and very lovely people
Many thanks for the great 5* review and your kind words Scott. Best wishes, Lucy, Customer Relations.
5/5
GoogleI had a fantastic experience working with Peter and Amy. They were incredibly helpful, answering all my questions promptly and thoroughly. Their support made the entire process smooth and stress-free. I highly recommend them for anyone looking for assistance!
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation Sophie! Kind regards, Lucy, Customer Relations.
5/5
GoogleHad the pleasure of dealing with Lisa at Abbotts who was dealing with sales progression. Very professional and was on the ball at all times. Thank you Lisa
Hi David, Thank you for your wonderful 5-star review! We're thrilled to hear that Lisa provided you with professional and attentive service. Best regards, Lucy, Customer Relations Team
5/5
GoogleI would highly recommend Abbotts. We recently bought a property from Abbotts. Amazing customer service, every time we called we always got a call back the same day. Lisa the branch manger was very polite, gave regular updates and went the extra mile in helping us chase the other parties of the chain!
Many thanks for the fantastic recommendation and 5* review Daniel. Kind regards, Lucy, Customer Relations.
5/5
GoogleAll the way through from viewing the property, to completion, Amy has been absolutely amazing in following up on any queries we had and making the whole process as simplified as possible. Could not recommend Amy and the team any more!
Many thanks Howard for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
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Norwich (2 Riverside Centre) has the most, with 299 reviews rated 4.5 out of 5, followed by Ipswich (139 Main Road) with 243.
The 38 Abbotts Countrywide offices, by town:
