Trusted Agent profile · Kent, Surrey, East Sussex and more

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Your Move reviews in Tunbridge Wells, Dartford, New Cross and 27 more

4.5

★★★★★ Excellent

4,577 reviews across 31 offices and 4 platforms

www.your-move.co.uk

Your Move has 31 offices, in Tunbridge Wells, Dartford, New Cross, Egham, Gravesend, Whitton, Surbiton, Eltham, Plaistow, Bromley, Bexleyheath, Abbey Wood, Hastings, Catford, Swanley, Blackheath, Rainham, Rochester, Rye, Canterbury, Wallington, Sutton (two offices), Walderslade, Hoo, Maidstone, Gillingham, Chatham, Deal, Longfield and Faversham (Kent, Surrey, East Sussex and Greater London). Together they have 4,577 reviews on four platforms, rated 4.5 out of 5 overall.

Google logo

4.5 / 5

4,555

Reviews on Google

All 31 offices

Facebook logo

4.1 / 5

13

Reviews on Facebook

All 31 offices

Yell logo

1.0 / 5

7

Reviews on Yell

All 31 offices

View Agents logo

3.0 / 5

2

Reviews on View Agents

All 31 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Our offices

Your Move's 31 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for Your Move, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every Your Move office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

Excellent service from start to finish. The team were approachable, efficient, and clearly knew the market well. They made the whole experience much less stressful with their clear communication and helpful advice. I'd happily recommend Your Move Eltham to anyone looking for a reliable estate agent.

Harry · 22 July 2026 · Your Move Eltham

Agent replied · 22 August 2026

Dear Harry Thank you for taking the time to review us at Your Move Eltham, I am really pleased that you have had a good experience and please do contact us if you need any help in the future, it has ben a pleasure dealing with you.

1/5

Google

Very disappointed, very poor communication. I had to constantly chase them regarding a property. The property then had works done so went off market, came back on the market I emailed immediately as we were very interested. Had a call from Maria who said she would give me a call back, it’s now 3 weeks later and haven’t heard a thing. Given up with this estate agent now. Would not recommend.

Hollie · 22 July 2026 · Your Move Eltham

Agent replied · 22 August 2026

Dear Hollie We are extremely sorry that you did not receive a response from our office last week regarding your offer . We had multiple offers on this property and we were inundated , however this is no excuse and we should have come back to you to let you know the outcome. Please accept our sincere apologies from Your Move at Eltham .

5/5

Google

We bought our first house with Tia Marshall. All communication was clear, they did work in time . I can highly recommend them!!

Oleksandr · 22 July 2026 · Your Move Abbey Wood

Agent replied · 22 August 2026

Thank you Oleksandr and again congratulations to you both on your first home! You were a delight to deal with and we wish you all the best. Regards, Libby

5/5

Google

Rating only, no written review.

GODWIN · 22 July 2026 · Your Move Abbey Wood

Agent replied · 22 August 2026

Hi Godwin, thank you for the 5 star review! We're looking forward to having you moved in very shortly! Best, Rick

5/5

Google

Thanks to the Your Move Estate Agents, Abbey Wood team for their excellent support throughout my house purchase. Rick was outstanding from start to finish - arranging viewings, providing detailed information, facilitating discussions with the seller, and responding promptly whenever I needed help or clarification. He was always approachable, professional, and proactive, which made the whole process much smoother. I really appreciated the support and thanks to Rick and the entire team.

Om · 22 July 2026 · Your Move Abbey Wood

Agent replied · 22 August 2026

Thank you for your kind words, Om! Hope you guys are settled very soon in your new home - was a pleasure working with you! All the best, Rick

5/5

Google

Tia at Your Move Abbey Wood was fantastic - she helped navigate an extremely quick sale and worked quickly to help me through a tricky patch. Can't recommend enough. Thanks so much!

Lucy · 22 July 2026 · Your Move Abbey Wood

Agent replied · 22 August 2026

Thank you Lucy, we are all grateful for the review (especially Tia). All the best, Libby

5/5

Google

Lilly made the buying process much easier with her excellent communication and quick responses. She was always helpful, professional, and supportive throughout. Highly recommended!

B · 22 July 2026 · Your Move Abbey Wood

Agent replied · 22 August 2026

Thank you for a wonderful review, Bui! You were brilliant to work with as a buyer - if you need anything in future, please don't hesitate to let us know. Enjoy your new home! All the best, Rick

5/5

Google

Review for Richard Waite - 5* Couldn’t be happier with our dealings with Richard. Right from the off in our viewings he was brilliant, warm, friendly and engaged and easily stood out against other experiences we had at other viewings. After we had made our offer he was incredibly communicative and speedy in all his responses, even responding to us and taking actions on days off! We felt very much in a safe and reliable pair of hands with him and he made the process as smooth and stress free as possible. My partner and I now refer to him as “King Richard” - a much deserved title!

Elon · 22 July 2026 · Your Move New Cross

Agent replied · 22 August 2026

Thank you so much for your amazing review! It has been a pleasure helping you both throughout your journey to-date. I'm really grateful for your kind words and it's wonderful to hear that you felt well looked after. I have to say, "King Richard" definitely gave me a smile! I'll do my best to live up to the title. 😄

5/5

Google

Excellent service from start to finish. Selling a shared ownership flat can be a complicated process, but Phil's expertise and support made it so much easier. He responded quickly to my initial enquiry, explained the process clearly, and kept me updated throughout. The marketing was excellent, with Richard taking fantastic photographs that showcased my flat beautifully. Phil was always responsive, patient, and proactive, keeping things moving and making sure I was informed every step of the way. I wouldn't hesitate to recommend Phil and the team at Your Move. Their professionalism, responsiveness, support, and genuine kindness made all the difference.

Le · 22 July 2026 · Your Move New Cross

Agent replied · 22 August 2026

Thank you, Louise. Honestly, it was a pleasure to assist! Working together definitely helped us to get the Management Company to respond to enquiries. I wish you the very best for the future and naturally, remain at your service.

5/5

Google

We just completed on our first flat, and we couldn't be happier with the service we received from YourMove. A huge thank you to Richard, who oversaw the entire process for us. He was fantastic from start to finish, incredibly friendly, reliable and quick to respond to any questions. Richard made everything run so smoothly. Highly recommend their team!

Robbie · 22 July 2026 · Your Move New Cross

Agent replied · 22 August 2026

Dear Robbie and Sara. Thank you so much for your kind review! We are delighted to hear that your first flat purchase was such a positive experience. Congratulations on your first home, and thank you for choosing Your Move. We wish you all the very best as you settle in, and if we can help you again in the future, we'd be delighted to do so!

5/5

Google

I had a great experience with Kieran at Your Move. From valuing my home to introducing verified buyers, he was professional, knowledgeable and supportive throughout the entire sale. He always kept me in the loop with regular updates, so I knew exactly what was happening at every stage. He also went above and beyond by helping me find my onward purchase, making what could have been a stressful process much easier. I wouldn’t hesitate to recommend Kieran to anyone looking to buy or sell a home. Thank you Kieran, for all your hard work!

Luke · 22 July 2026 · Your Move Rainham

5/5

Google

Yasmin was very friendly and helpful with my move. I felt I could ask any questions and I felt supported the whole way throughout the process.

J · 22 July 2026 · Your Move Surbiton

Agent replied · 22 August 2026

Thank you for your kind words and wishing you all the best as you settle in to your new home - Surbiton Lettings Team

5/5

Google

We were Your Move Surbiton customers for 15 years and had a very good experience with both the management and the recent sale. Mr. Paul and Mr. Michael White were very kind and efficient. Silvia Percevic Rodrigo Aguirre

Silvia · 22 July 2026 · Your Move Surbiton

Agent replied · 22 August 2026

Thank you for your kind review, much appreciated! We are pleased to hear that you had a great experience with our Sales team.

5/5

Google

Worked closely with Litan and Michael who helped me through a first time buyer process, and I must say, they were excellent. Very communicative, and helped push through the deal in quick time. We dealt with a few estate agents locally throughout the process, but Your Move certainly came across the most organised, easiest to work with, and honest bunch.

Cameron · 22 July 2026 · Your Move Surbiton

1/5

Google

I am rating my experience as one star due to a significant lack of communication throughout the process. From the beginning, I had to repeatedly chase for updates. Even after my offer was initially accepted, I received no follow-up via email or phone. I eventually discovered that a letting had been agreed, but I was never informed of this change or provided with an explanation.

Evelyn · 22 July 2026 · Your Move, Bromley

Agent replied · 22 August 2026

Thank you for taking the time to leave your feedback. We are sorry to hear that your experience did not meet your expectations, particularly regarding communication. We value all feedback and will take your comments on board as we continue to review and improve our service. We wish you all the best with your future property search.

1/5

Google

Underwhelming service beginning to end. There was not one piece of proactive communication from Denise throughout the entire transaction. It felt as though there was little management from YourMove of the relationship between buyer and seller. Emails and phone calls were just forwarded or passed on with no commentary or advice. A boundary issue was identified by us and there was zero interest in resolving the issue or willingness to engage both parties in a resolution. Two months of our lives were wasted waiting for an update on the issue we identified to then hear via our lawyers that the position had changed to our detriment, with no warning or input from YourMove. The only conclusion we could take was that we had been misled by either the sellers or the agents or both. When we raised the concerns that we had been lied to, we were ignored. We could not be clearer on the deadlines we had to adhere to or face financial penalties, and even in the face of these deadlines being missed, there was little to no urgency from YourMove. From a practical perspective, every viewing we arranged was either cancelled on no notice or rearranged. To conclude, if you are a seller looking to use YourMove, your transaction will not be progressed and there will be no advice on how best to resolve any issues that come up. If you are a buyer, we genuinely felt misled at best, and lied to at worst. Instruct at your peril.

E · 22 July 2026 · Your Move, Bromley

Agent replied · 22 August 2026

Thank you for taking the time to leave your feedback. we are sorry to hear that you were disappointed with your experience. Throughout the transaction, we maintained regular communication with all parties, forwarded information as soon as it was received, and regularly chased for updates. As the matter related to a boundary dispute and legal documentation, it was ultimately for the respective solicitors to advise their clients and progress the legal aspects of the transaction. We appreciate that this was a frustrating situation for everyone involved. Whilst the legal process and its timescales were outside our control, we continued to monitor the matter, communicate updates and assist wherever we could. We are sorry that despite these efforts, you feel your experience fell short of your expectations. We wish you all the very best for the future.

5/5

Google

Excellent professional service, pleasant efficient staff, would definitely use again.

L · 22 July 2026 · Your Move, Bromley

Agent replied · 22 August 2026

Many thanks for your 5-star review. We are delighted to hear you were happy with our service. Your kind feedback means a lot to the team and we really appreciate you taking the time to share your experience.

5/5

Google

Thank you Denise for being such amazing help throughout the process. 10/10 service. We couldn’t have done this without you!

Elton · 22 July 2026 · Your Move, Bromley

Agent replied · 22 August 2026

Thank you so much Elton for your wonderful review. it was an absolute pleasure helping you throughout the purchase. Wishing you all the best for the future.

5/5

Google

I've just been talking to Dom, about the possible letting of my property. Although I was apprehensive to go forward with the process, Dom put me at my ease and clearly has deep knowledge on the subject. Thank you Dom for helping me and allowing me the time and space to understand how this all works. When I feel the time is right, I will definitely be back to Dom (probably with more questions! :-D ).

Bob · 22 July 2026 · Your Move, Bromley

Agent replied · 22 August 2026

Thank you so much for your review! It’s fantastic to hear that Dom was able to put you at ease and take the stress out of the process. We will be sure to pass along your kind words, and we look forward to answering any questions you have when the time is right.

5/5

Google

Amazing work from Denise and all the team at the Bromley branch Thank you so much for your help and support

Marsela · 22 July 2026 · Your Move, Bromley

Agent replied · 22 August 2026

Thank you so much for your lovely review. It was an absolute pleasure helping you with your purchase. Your kind words really do mean a lot to the whole team at the Bromley office. Wishing you all the best for the future.

5/5

Google

Dealt with Dom in the branch. Very helpful and knowledgeable. Would highly recommend.

Amy · 22 July 2026 · Your Move, Bromley

Agent replied · 22 August 2026

Hi Amy, thank you for taking the time to leave this wonderful feedback. I’ll make sure Dom and the rest of the team in Bromley see this! We appreciate your recommendation.

5/5

Google

Best recommendations! I received a call from the agency very quickly, I was in contact with Adam Pearce, a friendly agent who always responded quickly, always sent new options, this is probably the only agency with which I felt that they cared about me. Thank you!

Myla · 16 July 2026 · Your Move Tunbridge wells

Agent replied · 17 July 2026

Thank you so much for your wonderful review Myla! Your Move Lettings Team.

5/5

Google

The Your Move Tunbridge Wells team (Amy & Adam) were great at helping us rent out our property. Now with tenants in place, we are benefitting from the great and ongoing support of Hayley C for its management. We would recommend Your Move Tunbridge Wells to other prospective landlords.

Stewart · 14 July 2026 · Your Move Tunbridge wells

Agent replied · 16 July 2026

Thank you so much for your wonderful review Stewart! Your Move Lettings Team.

5/5

Google

I just want to say a big thanks to Hayley Coltham who is doing her job amazingly well!

Victoria · 10 July 2026 · Your Move Tunbridge wells

Agent replied · 16 July 2026

Thank you so much for your wonderful review Victoria! Your Move Lettings Team.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about Your Move

How many reviews does Your Move have?

Your Move has 4,577 reviews across its 31 offices, rated 4.5 out of 5 overall: 4,555 on Google, 13 on Facebook, 7 on Yell, 2 on View Agents.

Which Your Move office has the most reviews?

Tunbridge Wells has the most, with 415 reviews rated 4.5 out of 5, followed by Dartford with 366.

Where are the Your Move offices?

The 31 Your Move offices, by town:

  • Abbey Wood: 1 Wilton Road, Abbey Wood, SE2 9RH
  • Bexleyheath: 102a Broadway, Bexleyheath, Kent, DA6 7DE
  • Blackheath: 186 Westcombe Hill, Blackheath, Greater London, SE3 7DH
  • Bromley: 1 West Street, Bromley, Kent, BR1 1RE
  • Canterbury: 3 St Margaret's Street, Canterbury, Kent, CT1 2AX
  • Catford: 113 Rushey Green, Catford, SE6 4AA
  • Chatham: 8-12 Military Road, Chatham, Kent, ME4 4JA
  • Dartford: 16 Spital Street, Dartford, DA1 2DL
  • Deal: 30 High Street, Deal, Kent, CT14 6HE
  • Egham: Milton House, 27 Station Rd, Egham, TW20 9LB
  • Eltham: 8 Well Hall Road, Eltham, SE9 6SF
  • Faversham: 11a Market Place, Faversham, Kent, ME13 7AG
  • Gillingham: 79 Balmoral Road, Gillingham, Kent, ME7 4PD
  • Gravesend: Zero Windmill Street, Gravesend, DA12 1AD
  • Hastings: 43 Havelock Road, Hastings, East Sussex, TN34 1BE
  • Hoo: Main Road, Hoo, Kent, ME3 9AA
  • Longfield: 53 - 55 Station Road, Longfield, Kent, DA3 7QA
  • Maidstone: 11 King Street, Maidstone, Kent, ME14 1DW
  • New Cross: 163 New Cross Road, SE14 5DG
  • Plaistow: 286-288 Barking Road, Plaistow, E13 8HR
  • Rainham: 84 High Street, Rainham, Kent, ME8 7JJ
  • Rochester: 152 High St, Rochester, ME1 1ER
  • Rye: 39 Cinque Ports Street, Rye, TN31 7AD
  • Surbiton: 22 Claremont Road, Surbiton, Surrey, KT6 4QU
  • Sutton: 2/3 Regent Parade, Sutton, Surrey, SM2 5BQ
  • Sutton Lettings: 3 Station Parade, Sutton, Surrey, SM2 5AD
  • Swanley: 43 High Street, Swanley, Kent, BR8 8AE
  • Tunbridge Wells: 18 High Street, Tunbridge Wells, Kent, TN1 1UX
  • Walderslade: 385 Walderslade Road, Kent, ME5 9LL
  • Wallington: 51a Woodcote Road, Wallington, Surrey, SM6 0LT
  • Whitton: 115 High Street, Whitton, Surrey, TW2 7LG
Has Your Move won any awards?

Yes. In The Trusted Agent 2026 awards: Your Move, Whitton won Trusted Agent.

The Trusted Agent

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