Trusted Agent profile · Kent, Greater London, Hampshire and more
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★★★★★
5,918 reviews across 39 offices and 4 platforms
Mann has 39 offices, in Canterbury, Dartford, Portsmouth (two offices), Bromley, London (five offices), Ashford (two offices), Beckenham, Southampton (five offices), Sutton, Ramsgate, Swanley, Redhill, Gravesend, Croydon, Chatham, Gosport, Purley, Chessington, Rochester (two offices), Gillingham (two offices), Maidstone (two offices), Sheerness, Waterlooville, Yeovil, Sidcup and Sittingbourne (Kent, Greater London, Hampshire, Surrey and Somerset). Together they have 5,918 reviews on four platforms, rated 4.5 out of 5 overall.
5,683
Reviews on Google
All 39 offices
1
Reviews on Facebook
All 39 offices
233
Reviews on Trustpilot
All 39 offices
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Mann's 39 offices, most reviewed first. Each has its own page.
The Trusted Agent 2026 results for Mann, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Showing 5,570 reviews on Google only. Show every review
5/5
GoogleReally good agent. Have a good renting experience. Dominika and Gerald is really friendly and helpful, and help us deal with the problems when we are applying the property and after we move in. And the property is brilliant, quiet and clean. I would not hesitate to recommend MANN as a agent to all my friends .
5/5
GoogleSarah has been an absolute joy. She's been super fast to respond to our queries, professional + friendly, with a great local knowledge. Some of the best customer service we have experienced lately. Thank you!
Hi Zoe, Thank you for the great, 5 star review! I'm pleased to see that you benefited from the passionate and personal approach taken by Sarah and the Mann Countrywide team in Redhill. I will make sure your wonderful comments are shared with Sarah and the rest of the team in the branch. Kind Regards.
5/5
GoogleI chose Mann when I arrived in Dartford for a job last May. Luke helped a lot with finding a perfect flat within 3 days, all the paperwork was done without any hassle on my side - he even helped me move in. I would definitely recommend Luke and the Mann Dartford team!
Thank you for taking the time to leave your fantastic review about the service you received from Luke and the Dartford team at Mann Estate Agents. It is delightful to read how accommodating and supportive you found Luke to be during your experience with the branch. I will ensure your thoughtful comments are passed onto Luke and the entire team at the branch. Many Thanks.
5/5
GoogleMann Estate Agents have provided me with an excellent service. Quickly finding the right tenants for me and making the process hassle free. I would definitely recommend.
1/5
GoogleAbsolutely shocking customer service. Extremely rude staff. Had a viewing booked in, made a two hour journey to the viewing only to be told that they can't show me the actual property, but they can show me one that's 'similar minus a bedroom'. Barely apologised and then was extremely blunt and rude when I said that they had wasted my time. would avoid like the plague if you are trying to rent from them.
We are really sorry to hear this Amelia. If there is anything we can do to resolve this issue for you, please let us know at customercare@countrywide.co.uk and we will be happy to help.
1/5
GoogleA truly terrible letting agency, extremely poor communication with both landlords and tenants, especially if you're a student! They lie, convolute things, and they are lazy. …
Good Morning, we are sorry to see this. Please be assured that all feedback is taken very seriously and we would like to thank you for bringing this to our attention. If you could please provide us with more information at … More
1/5
GoogleThis agency beggars belief. They are unprofessional, lie constantly and I am just about to launch legal proceedings against the agency and the landlord. Watch the national press in the coming months as I promise that I will expose their …
Thank you for your review. We are deeply sorry to hear this. It is imperative that 5* service and communication is provided at all times. I would like to assure you that all feedback is taken very seriously and thank you for bringing these … More
1/5
GoogleThe WORST agency I have ever dealt with. Never get call backs, never get email responses, NO MANAGER, no one is ever aware of anything, no information is ever recorded on their system, extremely difficult to speak to the right person, they …
Hi Bruce, I'm terribly sorry that you the service you received fell well below par and we sincerely apologise for this. Should you wish to contact us regarding your experience then please do so on customercare@countrywide.co.uk. With kind regards
1/5
GoogleIf I could rate 0 stars, I would. My housemates and I rented a property for 2 years through Mann and all aspects of service were abysmal. Let me give some examples. …
Good Morning, We are deeply sorry to hear this. It is imperative that all our customers … More
1/5
GoogleThis is the worst company possible. Over the past two and a half years, I, as a Landlord, on the 'full management' service, have had to chase Mann up and constantly pester for information promised; feedback and quotes for work. The term …
Good afternoon Ros, thank you for your feedback. I appreciate that these issues must be very frustrating for you and, therefore, I am going to ensure that a Manager is in contact with you regarding your points above as we really hope to … More
5/5
GoogleI recommend Mann for their professional service, continuous follow up and understanding of Client requirements
Hi Ramy, thanks for the fantastic five star review and recommendation! The team at Mann Countrywide, in Sutton strive to deliver straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this. Kind regards.
5/5
GoogleI wouldn't hesitate to use Mann Lettings again. I received a friendly professional service and found a property quickly with no fuss.
5/5
GoogleFantastic Lettings team in Sutton. Constantly updating me with the search for new tenants - always attentative and happy to help. Special mentions to Alicja, Vicky and Ben.
Thank you Thras, best wishes, mark
4/5
GoogleJulie Button of Mann Countrywide has been of great help in sorting out the issues with my house. She has been very spot on, highly dedicated to her job and displays a high level of professionalism. She is simply amazing.
Thank you for the great review. I am happy to hear you received very good service from Julie at Mann, Swanley branch. However if you would like to give us further feedback as to how we could have made this a 5 star experience for you please contact us via email at review@countrywide.co.uk. Many thanks,Sarah
5/5
GoogleBrought a flat on Gillingham High Street through MANN, was very impressed with the whole team who were extremely helpful throughout the whole process. Would definitely recommend them!
5/5
GoogleI recommend Mann for their professional service, continuous follow up and understanding of Client requirements
Hi Ramy, thanks for the fantastic five star review and recommendation! The team at Mann Countrywide, in Sutton strive to deliver straightforward, personal and passionate service to its customers and it is great that you were able to take advantage of this. Kind regards.
5/5
GoogleVery friendly , efficient service I will definitely use them again ...good service no complaints
5/5
GoogleI wouldn't hesitate to use Mann Lettings again. I received a friendly professional service and found a property quickly with no fuss.
5/5
GoogleFantastic Lettings team in Sutton. Constantly updating me with the search for new tenants - always attentative and happy to help. Special mentions to Alicja, Vicky and Ben.
Thank you Thras, best wishes, mark
5/5
GoogleI appointed Sarah at Mann & Co after sacking another agent. Sarah was professional in every way and extremely helpful, she was even sending update emails way outside of office hours. A little more expensive than other agents but I can assure you worth every penny. Thanks Sarah and colleagues.
Hi Derrick, Thank you for taking the time to leave us this excellent review, it's great to see that Sarah and the Mann Countrywide team at Redhill were once again able to provide their proven, 5 star service! Kind regards.
5/5
GoogleI'd like to thank the team at Mann & Co, Chessington for their help and professionalism during my house sale. It wasn't the most straightforward of sales but they pushed on regardless, always friendly, supportive and reassuring. I was kept well informed of viewings, offers and, once an offer had been accepted, provided with regular updates regarding the conveyancing. Kim Sweeney and Janene Haynes in particular were brilliant, and I have no hesitation in recommending them.
Thank you for your wonderful review and for having no hesitation in recommending us. I'm pleased to see that you benefited from the passionate and personal approach taken by the Mann Countrywide team in Chessington. I will pass on your kind comments to the entire team at the branch. Many thanks.
5/5
GoogleOur experience with MannCountrywide South Croydon was very good. Martina, Tom and Greg were very helpful and made our move very smooth. We definitely recommend Mann.
Hello Beata, thank you for the great review and recommendation. As always, we are glad to hear excellent feedback about the service we provide to our customers. I will pass your comments on to everyone involved at Mann Countrywide in the Croydon branch. Regards
5/5
GoogleGreat service! We were looking for a place and they not only tried to keep us up to date with any of the properties on the market that matched that but also tried to make all the viewings together when they could. We've really happy with how quickly we moved in following the last tenant, weren't sat twiddling our thumbs because paperwork hadn't been done. THANK YOU TO MANN and especially thank you to STACEY for all your help.
Thank you for taking your time to leave this wonderful review regarding the service you received from Mann Estate Agents in Gosport. It is so lovely to read how helpful you found Stacey and the team at the branch, i will ensure your kind words are passed on to Stacey and the rest of the team. Many Thanks.
5/5
GoogleVery quick and efficient, lovely service from everyone we spoke to from this office. Would be happy to recommend them to others.
Hi Hayley, thank you for your wonderful five star review. It's really good to see you've received such great assistance, and I'll make sure the branch manager is aware of the teams brilliant service. Many thanks, Mann.
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Canterbury has the most, with 753 reviews rated 3.7 out of 5, followed by Dartford with 400.
The 39 Mann offices, by town:
Yes. In The Trusted Agent 2026 awards, Dartford won Gold, Southampton won Gold and 10 more branches won Trusted Agent.
