Trusted Agent profile · Tyne & Wear and County Durham
Verified
★★★★★
4,278 reviews across 24 offices and 3 platforms
Your Move Chris Stonock has 24 offices, in Consett (two offices), Wallsend (two offices), Chester Le Street (two offices), Whitley Bay (two offices), Newcastle Upon Tyne (two offices), Durham (two offices), Rowlands Gill (two offices), Sunderland (two offices), Crawcrook (two offices), Houghton Le Spring (two offices), Low Fell, West Denton, Washington and Whickham (Tyne & Wear and County Durham). Together they have 4,278 reviews on three platforms, rated 4.8 out of 5 overall.
4,174
Reviews on Google
All 24 offices
100
Reviews on Facebook
Business-wide
4
Reviews on Yell
All 24 offices
Your Move Chris Stonock's 24 offices, most reviewed first. Each has its own page.
Newest first, from every platform, with the office each review is about. First names only.
5/5
GoogleWe would like to thank Kirsty and team for the professional and personalised service they have given through the purchase and sale. They are and amazing team, have kept us informed and updated all the way. A team of people you can really rely on especially during these difficult times. We would recommend them 100%. Many many thanks Helen and Graham WinkPositiveResponsiveness, Quality, Professionalism, Value
Thank you
5/5
GoogleI am currently selling house with Your Move Consett - The team have been amazing, special mentions to Kirsty, The Sams, Annette, Sue and Stacey who I’ve mostly dealt with. Nothing is ever a bother and I’m a girly needy customer. I seriously recommend. Oh and I love the percentage update on my account! Absolutely genius!!!PositiveResponsiveness, Quality, Professionalism, Value
Thank you
5/5
GoogleThanks again to the Consett branch for their services when finding a tenant for a property I have to rent out. Their professionalism is second to none and always find the whole team so friendly and a pleasure to deal with. 5 Stars all the way - Kirsty, Sam, Stacey, Annette + Carol :)PositiveResponsiveness, Quality, Professionalism
Thank you
5/5
GoogleWe are currently in the middle of selling our house through Your Move, Consett. Kirsty and her friendly team have been fantastic to deal with throughout the process so far, they keep us informed with any changes and they go above and beyond chasing up any queries we may have. We are very pleased with the service they are providing and I would recommend this company to anyone looking to sell their property. Thank you for all of your help girls!
Hi Amy, thank you for taking your time to leave our Consett Team this fantastic review. Wishing you all the best from the Consett Team
5/5
GoogleProperty is the most valuable possession you’ll ever come to own on this green earth, and when dealing with it you need to work with competent, proficient, and trustworthy estate agents. The West Denton team have been absolutely excellent from start to finish. Whilst being both professional and personable, Tim, Abi, Ashleigh, and Louise have been our saviours from start to finish in what has been a very big move for us and we will never be able to thank them enough. (P.s we hope they enjoy the flowers, chocolate doughnuts, profiteroles, and Tim’s horrible Decaf tea!)PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for taking the time to give your feedback. We really appreciate your kind comments and wish you all the very best for the future. You know where we are if you need anything.
5/5
GoogleI used Your Move for a tenant find, all went well. I would recommend them.PositiveProfessionalism
Thank you for your review Julian
5/5
GoogleElliot has been great in helping me deal with several issues to one of my properties, despite issues with covid and other suppliers. Look forward to good relationship with Elliot in the futurePositiveResponsiveness, Quality, Professionalism, Value
Thank you Jon for your 5* review. We are happy to help.
5/5
GoogleWe have used Your Move Sunderland for letting several properties over the past few years and they are currently handling another one for us. Elliott and the whole team there have been outstanding in terms of service, feedback and going beyond the call of duty at times, which we really appreciate as we do not live locally. We would not hesitate to recommend them to anyone considering letting their property.PositiveResponsiveness, Quality, Professionalism, Value
Thank you so much for your Review John.
5/5
GoogleYour move has been a godsend for me having to find a suitable flat fairly quickly and helping me keep everything organised. Elliot was the team member I engaged with the most who put up with my random questions and telling me updates as soon as he got them. At no point did I phone or email and not receive a friendly and helpful response! Seems to be a very genuine team who want the best for their customers which cannot always be said for other estate agents. Literally can't even express how happy I am with how everything went - such a smooth move to a lovely flat for me and my cats when I was going through a very stressful time. Thank you your move and in particular a big whopping thank you to Elliot!! :)PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe team as a whole are as professional as they come. We experienced many hurdles to jump and being new to the sellers/buyers market they were there for us with advice and support. No question was too stupid and they kept us informed, made phone calls for us and ultimately made the whole experience manageable. We instantly knew we were in very capable hands. Each phone call was met with friendly, happy staff. On a personal note, we would like to thank Sarah,Sam and Elliott for the kindness and patience shown to us along a very difficult pathway for us. You are truly outstanding people and we wish you every happiness and success.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for such a lovely review Andy. It's very much appreciated and i hope you are happy in your new home! Sam
5/5
GoogleFantastic service. Thank you for all your help Sharon. Would highly recommend.PositiveProfessionalism
Thank you
5/5
GoogleGreat service and very helpful from start to finish especially through the challenging times with CovidPositiveResponsiveness, Professionalism
Thank you for leaving a review for us, we are delighted to hear you had a great experience with us. Best wishes from all at Your Move
5/5
GoogleI’ve been dealing with Sharon and she’s been very helpful and great at responding to my enquiries.PositiveResponsiveness
Thank you Stuart
5/5
GoogleQuality support and and advice from Julia throughout the process of viewing properties and making offers. Very helpful and approachable. Thank you!PositiveProfessionalism
Thank you Mr Short, we really appreciate your feedback.
5/5
GoogleIn these troubling and confusing times, I was really worried about making a move. I also really detest estate agents. But I called the office and spoke to a wonderful lady called Sharon who told me just how busy the market is at the moment, walked me through the moving process and costs (as I haven't moved for over 20 years) and really put my mind at ease. You hear alot of bad stick about estate agents nowadays. Then you speak to agents like Sharon and her team at Your Move. After popping into branch and meeting Matthew and Julia and Steve as well, I can't wait to get my house on the market.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Richard, we look forward to helping you with your move.
5/5
GoogleJulia Williams has been a reassuring and positive presence throughout the buying process. She is always available and always does what she says she is going to do. I would recommend Julia and Your Move Estate Agents to anyone without reservation.PositiveProfessionalism
Hello Bill, thank you for your kind words - we really appreciate your feedback. Wishing you all the very best in your new home.
5/5
GoogleIve had the pleasure of buying, selling and letting with the Chester Le Street brach over the last 12 months and they genuinely cannot do enough for the customer. Secured sales and lettings quickly and very helpful even after deals were done. Georgia, Sharon and Julia, you're a credit to the company.PositiveResponsiveness, Professionalism
Thank you for taking the time to leave a review for us Graeme, we're delighted you had such a positive experience and we thank you for choosing us. Wishing you all the very best, from all at Your Move
2/5
GoogleNot good enough, spoken to in a terrible manner by their manager.
Hi Andrea, I am sorry to see that you feel this way. I am the Branch Manager here at Your Move Sunderland and i am always ready to listen and work on any concerns you have. I can see i last spoke with you in May, i cannot see that any complaint was raised at the time regarding your concern however, i am more than willing to discuss this with you further now if you would like to give me a call on 01915674095. Kind regards, Sam.
2/5
GoogleRating only, no written review.
Dear Yasmin, I can't seem to trace you on any of our systems, please contact me personally on sarah.thomas@your-move.co.uk to discuss your review. Sarah Thomas Branch Manager
1/5
GoogleRating only, no written review.
Hi Engy, We are disappointed to see you have given Your Move Sunderland a one star review and would like to hear more from you regarding why. I would be grateful if you could contact me via phone or email to discuss this further. The office number is 01915674095 or you can email me directly samantha.martin@your-move.co.uk. Your feedback is extremely important to us and an integral part in maintaining our high standards. I look forward to hearing from you. Kind regards
1/5
GoogleCalled them one day. Said the person I needed to speak too was on lunch and that they'd call me back... never heard from them again.
Hi Robert, I am sorry you have not had a call back, please accept our apologies. We, like many other businesses, are experiencing unprecedented demand at the moment. We always ensure we return voicemails and messages the same day, it seems this has not happened on this occasion which i apologies for. We would always encourage you to call us back if you have not heard back from us by the end of the day as it may be that the message has not been passed on in error. Customer service as always, is a high priority for us and we would welcome the chance to resolve any concerns before a poor review is placed. Kind regards, Sam.
5/5
GoogleCompetent, courteous and friendly service. Excellent communication. As a sometime sceptical user of estate agents I am happy that value for money was received.
Thank you so Chris, I'm pleased you were happy with the service. Best Wishes Sarah Thomas Branch Manager
5/5
GoogleSarah, Kerrie and the team are excellent and really helped me with my sale. I am very happy with the experience and would highly recommend Your Move Wallsend
Thank you so much Mark for your kind review and best of luck with your new job!! Sarah Thomas Branch Manager
5/5
FacebookThis is the second time we have bought and sold a house through your move recently The service we’ve had from the whole team has been second to none well done everyone and thank you
A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.
The Trusted Agent 2026 results for Your Move Chris Stonock, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Your Move Chris Stonock and its branches won awards at the Trusted Agent Awards in one year, most recently 2025.
Trusted Agent Awards winners in one year, the group and its branches: 2025.
Trusted Agent Awards by year, 20252025 1 award Trusted Agent Awards 2025 winners
Source: Trusted Agent Awards winners lists, as published, linked by year.
Your Move Chris Stonock and its branches won awards at EA Masters in four years, most recently 2025.
EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2025.
EA Masters by year, 2018 to 20252025 11 Gold across 11 branches EA Masters 2025 winners
2020 2 awards EA Masters 2020 winners
2019 1 award EA Masters 2019 winners
2018 2 Gold EA Masters 2018 winners
Source: EA Masters winners lists, as published, linked by year.
Send Your Move a message.
Your Move Consett has the most, with 385 reviews rated 4.9 out of 5, followed by Your Move Wallsend with 327.
The 24 Your Move Chris Stonock offices, by town:
Yes. In The Trusted Agent 2026 awards, Chester Le Street won Gold, Consett won Gold and three more branches won awards. At the Trusted Agent Awards 2025 the group won Winner for Most Trusted Agent, North East. The group and its branches have also won 16 other industry awards since 2018.
