YOUR MOVE Chris Stonock reviews

★★★★★ 5/5

Google

I can’t recommend the team at your Move Estate Agents Sunderland highly enough. From start to finish, the service was outstanding, and the whole process felt smooth, professional, and genuinely cared for. A huge thank you to Sam, Sarah x 2, Maddison, Chloe who were always available to answer questions, kept me fully informed, and handled everything with incredible efficiency and warmth. Nothing ever felt like too much trouble, and communication was clear and reassuring throughout. A special mention to Sam for the incredibly thorough market research she carried out in preparation for the valuation and home visit. The comparables she presented were detailed, well-explained, and clearly tailored to my property, giving me complete confidence in the pricing strategy from the very beginning. Her preparation, knowledge of the market and buyer base really stood out and set the tone for the entire experience. What really stood out overall was the personal touch. Moving can be stressful, but the team made it feel manageable Not only did they support me throughout, but they also supported our buyers, helping to keep everything progressing smoothly for everyone involved. Their knowledge of the market, the process and attention to detail, and dedication to getting the best outcome truly set them apart. Even more impressively, from listing to reaching best and final offers took less than a week, with all offers coming in at or above the asking price. This speaks volumes about their strategy, marketing, and deep understanding of the local market. Thanks to their hard work and commitment, everything was completed seamlessly. I’m so grateful for their support and wouldn’t hesitate to recommend Your Move Estate Agents Sunderland to anyone looking for a reliable, friendly, and highly professional service. An exceptional experience from an exceptional team!

Suzanne · 2 April 2026

★★★★★ 5/5

Google

I am a landlord with a mid-size property portfolio and have worked with Gail Lewicki at Your-Move for several years. She has always been professional, knowledgeable, and reliable. Gail has a strong understanding of the local area and rental market and consistently gives clear advice on how to achieve the best possible rent. She is excellent at marketing and presenting properties so they are shown in the best light, and she manages tenants efficiently and professionally. Her experience really shows, and I regularly rely on her for sound commercial advice. Gail is always easy to contact by phone or email, which makes managing properties much easier. I would highly recommend Gail as a lettings manager and she would be my first choice.

Sanjit · 16 March 2026

★★★★★ 5/5

Google

Gail is an absolute star, I’ve used her for property management for a few years now and she always ads a personal touch to bridge tenant, landlord and property priorities to offer all round support. Whenever I’ll be in the property management situation again I’d be calling her for help and support. Best regards and good luck Gail & the team, Ken

Kenneth · 16 March 2026

★★★★★ 5/5

Google

Sarah Symons has been brilliant through out our purchase. Sarah regularly rings with updates and when I have rang to ask a question or ask for an update on the purchase Sarah has dealt with this quickly and efficiently and come back to me with a detailed response. Sarah has been great to deal with and we have trusted her through out the process.

Grace · 16 February 2026

★★★★★ 5/5

Google

We had a wonderful experience with the agency and ended up living in the best house. The staff were incredibly helpful and ensured we had a smooth experience throughout. Gail Lewicki was my first point of contact, and she has been excellent, professionally and personally, even after we have moved out of the country. Would highly recommend them!

Sakshi · 16 March 2026

★★★★★ 5/5

Google

I purchased a house that Your Move Sunderland were selling. The service was outstanding and the team were always so friendly and helpful, I feel they went above and beyond and I would absolutely use these if I ever came to selling a home due to how positive my experience has been. Thank you!

Louise · 16 February 2026

★★★★★ 5/5

Google

Sarah Symons was fantastic in dealing with my house sale. Kept me informed at every stage and went above and beyond to help me get moved. The whole of the team was also great. I would be happy to recommend Your Move to anyone buying or selling.

Debbie · 16 March 2026

★★★★★ 5/5

Google

I cannot recommend this team enough! Sam, both Sarahs (yes, two of them, double the brilliance), Amy, and Maddison were absolute lifesavers during my move. From the very start, they were attentive, patient, and somehow managed to keep me sane through the chaos. I’m convinced they all deserve medals… or at least a long holiday after dealing with me! They went above and beyond, answering every question (even the silly ones), calming my nerves, and making sure everything went as smoothly possible. If I ever have to move again I’d use them in a heartbeat. But as I joked after the completion, I suspect they’d all quit if they heard I was selling again! Thanks so much to the whole team for their amazing customer service, endless patience, and for making what was a very stressful time feel manageable. You guys are brilliant!

Kris1241 · 27 March 2025

★★★★★ 5/5

Google

Absolutely brilliant customer service. Nothing is too much bother and the girls literally held our hands and helped us at every step. Would definitely recommend coming here if you are moving. Thank you Sarah, Sarah, Sam and Maddison you were fantastic

Carole · 16 February 2026

★★★★★ 5/5

Google

Sam and the team at Sunderland have been exceptional in their approach to the sale of our home. Despite many challenges with our buyers they have been tenacious in making sure the sale was concluded. They are not afraid to have difficult conversations whilst remaining fair to both parties but remembering that their sellers are their clients and if the situation needs re-aligning then that’s what they’ll do. Thanks to you all at Sunderland branch

Anya · 10 February 2025

★★★★★ 5/5

Google

First Class Service. I first met Sam at my property and she suggested I put my house on the market as Your Move has many developers and first time buyers on the books. She was right and we had an offer within 1 week. We accepted the offer and completed shortly after. Can't recommend Your Move enough. Great Staff Great Service I mainly dealt with Sam, Sarah and Chloe, but all staff are professional and friendly. I didn't think I could sell my property for the price i wanted, but Sam and Your Move did it. Over the moon with the service from Your Move. Very happy customer.

Chris · 25 November 2024

★★★★★ 1/5

Google

Bede house flat in Farringdon for £500 pcm was originally listed at £450, but after a lot of people took their valuable spare time to go and view the property, they decided to re list the property, jack up the price and fob off any clients with some lie that the landlord was on holiday. Trashy business Seeing as there is no way to reply to your ridiculous essay, I will re edit and point out that you were happy to take people's details, arrange appointments where people took the time & effort to go and visit. Once the property was taken off you did not bother to inform anyone and came up with this made up story every time someone got in touch instead of having the decency to admit that the whole was just a waste of our time, in reality you were just using peoples free time to test the waters. That's scummy behaviour in my book and this lack of professionalism should be kept in check, but because of the times we live in, of course it isn't. You also mentioned you had problems with the previous tenant yet when we visited the property it had no signs of being inhabited. Landlords may as well just deal with clients directly as you don't seem to serve any real purpose other than writing up fake cheesy 5 star reviews for yourself. Useless

William · 9 April 2026

★★★★★ 5/5

Google

Contacted to ask for help to get my house valued, I spoke to Maddison who was absolutely brilliant. Really informative, explained things through to me and gave me loads of information. Absolutely love thank you so much!

Bethany · 16 February 2026

★★★★★ 5/5

Google

I can’t recommend my lettings agent Gail Lewicki highly enough. Managing a large property portfolio isn’t always straightforward, but she consistently goes above and beyond to make the whole process smooth and stress-free. Her communication is excellent, she handles issues quickly and professionally, and she genuinely cares about both landlords and tenants, which is rare to find. What really stands out is Gails attention to detail and willingness to step in and help, even when something falls outside the usual scope. It gives me real peace of mind knowing my properties are in such capable hands. If you’re looking for someone reliable, proactive, and genuinely dedicated, you won’t be disappointed.

Alan · 16 March 2026

★★★★★ 5/5

Google

Sarah has been brilliant, informed me of every step, it’s been an easy flowing purchase and the other girls I’ve spoken to have all been professional. Thank you again x

Stephanie · 16 March 2026

★★★★★ 5/5

Google

Good opportunity to say thank you to Gail who has significantly improved my experience of working with this company! She’s been quick to respond to questions and proactive in approach.

Sarah · 16 March 2026

★★★★★ 5/5

Google

Sam and her team at the sunderland branch are amazing, ive rented my property out with them for several years now ,the few problems that have arisen have been dealt with quickly and efficiently. Much appreciated, thank you .I highly recommend 👌. …

Deb · 16 November 2025

★★★★★ 5/5

Google

As a buyer of a property on the market with Your Move Sunderland I can not express enough my gratitude to Sam, Sarah and rest of the team. During a short but difficult chain, Sam and Sarah kept me informed, were diplomats between all parties and ultimately when I had a move of over 400 miles even offered to facilitate an out of hours arrival. Thank you very much & I still intend to pop in in person to say thank you when I am in the town centre.

David · 5 August 2024

★★★★★ 5/5

Google

All the staff were fantastic during our selling experience, Sarah and the team couldn't do enough for us, no question was to much trouble couldn't fault them at all. Excellent experience compared to when we have dealt with other agents.

David · 16 November 2025

★★★★★ 5/5

Google

Sarah has been brilliant with helping us with our mood and i could not recommend her or the company any higher.

Sarah · 16 March 2026

★★★★★ 5/5

Google

The Branch Manager took ownership from the beginning, due to my own personal circumstances. This was vital and I can't thank Samantha Martin enough, in words. It was a godly act, sounds cheesy but its true. They delivered and exceeded my expectations. They performed the viewings themselves, giving honest feedback. Samantha and myself both agreed a targeted action plan, based on this and within the post market appraisal, pricing criteria. When the actual offer and ultimately final sale of the property happened. I went on the sole judgement of Samantha. I never met the buyer. The conveyancing could have failed, leaving my late mothers estate, paying both parties fees. I had complete confidence and beief, however. The personal and business relationship, I had the pleasure of experiencing, did not wain. I would like to thank all the members of staff, who my family had comunicated with. Truly are professional, always highly motivated and extremely polite. I hold this firm in the highest esteem. My name Antony Duell

Antony · 17 March 2024

★★★★★ 5/5

Google

My wife and I sold our first house through Your Move Sunderland this year and we're so glad we went with them! Words can't describe how amazing their service was and how much Sam and her team went above and beyond. Although the house we bought wasn't sold through Your Move, we attribute the fact that we eventually moved to how much effort Sam, Sarah & the team put into making it happen when the other estate agent (the one we bought our new house through) didn't!!! For those who want more info: We were in a rather short chain with only 3 parties which should have been straight forward but for some reason got delayed massively so that completion only happened after over 5 months. Sam and her team however were with us every step of the journey, answered the endless amount of questions we had and did everything in their power to help us move as fast as possible EVEN THOUGH the property we were buying wasn't even sold through Your Move. That's what you call service and care! We can honestly say that we felt Sam & her team really care about making a house move a positive experience for everyone involved. They chased things up if it needed to, kept us in the loop throughout and queried solicitors as to why things were delayed. The wealth of experience Sam & Sarah have is invaluable and we're convinced if it hadn't been for them, we would probably still be waiting for a completion date. They were also always just one phone call away. I can't emphasise enough how much a good phone manner and how fast an estate agent picks up your call says about how they deal with their clients and prospective buyers! When we first considered selling, we had several local estate agents visit us and value our property. Some of these didn't make a big effort to explain their fees, some of them talked a really big game and arrogantly bragged with how amazing they are & how many properties they sell, etc. When Sarah visited us it was none of the pushy sales tactics which was a breath of fresh air! Instead she was very genuine, professional, a great listener and communicated really well what selling a house involves. Any questions we had or additional info we felt was important to let her know about our house - she took the time to listen and note. What we then got was a quality listing and a high quality selection of really interested buyers. My wife and I are so glad that we decided to go with our gut instinct and chose Your Move over everyone else. We can't thank Sam, Sarah and the team enough for everything they've done for us and we would highly recommend them to anyone wanting to buy or sell!

Benjamin · 17 January 2024

★★★★★ 5/5

Google

Amazing company to buy property from. I would especially like to thank Sarah for all her hard work. All staff were very professional and approachable, nothing was a problem for them. Can't thank them enough for all the help liasing with a non responsive Solicitor. Ensured we were updated on a weekly basis, I can't thank them enough. Highly recommended.

Kim · 3 October 2024

★★★★★ 5/5

Google

I cannot praise the girls, especially Sam and Sarah, in the Sunderland office enough. They have been extremely helpful and also very sympathetic during what has been a very stressful time. I would thoroughly recommend them to anyone wanting to sell their property

Ann · 4 April 2025