Every review we hold for the Sunderland office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI mainly dealt with just Sam and Sarah but can praise them high enough for all there help and guidance when selling our house and buying our new property. Disappointed with communication from our solicitors but Sam and her team chased up all my queries promptly. Cant thank them enough.PositiveResponsiveness, Professionalism
Sue · 16 June 2022
Agent replied · 15 June 2024
Thanks Sue, i hope you are very happy in your new home!
★★★★★ 5/5
Googlewhat a fantastic person sarah s is the best customer suport person i have ever met
John · 16 March 2026
Agent replied · 16 April 2026
Thank you so much for your kind words! We’re delighted to hear that you had such a positive experience with Sarah S. She truly cares about providing the best possible customer support, and your feedback means a lot to both her and the whole team. We’ll be sure to pass on your lovely comments it will make her day! We look forward to helping you again in the future.
★★★★★ 5/5
GoogleSarah, Sam and the rest of the team have been amazing throughout the whole process. We felt completely supported with every step. The staff did most of the work, would chase solicitors and find out answers to any queries we had. I would recommend Your Move when selling your house.
Thank you!
Charlotte · 14 March 2025
Agent replied · 25 May 2025
Thank you for your kind review Charlotte, we appreciate it. We all wish you the best of luck for the future and hope you're very happy in your new home. Thanks again, Sam.
★★★★★ 5/5
GoogleYour move has been a godsend for me having to find a suitable flat fairly quickly and helping me keep everything organised. Elliot was the team member I engaged with the most who put up with my random questions and telling me updates as soon as he got them. At no point did I phone or email and not receive a friendly and helpful response! Seems to be a very genuine team who want the best for their customers which cannot always be said for other estate agents. Literally can't even express how happy I am with how everything went - such a smooth move to a lovely flat for me and my cats when I was going through a very stressful time. Thank you your move and in particular a big whopping thank you to Elliot!! :)PositiveResponsiveness, Quality, Professionalism, Value
Tori · 16 June 2022
★★★★★ 5/5
GoogleJasmin was very efficient in dealing with my rental property. She found a tenant within days and was able to process everything in under a week. Many thanks. CPP.
Kaman · 17 January 2024
Agent replied · 15 June 2024
Thank you for the review Colin. I am pleased you're happy with the service and hope to be able to work with you in the future. Jasmin, Sam, Sarah S, Sarah J, Chloe & Lynne. 😃 …
★★★★★ 5/5
GoogleI recently had the privilege of working with Your Move Sunderland to sell my house, and I couldn't be more delighted with the experience. From the beginning to the end, they demonstrated an outstanding level of professionalism and unwavering commitment to making the entire process seamless and successful.
First and foremost, their in-depth knowledge of the local real estate market was truly impressive. They provided me with a comprehensive analysis of the area, helping me set an optimal asking price that attracted potential buyers promptly.
What truly stood out was their exceptional communication. Throughout the journey, they ensured I was well-informed at every stage, promptly addressing any questions or concerns I had. This level of transparency and accessibility significantly reduced the typical stress associated with selling a home.
Moreover, Your Move Sunderland's dedication to going the extra mile was apparent. They not only effectively marketed my property but also offered valuable advice on staging and presentation, enhancing the appeal of my home to potential buyers.
During negotiations, they skillfully represented my interests, ensuring I received a fair deal. Their negotiation expertise and deep market insights were instrumental in closing the sale successfully.
In conclusion, choosing Your Move Sunderland as my estate agent was undoubtedly a wise decision. Their professionalism, market knowledge, and unwavering dedication exceeded my expectations. I wholeheartedly recommend their services to anyone in the Sunderland area looking to buy or sell their property. Thank you, Your Move Sunderland, for an exceptional job well done!
Alfie · 19 October 2023
Agent replied · 15 June 2024
Thank you for such a kind review David. We really care about the service we deliver to our customers and it's lovely to hear this has enhanced your home moving experience. Thanks again, Sam.
★★★★★ 5/5
GoogleDealing with this estate agent has been a total pleasure , such lovely ladies who work in there and Sarah and Samantha have been so helpful dealing with our purchase . Nothing has been a bother and communication between us has been second to none . Would defo recommend . Thankyou so much Samantha for all your help
Julie · 16 November 2024
Agent replied · 23 November 2024
Thank you for your lovely review Julie. You're very welcome, it's been a pleasure to help you with the purchase. Please reach out if there is anything we can help with in the future. Thanks again, Sam.
★★★★★ 5/5
GoogleAbsolutely outstanding experience with YourMove!
From the very first call, the team at YourMove made what could have been a …
Chimezie · 16 December 2025
Agent replied · 16 April 2026
Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience with Your Move. Moving home can feel overwhelming, so it’s great to know our team helped make the process smooth and stress free. … More
★★★★★ 5/5
GoogleRecent purchase of a property. Lengthy sale due to the complexity of the purchase. However, Sarah and Sam could not do enough for us and excellent communication/updates all the way along. Highly recommend
Anita · 8 August 2025
Agent replied · 25 August 2025
Thank you so much for your kind words and recommendation Anita. We’re delighted to hear that, despite the complexities of your purchase, you felt supported and well informed throughout. We're thrilled to know our efforts made such a difference. Wishing you all the best for the future. Sam 😊 …
★★★★★ 5/5
GoogleGreat people, used them a couple of occasions now. They keep you updated with everything going on. Highly recommend.
Shaun · 16 December 2025
Agent replied · 16 April 2026
Thank you so much for your kind words! We’re really pleased to hear you’ve had a great experience with us and that our updates have been helpful. We truly appreciate your continued support and recommendation, it means a lot to us. We look forward to working with you again in the future! Sam 😊 …
★★★★★ 5/5
GoogleEasy process, kept up to date and informed all the way. Excellent customer service. Sarah very friendly and helpful. Highly recommend.
Susan · 16 October 2025
Agent replied · 16 April 2026
Thank you so much for your kind words and recommendation Susan! We’re thrilled to hear you found the process easy and that you were kept informed every step of the way. We’ll be sure to pass your lovely feedback on to Sarah, she’ll be … More
★★★★★ 5/5
GoogleThe staff here are absolutely fantastic with a service that is second to none. A special thank you to Rachel who goes out of her way to help with anything that you ask of her.
Zine · 16 June 2022
Agent replied · 15 June 2024
Thank you for the 5* review Zine!
★★★★★ 5/5
GoogleThanks Your Move. Not only did you ensure my purchase was stress free you also intervened on my behalf to assist with the sale of my property by keeping me informed when I was unable to get answers from third parties. Sam from Sunderland branch I can’t thank you enough.
Maria · 24 September 2024
Agent replied · 24 October 2024
Thank you Maria. I am so pleased we were able to make your move a little easier and appreciate the positive feedback. We all wish you the best of luck in your new home and for the future. Best wishes, Sam ☺️
★★★★★ 5/5
GoogleYour Move is definitely the RIGHT MOVE especially working/dealing with Jasmin May to secure my new rented property was super rewarding. Her professionalism, work etiquettes and patience especially after putting her under a lot of pressure was admirable. I'll definitely recommend "Your Move" and of course I'll ask you to deal and work with Jasmin May to secure your property. She's the ABSOLUTE BEST but please promise you wouldn't put her in as much pressure as I did? 😉PositiveResponsiveness, Quality, Professionalism, Value
Ugo · 16 June 2022
Agent replied · 15 June 2024
Thank you Ugo, your kind review is appreciated.
★★★★★ 5/5
GoogleElliot has been great in helping me deal with several issues to one of my properties, despite issues with covid and other suppliers. Look forward to good relationship with Elliot in the futurePositiveResponsiveness, Quality, Professionalism, Value
Jon · 27 August 2021
Agent replied · 15 June 2024
Thank you Jon for your 5* review. We are happy to help.
★★★★★ 5/5
GoogleIt was a pleasure to work with the Your Move team, me and my partner had bought an investment property and the customer service from the team was amazing, they kept us up to date and spoke through a lot of the steps with me over the phone or on email, very easy to get a hold of
Tiff · 16 February 2024
Agent replied · 15 June 2024
Thank you for your kind review Tiffany. It's been lovely to work with you also. Jasmin, Sam, Sarah S, Sarah J, Chloe & Lynne 😊 …
★★★★★ 5/5
GoogleWe have hsd a great service from Yourmove staff were very approachable, nothing was a problem for them. Can't thank them enough for the help they gave us on our property purchase. Would highly recommended.
Susan · 24 February 2025
Agent replied · 25 June 2025
Thank you for your kind review Susan. We are pleased we were able to make your buying experience a pleasant one. We wish you the best of luck in your new home. Please reach out if there is anything we can help you with in the future. Sam, Sarah S, Sarah J, Maddison, Amy & Lynne.
★★★★★ 5/5
Googlei would strongly recommend Your- Move Sutherland. the whole team Sam , Sarah and in particular jasmine .
they went over and beyond the call of duty to help me purchase and rent out my property while living abroad. excellent customer service. jasmine really should be applauded for her prompt and always professional approach . well done 👏🏻
Olukemi · 17 January 2024
Agent replied · 15 June 2024
Thank you for your repeat business Kemi, we are always appreciative of this and look forward to working with you in the future. Jasmin, Sam, Sarah S, Sarah J, Chloe & Lynne. 😊 …
★★★★★ 5/5
GoogleExcellent experience! Sam Martin was fantastic! She took care of everything and my house was on the market in a question of days. She Got me the right viewers straight away. Very pleased!
Lena · 16 June 2020
Agent replied · 15 June 2024
Thanks you for your review Lena.
★★★★★ 5/5
GoogleWe have used Your Move Sunderland for letting several properties over the past few years and they are currently handling another one for us. Elliott and the whole team there have been outstanding in terms of service, feedback and going beyond the call of duty at times, which we really appreciate as we do not live locally. We would not hesitate to recommend them to anyone considering letting their property.PositiveResponsiveness, Quality, Professionalism, Value
John · 16 June 2021
Agent replied · 15 June 2024
Thank you so much for your Review John.
★★★★★ 5/5
GoogleGreat customer service all staff warm and friendly especially I would like to huge thank you for Sarah Symons for all helps and support :)
Ihsan · 16 January 2025
Agent replied · 23 January 2025
Thank you for the feedback and lovely review Ishan. It's been a pleasure working with you to guide you through your first house purchase. We all wish you the best of luck with your new home. Thanks again from us all, Sam, Sarah S, Sarah J, Chloe, Amy & Lynne.
★★★★★ 5/5
GoogleJust bought a house through your move they were excellent kept me informed and updated every step
They answered all questions I had quickly couldn't recommend them enough
Thank you
John · 24 September 2024
Agent replied · 24 October 2024
Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience with us. Keeping you informed and updated throughout the process is something we pride ourselves on, and we’re glad it made your home-buying journey smooth. If you ever need anything in the future, don’t hesitate to reach out. Congratulations on your new home, and thanks again for your recommendation! Sam 😀
★★★★★ 5/5
GoogleFantastic service from start to finish. Used Your Move as a second agent to sell our property, after the first agent failed to even get us a viewing in 5 weeks. Our house was sold in 10 days using Your Move. Highly recommended anyone to contact and speak to Sam, Sarah and Jodie, they are all brilliant. Wish we had used them from the start ! 😁PositiveQuality
Gemma · 16 June 2021
Agent replied · 15 June 2024
Thank you for your lovely review Gemma. It's always great to hear and we are so please to have been able to sell the property quickly for you.
★★★★★ 5/5
GoogleThis is my second time using the Sunderland your move branch. Both times they have been amazing helping me chase up solicitors during stressful parts of the buying and selling process. All of staff of very friendly and helpful. Definitely recommend!
Laura · 18 November 2023
Agent replied · 15 June 2024
Thank you for you kind review Laura. We are very grateful for your repeat business.
Kind regards
Sam
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.