Every review we hold for the Sunderland office, from every platform, shown as written. First names only.
★★★★★ 2/5
GoogleCompletely unwilling to do an incredibly easy job
Joshua · 19 October 2023
Agent replied · 15 June 2024
Good Afternoon Joshua, I am sorry that you feel Your Move have not been helpful in your request. As discussed on the telephone, we do have a minimum standard of condition that we require for our rental properties and unfortunately we cannot assist you with your request until this standard is met. I have provided you with a list of the relevant work required to the property for Your Move to assist you with renting the property, as/when this work is completed we will be more than happy to assist you in finding a tenant. Kind regards, Sam.
★★★★★ 4/5
GoogleVery good professional
staff.
Anthony · 18 December 2023
Agent replied · 15 June 2024
Hi Anthony, Thank you for your kind review. Sam & the team.
★★★★★ 5/5
GoogleAll the staff have been very helpful, professional and friendly throughout the whole selling process. They were very efficient with communications and delivered a great service all round, thank you!
Amy · 16 June 2020
Agent replied · 15 June 2024
Thank you for your kind review Amy, it's appreciated.
★★★★★ 1/5
GoogleDecent buying experience, awful selling experience.
Steven · 16 June 2023
Agent replied · 15 June 2024
Hi Steven, It's been 10 months since we completed the sale of your property and we were not aware that you had concerns over the sales process. The sale completed within 8 weeks of it being sale agreed which in this market is excellent timing. If you would like to give the office a call on 01915674095 i would appreciate some feedback on where you felt we could have improved our service. Kind regards, Sam.
★★★★★ 5/5
GoogleAll the girls are amazing! Nothing is too much hassle. Constant updates as to where the sale and purchase are currently at. Wouldn’t go anywhere else!
Jordan · 16 June 2020
Agent replied · 15 June 2024
Thanks for your review Jordan. Really appreciate it. Good luck in your new home.
★★★★★ 5/5
GoogleGreat experience with Your Move. Jodie, Sam and Sarah have been professional throughout and kept me informed throughout the whole process. Can’t thank them enough !!!
Bev · 16 June 2020
Agent replied · 15 June 2024
Thank you for your kind word Bev, happy to help.
★★★★★ 5/5
GoogleGreat service and excellent advice
Ian · 16 June 2023
Agent replied · 15 June 2024
Thank you for your kind review Ian.
★★★★★ 5/5
GoogleRented out a flat with your move in Sunderland. Great customer service in store. No problems at all and good communication throughout the tenancy. Would highly recommend.
Jamie · 17 June 2018
Agent replied · 15 June 2024
Thanks for the great feedback.
Kind regards,
Reeds Rains Sunderland
★★★★★ 2/5
GoogleNot good enough, spoken to in a terrible manner by their manager.
Andrea · 16 June 2022
Agent replied · 15 June 2024
Hi Andrea, I am sorry to see that you feel this way. I am the Branch Manager here at Your Move Sunderland and i am always ready to listen and work on any concerns you have. I can see i last spoke with you in May, i cannot see that any complaint was raised at the time regarding your concern however, i am more than willing to discuss this with you further now if you would like to give me a call on 01915674095. Kind regards, Sam.
★★★★★ 5/5
GoogleI used Your Move for a tenant find, all went well. I would recommend them.PositiveProfessionalism
Jules · 27 August 2021
Agent replied · 15 June 2024
Thank you for your review Julian
★★★★★ 5/5
GoogleVery helpful, professional and friendly staff. Would definitely use them again, always a quick response to any enquiries I had.
Kev · 16 June 2020
Agent replied · 15 June 2024
Thank you Kevin, i hope you are happy in your new home.
★★★★★ 5/5
GoogleAilsa and the rest of the Lettings team at Your Move have provided an exceptional service. They succeeded in finding a new tenant for my property very quickly, handled the whole process most professionally and kept me informed throughout. I will definitely use their services again when I have a vacant property
James · 16 June 2020
★★★★★ 5/5
GoogleExcellent, bought a house through them. Absolutely recommended.
Dylan · 16 June 2022
Agent replied · 15 June 2024
Thank you for your kind review Dylan.
★★★★★ 5/5
GoogleGreat professionality and service from Your Move Sunderland. Highly recommended.
Yu · 16 June 2021
Agent replied · 15 June 2024
Thank you for your kind review.
★★★★★ 5/5
GoogleFantastic service from Your Move throughout the whole selling process. Very professional and friendly staff keeping us informed every step of the way, definitely recommend!
G · 16 June 2023
★★★★★ 5/5
GoogleVery professional and helpful service - helped with finding property, mortgage and insurance. Honestly couldn't be happier
Jonathan · 17 June 2018
Agent replied · 15 June 2024
Our pleasure Jonathan. Glad to have been of service.
Kind regards,
Reeds Rains Sunderland
★★★★★ 2/5
GoogleHad no feed back off the very few viewings we had not even a courtesy call didn't even know about a viewing not turning up until they rang a month later to arrange another viewing and I happened to mention the no show
Lesley · 16 June 2020
★★★★★ 5/5
GoogleHelped with first time mortgage. very professional and helpful. Would highly recommend to anyone .
Maria · 17 June 2018
Agent replied · 15 June 2024
Glad we could help Maria.
Kind regards,
Reeds Rains Sunderland
★★★★★ 5/5
Google1 to 1 service . Helpful
Gordon · 16 June 2021
Agent replied · 15 June 2024
We appreciate your feedback Gordon. Thank you for your lovely comments.
★★★★★ 5/5
GoogleProfessional, thorough and a delightful service
Michelle · 17 June 2018
Agent replied · 15 June 2024
Thank you very much Michelle.
Kind regards,
Reeds Rains Sunderland
★★★★★ 5/5
Googlefriendly and professional staff and services
Feng · 16 June 2023
★★★★★ 5/5
GoogleRating only, no written review.
Tomisin · 2 April 2026
Agent replied · 16 April 2026
Thank you so much for your 5-star review! We’re thrilled to hear you had a great experience. Sarah
★★★★★ 4/5
GoogleGreat service, food good, what's not to like.
Ian · 16 June 2022
★★★★★ 4/5
GoogleRating only, no written review.
Snair · 16 April 2024
Agent replied · 15 June 2024
Thank you for your review Mrs Nair. We appreciate you taking the time to leave a review and welcome any feedback you may be able to provide that will help maintain our very high standards. Sam, Sarah S, Sarah J, Chloe, Ewan & Lynne.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
