Newest first, from every platform, with the office each review is about. First names only.
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1/5
GoogleCalled them one day. Said the person I needed to speak too was on lunch and that they'd call me back... never heard from them again.
Robert Β· 1 August 2021 Β· Your Move Sunderland
Agent replied
Hi Robert, I am sorry you have not had a call back, please accept our apologies. We, like many other businesses, are experiencing unprecedented demand at the moment. We always ensure we return voicemails and messages the same day, it seems this has not happened on this occasion which i apologies for. We would always encourage you to call us back if you have not heard back from us by the end of the day as it may be that the message has not been passed on in error. Customer service as always, is a high priority for us and we would welcome the chance to resolve any concerns before a poor review is placed. Kind regards, Sam.
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5/5
GoogleCompetent, courteous and friendly service. Excellent communication. As a sometime sceptical user of estate agents I am happy that value for money was received.
Chris Β· 29 July 2021 Β· Your Move Wallsend
Agent replied
Thank you so Chris, I'm pleased you were happy with the service.
Best Wishes
Sarah Thomas
Branch Manager
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5/5
GoogleSarah, Kerrie and the team are excellent and really helped me with my sale. I am very happy with the experience and would highly recommend Your Move Wallsend
Mark Β· 27 July 2021 Β· Your Move Wallsend
Agent replied
Thank you so much Mark for your kind review and best of luck with your new job!!
Sarah Thomas
Branch Manager
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5/5
FacebookThis is the second time we have bought and sold a house through your move recently The service weβve had from the whole team has been second to none well done everyone and thank you
Christine Β· 22 July 2021 Β· Your Move Rowlands Gill
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1/5
GoogleRating only, no written review.
Jane Β· 22 July 2021 Β· Your Move Rowlands Gill
Agent replied
Hello, I'm really sorry to see you have only rated us one star. We would like the opportunity to discuss your experience and find out what went wrong. Please call us or email when convenient. Best wishes, Your Move.
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4/5
GoogleGreat service, food good, what's not to like.
Ian Β· 18 July 2021 Β· Your Move Sunderland
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5/5
Facebookexcellent customer service, highly recomend the company for selling your house
Amy Β· 15 July 2021 Β· Your Move Chris Stonock Chester Le Street (53 Front Street)
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4/5
GoogleVery good
David Β· 5 July 2021 Β· Your Move Wallsend
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5/5
GoogleBoth Nicky and Nichol at Durham were fab! They answered all of my questions, and also gave me all the information I would need. Super friendly too made me feel at ease at my appointment πPositiveResponsiveness, Professionalism
Rhian Β· 22 June 2021 Β· Your Move Durham
Agent replied Β· 21 June 2024
Thank you very much for your review Rhian
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5/5
GoogleDURHAM BRANCH
Absolutely fantastic service from start to finish, main points of contact Sue, Nicky, and Sheraleese were there for us as first time buyers and the many questions and queries raised answered every time. Couldnβt of asked for a better team
Thank you very much
Andrew and Kate ThorntonPositiveResponsiveness, Quality, Professionalism, Value
XXEp1c Β· 22 June 2021 Β· Your Move Durham
Agent replied Β· 21 June 2024
Thank you for your kind review Andrew and Kate. Very best wishes from all at Your Move Chris Stonock.
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5/5
GoogleWe have had a great experience selling our house through Your Move. Nicky, Ian , Ashley & Chera-lise have all been very consistent with contact throughout the process, and have made sure everything ran as smoothly as possiblePositiveResponsiveness, Professionalism
Adam Β· 22 June 2021 Β· Your Move Durham
Agent replied Β· 21 June 2024
Thank you Adam
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5/5
GoogleYour Move Durham was absolutely fantastic in selling my mums house. Not only did they sell it super quick but all the team, Nicky, Ian, Nichol and Chere-lise were great from start to finish and made the whole process so much easier. They kept me updated every step of the way. Would definitely recommend Your Move 100% to anybodyPositiveResponsiveness, Quality, Professionalism, Value
Julie Β· 22 June 2021 Β· Your Move Durham
Agent replied Β· 21 June 2024
Hi Julie, thank you for taking the time to leave a review for us. We really appreciate your feedback and are delighted all went smoothly for you. Very best wishes from all at Your Move.
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5/5
GoogleYour-Move Durham were outstanding throughout the process. They are courteous, friendly, efficient, knowledgeable, and above all, gave me fantastic advice that proved very helpful. Everyone involved was brilliant, but I must single out Ian Taylor. His dedication to his work, his genuine concern for clients, and his friendly and supportive approach were all quite exemplary. And the fee is so reasonable given how hard they all work for you. I regard going with Your-Move Durham to sell my property as one of the best decisions I ever made. I simply cannot praise them highly enough.PositiveResponsiveness, Quality, Professionalism, Value
Alpha Β· 22 June 2021 Β· Your Move Durham
Agent replied Β· 21 June 2024
Thank you so much for taking the time to leave a review for us, we really appreciate your feedback and know that Ian will be delighted to read your comments. Wishing you all the very best, Your Move Chris Stonock Durham.
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1/5
GoogleRating only, no written review.
David Β· 22 June 2021 Β· Your Move Chris Stonock Houghton Le Spring (2/3 Imperial Buildings)
Agent replied Β· 21 June 2024
Hello Mr Skews, I'm very sorry to see you have rated us 1 star. We would really like to discuss matters with you - please call us when convenient on 0191 5844159. Thank you.
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5/5
GoogleI have not used the service and my star review must have been a pocket review, my apologies. Those I know have used you as more than happy
Christie Β· 22 June 2021 Β· Your Move Chris Stonock Houghton Le Spring (2/3 Imperial Buildings)
Agent replied Β· 21 June 2024
Hi Christie, I'm disappointed to see you've only rated us 3 stars. Customer service is a top priority for us and I'd really like to learn more about your experience. Please can you email abi.broderick@your-move.co.uk. Thank you.
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1/5
GoogleMy step dad and mam rented a house and we spent 1 month cleaning it before we could move in. We were there for 6 year. Repairs were not done. We had no heating on or hot water on for nearly a month when Covid had just started, we couldnt get washed so i had to go and stop with my Gran so i could have a shower incase i caught the virus. We moved into my stepdads house he got left in his dads will last week. Step Dad has had an email today to say they are not giving him his deposit back as the house was dirty. We all cleaned it for 2 days so it wasnt dirty. It could have done with a lick of paint but no one done that for us when we moved in but we left them new paint to do it themselves as we ran out of time to get moved. My step dad put a full new kitchen in and bought carpets out of his own pocket and fully decorated it when we moved in as it was scruffy. Its in a better shape now than it was when we moved in. I just thought i would share this as all ive heard since i come in from school is my parents shouting about been ripped off and how much money they have spent on the house and they pull a dirty trick like this and i agree. Its Β£500 which is a lot of money. My stepdad just caught me writing this and said it was fine to put it on as i am telling the truth but said to say Rachel at Houghton is spot on and Jess at Low Fell is spot on but cant say what else he said about the company as it was all swearing. Hes gonna take them to court. Han aged 13
Hannah Β· 22 June 2021 Β· Your Move Chris Stonock Houghton Le Spring (2/3 Imperial Buildings)
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5/5
GoogleAll of the girls at the Rowlands Gill branch are a delight to deal with. They go above and beyond to help with even the smallest query. Can't recommend them enough. Thanks Bridie, Rachel and Vanessa.PositiveProfessionalism
Cal Β· 22 June 2021 Β· Your Move Rowlands Gill
Agent replied Β· 21 June 2024
Thank you
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1/5
GoogleRating only, no written review.
Brian Β· 22 June 2021 Β· Your Move Chris Stonock Wallsend (5/7/9 High Street East)
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1/5
GoogleRating only, no written review.
Rachid Β· 22 June 2021 Β· Your Move Chris Stonock Wallsend (5/7/9 High Street East)
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1/5
GoogleRating only, no written review.
Rich Β· 22 June 2021 Β· Your Move Chris Stonock Wallsend (5/7/9 High Street East)
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4/5
GoogleRating only, no written review.
Gary Β· 22 June 2021 Β· Your Move Chris Stonock Wallsend (5/7/9 High Street East)
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5/5
GoogleService was fab from start to finish. Thank you so much for all your helpPositiveQuality
Emma Β· 22 June 2021 Β· Your Move Chris Stonock Wallsend (5/7/9 High Street East)
Agent replied Β· 21 June 2024
Our pleasure Emma, wishing you both many years of happiness in your new home!!
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5/5
GoogleKerry who dealt with my application, helped us so much. Thank you so muchPositiveProfessionalism
Anissa Β· 22 June 2021 Β· Your Move Chris Stonock Wallsend (5/7/9 High Street East)
Agent replied Β· 21 June 2024
Thank you for your review Anissa and congratulations on your new home, we hope you are very happy there. Sarah Thomas Branch Manager
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5/5
GoogleExcellent friendly Service from start to finish, Thank you so much Sarah and your team tooPositiveResponsiveness, Quality, Professionalism, Value
Tara Β· 22 June 2021 Β· Your Move Chris Stonock Wallsend (5/7/9 High Street East)
Agent replied Β· 21 June 2024
Thank you so much Tara, wishing you and the family many happy years in your beautiful new home!!
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