Trusted Agent profile Β· Tyne & Wear and County Durham

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Your Move Chris Stonock estate agents in Consett, Wallsend, Chester Le Street and 11 more

4.8

β˜…β˜…β˜…β˜…β˜… Excellent

4,234 reviews across 24 offices and 3 platforms

your-move.co.uk

Your Move Chris Stonock has 24 offices, in Consett (two offices), Wallsend (two offices), Chester Le Street (two offices), Whitley Bay (two offices), Newcastle Upon Tyne (two offices), Durham (two offices), Rowlands Gill (two offices), Sunderland (two offices), Crawcrook (two offices), Houghton Le Spring (two offices), Low Fell, West Denton, Washington and Whickham (Tyne & Wear and County Durham). Together they have 4,234 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

4,130

Reviews on Google

All 24 offices

Facebook logo

4.8 / 5

100

Reviews on Facebook

Business-wide

Yell logo

1.0 / 5

4

Reviews on Yell

All 24 offices

Our offices

Your Move Chris Stonock's 24 offices, most reviewed first. Each has its own page.

Latest reviews from every Your Move Chris Stonock office

Newest first, from every platform, with the office each review is about. First names only.

1/5

Google

Called them one day. Said the person I needed to speak too was on lunch and that they'd call me back... never heard from them again.

Robert Β· 1 August 2021 Β· Your Move Sunderland

Agent replied

Hi Robert, I am sorry you have not had a call back, please accept our apologies. We, like many other businesses, are experiencing unprecedented demand at the moment. We always ensure we return voicemails and messages the same day, it seems this has not happened on this occasion which i apologies for. We would always encourage you to call us back if you have not heard back from us by the end of the day as it may be that the message has not been passed on in error. Customer service as always, is a high priority for us and we would welcome the chance to resolve any concerns before a poor review is placed. Kind regards, Sam.

5/5

Google

Competent, courteous and friendly service. Excellent communication. As a sometime sceptical user of estate agents I am happy that value for money was received.

Chris Β· 29 July 2021 Β· Your Move Wallsend

Agent replied

Thank you so Chris, I'm pleased you were happy with the service. Best Wishes Sarah Thomas Branch Manager

5/5

Google

Sarah, Kerrie and the team are excellent and really helped me with my sale. I am very happy with the experience and would highly recommend Your Move Wallsend

Mark Β· 27 July 2021 Β· Your Move Wallsend

Agent replied

Thank you so much Mark for your kind review and best of luck with your new job!! Sarah Thomas Branch Manager

5/5

Facebook

This is the second time we have bought and sold a house through your move recently The service we’ve had from the whole team has been second to none well done everyone and thank you

Christine Β· 22 July 2021 Β· Your Move Rowlands Gill

1/5

Google

Rating only, no written review.

Jane Β· 22 July 2021 Β· Your Move Rowlands Gill

Agent replied

Hello, I'm really sorry to see you have only rated us one star. We would like the opportunity to discuss your experience and find out what went wrong. Please call us or email when convenient. Best wishes, Your Move.

4/5

Google

Great service, food good, what's not to like.

Ian Β· 18 July 2021 Β· Your Move Sunderland

4/5

Google

Very good

David Β· 5 July 2021 Β· Your Move Wallsend

5/5

Google

Both Nicky and Nichol at Durham were fab! They answered all of my questions, and also gave me all the information I would need. Super friendly too made me feel at ease at my appointment πŸ™‚PositiveResponsiveness, Professionalism

Rhian Β· 22 June 2021 Β· Your Move Durham

Agent replied Β· 21 June 2024

Thank you very much for your review Rhian

5/5

Google

DURHAM BRANCH Absolutely fantastic service from start to finish, main points of contact Sue, Nicky, and Sheraleese were there for us as first time buyers and the many questions and queries raised answered every time. Couldn’t of asked for a better team Thank you very much Andrew and Kate ThorntonPositiveResponsiveness, Quality, Professionalism, Value

XXEp1c Β· 22 June 2021 Β· Your Move Durham

Agent replied Β· 21 June 2024

Thank you for your kind review Andrew and Kate. Very best wishes from all at Your Move Chris Stonock.

5/5

Google

We have had a great experience selling our house through Your Move. Nicky, Ian , Ashley & Chera-lise have all been very consistent with contact throughout the process, and have made sure everything ran as smoothly as possiblePositiveResponsiveness, Professionalism

Adam Β· 22 June 2021 Β· Your Move Durham

Agent replied Β· 21 June 2024

Thank you Adam

5/5

Google

Your Move Durham was absolutely fantastic in selling my mums house. Not only did they sell it super quick but all the team, Nicky, Ian, Nichol and Chere-lise were great from start to finish and made the whole process so much easier. They kept me updated every step of the way. Would definitely recommend Your Move 100% to anybodyPositiveResponsiveness, Quality, Professionalism, Value

Julie Β· 22 June 2021 Β· Your Move Durham

Agent replied Β· 21 June 2024

Hi Julie, thank you for taking the time to leave a review for us. We really appreciate your feedback and are delighted all went smoothly for you. Very best wishes from all at Your Move.

5/5

Google

Your-Move Durham were outstanding throughout the process. They are courteous, friendly, efficient, knowledgeable, and above all, gave me fantastic advice that proved very helpful. Everyone involved was brilliant, but I must single out Ian Taylor. His dedication to his work, his genuine concern for clients, and his friendly and supportive approach were all quite exemplary. And the fee is so reasonable given how hard they all work for you. I regard going with Your-Move Durham to sell my property as one of the best decisions I ever made. I simply cannot praise them highly enough.PositiveResponsiveness, Quality, Professionalism, Value

Alpha Β· 22 June 2021 Β· Your Move Durham

Agent replied Β· 21 June 2024

Thank you so much for taking the time to leave a review for us, we really appreciate your feedback and know that Ian will be delighted to read your comments. Wishing you all the very best, Your Move Chris Stonock Durham.

1/5

Google

Rating only, no written review.

David Β· 22 June 2021 Β· Your Move Chris Stonock Houghton Le Spring (2/3 Imperial Buildings)

Agent replied Β· 21 June 2024

Hello Mr Skews, I'm very sorry to see you have rated us 1 star. We would really like to discuss matters with you - please call us when convenient on 0191 5844159. Thank you.

5/5

Google

I have not used the service and my star review must have been a pocket review, my apologies. Those I know have used you as more than happy

Christie Β· 22 June 2021 Β· Your Move Chris Stonock Houghton Le Spring (2/3 Imperial Buildings)

Agent replied Β· 21 June 2024

Hi Christie, I'm disappointed to see you've only rated us 3 stars. Customer service is a top priority for us and I'd really like to learn more about your experience. Please can you email abi.broderick@your-move.co.uk. Thank you.

1/5

Google

My step dad and mam rented a house and we spent 1 month cleaning it before we could move in. We were there for 6 year. Repairs were not done. We had no heating on or hot water on for nearly a month when Covid had just started, we couldnt get washed so i had to go and stop with my Gran so i could have a shower incase i caught the virus. We moved into my stepdads house he got left in his dads will last week. Step Dad has had an email today to say they are not giving him his deposit back as the house was dirty. We all cleaned it for 2 days so it wasnt dirty. It could have done with a lick of paint but no one done that for us when we moved in but we left them new paint to do it themselves as we ran out of time to get moved. My step dad put a full new kitchen in and bought carpets out of his own pocket and fully decorated it when we moved in as it was scruffy. Its in a better shape now than it was when we moved in. I just thought i would share this as all ive heard since i come in from school is my parents shouting about been ripped off and how much money they have spent on the house and they pull a dirty trick like this and i agree. Its Β£500 which is a lot of money. My stepdad just caught me writing this and said it was fine to put it on as i am telling the truth but said to say Rachel at Houghton is spot on and Jess at Low Fell is spot on but cant say what else he said about the company as it was all swearing. Hes gonna take them to court. Han aged 13

Hannah Β· 22 June 2021 Β· Your Move Chris Stonock Houghton Le Spring (2/3 Imperial Buildings)

5/5

Google

All of the girls at the Rowlands Gill branch are a delight to deal with. They go above and beyond to help with even the smallest query. Can't recommend them enough. Thanks Bridie, Rachel and Vanessa.PositiveProfessionalism

Cal Β· 22 June 2021 Β· Your Move Rowlands Gill

Agent replied Β· 21 June 2024

Thank you

5/5

Google

Service was fab from start to finish. Thank you so much for all your helpPositiveQuality

Emma Β· 22 June 2021 Β· Your Move Chris Stonock Wallsend (5/7/9 High Street East)

Agent replied Β· 21 June 2024

Our pleasure Emma, wishing you both many years of happiness in your new home!!

5/5

Google

Kerry who dealt with my application, helped us so much. Thank you so muchPositiveProfessionalism

Anissa Β· 22 June 2021 Β· Your Move Chris Stonock Wallsend (5/7/9 High Street East)

Agent replied Β· 21 June 2024

Thank you for your review Anissa and congratulations on your new home, we hope you are very happy there. Sarah Thomas Branch Manager

5/5

Google

Excellent friendly Service from start to finish, Thank you so much Sarah and your team tooPositiveResponsiveness, Quality, Professionalism, Value

Tara Β· 22 June 2021 Β· Your Move Chris Stonock Wallsend (5/7/9 High Street East)

Agent replied Β· 21 June 2024

Thank you so much Tara, wishing you and the family many happy years in your beautiful new home!!

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Your Move Chris Stonock, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Your Move Chris Stonock and its branches won awards at the Trusted Agent Awards in one year, most recently 2025.

Trusted Agent Awards winners in one year, the group and its branches: 2025.

Trusted Agent Awards by year, 2025

Source: Trusted Agent Awards winners lists, as published, linked by year.

EA Masters

Your Move Chris Stonock and its branches won awards at EA Masters in four years, most recently 2025.

EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2025.

EA Masters by year, 2018 to 2025

Source: EA Masters winners lists, as published, linked by year.

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Questions about Your Move Chris Stonock

Which Your Move Chris Stonock office has the most reviews?

Your Move Consett has the most, with 385 reviews rated 4.9 out of 5, followed by Your Move Wallsend with 327.

Where are the Your Move Chris Stonock offices?

The 24 Your Move Chris Stonock offices, by town:

Has Your Move Chris Stonock won any awards?

Yes. In The Trusted Agent 2026 awards, Chester Le Street won Gold, Consett won Gold and three more branches won awards. At the Trusted Agent Awards 2025 the group won Winner for Most Trusted Agent, North East. The group and its branches have also won 16 other industry awards since 2018.

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