Every review we hold for the Whitley Bay office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe can’t find the words enough to thank the Your Move team for their support with our recent sale. Gillian Donnison is an absolute star and asset to the team, she went above and beyond to help and guide us through the process, with a friendly and cheerful attitude throughout despite the struggles of the chain. Having spoke with other estate agents through our purchase we are relieved and grateful we chose Your Move as their customer service and knowledge is evident in comparison.
Thank you again Gillian, Susan, Rachel and the rest of the team, this is our forever home but we would recommend with no hesitation!
Anneliese · 9 December 2020
Agent replied
Hello Robert Anneliese and family
Can we just say it was an absolute pleasure selling your family home and helping you move into your "Forever Home". I hope you and the boys are truly happy there. Thank you also for your very kind comments about Gillian, Rachel, myself and the team, they make me so proud. Im also delighted in comparison to other agents Your Move stood out over our competition for our customer service.
Thank you again for choosing Your Move
Kind regards 😊
Susan Usher Sales Manager
★★★★★ 5/5
GoogleI would like to say a huge thank you to the staff at Your Move Whitley Bay for your support and service to my mother during the sale of her property. I would like to especially thank Susan Spokes for her suggestions, enthusiasm and sensitivity when helping my Mum with the sale of her property at a very sad time. Susan was especially helpful in drumming up further interest in the property when the first offer fell through.Susan you’re a star! Thank you!
Helen · 6 December 2019
Agent replied
Thank you Helen for your kind words . It was a pleasure to be able to help your Mum move closer to her lovely family and I wish you all the very best for the future. Kindest Regards Susan Spokes.
★★★★★ 5/5
GoogleI and my partner were looking for decently priced flats to rent however severely struggled due to us being quite young thus seen as lesser reliable tenants.
However we seen this lovely great value flat in terms of location, transport and price and Rachel Storey the letting agent was absolutely amazing in answering all of our ‘first time renters’ questions no matter how obvious they were.
Rachels polite and positive attitude ensured us that we were comfortable with financial commitments needed to rent a property and live comfortably.
Finally Rachel was highly dedicated and committed to us in getting this flat as she was constantly completing all the paperwork so we could finalise and move in within a week.
Young · 25 November 2019
Agent replied
Thank you for your lovely review and kind words Millie. It was a pleasure helping you get moved into your new home! I hope you are both very happy there. Kindest Regards Rachel ??
★★★★★ 5/5
GoogleThank you so much to Julie Atkinson who introduced me to Embrace Financial Services through your move. Christopher Robinson and Gabriele Keleraite handled the process of buying our first home. They went above and beyond to make sure the process was made as informative and straight-forward. They have been a credit to Your Move and Embrace and we will 100% be referring anyone we know to go to Your Move Whitley Bay when thinking of buying a home! You guys are amazing at what you do.
Anonymous · 30 July 2019
Agent replied
Thank you very much for your great feedback about Julie Atkinson, a major part of her role is to introduce our customers to Chris Robinson Embrace Financial Services who then helps dozens of clients find the best mortgage and Gabriele Keleraite is there to offer ongoing support. As a First Time Buyer it can be a daunting process purchasing your first home and I'm delighted we have made this experience a good one for you. Good Luck in your New Home.
Susan Usher, Sales Manager
★★★★★ 5/5
GoogleGillian valued my property some time ago and fortunately remembered my property details. recently there was interest in a nearby property and Gillian called me to invite me to put my flat on the market.
Within a couple of days I had a very successful sale and i am delighted
Gillian is thoroughly polite professional helpful and friendly
her outstanding capabilities have played to my advantage & helped me enormously.
Thank you
Sally · 12 June 2019
Agent replied
Sally this review is so endearing and thank you for your extremely kind words about Gillian she has been with us for many years and knows the market. One very important part of our job is remembering our customers as not everyone does move first time around.
The fact that Gillian has that knowledge shows good business practice. Also when you live in such a popular area we have buyers waiting for property's like yours.
Assuring you of our best attentions
Susan Usher
Sales Manager
★★★★★ 5/5
GoogleWe recently sold our house with Your Move whitley bay. Getting 3 offers on the first viewing day. Your Move provided a second to none service and Gillian kept us updated every step of the way. She did a great job and kept things progressing as well as being there when I was stressing! Thank you so much Gillian!! I highly recommend this Estate Agents.
Deborah · 17 February 2021
Agent replied
It was a very busy day, that day with offers on your lovely home. I was really pleased to secure a sale and take it all the way to completion. I'm delighted you thought I did a good job for you and its all part of the service. Your truly welcome and your thanks is most appreciated. We love getting recommendations from previous customers too - Thanks again best wishes in your new home. Regards Gillian. 🙏 😊 🏠
★★★★★ 5/5
GoogleThis was the first time I have sold a house solo, and it could have been so much more traumatic and stressful if it wasnt for the help from the team in the Whitley Bay office..
Julie was particularly patient with me, with gentle advice and support given to guide me through the process, and keeping me calm at times of crisis with care and understanding.
Richard · 2 December 2019
Agent replied
Thank you for the fantastic review Richard, it has been a pleasure dealing with you and hope you will be happy in your new home. Kindest Regards Julie
★★★★★ 5/5
GoogleRecently purchased a property through YourMove Whitley Bay and have been nothing but impressed by the quality of customer service provided by the estate agents.
From day 1 both Susan Usher and Julie Akinson were attentive and diligent. Julie provided me with weekly updates and liased professionally with both vendor and solicitors even giving the odd push when needed!
Thank you YourMove Whitley Bay!
Niamh · 2 January 2020
Agent replied
Thank you for your lovely words Niamh, it's been a pleasure helping you get moved into your first home! Best wishes for the future. Kindest Regards Julie??
★★★★★ 5/5
GoogleA big thank you to Gillian Donnison and all the team at Your Move in Whitley Bay. You have kept us informed every step of the progress throughout the sale of our home even during lockdown. This is the second sale you have helped us with this year and we will highly recommed Your Move to both friend and family.
Jan · 8 October 2020
Agent replied
Thank you Jan, it has been a pleasure helping to progress the sale through to completion. All the very best for the future. Kindest Regards Gillian 😃
★★★★★ 5/5
GoogleWe recently purchased a house through Your Move Whitley Bay. Julie was brilliant and we had outstanding service from her. She was professional, friendly, informative and always followed through what she said she would do. If it wasn't for Julie's help and support I doubt if our purchase would have gone through.
Thank you Julie - you are a credit to your profession.
Ray · 31 August 2019
Agent replied
Thanks Ray for your kind review I'm delighted you were pleased with our service
Kind regards
Susan Usher
Sales Manager
★★★★★ 5/5
GoogleYour Move Whitley Bay have been so supportive throughout this process. I can’t thank Gillian enough for her help and being so determined to see the purchase through. She always kept us up to date and helped us with any queries. She made the perfect bridge between buyer and seller. I would recommend your move whitley bay to anyone!
Andrew · 27 November 2020
Agent replied
Thank you for the great review Andrew! I am so pleased you where happy with the service. Good Luck! and all the best for the future. Best wishes Gillian 😊
★★★★★ 5/5
GoogleGillian Donnison has been an absolute dream agent to work with during a slightly difficult house purchase. She coordinated with all parties, kept everyone very well informed, managed to keep things moving and knew just what advice to give at the right time. I wouldn't hesitate to recommend Gillian and her proactive team of property professionals at Your Move.
Kate · 27 November 2020
Agent replied
Thank you Kate! It has been a pleasure helping you get moving, I really hope you are happy in your new home 🏠, Good Luck with the move and best wishes for the future. Kindest Regards Gillian 😃
★★★★★ 5/5
GoogleWe sold our flat through your move with the help of Gillian, she was fab from start to finish. Kept us upto date with everything through the whole process and the flat was sold within weeks. Any questions we had Gillian was there to help and answer, she was extremely friendly and helpful. Would definitely recommend her and your move.
Gemma · 31 August 2019
Agent replied
Thank you Gemma it was a pleasure helping you sell your property to get moved into your forever home! I hope you and the girls are very happy there :) Kindest Regards Gillian
★★★★★ 5/5
GoogleYour move have been nothing but a pleasure to work with. Julie was great when negotiating our purchase. Gillian really pushed for the sale to go through. She was massively reassuring and encouraging during these really difficult times.
Couldn’t recommend either of them, or the company more. Thank you so much for making this all happen!
Rachael · 19 November 2020
Agent replied
Rachel thank you so much for your kind comments... What a journey you have had from the day you nearly burst Julies eardrum on the phone when you screamed with excitement after hearing your offer was accepted, to Gillian constantly chasing the sale to completion for you. Its all been worth it. We are so happy for you both. Enjoy living in your first "New Home" Congratulations. Susan Usher Sales Manager 👬 🏡
★★★★★ 5/5
GoogleMany thanks to Gillian Donnison at Your Move Whitley Bay for making the purchase of my flat so straightforward and stress free. As well as organising the sale, Gillian arranged the viewings, set me up with the conveyancing team and helped with all the details to ensure that everything went smoothly. I highly recommend YM and Gillian in particular.
Frank · 30 July 2019
Agent replied
Thanks Frank for your wonderful review. Gillian is extremely thorough, organised and supportive in helping buyers move into their new homes. I hope you will be very happy there.
Kind regards
Susan Usher
Sales Manager
★★★★★ 5/5
GoogleWas given regular updates throughout the buying process, made sure I never felt like I was being kept in the dark. Gillian was a great help and made sure I always knew what was going on and chased both my solicitor and the seller's solicitor to get things sorted as soon as possible.
Duncan · 7 October 2020
Agent replied
Thank you for your kind words Duncan, it has been a pleasure helping you to get moved into your first home. I hope you will be really happy there! all the best for the future. Kindest Regards Gillian 😊
★★★★★ 5/5
GoogleI recently purchased a property through the Whitley Bay office.
I found Susan and her team to be extremely professional, helpful and supportive throughout the process.
Susan spent a great deal of time dealing with my difficult vendor and smoothing out problems!
This involved her working late on several occasions.
I wouldn’t hesitate to recommend them!
Yvonne · 30 July 2019
Agent replied
Many thanks Yvonne for your fantastic review. I'm so pleased you found our service professional and supportive. Our team in Whitley Bay are extremely proud and strive to go above and beyond for our customers, even working after hours to get the job done, your kind comments mean a lot to us. Good luck with the new home.
Susan Usher, Sales Manager
★★★★★ 5/5
GoogleThe staff at Your Move were very professional, helpful and knowledgeable during the sale of our flat during the coronavirus and lockdown periods, especially Gillian Donnison who we worked with after the sale had been agreed. Gillian was very patient, understanding and supportive during a busy and stressful time and we were so pleased with the interest generated in the property early on too. The brochure was helpful to go online to attract potential buyers. I would definitely recommend Your Move.
Gillian · 20 April 2021
★★★★★ 5/5
GoogleJulie was the only estate agent during our house search who called me with a property she thought I might like, and it was the one we ended up buying! She and Gillian were so thorough and responsive, a pleasure to deal with from start to finish. Highly recommended.
Jen · 31 October 2020
Agent replied
Hi Jen. Thank you for the fabulous review! I am really pleased you where happy with the service and I am so pleased I called you about the property 😊. Good Luck with the move I really hope you and your family are very happy in your new home. Kindest Regards Julie
★★★★★ 5/5
GoogleAbsolutely fantastic service from Gillian. Excellent professional friendly service. From day one constant updates on progress and providing reassurance to someone who has not moved for a long time. Went above and beyond, nothing too much trouble. Would definitely recommend using Your Move Whitley Bay, especially Gillian and Julie
Gillian · 27 October 2019
Agent replied
Thank you for your kind words it was a pleasure selling your home and keeping you updated throughout the process all the very best and hope are very happy in your new home! Kindest Regards Gillian
★★★★★ 5/5
GoogleWhy a very quick and very welcoming and professional experience I have had in purchasing my first family home with your move in Whitley bay .
Especially Julie Atkinson who has helped me through the process and kept me up to date . thank you very much .
Mark · 8 February 2020
Agent replied
Thank you so much for the review Mark. It can be daunting buying your first property and I am always here to help the purchase go smoothly and hope to have you moved in as soon as possible. Kind Regards Julie.
★★★★★ 5/5
GoogleIt was an absolute pleasure working with Julie and the Your Move team. The support and effort from Julie has been brilliant from start to finish, always there for help and advice, with all aspects of the house purchase. In particular, for …
Ed · 28 January 2021
Agent replied
Thank you Ed for those kind words, It has been a pleasure helping you get the sale through to completion & I will miss our weekly updates. I hope you will very happy there and you know where we are if you need assistance in the future. All the best! Kindest Regards Julie 😄 🏡
★★★★★ 5/5
GoogleFantastic customer service sold house after the first viewing.
Gillian gave us loads of help and support from start to finish.
Susan and Jackie were also very friendly and helpful, they all made the whole process easy and stress free. Thank you Your Move Whitley Bay.
David · 18 November 2019
Agent replied
Thank you for your kind words David The team in Whitley Bay are extremely proud and strive to go above and beyond for our customers! all the best! Kind Regards Gillian
★★★★★ 5/5
GoogleBrilliant customer service from all the staff at your move Whitley bay office , on helping us sell our flat
Special thanks to Gillian Donnison , who was so helpful and kept us up to date throughout the sale.
Many thanks Mr and Mrs Dodds
Janet · 26 March 2020
Agent replied
Thank you for your kind words Mrs Dodds, it has been a pleasure helping you sell the property and progress through to completion! best of luck for the future. Kindest Regards Gillian :)
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