Trusted Agent profile · Tyne & Wear and County Durham

Verified

Your Move Chris Stonock estate agents in Consett, Wallsend, Chester Le Street and 11 more

4.8

★★★★★ Excellent

4,278 reviews across 24 offices and 3 platforms

your-move.co.uk

Your Move Chris Stonock has 24 offices, in Consett (two offices), Wallsend (two offices), Chester Le Street (two offices), Whitley Bay (two offices), Newcastle Upon Tyne (two offices), Durham (two offices), Rowlands Gill (two offices), Sunderland (two offices), Crawcrook (two offices), Houghton Le Spring (two offices), Low Fell, West Denton, Washington and Whickham (Tyne & Wear and County Durham). Together they have 4,278 reviews on three platforms, rated 4.8 out of 5 overall.

Google logo

4.8 / 5

4,174

Reviews on Google

All 24 offices

Facebook logo

4.8 / 5

100

Reviews on Facebook

Business-wide

Yell logo

1.0 / 5

4

Reviews on Yell

All 24 offices

Our offices

Your Move Chris Stonock's 24 offices, most reviewed first. Each has its own page.

Latest reviews from every Your Move Chris Stonock office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Google

This branch just made our dreams come true. We have purchased our dream home through Your Move Rowlands Gill and their service has been first class. The whole team (Abi, Bridie, Claire & Alex) are all very informative, helpful and approachable. I would however like to give a special mention to Abi, she has been outstanding, even when I have harassed her on her days off she has gone above and beyond to assist me with queries and extra viewings when required. I can’t thank you and the team enough. Would 100% recommend Your Move Rowlands Gill!

Mark · 21 June 2022 · YOUR MOVE Chris Stonock Lettings

Agent replied · 20 June 2024

Thank you so much for your review Mark. It's been our pleasure, congratulations on your new home. Wishing you all the best from everyone at Your Move.

5/5

Google

My Wife and I have recently sold our house with Your Move Rowlands Gill, and they have been great throughout the whole process! We met with Alex back in January for a house valuation, after getting valuations from 2 other estate agents. We were really impressed with Alex's professionalism - he came prepared, offered great advise and was very friendly. Since then we have been dealing with the team in the office, who have helped us through each step of the process. Abi, Claire and Bridie have been brilliant - they did a great job of promoting our property, making sure to keep the interest up and to get us regular viewings. It makes all the difference having friendly and approachable staff, who are always there to offer help or advise. Would highly recommend Your Move Rowlands gill! Thanks very much

Jonathan · 21 June 2022 · YOUR MOVE Chris Stonock Lettings

Agent replied · 20 June 2024

Thank you so much for your kind review. We really appreciate you taking the time to leave your feedback and we wish you all the very best for the future.

5/5

Google

The staff were very professional in handling the sale of our property.

Kenneth · 18 June 2022 · Your Move Chris Stonock Newcastle Upon Tyne (130 The Roman Way)

Agent replied · 17 June 2024

Thank you for taking the time to leave a review for us Kenneth. Wishing you all the very best, Your Move West Denton

4/5

Google

Really honest valuation. Very good advice given on marketing and selling the property. Would use them again.

Jane · 18 June 2022 · Your Move Chris Stonock Newcastle Upon Tyne (130 The Roman Way)

Agent replied · 17 June 2024

Thank you for recommending us. Wishing you all the best and a very happy Christmas from all at Your Move.

5/5

Google

I'm currently selling my house with Your Move & I couldn't of been happier with the service I've received, I would highly recommend them!

Stephanie · 18 June 2022 · Your Move Chris Stonock Newcastle Upon Tyne (130 The Roman Way)

Agent replied · 17 June 2024

Thank you for your feedback Stephanie, we really appreciate you taking the time to leave us a review.

4/5

Google

Very helpful staff, never had to wait to talk to somebody, as my only experience of buying a house they made the process simple, thank you.

John · 18 June 2022 · Your Move Chris Stonock Newcastle Upon Tyne (130 The Roman Way)

Agent replied · 17 June 2024

Thank you for taking the time to leave a review for us, we really appreciate your kind comments.

5/5

Google

We bought a house from a seller using YourMove, fantastic job ensuring timescales were met, especially with the seller using Premier Property Lawyers and having major issues surrounding delays. Thanks Guys and have a good Christmas :) Josh & RachaelPositiveProfessionalism

Josh · 18 June 2022 · Your Move Chris Stonock Newcastle Upon Tyne (130 The Roman Way)

Agent replied · 17 June 2024

Thank you for your kind review Josh. We really appreciate it! Wishing you a Happy Christmas from all at Your Move.

1/5

Google

Certain young staff not very friendly, too officious while trying to be business like sadly doesn't work. They never know any details of the property. Oh and don't expect an early viewing of new properties, you usually need to wait at least a week! My heart sinks if a property I want to view is being marketed by Your Move.

Roland · 18 June 2022 · Your Move Chris Stonock Newcastle Upon Tyne (130 The Roman Way)

Agent replied · 17 June 2024

Hello, thank you for sharing your opinion. As you have not used your real name we cannot comment fully in response as we don't know who you are and the circumstances around your experience. I can assure you that customer service is our highest priority so it is disappointing to read you did not feel this was the case. We would really like to hear from you so we can learn from your interactions with us, please call 0191 2676374 and ask for the manager or email westdenton@your-move.co.uk. Thank you.

5/5

Google

Can not fault them. Abigail dealt with us from our first viewing all the way through and she was brilliant at keeping in touch and letting me know when to chase for things. So lovely and understanding that we had no idea what we were doing as first time buyers. Would absolutely recommend.

Laura · 18 June 2022 · Your Move Chris Stonock Newcastle Upon Tyne (130 The Roman Way)

Agent replied · 17 June 2024

Thank you for leaving a review for us Laura, we really appreciate your kind feedback!

5/5

Google

Rating only, no written review.

Abigail · 17 June 2022 · Your Move Chris Stonock Durham (89)

Agent replied · 16 June 2024

Thank you for rating us 5 stars!

3/5

Google

Rating only, no written review.

James · 17 June 2022 · Your Move Chris Stonock Durham (89)

Agent replied · 16 June 2024

Hello James, it is disappointing to see your 3 star rating as we pride ourselves on our excellent customer service. If you would like to discuss your experience further, please get in touch with us. Best wishes from all at Your Move.

1/5

Google

Never used there services so I can't review it!

Alan · 17 June 2022 · Your Move Chris Stonock Durham (89)

Agent replied · 16 June 2024

Hello Mr Oliver, as you have not used our services before please may I ask you to kindly remove your review? Rating us 1 star negatively impacts our business on a large scale. We'd be more than happy to help you if you have a house to sell or let and we would show you that we are worth a lot more than 1 star. Please call us if you would like to discuss anything. Best wishes, Your Move.

5/5

Google

Great service from Your Move. Many thanks to Phil who has been a great help arranging our viewings.

C · 17 June 2022 · Your Move Chris Stonock Durham (89)

Agent replied · 16 June 2024

Thank you for taking the time to leave a review for us

1/5

Google

Don't bother going with these. They are happy to let my landlady Rob me after she informed the council that I moved out when I didn't which messed my benefits claim up they are also happy to represent her even after I informed them that me and my kids were going without heating because I couldn't afford to use them with them being electric

Shireene · 17 June 2022 · Your Move Chris Stonock Durham (89)

Agent replied · 16 June 2024

Hello Shireene, if you would like to register a formal complaint you can find all the details on how to do so on our website www.your-move.co.uk

1/5

Google

Dealing with Your Move (Durham) was one of most needlessly upsetting and stressful experiences I’ve ever had… Our otherwise excellent Landlord/Tenant relationship was enormously strained due to Your Move’s miscommunication between parties, blame-shifting and overall pushiness. Your Move showed a total DISREGARD to personal arrangements made between our landlord and ourselves; we had agreed to continue living in the property (at the initial request of our landlord) until the property was sold. This arrangement would’ve also enabled us to move out gradually and discreetly. WE DID NOT CONSENT to interior photographers taking photos of our personal belongings during this transition period, however, due to Your Move putting pressure on our (elderly) landlord for the interior photographers to ‘go ahead’ - this meant we were forced to to move all our personal belongings elsewhere at VERY LITTLE NOTICE! Your Move’s online property listing also contained deceivingly-worded information alluding to the fact that we (the tenants) had been ‘living at the property for years’ and were now simply ‘moving on.’ As it stands, Your Move DID NOT SEEK OR OBTAIN OUR CONSENT to put this information on the listing! I had to ask (twice) for this information to be removed after the agent refused to do so. And since our reason for moving was ultimately due to long-term prolonged harassment, discrimination and theft via neighbours from three different households (with police involvement made necessary) - for Your Move (Durham) to use the ‘length of our stay’ as a selling point was, (I felt) unprofessional and dishonest. Based on these experiences, I WOULD NOT RECOMMEND USING YOUR MOVE (DURHAM) #RUSHmove #BADmove #WRONGmove

Anon · 17 June 2022 · Your Move Chris Stonock Durham (89)

Agent replied · 16 June 2024

Hello, based on your review I believe this to be in relation to an issue that was concluded, with yourself, satisfactorily back in April 2021. We were not aware of any issues you had with neighbours, nor were we aware the police had been involved. Our contract was with the seller of the property who was appreciative and thankful for the service he received from us. If you would like to make a formal complaint, I can assure you we will take the matter very seriously. Please contact the branch if you wish to discuss this further. Best wishes, Your Move Chris Stonock.

5/5

Google

Working with Chera-Lise at the Durham branch has been such a great experience. She went way beyond what I thought was possible when helping me to resolve a critical situation with the tenant in the house. This was whilst not being signed up to any management service. She simply did this out of a desire to help me out of a really difficult situation. I’m now moving forward thanks to help from her and the Durham office. I cannot thank them enough.PositiveResponsiveness, Quality, Professionalism

Rajeev · 17 June 2022 · Your Move Chris Stonock Durham (89)

Agent replied · 16 June 2024

You are very welcome, thank you for your review.

5/5

Google

Massive thank you to Your Move Durham for supporting us through what is a stressful process anyway but more so when you have small children and selling/buying and renting a property. I was able to pick up the phone and speak to Nicky who was amazing throughout the sale of our family home, and pulled out all the stops to get us sorted in time! Also to Chera-Lise for helping to secure a rental and taking on the stress of getting us in quickly. So very grateful to have chosen such an awesome team. Many thanks, highly recommend Your Move Durham.PositiveResponsiveness, Professionalism

Carolyn · 17 June 2022 · Your Move Chris Stonock Durham (89)

Agent replied · 16 June 2024

Thank you Carolyn for taking the time to leave a review for us. We really appreciate your feedback.

5/5

Google

From the first call we made to enquire about a property, the service we received from Sales Manager Nicola Hall was excellent. Extremely efficient and friendly, so much so that after our viewing, we asked to use the same office to obtain a valuation of our property. Ian Taylor called out to advise us and again the same efficient friendly service resulted in our house being photographed within a couple of days, and online shortly after. Within a couple more days, we had an offer, which we accepted, and consequently because we were “proceed-able”, our offer on the property we fell in love with was accepted. I cannot fault the service we received from both Nicola and Ian, and would have no hesitation in recommending Your Move.

John · 17 June 2022 · Your Move Chris Stonock Durham (89)

Agent replied · 16 June 2024

Hello Mr Thirlwall, thank you for taking the time to leave a review for us. We really appreciate the feedback and are delighted to hear that you were able to secure the property you loved. Good luck with the rest of the process. Best wishes from all at Your Move.

5/5

Google

I would like to thank all of the team at your move Durham in the sale of my fathers property. From the start of the process with Ian and the valuation guiding us through every stage to Nicky who was very helpful, cheery and always in contact with us. Nichol and Mike with the viewings and contact as was Chera-Lise. All the team were professional throughout the process and made a difficult time easier to deal with.I would not hesitate in using your move Durham in the sale of my next property.PositiveProfessionalism

Nigel · 17 June 2022 · Your Move Chris Stonock Durham (89)

Agent replied · 16 June 2024

Thank you very much for your kind words Mr Simpson, we really appreciate it! Wishing you all the best and a very happy Christmas from all at Your Move.

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Awards

The Trusted Agent 2026 results for Your Move Chris Stonock, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Industry awards

Your Move Chris Stonock and its branches won awards at the Trusted Agent Awards in one year, most recently 2025.

Trusted Agent Awards winners in one year, the group and its branches: 2025.

Trusted Agent Awards by year, 2025

Source: Trusted Agent Awards winners lists, as published, linked by year.

EA Masters

Your Move Chris Stonock and its branches won awards at EA Masters in four years, most recently 2025.

EA Masters winners in four years, the group and its branches: 2018, 2019, 2020, 2025.

EA Masters by year, 2018 to 2025

Source: EA Masters winners lists, as published, linked by year.

Want Your Move to help?

Send Your Move a message.

What do you need help with?

Your Move will use your details to contact you about this. See our privacy notice.

Questions about Your Move Chris Stonock

Which Your Move Chris Stonock office has the most reviews?

Your Move Consett has the most, with 385 reviews rated 4.9 out of 5, followed by Your Move Wallsend with 327.

Where are the Your Move Chris Stonock offices?

The 24 Your Move Chris Stonock offices, by town:

Has Your Move Chris Stonock won any awards?

Yes. In The Trusted Agent 2026 awards, Chester Le Street won Gold, Consett won Gold and three more branches won awards. At the Trusted Agent Awards 2025 the group won Winner for Most Trusted Agent, North East. The group and its branches have also won 16 other industry awards since 2018.

Reviews may appear on more than one platform.

The Trusted Agent

Is this your office? Claim your page.

Get help from an agent