Trusted Agent profile · Buckinghamshire, Middlesex and Berkshire

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The Frost Partnership reviews in Amersham, Slough, Gerrards Cross and 14 more

4.6

★★★★★ Excellent

5,899 reviews across 23 offices and 4 platforms

www.frostweb.co.uk

The Frost Partnership has 23 offices, in Amersham (two offices), Slough (three offices), Gerrards Cross, Feltham, Burnham, Flackwell Heath (two offices), Ashford, Chesham (two offices), Windsor, Hounslow, Staines upon Thames, Beaconsfield (two offices), Langley, Chalfont St Peter, Chalfont St Giles, Wraysbury and Windsor and Maidenhead (Buckinghamshire, Middlesex and Berkshire). Together they have 5,899 reviews on four platforms, rated 4.6 out of 5 overall.

Google logo

4.6 / 5

5,243

Reviews on Google

All 23 offices

Facebook logo

4.6 / 5

243

Reviews on Facebook

Business-wide

The Trusted Agent logo

4.9 / 5

218

Reviews on The Trusted Agent

All 23 offices

Trustpilot logo

195

Reviews on Trustpilot

All 23 offices

Reviews may appear on more than one platform.

Reviews by type

What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.

Sellers52 reviews

4.9 / 5 Our property was a two bed roomed bungalow which had been converted with two bedroom & bathrooms upstairs. We were with another agent for over a year but a sale ...Stanley, 22 February 2021Read all 52 from sellers

Buyers22 reviews

4.8 / 5 I would highly recommend Alison who was extremely helpful before and after the sale of the property I was buying .All the staff i have spoken to was very polite ...Amarjit, 6 July 2018Read all 22 from buyers

Landlords18 reviews

5.0 / 5 Having used Frost to find our new rental property (after a good friend recommended them) I cannot commend them highly enough. Both Heather & Rona are utterly ...Kerry-Anna, 9 June 2020Read all 18 from landlords

Tenants16 reviews

4.7 / 5 Just wanted to say a massive thank you to Wendy who handled my tenancy, nothing was too much trouble and as time was tight for me, she managed to get me into ...Kris, 13 October 2017Read all 16 from tenants

Our offices

The Frost Partnership's 23 offices, most reviewed first. Each has its own page.

Awards

The Trusted Agent 2026 results for The Frost Partnership, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Latest reviews from every The Frost Partnership office

Newest first, from every platform, with the office each review is about. First names only.

5/5

Facebook

Karen Morris and her team (Cheryl) in Windsor have been fantastic helping me re-let my house in Windsor. I've used Frost for years and always had good service but this time the support and advice from them was exceptional. From the moment my tenant gave (unexpected) notice to finding new tenants quickly and professionally in a very challenging lockdown / pandemic environment they dealt with it brilliantly - I was worried but it all went like clockwork. I cannot recommend them highly enough. Thank you!

Melissa · 14 August 2020 · The Frost Partnership Beaconsfield

Agent replied

Hi Melissa, Many apologies for the delay in responding to your recommendation, but we have only just been notified of your review. Many thanks for taking the time to write this super review for Karen and Cheryl from our Windsor office. We are delighted that you received an exceptional letting service, and that they quickly found you new suitable tenants despite the current pandemic. We will pass your comments on to Karen, Cheryl and to our senior management team. Best wishes to you from all at The Frost Partnership

5/5

Facebook

Helpful and professional helping us patiently every step of the way. Jacqui Cuthbert was so empathetic and understanding of the emotions involved in selling a house. I would highly recommend the service they gave.

Sue · 7 August 2020 · The Frost Partnership Beaconsfield

Agent replied

Hi Sue, Many apologies for the delay in responding to your recommendation, but we have only just seen this. Many thanks for taking the time to write this super review for Jacqui. We are delighted that you received an empathetic and professional property service during the sale of your property. We will pass your comments on to Jacqui and to our senior management team. Best wishes from all at The Frost Partnership

5/5

Facebook

Billy Boyle is amazing as are her team at Wraysbury. Would highly recommend them to anyone! Billy deserves a medal for her patience and negotiating skills she really is a wonderful lady!

Rebecca · 4 August 2020 · The Frost Partnership Flackwell Heath

Agent replied

Hi Rebecca, Many thanks for taking the time to write this recommendation for Billy and her team. We are delighted to read that they have provided you with a professional and committed property service. We will pass your comments on to Billy and to our senior management team. Best wishes to you from all at the The Frost Partnership Estate Agents

5/5

Facebook

We started our moving plans just before Covid so things were very protracted and there were some hold ups buying into a new build property. Franky Vicars dealt with us throughout starting with viewings and the ensuing difficulties. We found her very competent,reliable,reassuring and understanding when we were stressed. Franky is a true professional and I can’t imagine anyone doing a better job.

Dorothy · 30 July 2020 · The Frost Partnership Flackwell Heath

Agent replied

Hi Dorothy, Many apologies for the delay in responding to your recommendation, but we have only just been notified of your review. Thank you so much for taking the time to write this super review for Franky. We are delighted that you received a competent, empathetic and professional service during the purchase of your property. We will pass your comments on to Franky and to our senior management team. Best wishes from all at The Frost Partnership

5/5

Google

Jamie Berryman (branch manager)and his fantastic team at Feltham definitely deserve 5*plus. Totally professional, efficient and supportive each individual has unique abilities resulting in a winning team! The company also shows a great marketing presence on the Internet and provides brochures and the Frost magazine. Jamie Berryman found me the right buyer (no time wasting), negotiated the right price and introduced me to a brilliant solicitor Gavin Livsey of Roythornes Ltd. Straight road ahead then came the Coronavirus and lockdown. Jamie and Gavin worked so hard on my behalf. They made the impossible became the possible. Thank you. Highly recommend .

Martha · 17 July 2020 · The Frost Partnership Feltham

Agent replied

Hi Martha, Thank you for taking the time to write this superb 5* Plus (😀) review for Jamie and the Feltham team. We are delighted to read that you found the whole team to be professional, efficient and supportive, and that they provided you with an outstanding property service, despite the unprecedented Covid-19 outbreak and subsequent lockdown restrictions. We will pass your comments on to all involved and to our senior management team. Withe very best wishes to you from all at The Frost Partnership Estate Agents

5/5

Google

After having our property on the market for 3 years a few years ago with purple bricks and a local agent who were both full of empty promises they failed to sell. Not only did Leapfrog sell our property within 4 weeks of marketing they …

Joanne · 13 July 2020 · The Frost Partnership Gerrards Cross

5/5

Google

Rating only, no written review.

Fire · 12 July 2020 · The Frost Partnership Windsor

Agent replied

Hi Anne, Many thanks for the 5 star review - much appreciated. Best wishes from all at The Frost Partnership Estate Agents

5/5

Google

Rating only, no written review.

Anne-Marie · 6 July 2020 · The Frost Partnership Windsor

Agent replied

Hi Anne, Many thanks for the 5 star review - much appreciated. Best wishes from all at The Frost Partnership Estate Agents

1/5

Google

Poor service. Reception staff were rude, I don't think they realise how much work they missed out on by greeting me in such a hostile manner.

Twiggy · 4 July 2020 · The Frost Partnership Slough

5/5

Google

I have only dealt with Richard Wilson, but if that is anything to go by what a fantastic company. Richard has worked incredibly hard sourcing and securing me a new position. He has been in constant contact and given me valuable advice all the way. Could not have done it without him, thank you.

James · 4 July 2020 · The Frost Partnership Slough

1/5

Google

Bad people part of frost specially mr Nick and mr Colin.they are both big lair. They advised me to give notice my present Lanlord. And keep checking my references till today from 3rd of June. They have no property available. I personally met one property owner .he said his property not any more available. But both lairs don’t inform us. And keep checking our references under that property. Then when I emailed mr colin(lair). About property. He did not reply properly. When I called referencese company they checking our references another property .which we did not sign. And till today they keep checking our references, but lair Colin email to us on Tuesday. We failed references.and he said your holding deposit loose.now time to take them in the court .they are not deserving any star so far very bad company.some those type of people damage frost reputation. Please fire them straight way. Must be taking them court

Myshaasif · 4 July 2020 · The Frost Partnership Langley

Agent replied

Hi Mysha, We have forwarded your complaint to our Head Office. Please can you email a copy of this message and your full contact details to marketing@frostweb.co.uk, so that this matter can be investigated further. Kind regards

4.5/5

The Trusted Agent
Landlord

Letting our new property

Rating only, no written review.

Missipsa · 3 July 2020 · The Frost Partnership Langley

5/5

Google

Frost partnership represented the house we were viewing (and have now bought) and it was hands down a great experience with them. As any first time buyers would agree, buying a house is super stressful and complicated. Emma was looking after us and was a breath of fresh air. No pressurised phone calls or game playing. It was straight, honest and polite conversations throughout the entire process. She went above and beyond when it came to sending over correspondence with the sellers and having had some communications from estate agents from other agencies, we were really fortunate we had her as our middle man (woman). Andrew helped us aswell at the very end as was completely informed of the progress of the porperty and was given a proper handover while Emma was on leave. In general, everyone at the Amersham branch were great and were always patient with requests from both sides. Would definitely recommend using them!

Imi · 30 June 2020 · The Frost Partnership Amersham

Agent replied

Hi Imi Many thanks for taking the time to write this fabulous review for Emma and the Amersham team. We're delighted to read that Emma provided you with an excellent property service throughout your purchase, and went above and beyond to make the process as smooth and stress-free as possible. Also, that the whole team communicated with you, and with each other, to ensure everyone was informed throughout the property transaction. We will pass your comments on to all involved and to our senior management team. With very best wishes from all at The Frost Partnership, and wishing you every happiness in your new home.

4/5

Google

Rating only, no written review.

Martin · 30 June 2020 · The Frost Partnership Amersham

Agent replied

Thank you for your review Martin. We value all feedback and are continually endeavouring to deliver the highest standards of customer service throughout our business and to provide clients with a professional, fair and honest property service. Best wishes

A review that appears on several offices' pages is shown once. We leave out reviews that name another agent.

Questions about The Frost Partnership

Which The Frost Partnership office has the most reviews?

Amersham has the most, with 1,047 reviews rated 4.6 out of 5, followed by Slough with 1,016.

Where are the The Frost Partnership offices?

The 23 The Frost Partnership offices, by town:

What do sellers say about The Frost Partnership?

52 reviews from sellers, rated 4.9 out of 5 on average. For example, Stanley wrote: "Our property was a two bed roomed bungalow which had been converted with two bedroom & bathrooms upstairs. We were with another agent for over a year but a sale ..."

What do buyers say about The Frost Partnership?

22 reviews from buyers, rated 4.8 out of 5 on average. For example, Amarjit wrote: "I would highly recommend Alison who was extremely helpful before and after the sale of the property I was buying .All the staff i have spoken to was very polite ..."

What do landlords say about The Frost Partnership?

18 reviews from landlords, rated 5.0 out of 5 on average. For example, Kerry-Anna wrote: "Having used Frost to find our new rental property (after a good friend recommended them) I cannot commend them highly enough. Both Heather & Rona are utterly ..."

What do tenants say about The Frost Partnership?

16 reviews from tenants, rated 4.7 out of 5 on average. For example, Kris wrote: "Just wanted to say a massive thank you to Wendy who handled my tenancy, nothing was too much trouble and as time was tight for me, she managed to get me into ..."

Has The Frost Partnership won any awards?

Yes. In The Trusted Agent 2026 awards: The Frost Partnership, Feltham won Platinum; The Frost Partnership, Gerrards Cross won Platinum; The Frost Partnership, Ashford won Gold; The Frost Partnership, Burnham won Gold; The Frost Partnership, Chesham won Trusted Agent; The Frost Partnership, Flackwell Heath won Trusted Agent; The Frost Partnership, Beaconsfield won Trusted Agent.

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