The Frost Partnership Chalfont St Peter reviews

★★★★★ 5/5

Google

From the very beginning, Anthony built a fantastic rapport with our family and took the time to genuinely understand what we were looking for. He listened carefully to our needs and, never wasted our time showing us properties that simply weren’t right for us. He understood exactly what we wanted as a family, and somehow managed to find the one without us even seeing it first. Anthony described the house so perfectly over the phone that we immediately knew he had listened to everything we had told him and had found exactly what we were looking for. He was fantastic with our family throughout the whole process, making us feel welcome, comfortable and completely understood. His knowledge of the local area, including schools and amenities, is exceptional and was incredibly helpful when making such an important decision. Anthony is professional, knowledgeable, personable and genuinely cares about finding the right home for his clients. Without a doubt, the best estate agent I have ever worked with. I couldn’t recommend him highly enough!

Mikala · 15 August 2026

★★★★★ 5/5

Google

Anthony was fantastic throughout the entire process of purchasing our new property. He was always friendly, approachable, and incredibly helpful, making what can often be a stressful experience feel much easier. He kept us informed every step of the way, was quick to answer any questions, and went above and beyond to ensure everything ran smoothly. His professionalism, knowledge, and genuine care made all the difference. We couldn't have asked for a better estate agent and would highly recommend Anthony to anyone looking to buy or sell a property. Thank you for all your help!

Isabella · 3 August 2026

★★★★★ 5/5

Google

Exceptional From the very first moment I met Anthony, I knew he was the estate agent I wanted to buy through. He immediately came across as personable, knowledgeable and completely trustworthy, giving me confidence from the outset that I was in the best possible hands. What really set Anthony apart was that he genuinely listened. He took the time to understand exactly what I was looking for and, unlike many other agents I’ve dealt with over the years, he never wasted my time sending unsuitable properties. Every recommendation was thoughtfully considered, and thanks to his expertise, I found my dream home. From the moment my offer was accepted through to completion, Anthony was nothing short of exceptional. His communication was outstanding, his transparency was refreshing, and he kept me fully informed every step of the way. I always knew where things stood, which made what can often be a stressful process feel remarkably straightforward. Having bought several properties over the years, I can honestly say I have never experienced this calibre of estate agent. Anthony’s professionalism, integrity and dedication are second to none, and he genuinely goes above and beyond for his clients. I would also like to give a special mention to the entire team at Frost. Every member of staff I dealt with was incredibly professional, friendly and a pleasure to work with. It was clear that they all shared the same high standards of customer service and commitment to making the process as smooth as possible. When the time comes for me to sell my home, there will be only one person I’ll be calling, and that’s Anthony. I cannot recommend him and the whole team at Frost highly enough. Thank you for making what is often a daunting experience such an enjoyable and seamless one.

Luke · 3 August 2026

★★★★★ 5/5

Google

We recently purchased a house through Frost and honestly couldn’t be happier with the service from start to finish. The whole team were professional, proactive and always kept us updated throughout the process. A special thank you Antony who helped get purchase through smoothly. Their communication was excellent, they were always available to answer questions, and they genuinely cared about achieving the best result for us. Buying a house can be stressful, but the Antony made the whole experience feel straightforward and well managed. His local knowledge, professionalism and dedication really stood out. We would highly recommend Frost to anyone looking to buy or sell in the area. Fantastic service throughout, thank you again to Antony the whole team at Frost

Marc · 15 June 2026

★★★★★ 5/5

Google

I had excellent service from Frosts. Anthony was so helpful and understanding which made a difficult journey so much easier. I was kept informed at every level so that I knew exactly where I stood. A very pleasant experience and will recommend to others The whole team worked so well together and everything they did was much appreciated.

Clare · 16 September 2026

★★★★★ 5/5

Google

OUTSTANDING! We have just sold our house with Frost in Chalfont St Peter and really can't say enough good things! We had been on the market with another estate agent for many months with lots of viewings but no offers. We decided to co-list with Frost and within a few weeks we had a load of new viewings and an offer which we accepted. Stephen, Anthony and Ben were great during the sales process, very professional - sorted viewings quickly and efficiently and always gave us detailed and honest feedback. In the final stages of exchange/completion I have to say Ben was outstanding. He really pulled the chain together and was getting daily updates from all the different estate agents and solicitors and keeping us informed. We had a specific timeframe we wanted to complete/move due to the kids moving schools during the Easter holidays and I really don't think it would've happened without his tenacity and professionalism. Definitely felt like he went above and beyond. Thank you to the Frost team!

Nick · 16 September 2025

★★★★★ 5/5

Google

Frost Partnership (Chalfont St Peter branch) were fantastic from start to finish! Leia and Anthony deserve a special commendation, but it was clear when you called that the whole office is a team. Their professionalism throughout was exemplary and their ongoing aftercare has been brilliant. Though I hope I never have to sell the house they helped us buy, I would not hesitate for a second to recommend them to anyone. Thanks for all your efforts on a job well done! Enjoy the champagne.

Hugh · 13 August 2026

★★★★★ 5/5

Google

I recently purchased my property through Frost and Anthony and the team were incredibly responsive, knowledgable and supportive through the process. Took the time to answer all the questions I had (having been a first time buyer). Even after completion, Anthony has continued to provide support where needed. He always coordinated well between myself and the sellers, and ensured consistent updates, especially considering the tight timing to beat stamp duty. Highly recommend!

Samah · 16 September 2025

★★★★★ 5/5

Google

Dillan was great. Some complications on our onward purchase but wasn't by any means Dillan or the teams fault. Kept our buyer engaged for a long time and that's all we could ask for. We eventually found our new gaff and happily sold and moved in.

Mark · 17 February 2026

★★★★★ 5/5

Google

All the staff at Frost were most helpful and paticularly Leia who went above and beyond in making the purchase of our home successful Thanks Leia 5 stars for you all

Dave · 12 June 2026

★★★★★ 5/5

Google

Our purchase of the flat was tricky interlinked with our sale. The upcoming increase to stamp duty and deadlines. We mainly dealt with Ben through the process. He was very good and communicated well, updated us and liaised with the vendor. We managed to complete in time and very happy with the service. We would definitely recommend. Thank you

Shamsher · 16 September 2025

★★★★★ 5/5

Google

Would highly recommend Basildon balgores branch! I especially had a wonderful experience with Liam from the lettings team, always happy to help and no matter what issues we had he went above and beyond to help sort them.

Lily · 17 March 2026

★★★★★ 5/5

Google

Anthony and the Frost Partnership were absolutely fantastic from start to finish. Anthony went above and beyond, remaining in constant contact to provide updates and doing everything is his power to help expedite the process and get us into our home as fast as possible. As first time home buyers, Anthony was incredibly helpful throughout and got us into a home that wasn't even on our radar but exceeded our expectations. Thank you so much Anthony and Frost!

R · 16 September 2024

★★★★★ 1/5

Google

CAUTION! I suspect there a number of fake/biased positive reviews due to unprofessional behaviour. Based on our experience with Anthony, I would advise prospective buyers to approach this estate agent with caution. The process lacked transparency, and the explanations provided throughout left us with little confidence that matters were being handled in a fair and professional manner. We recently made an initial offer on a property, which the estate agent described as “up there”. We understood this to mean it was among the highest offers at that stage. Although we subsequently increased our offer, ultimately making it the highest, the seller later indicated that we were not “committed” enough to the sale, citing our initial lower offer as the reason. We had provided all requested information promptly, were in a very strong position (chain-free with a substantial deposit ready), and believed we had demonstrated clear commitment by increasing our offer. This experience left us feeling both puzzled and unfairly treated. It is disappointing when a higher offer is ultimately rejected based on subjective interpretations of an earlier bid, particularly when there is limited transparency regarding how decisions are being made. The language used by the estate agents throughout the process often felt vague and slippery, leaving significant room for interpretation. Terms such as “up there” created expectations that later appeared inconsistent with the outcome, contributing to a sense that clear and straightforward communication was lacking. When I later questioned how another offer had been accepted so quickly and how the process had moved forward without our knowledge, I raised concerns that there may have been preferential treatment towards another party. This was met with an extremely aggressive response. Anthony repeatedly jabbed and banged his finger on the table while raising his voice in what felt like an embarrassing attempt to intimidate me. Equally concerning was the fact that the other agents present simply sat back and watched without intervening or attempting to de-escalate the situation. Their lack of action suggested that such behaviour was either tolerated or considered acceptable within the office, which raises serious concerns about the standards of professionalism maintained by this agency. Overall, this was not a pleasant experience and has left us with significant concerns regarding the fairness, transparency, and professionalism of the process. The combination of unclear communication, questionable decision-making, and the embarrasing attempt to intimidate by Anthony has severely undermined our trust in this estate agent and their handling of the sale.

Nick · 4 October 2026

★★★★★ 5/5

Google

I was recommended Mortgage Advice Bureau (Christian Wilkinson & Ana Tormey) by a friend who was very happy with some work they did for his son. I was not disappointed as the service was absolutely first rate, and the support …

Stephen · 17 November 2025

★★★★★ 5/5

Google

I have used Frost to buy and sell my house. I have been very impressed with the service I have received. All of the team have been amazing and very helpful. I would like to make a special mention to Anthony who has been exceptional, nothing was ever too much trouble. He is very professional, knowledgeable and friendly. The aftersales service has been superb too ,I highly recommend Frost. Thank you for everything! Lisa

Lisa-Jane · 16 September 2024

★★★★★ 5/5

Trustpilot

I couldn’t be happier with the service…

I couldn’t be happier with the service I received from Nabid and his team. They kept me informed every step of the way, and chased the landlord when issues in my property needed to be addressed I would highly recommend them to anyone looking to rent or manage a property.

Annabel · 4 March 2026

★★★★★ 5/5

Google

Anthony and the Frost Partnership were absolutely fantastic from start to finish. Anthony went above and beyond, remaining in constant contact to provide updates and doing everything is his power to help expedite the process and get us into our home as fast as possible. As first time home buyers, Anthony was incredibly helpful throughout and got us into a home that wasn't even on our radar but exceeded our expectations. Thank you so much Anthony and Frost!

Rachael · 18 November 2023

★★★★★ 5/5

Google

I used Frost Chalfont St Peter to sell our flat. They were great, I cannot recommend Ben enough, he was exceptional. Especially when the property sold he was amazing at communicating between myself and the buyer to get the sale over the line and prevent any delays.

Gabrielle · 9 March 2025

★★★★★ 5/5

Google

A great experience from start to finish. Anthony held the deal together with skill & tact, ensuring all parties were brought forward to completion. The Frosts Chalfont St Peter office has a first class team and I’d happily recommend them to anyone looking to sell their property.

Rob · 6 June 2026

★★★★★ 5/5

Google

Throughout the whole process of searching for a house Michael was fantastic and he really did go the extra mile to help me in securing a property. …

Dean · 17 September 2025

★★★★★ 2/5

Trustpilot

Moving out is stressful enough....

Currently in the process of moving out and they are making our lives difficult. Kept getting messages stating that my application isn't completed when I have screenshots proving it's complete. They also requested for physical copies of our identification and proof of address. Weather this is company policy or not, we both live in different cities and financially we can't travel to the office just so they can see a physical copy.

Dee · 8 July 2026

★★★★★ 5/5

Trustpilot

Darrell English at Frost’s was the…

Darrell English at Frost’s was the Estate Agent I needed to deal with in order to buy my apartment; he was outstanding in the whole process! Darrell was extremely responsive to all my concerns and questions and cared a great deal about guiding me through this potentially stressful situation of buying a property- once again! I had not had good experiences with 2 previous attempts at buying apartments - but with Frost’s I felt things were going to work out at last ! The whole team at Frost’s is on board to help you reach your goal- no request is considered too inconsequential! The After Care is also wonderful ! So well done to Darrell English!, the whole team and Chris Frost at its head! You have all made my dream of living in Poole come true - after some very difficult experiences with trying to move! Thank you!

Mrs · 18 January 2025

★★★★★ 1/5

Trustpilot

The company is a absolute joke

The company is a absolute joke. The staff are rude, talk down to you. I wanted to make a complaint, spoke to the manager who did not want to know, spoke to me like a piece of rubbish. Telling me it's not her staffs job to pass the correct information over to the people who are viewing the property. She even said it's ok for members of the public to stand by other peoples property, lean on their cars and film three house with the estate agent standing there watching them do it. The staff in the staines branch need a training course how to deal with people

Customer · 27 April 2026