The Frost Partnership Slough reviews

★★★★★ 5/5

Google

We’ve had such a genuinely positive experience renting with Frost. The whole team has always been incredibly helpful, approachable and, most importantly, genuinely willing to help. Whether it’s day or night, whenever something needs attention, they’re always there and somehow manage to make things happen. A special mention to Eve, who has been there for us throughout and has always been so supportive. She never makes you feel like you’re asking for too much and is always just a few minutes away from helping, finding a solution or getting things moving. We really appreciate everything she’s done for us. And of course, Isobel deserves a special mention too. She looked after us so well and was always incredibly helpful before she moved on. She’s definitely missed! From sorting out faults to tracking down those mysteriously missing items 😂, the team always seems to have an answer. At this point, I think they have a very impressive problem-solving and investigation department😂 What really stands out is how well we’ve been looked after. It’s rare to find an estate agent where you genuinely feel that people care about getting things resolved rather than simply passing you from one person to another. We’re currently renting, but when we’re ready to buy, Frost Partnership will absolutely be our first choice. After being looked after this well, there really isn’t any reason for us to look elsewhere. A fantastic team professional, responsive, friendly and exceptionally good at what they do. We couldn’t recommend them highly enough! 👏🏼⭐️

Saniya · 4 September 2026

★★★★★ 5/5

Google

I had the pleasure of meeting Eve and Jade yesterday, and I just wanted to say what a lovely experience it was. From the moment they arrived, they were both so warm, friendly and welcoming, with such lovely smiles and a genuinely positive nature. We started talking straight away, and I immediately felt comfortable speaking openly with them about any questions or concerns I had. What really stood out to me was how approachable and open they both were. They listened carefully to everything I had to say and made me feel that my thoughts and concerns were genuinely heard and valued. There was no judgement at all, and it felt like a very open and comfortable discussion. People like Eve and Jade are what make an organisation really special. Their kindness, professionalism and friendly personalities made such a lovely impression on me, and I would highly recommend Frost because of individuals like them. It was honestly a pleasure meeting you both, Eve and Jade. Thank you for making me feel so welcome and comfortable, it was lovely meeting you! ❤️

Aisha · 4 September 2026

★★★★★ 5/5

Google

From the first point of contact to the end sale the service was outstanding. The survey was conducted by Adrian he gave us some great advices on how to get the best price. The office staff Vicky and Gill help with all of paperwork required. Chloe kept me up to date was so helpful with any questions I had. The property sold within couple of weeks and we achieved the price we wanted. Over all the service was great and I would highly recommend this service to anyone looking to sell or purchase a property.

Noel · 20 July 2026

★★★★★ 5/5

Google

I cannot recommend Georgina highly enough. She was absolutely fantastic throughout my job search and made what can often be a stressful process feel so much easier and more manageable. From the very beginning, Georgina took the time to understand my experience, strengths and what I was looking for in my next role. She checked in with me regularly, kept me updated at every stage and consistently suggested opportunities that were a great match for my skills and career goals. I always felt supported and never felt like I was going through the process alone. What stood out most was how genuinely invested she was in helping me succeed. She took the time to answer questions, offer encouragement and help arrange interviews around my schedule. Georgina went above and beyond to ensure I felt prepared and informed every step of the way. I am incredibly grateful for all of her help and would wholeheartedly recommend her to anyone looking for a recruiter who truly cares about the people she works with.

Tai · 21 June 2026

★★★★★ 5/5

Google

I am so happy we selected to work with JWW - Paige and Fiona and the team in the background. They have been brilliant with communication, updates, feedback since day 1 and we have successfully sourced tenants through their letting service. Highly recommended. Lovely ladies to deal with and they are so patient :) We are really grateful for all the hard work they have put into our projects. Thank you from Pelican.

Emma · 10 July 2026

★★★★★ 5/5

Google

I just wanted to take a moment to thank Alison for being absolutely amazing. I’ve had some difficult times recently within the industry, and she’s been a constant support throughout. Alison has not only guided me through it, but also helped me realise that I’m in the right industry and given me the confidence to keep pushing forward with my career. Her honesty, support, and genuine care really set her apart, she’s easily one of the best recruiters I’ve worked with. I can’t recommend her highly enough.

Scott · 28 March 2026

★★★★★ 5/5

Google

Phil was fantastic throughout our property sale. Not only was he communicative with us, he was dealing with a relatively complex chain, taking time to liaise with all the parties including solicitors and agents. He managed the process incredibly well, keeping us up to date. Phil even went above and beyond by helping us out at the last minute to move a few things. I would highly recommend Phil for your property sale or purchase.

Anvay · 28 April 2026

★★★★★ 5/5

Google

I couldn’t be more pleased with the experience I had working with Ricky. From the very beginning, Ricky was professional, approachable, and incredibly helpful. Renting a property can sometimes feel rushed or unclear, but he made the entire process straightforward and well-organised. He clearly explained each stage from viewing the property and submitting my application to referencing, contracts, and moving in. Communication was one of the strongest aspects of the service. Ricky kept me fully informed throughout, providing regular updates and responding quickly to any questions I had. I always knew what was happening and what was required from me, which made the process feel smooth and stress-free. What really stood out was his efficiency and attention to detail. He ensured all paperwork was handled promptly and coordinated everything seamlessly, making the transition into the property easy. Even after I moved in, he remained helpful and responsive, which was greatly appreciated. Overall, as a tenant, I felt supported, informed, and valued. I would highly recommend Ricky to anyone looking to rent a property, his professionalism and excellent communication truly made a difference.

Mandy · 16 March 2026

★★★★★ 5/5

Google

From the start I found all the staff most helpful and kept me informed at every stage. I mainly dealt with Vicky and she has advised me and taken out the stress of buying and selling a property. If you need a company who cares at a personal level and is also most professional I think this is the one I woud recommend.

Judith · 10 July 2026

★★★★★ 1/5

Google

We rented a 2 bedroom flat. And every other month would carry out an inventory inspection to see if the property is kept clean and tidy. Each time our reports would come out relatively “good” and we have been called the “perfect tenants” by Nawal who was bringing potential new tenants to the property. Our landlord had stopped by a few times and we grew a very positive rapport and compliment us as tenants. We are neat and tidy individuals. The “wear and tear” clause in every tenancy contracts involves chippings or occasional wall marks etc. But our deposit of nearly £2 grand, Frost plan to deduct around 60% of the property! They took their magnifying glasses to find anything… anything at all to fault us. There were some damages such as an iron burn mark in one of the rooms that we took accountability for. But if it wasn’t for the fact that I took pictures before moving, to show that a lot of their concerns surrounding “wall marks” and so forth to say a lot of their complaints were already met there before we got the keys. A “dirty sink” with a picture of a very clean sink. “Dusty carpets”…. Requiring shampoo that even with a receipt to show it’s been done during the summer (when it should ideally be done due to the heat helping to dry it), they still weren’t satisfied. They want a professional clean and if there’s marks on the wall and you paint over it they’re complain “the paint doesn’t match” and if what’s underneath is exposed they complain “scuff marks” To deduct. All in all the summary is, our responsibility as tenant was the leave the flat how we found it with reasonable wear and tear, but this is a lie. There are some questionable ethics renting with Frost. Honestly I’ve had such a horrible checking out. I am under the impression that Frost expected us to redecorate entirely for them. To charge 60% of someone’s deposit you must question if trash, rubbish, soiled carpets, shabby place, dirty kitchen or a brown bathtub or toilet left unflushed. The charge is unjustified and having rent many times in the UK this is the worst experience I’ve ever had. I encourage everyone to always take photos of their property before key collection. Otherwise you will undergo string accusations of markings and chippings classes as damages. And Pooja... There was a leak from the ceilings that we had to contact our landlord because she was unresponsive. She responded immediately when our landlord got involved. She can’t even do her job and has such high expectations for tenants. This has happened more than once.

Sarah · 27 September 2026

★★★★★ 5/5

Google

Aliya has been an outstanding agent, always available at the click of a finger. She responds quickly to any queries and brings a bubbly, kind, and accommodating energy to every interaction. Her empathy and ability to understand individual needs make the process seamless and reassuring. Aliya is not only incredibly helpful to sellers but also provides invaluable support to buyers, ensuring both sides feel guided and cared for. Her expertise in the field shines through in every step, and I would wholeheartedly recommend Aliya by Design to anyone seeking a trusted, professional, and personable agent. Truly an expert in her field.

Hamida · 6 January 2026

★★★★★ 5/5

Google

Frosts supported the sale of my apartment throughout very professionally. From the initial sale adverts and viewing to the day of completion. I particularly want to thank Alison for her support through the post-sale to completion part. It was a long process but she reassured us and always followed up our questions and concerns.

Paul · 3 July 2026

★★★★★ 1/5

Google

My experience with this estate agent has been extremely disappointing. A critical issue affecting the sale of my property, the expiry of the EWS1 certificate, was known for months, yet it was never identified or raised proactively. Ironically, the previous sale had already collapsed for exactly the same reason, and my previous solicitor had warned me that any future buyer's lender would almost certainly request a valid EWS1. Despite this, the property was marketed again without addressing the issue. I originally listed my flat in December, meaning the process has now been ongoing for almost seven months, with repeated delays and limited progress. What made the situation more frustrating was that, during critical stages, I was briefly informed that alternative solutions were being explored, including the possibility of obtaining a “Responsible Person” letter as suggested in relation to the buyer’s lender requirements. However, after approximately two month of delay, it was eventually acknowledged that the only document the lender would accept in practice was a valid EWS1, despite earlier indications that other documentation might be sufficient according to the bank’s stated policy. In addition, while my sale was effectively stalled, the agency continued to advertise other flats within the same building. It is unclear whether the same EWS1 limitations were clearly communicated to prospective buyers or consistently addressed in those listings. The result was that my property remained off the market for a significant period while the buyer incurred costs and everyone waited for a mortgage decision that, in hindsight, was highly unlikely to succeed. Only after weeks of chasing, repeated emails and escalation did I receive clear and complete information. What was most frustrating was the lack of urgency and communication. Updates were often minimal, and meaningful clarification only came after persistent follow-up. By the time the issue was fully acknowledged, a substantial amount of selling time had already been lost. The overall handling of the transaction demonstrated poor communication, limited proactive problem-solving and insufficient early due diligence. I would have expected a foreseeable issue of this nature, especially one that had already caused a previous sale to fail, to be properly addressed before re-marketing the property. Unfortunately, based on my experience, I cannot recommend this agency.

Fabio · 4 July 2026

★★★★★ 5/5

Google

Neil came to our site to fix our printer. The printer was back working but he did a full check on it and cleaned it to ensure it was working efficiently. He advised us on how to keep the printer at its full use and protected. Lovely guy, thanks Neil.

Rebecca · 11 June 2026

★★★★★ 1/5

Google

As a landlord, I approached Frost with the intention of letting out one of my properties, believing they had a solid reputation in the area. Unfortunately, my experience was completely soured by the unprofessional conduct of Pooja Shah from the sales and lettings team. From the beginning, communication was poor. Pooja was unresponsive to emails, slow to return calls, and showed a complete lack of initiative when it came to progressing anything. I had to chase her constantly for updates, and even then, I was met with vague answers and little to no follow-through. It felt like she simply wasn’t interested or bothered. Her disorganisation and lack of urgency not only delayed the process unnecessarily but also made me lose confidence in the agency as a whole. It’s a shame, because I was genuinely prepared to work with Frost for the long term, but this experience has put me off completely. If this is how they treat landlords trying to give them business, I dread to think how tenants are handled. I won’t be using Frost again, and I certainly wouldn’t recommend anyone deal with Pooja Shah. ⚠️⚠️⚠️

Asha · 16 September 2025

★★★★★ 5/5

Google

My husband and I recently secured our new home with the help of The Frost Partnership in Slough and we couldn’t be happier with the experience. From start to finish, the process was smooth, professional, and incredibly supportive. Every team member was excellent but a special thank you to Nabid Rehman, who went above and beyond to make everything as stress-free as possible for us. Nabid was always approachable, knowledgeable, and genuinely invested in helping us find the right place. His communication was excellent, and we always felt informed and reassured at every stage of the journey. We’re so grateful for the care and attention we received and would highly recommend The Frost Partnership to anyone looking for a reliable and friendly team to help with their property search.

Abirah · 16 September 2025

★★★★★ 1/5

Google

Based on my personal experience with using this system, I completely disagree with the positive reviews on here. All service people I have talked via the live chat box has not been helpful and the response time is unbelievable, I had the chat open since 9am and NO progress. (in context it is now nearly 5pm) They had transferred me to 4 different 'agents' who kept advising me to close the chat and open up a new one but still not a single one of them was able to help. Horrible service and do not understand why they do not have a phone line. Issue is also STILL not fixed.

Paris · 13 June 2026

★★★★★ 5/5

Google

We partnered with Street.co.uk at the end of 2025. Our initial interest in Street was piqued by the introduction of Spectre and once we went live, it was only a matter of time before we signed up to Spectre to aid our social media. The ability to spend a few moments setting up our brand and then choosing the type of post we wish to promote , with Spectre then taking care of the rest is a real time saver. As we move forward, I envisage we will polish our social media offerings even more. Well worth the additional cost to our business.

John · 2 June 2026

★★★★★ 5/5

Google

Anthony Hesse is an absolute pleasure to deal with, consistently available, helpful, and highly informative. I’ve worked with him both when recruiting for my own business and later, post-exit, when seeking a role myself. He was fantastic to deal with from both perspectives, demonstrating professionalism, insight, and genuine support throughout. I have absolutely no hesitation in recommending him.

Rich · 28 February 2026

★★★★★ 5/5

Google

I cannot recommend Kremer Signs enough. We’re estate agents. Kremer make up our agency boards. For the first time, I thought I’d ask them to make up a development board for me. There’s now no going back! I dealt with Sam (Collins) who was 5⭐️herself! I gave Kremer 5⭐️s for efficiency, speed of draft turn round, speed of response & definitely for Sam’s manner, humour & professionalism! Thanks to you all at Kremer, but particularly Sam!

Anita · 11 June 2026

★★★★★ 5/5

Google

I had an excellent experience with Nabid and his team. Their professionalism, attention to detail, and quality of work were truly outstanding. Everything was handled smoothly from start to finish, and the results exceeded my expectations. Highly recommended, they deliver exceptional service and genuinely care about their work.

Pilot · 25 April 2026

★★★★★ 5/5

Google

I dealt with Charlotte O'Hanlon on a recent job search. She was extemporary in her role - supportive, empathetic, efficient and followed through on what and when she said she would. Cannot recommend her more highly. I'm so happy in my role, and its down to you Charlotte that I am here.

Christian · 28 March 2026

★★★★★ 5/5

Google

I highly recommend by design Alia has been amazing she has excellent communication skills, she genuinely really cares about her clients and always delivers outstanding service. Alia has exceptional marketing knowledge and has offered me a lot of support in my purchase Alia has a personalised approach, she is honest professional and very hardworking even out of her working hours she has been there for me and has taken out her personal time to support me all the way Thankyou Alia, we can’t Thankyou enough for all your help

Shireen · 6 July 2025

★★★★★ 5/5

Google

We recently had our new printer installed and we couldn’t be happier with the service we received. Ryan and Neil were both incredibly helpful, professional, and friendly throughout the whole process. They took the time to make sure …

Kip · 11 June 2026