The Frost Partnership Chalfont St Giles reviews

★★★★★ 5/5

Google

From the moment we started the process to the day we got the keys to our beautiful new home, Andrew was absolutely amazing. He went above and beyond to make everything as smooth and stress-free as possible, always being kind, patient, and genuinely caring. His professionalism, honesty, and dedication gave us complete confidence every step of the way. Buying a new home is such a special milestone, and we’re so grateful to Andrew for helping make it such a wonderful experience. We truly love our new home and couldn’t be happier. Thank you, Andrew, for everything you’ve done, we’ll always be grateful and wouldn’t hesitate to recommend you to anyone looking for outstanding service🔑🏠❤️

Maryna · 2 September 2026

★★★★★ 5/5

Google

The team at Frosts in Chalfont St Giles managed our sale with excellent communication based on a friendly and personal approach. They have great local knowledge and are professional and engaging always following up and keeping us informed. Andrew managed our sale and was exceptionally good at ensuring the processes progressed effectively. Additionally we'd like to thank Sandy and Carlene who were equally efficient and always great to deal with. Thanks Team Frosts CSG !

Helen · 2 September 2026

★★★★★ 5/5

Google

We had a very good service from Sandy Carter at the Chalfont St Giles branch when we bought our house in the village. We particularly liked the village and Sandy was very knowlegeable about the area also living in the vicinity. The 4 bed detached house that we bought had been empty for awhile and needed a lot of work however Sandy highlighted the potential and shared our vision. From our first viewing to our completion Sandy kept us updated and was proactive in following up solicitors on both sides and ensured that there weren't any unnecessary delays. We are very happy with how everthing went and are looking forward to showing Sandy our house once its is fully refurbished.

Charan · 2 May 2026

★★★★★ 5/5

Google

I chose The Frost Partnership in Chalfont St Giles to market the home of my late mother. The house also being in Chalfont St Giles. Throughout the period the house was up for sale, I was regularly updated with any viewings of the property. A video was made to allow prospective purchasors a virtual tour of the internal of the house. Andrew Holdsworth, Sandy and Caroline did their very best. Winter is not the nicest time to show anyone around a cold and empty house. Eventually the house sold and Andrew was exceptionally helpful. The whole process went smoothly. I felt my decision to stick with the Frost Partnership on a sole agency basis was the correct one.

Steve · 2 March 2026

★★★★★ 5/5

Google

We recently bought our new home through The Frost Partnership, and had a really positive experience from start to finish. The whole team were friendly, professional and approachable from the very first viewing, and made what can often be a stressful process feel much more manageable. Andrew was brilliant at explaining each step clearly, kept us regularly updated with progress from the sellers' side, and were always quick to respond to any questions we had. The whole process took less than two months, and we always felt in safe hands. Would happily recommend them to anyone looking to buy or sell!

Kate · 8 October 2025

★★★★★ 5/5

Google

I recommend Andrew and the team for their professionalism, great communication and responsiveness. Our house had been sitting with another estate agent for months before we got The Frost Partnership onboard. Andrew found a buyer almost immediately and went above and beyond in managing the sales process. He project managed us as sellers, the buyers, and both sets of solicitors from start to finish and kept everything moving swiftly to completion, with our house finally completing last month. I cannot thank Andrew and team enough for making what is usually a stressful process so easy.

S · 8 October 2025

★★★★★ 5/5

Google

Thank you to Sandy and the team at Frost Partnership for the professional and efficient handling of our purchase. Great communication and support particularly through the last minute issues and complications arising prior to Exchange. I would not hesitate to recommend the Frost Partnership, Chalfont St Giles :)

Martin · 25 June 2026

★★★★★ 5/5

Google

Incredible customer services. I have moved a few times and can safely say the customer service is exceptional from Frost! Particular shout out to Andrew who goes the extra mile for his clients.

Alex · 15 August 2026

★★★★★ 5/5

Google

Thank you to Sandy and the team at Frost Partnership for the professional and efficient handling of our purchase. Great communication and support particularly through the last minute issues and complications arising prior to …

Mr · 28 June 2026

★★★★★ 5/5

Google

Really delighted with the service we received from Frost in Chalfont St Giles. They were committed from start to finish, and when things went quiet, they were proactive, offering ways to keep everything moving and giving us weekly updates and clear communication. As we lived in the village, they were always welcoming and helpful whenever we popped in. We’re especially grateful for Sandy, always one step ahead, brilliant at keeping everyone in the loop, and genuinely invested in the process. You could really feel how happy she and the whole team were when we finally completed. Super grateful, thank you again, and again, and again.

Fiona · 2 July 2026

★★★★★ 5/5

Google

I can highly recommend Heather and the team at Frost CSG. Heather has a wealth of experience and knowledge of the local area from which to draw and provided invaluable advice throughout the sale of my property. The team is efficient, highly organised and prompt in all correspondence, proactively chasing and ensuring that the sale process went as smoothly as possible. Many thank!

Jonathan · 8 October 2025

★★★★★ 5/5

Google

Buying a home can be overwhelming. Frost were helpful in arranging viewings which made the journey relatively easy (with a few bumps and hurdles). Overall, we thank Frost at Chalfont St Giles for their service, communication, and in liaising with the vendor. We became quickly aware that buying a home comes with many and different challenges. Frost were helpful in dealing with unexpected issues. If you’re searching for a great team to guide you through buying (or selling) your first or next home, look no further.

Hiten · 28 January 2026

★★★★★ 5/5

Google

Andrew was incredibly helpful throughout our home purchase. As first-time buyers, we had tons of questions, and he guided us through everything and made the whole process much smoother and we highly recommend him and frost

Julian · 23 November 2025

★★★★★ 1/5

Google

This company went from being the best to a total SCAM. App and device was working perfectly, then they forced me to use a new App. The device stopped working, now they are asking me to buy a new device after they broke it. Device is less than 2 years old and the old app is no longer available.

Alex · 16 January 2026

★★★★★ 5/5

Trustpilot

I couldn’t be happier with the service…

I couldn’t be happier with the service I received from Nabid and his team. They kept me informed every step of the way, and chased the landlord when issues in my property needed to be addressed I would highly recommend them to anyone looking to rent or manage a property.

Annabel · 4 March 2026

★★★★★ 4/5

Google

As first-time buyers, Sandy made the process very straightforward. She explained every step clearly, responded to enquiries quickly, and was always helpful and approachable. Her support and guidance made the experience much less stressful.

Paddy · 23 June 2026

★★★★★ 2/5

Trustpilot

Moving out is stressful enough....

Currently in the process of moving out and they are making our lives difficult. Kept getting messages stating that my application isn't completed when I have screenshots proving it's complete. They also requested for physical copies of our identification and proof of address. Weather this is company policy or not, we both live in different cities and financially we can't travel to the office just so they can see a physical copy.

Dee · 8 July 2026

★★★★★ 5/5

Trustpilot

Darrell English at Frost’s was the…

Darrell English at Frost’s was the Estate Agent I needed to deal with in order to buy my apartment; he was outstanding in the whole process! Darrell was extremely responsive to all my concerns and questions and cared a great deal about guiding me through this potentially stressful situation of buying a property- once again! I had not had good experiences with 2 previous attempts at buying apartments - but with Frost’s I felt things were going to work out at last ! The whole team at Frost’s is on board to help you reach your goal- no request is considered too inconsequential! The After Care is also wonderful ! So well done to Darrell English!, the whole team and Chris Frost at its head! You have all made my dream of living in Poole come true - after some very difficult experiences with trying to move! Thank you!

Mrs · 18 January 2025

★★★★★ 1/5

Trustpilot

The company is a absolute joke

The company is a absolute joke. The staff are rude, talk down to you. I wanted to make a complaint, spoke to the manager who did not want to know, spoke to me like a piece of rubbish. Telling me it's not her staffs job to pass the correct information over to the people who are viewing the property. She even said it's ok for members of the public to stand by other peoples property, lean on their cars and film three house with the estate agent standing there watching them do it. The staff in the staines branch need a training course how to deal with people

Customer · 27 April 2026

★★★★★ 1/5

Trustpilot

Disappointing experience with Frost Partnership

A very disappointing experience during our tenancy period as tenants as the agents were very rude and not cooperative at all. At the end of the tenancy another clerk did the checkout and had no idea about the check in report as was done by a different clerk when we moved in. There were already cracks to the door and when we sent the pictures they refused and did not listen. Therefore, a large amount was deducted from our deposit and did not make any sense as we only were at the property for 1 year. There were a few things but not to this extent. In addition, the door number and the intercom number were different and this made it difficult for deliveries to come to the property due to this misunderstanding. So watch out before renting with Frost Partnership.

Aqeela · 1 December 2024

★★★★★ 5/5

Google

Buying and selling houses in a chain is a complicated process. Heather and teams were invaluable throughout. Her persistent chasing of the chain through interactions with the other agents and buyers led to the sale of my home. The team at the Frost Partnership in Chalfont St Giles are knowledgeable and experienced, and I would recommend them to anyone looking to buy or sell in the area.

Shona · 8 October 2025

★★★★★ 5/5

Google

We received excellent service from Frosts Estate Agents in Chalfont St Giles. The whole team communicated well and kept us updated which made the sale of our house less stressful. We would also like to give a special mention for Andrew Holdsworth who went above and beyond to help us achieve a good result. We highly recommend them.

Mary · 23 December 2025

★★★★★ 5/5

Facebook

I bought my house 16 years ago and sold it this month all through Frost. Matthew Craft and his team have provided very professional service during the whole period. They are knowledgeable， carefull， and very nice. I like everyone of them. Sonia is the person who looks after my house viewing to completion. She is very kind， helpfull， and answers all questions you want to know. I will strongly recommend them to you if you want to buy or sell your house. I will miss them!

Edward · 23 July 2022

★★★★★ 5/5

Google

My house sale was conducted in a most professional manner. Any issues were dealt with promptly and effectively by conscientious and friendly staff. My contact Andrew kept me informed of progress at every stage of the process. I wouldn’t hesitate to recommend the Frost Partnership.

Colin · 17 October 2024