Trusted Agent profile · Chalfont St Giles, Buckinghamshire
Verified
★★★★★
372 reviews across 4 platforms
10 High Street, Chalfont St Giles, Buckinghamshire, HP8 4QF
Part of The Frost Partnership, see every office.
The Frost Partnership's office in Chalfont St Giles, Buckinghamshire, at 10 High Street, is rated 4.2 out of 5 across 372 reviews on four platforms, including 77 Google reviews rated 4.6.
77
Reviews on Google
This office
229
Reviews on Facebook
Business-wide
2
Reviews on View Agents
This office
64
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
An estate agent a bit different from the rest! As a buyer, I would certainly recommend Frosts in CSG.Read the review from buyers
Having used Frost to find our new rental property (after a good friend recommended them) I cannot commend them highly enough. Both Heather & Rona are utterly ...Read the review from landlords
Our Chalfont St Giles office covers: Chalfont St Giles, Seer Green, Jordans, Little Chalfont.
Every review we hold for the Chalfont St Giles office, from every platform, shown as written. First names only.
5/5
GoogleAndrew was friendly and helpful through all steps, great service!
Hi Michael - Many thanks for writing this 5 star Google review for Andrew from our Chalfont St Giles Sales office. It was a pleasure to hear that he was friendly and helpful through all steps and provided great service. We will pass your comments on to him and also to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
1/5
TrustpilotThere is no complaints process
There is no complaints process, awful customer communication or urgency on a maintained property. Sebastian Rodriguez and Sarah Kirk have been unhelpful on an ongoing issue with contradictory statement when contacted, often pushing responsibility on the landlord when the contract is between us and Frost Partnership. The service levels are unsatisfactory and no issues are resolved.
5/5
FacebookWe received excellent service from Frosts Estate Agents in Chalfont St Giles. The whole team communicated well and kept us updated which made the sale of our house less stressful. We would also like to give a special mention for Andrew Holdsworth who went above and beyond to help us achieve a good result. We highly recommend them.
1/5
TrustpilotLandlords stay away
Can't find words to describe how bad the quality of service is. Frosts charges me management fee for "managing" my property. But now I have to manage Frosts and my property. One of many examples - Gas Safety certificate on my property has expired. As managing agent they should have initiated the process of getting new one. But they didn't. I raised it with them when I realized it. It took them more than 3 weeks and multiple follow ups to get it sorted. The lady dealing with my property has absolutely no clue about what Gas Safety Certificate is what is the purpose of it. Their contractors charge extortionate rates. You can get things done in half the money if you find a tradesman. You are better of managing your property than giving it to Frosts. You will end up managing it yourself anyway.
5/5
FacebookMrs. Brittany Dupree is the best stock trader I have ever seen, I saw a post about her and the testimonies people where saying, I had to give a try……yeah, I can really say she is good. I have made profits from her signals, now trading with €10,000. I highly recommend her……..she is good in her field. Contact her for more inquiries on. Email: brittanydupre85@gmail.com or WhatsApp: +14069705581.
1/5
TrustpilotAt the end of the rental period high fee 490 GBP
At the end of the rental period, we cleaned the house and left, the house was empty for a few weeks after we left, it may have gotten a little dusty in the meantime, the real estate agent told us that cleaning would be done, we accepted it but they charged us 340 pounds, even for the London area, a very high amount of money for cleaning service. I asked the cleaning company for the invoice for this service, they did not send it. We also left an extension cord, a clothes drying rack and a few items for the next tenant, and I was charged 150 pounds to remove them from the house, I do not find these actions fair at all. An uninterested and unkind real estate office
5/5
TrustpilotJamie Berryman is a Saint
Jamie Berryman is a Saint! I knew the moment Jamie valued our property I had total faith he would sell our property and give that personal touch through to completion. He is reliable, extremely professional and hardworking, from checking his emails in the evening when things turned stressful. Being 100% honest which in my opinion is a rarity with Estate Agents... He eased the whole experience & is a true credit to The Frost Group. This is our 4th house sale and I wish all agents had the knowledge and calmness Jamie has displayed. The team behind Jamie also need praise. Thanks to Paige and Andy too for all of your help with the Sale.
5/5
FacebookMatthew, Sonia and the team, provided excellent, professional support, in the process of selling my parents house. They have an experienced team, who gave prompt feedback on viewings.and they have a very good understanding of the local housing market. I would have no hesitation in recommending their services.
Hi Neil, Many thanks for taking the time to write this glowing recommendation. We are delighted to read you received a prompt and knowledgeable property service during the sale of your parent's house. We will pass your comments on to all involved. Best wishes from all of us at The Frost Partnership Estate Agents
1/5
TrustpilotVery bad experience with the feltham branch staff!!
Very bad experience with the staff!! Paid a holding deposit to hold a property.. two days after I was told it was taken by someone else. Mentioning no name i was shown other properties as the company had my holding deposit yet again the property was let to someone else. Been nearly two week since I paid my holding deposit. Company was quick to ask for deposit and no response till i contact them for an update. Refund has been issued still waiting for it. I have had to take time out of work to view properties why would an estate agent show me properties when they are already off the market? No communication withing the staff. I have to chase all the time I would say its a waste of time dealing with company like this!!
5/5
TrustpilotCarla has been such great help
Carla has been such great help, she has been attentive and made me feel valued as a customer. She went above and beyond to ensure everything went smoothly, even when I had additional questions.
1/5
TrustpilotLetter beware!
We were model tenants- our first visit after 3 months of a 12 month tenancy and our report was “exceedingly clean”. Before we moved in we asked if we could hang a picture and requested that the landlord to leave the same paint so we could restore to the same. Upon check out the check our clerk said this was the easiest check out as everything was in order. There were a couple of things that were mention but was advised that it “would be harsh” if we were charged. We received the report and the Frost comments were rude and untrue. We replied giving logical explanations to the points raised. After an exceedingly poor response - “no response” we escalated to the Head of Lettings. After numerous conversations he said “it’s very rare for anyone to get their full deposit back!” So letters beware you will not get your full deposit back. We were only charged £40 but it’s the principal. The £40 was £5 for the filled hole and we used the paint the landlord left and the colour had changed every so slightly. We reported two identical round marks in the ceiling from the flat above and was advised to monitor, we were charged £15 for this. There was a chip on the floor in a bathroom which was caused by a contractor when the belly pan was removed from the sink following an issue with the sink and was charged £10 and finally there was a dent in the side of the bath which we never even saw and again charged £10. None of the charges made any sense and feel the landlord never even saw this report and yet this money was to be withheld. As a good Will gesture the fee was reduced to £20. If these were real charges and this “damage” was an issue surely it would be more to cover the cost of repairs? The whole thing was a total shambles. Finally last week Frost called us to ask if we could provide them with information on the TV provider. Yes of course for £20! Beware! Take photos of everything and send email confirmations to protect yourselves.
1/5
TrustpilotHad EE call asking to switch said easy…
Had EE call asking to switch said easy plug in asked for engineer to install been with out TV or WiFi after 4 calls engineer came out said we not wired up by open reach so now got wait till Fri did not say nothing at door I've just come out hospital with stroke spent hrs trying connect think is disgusting would not recommend EE or BT my wife been charged 41 pound for leaving so no TV or WiFi for week we both work NHS wouldn't never use or listen to there story's stay with who your with to much trouble written to obman not good enough why not make sure u can use 4 different customer services said different stuff my view do not go with EE bt is useless
4/5
GoogleFrost Partnership in CSG have worked tirelessly to sell our property, even through the Covid pandemic, they carried out safe viewings for potential buyers. Heather has been professional throughout and always gave us feedback as soon as possible. Many thanks to Heather and the team.
Hi Carole, Many thanks for taking the time to write this review. We would have loved to have receive 5 stars from you. Is there anything additional we could have done to … More
5/5
View AgentsSuperb
Having used Frost to find our new rental property (after a good friend recommended them) I cannot commend them highly enough. Both Heather & Rona are utterly professional, and an absolute pleasure to deal with. Rona was particularly attentive and helped us find our perfect property in the village. Even during these extraordinary times the service was expertly delivered and the friendly communication made what could have been a stressful experience easier. Thank you both for your first-class service!
5/5
FacebookFrosts were very understanding and considerate and patient in how they handled the sale of my property.Especially credit should go to Gemma Testa, who comes highly recommended. Gemma is both responsive to email and correspondence, but also any issues relating to a property.
Hi Joe, Many thanks for taking the time to write this recommendation for Gemma from our Chesham office. We are delighted to read that she provided you with a proactive and responsive property service throughout the sale of your property.…See More
5/5
FacebookExcellent service throughout my purchase of my very first property. Massive thanks to Naomi and the team for always being quick to respond to any developments and to solve any hiccups along the journey. Thanks everyone!
Hi Jack, Many thanks for taking the time to write this glowing recommendation for Naomi and the team. We are delighted to read that they provided you with an efficient, proactive and professional property service throughout the purchase of your first home. We will pass your comments on to all involved and to our senior management team. Wishing you every happiness in your new home from all The Frost Partnership Estate Agents
1/5
TrustpilotNo response to emails - out of business?
I can only assume they are out of business. No response after several emails to various aliases including their director of lettings directly. They registered my tenants deposit despite the fact I only wanted them to find the tenant - I complained about this at the time. Now, at the end of the tenancy, they are not responding to a request for information on how to return it. I was going to sell the property through them but if they aren't in business anymore then I'll need to look elsewhere.
5/5
GooglePurchased my house through Frost Partnership Estate Agent Chalfont St Giles in May this year. Can't fault the service I received from Andrew Holdsworth the Assistant Manager at the Branch. The purchase went through very smoothly
Hi Janice - Thank you so much for this 5 star Google review for Andrew Holdsworth from our Chalfont St Giles Sales team. We are delighted to hear that the purchase went through very smoothly and that you couldn’t fault the service you received from Andrew We will pass your comments on to him and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleHeather was a huge support during the somewhat tortuous process of getting to the point of actual exchange! She has so much local knowledge, which we lacked, and indeed has known the property and our father for several years. Thank you so much Heather.
Many thanks for taking the time to post your 5* review for our Chalfont St Giles team. We're delighted to hear that Heather provided you with a very knowledgeable and personal property service regarding your father's property. … More
1/5
FacebookI was disgusting to have been calling the estate agents for days on end & find out it was all a waste of time! There is currently 2 adults and our baby living in a 1 bed private rent property. 1 additional adult will be living with us as soon as we find a 3bed house. I spoke to many people who took my details and explained that if we failed the credit check that we would need a guarantor. We found a reliable guarantor whom owns their own property, has worked all their life & is still working now. On day 5, I was told that I needed to find a "more lenient" estate agent as there would be nothing they could do for us. The reasons were; I am on maternity leave (yet I was in full tome employment and I will be going back to work!) That the additional person isn't 'blood family', although he has been like a brother to my fiancé for 15years! My guarantor doesn't earn £52,000 a year!! Even tho the rent was only £1300 p/m And also, because my partner has debts from his teenage years which he has cleared one, and is currently paying back the rest of them! Disgusted that we have been penalised by an estate agent like this and I will not be recommending you to anyone! I do not claim anything what so ever and we always pay rent and bills!! Yet a reference from our current landlady, to clarify that, wouldn't be sufficent. Personally, this is a 'snobby' establishment & obviously we are too common for you! Disgusted!!
5/5
GoogleI've recently been agreed for a tenancy through Frost Partnership and the whole experience was excellent! The viewing with Rona was well organised and felt safe with Covid-19 precautions being made. Communication between us was smooth and …
Hi Cerina, Many thanks for taking the time to write this fabulous 5* review for Rona from our Chalfont St Giles office. … More
5/5
FacebookFrost sold my mums home so quickly and achieved a very good price, they were all so professional, friendly and approachable about all our questions especially Gemma the manager, highly recommended
Hi Sara, Many thanks for taking the time to write this super recommendation for Gemma and the team. We are delighted to read that they worked hard to sell your mum's home and that they provided you with a professional and effective property service. We will pass your comments on. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleGreat job in a difficult market. Heather and the Chalfont St Giles team were excellent throughout the process. When things got sticky around exchange time they were brilliant at chasing up the chain and the solicitors and keeping me up to date with what was going on. Couldn't recommend them more highly.
Hi Piers. Many many thanks for posting this fantastic 5* Google review for Heather and our Chalfont St Giles Sales team. We are pleased to hear that they were excellent throughout the process and that you highly recommend them. We will pass your comments on to them and to our senior management team. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleFirst class professional service and experience. Caroline has been fantastic throughout the process of letting my property, responsive and excellent communication. I would not hesitate to recommend.
Hi Mark Many thanks for taking the time to write this 5* review for Caroline from our Chalfont St Giles Lettings team. … More
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