Trusted Agent profile · Chalfont St Giles, Buckinghamshire
Verified
★★★★★
372 reviews across 4 platforms
10 High Street, Chalfont St Giles, Buckinghamshire, HP8 4QF
Part of The Frost Partnership, see every office.
The Frost Partnership's office in Chalfont St Giles, Buckinghamshire, at 10 High Street, is rated 4.2 out of 5 across 372 reviews on four platforms, including 77 Google reviews rated 4.6.
77
Reviews on Google
This office
229
Reviews on Facebook
Business-wide
2
Reviews on View Agents
This office
64
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
An estate agent a bit different from the rest! As a buyer, I would certainly recommend Frosts in CSG.Read the review from buyers
Having used Frost to find our new rental property (after a good friend recommended them) I cannot commend them highly enough. Both Heather & Rona are utterly ...Read the review from landlords
Our Chalfont St Giles office covers: Chalfont St Giles, Seer Green, Jordans, Little Chalfont.
Every review we hold for the Chalfont St Giles office, from every platform, shown as written. First names only.
5/5
GoogleCompleted house purchase really quickly - team were great at supporting
Thank you so much for taking the time to post this 5 star Google review for Andrew and our Chalfont St Giles Sales team. We are delighted to hear that you completed your house purchase really quickly and that the team were very supportive. We will pass your comments on to them and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
1/5
GoogleWe bought one Airthings Corentium radon detector in 2021 and another one several months ago in 2022. They both are placed at my living room side-by-side. One Corentium radon detector measured radon level above 3 pCi/L constantly and sometimes above 4 pCi/L when heater has been turned on; however, the other Corentium detector measured radon level always below 2 pCi/L. The difference between the two meters is in the level of 1.5pCi/L apart. One Airthings radon detector is telling us the radon level is too high in the house and I need a mitigation system installed (which could cost thousands of dollars), while the other Airthings radon detector is telling us it is perfectly fine and no action will be needed. I have contacted Airthings Customer Care about the problem with their radon detectors, and what is the confident level of their product qualities. After weeks of back and forth of correspondences, they were not able to provide me with an answer or solution, rather they recommended me to buy professional grade radon detectors. I rate the Corentium radon detectors very poorly. They are useless. Don't waste your money.
1/5
TrustpilotWell i enquired about a property in…
Well i enquired about a property in Chalfont St Giles £1450 per month for a 2 bedroom Flat in Dean's Way....Quite fitting knowing my name is Dean..... The Estate agents told me it is available and would not let me view it unless my Wages are over £46,000 and i have more than £7000 in savings in the bank? I earn in excess of £58,000 per year. The original figures i quoted were £33,000 take home per annum. She replied that i have to earn over £43,500 per annum to pass referencesnand declined my viewing request.....thats over £90,000 per annum.. . I know thats is too much. No one earns that amount of money..... Stay clear from them. They might charge you double the rent in error per month!!!
5/5
FacebookWe had an excellent service from the whole team, especially Gemma, who did a great job and we thoroughly recommend them.
Hi David, Thank you so much for taking the time to write this glowing 5* review for Gemma and the team. We're delighted to hear that you received excellent service and will pass your comments on to all involved. Best wishes from all at The Frost Partnership
1/5
TrustpilotFrost company are really scammers
This company is absolutely annoying. The landlords have already asked for the highest possible price, and this company listed the property at that price, letting it go to the highest bidder, thereby undermining the market for their own benefit. The way they make money is absolutely disgusting. For instance the landlords ask £1500 per month for 1Bedroom flat and these guys push the viewer to go for offer even more than £1700per month
5/5
FacebookMy wife and I have had the pleasure of investing with Miss EVELYN JOSHUA and evaluating whether our investment is secure. Her professionalism and caring demeanor had us feeling like she is part of the family. she has an infectious bubbly personality that you just can't help but open up to her. We invest our capital with EVELYN and the returns and profits were very huge amount. On the first day of listing we were contacted by Miss EVELYN JOSHUA for some fast investment before our open eyes she surprised us forward to doing business with Miss EVELYN JOSHUA and her platform. If you want people working for you I highly recommend her good work. she is always at your service anytime, any day just contact her on viaWhatsApp:+1(804)391-9232E-mail:evelynjoshua24trades@gmail.com
5/5
GoogleRona is absolutely fantastic. Always available and helped making the process a great experience
Hi Jacques Many thanks for taking the time to post this lovely 5* review for Rona in our … More
5/5
FacebookMy wife and I have been landlords for many years. Caroline Scott has always provided us with excellent service - emails and phone calls answered quickly in a friendly but professional manner. Caroline also has an enviable rapport with local tradespeople so repairs can be effected quickly at a reasonable cost.The Frost Partnership has a very good reputation in the local area. Highly recommended.
Hi John, Thank you so much for taking the time to write this lovely 5* review. Your feedback is much appreciated. We will pass your message on to both Caroline and our senior management team. Best wishes to you and your wife.
1/5
TrustpilotTruly Awful!!
Truly Awful! It is utterly disgusting the way this company treats tenants, acting like they are above the law - breaching numerous clauses in the tenancy agreement. I dread to think how other, more vulnerable tenants have suffered as a result of this company. I moved out in November 2021 and have still not received my deposit. After 3 months of ignoring my emails, Frost contacted me with false charges and deductions from my deposit. When i queried them, they would not give me an answer - so I contacted TDS and was informed I could not make a claim after 3 months of moving out... coincidence?
5/5
FacebookI saw a page review about MRS ELIZABETH BAYS and I must confess that She is a good trader and best in her field as they said, She managed my account after I invested $1,500 I got $15,200 within 7day's of investment I was so shocked, with MRS ELIZABETH BAYS, your money is 100% secured,. Trust me you have nothing to loseYou can contact her viaEmail: elizabethbays70@gmail.comWhatsApp: +1(209)896-9431Facebook: Elizabeth Bays
1/5
FacebookThe way you handled my end of tenancy has been complete nightmare. Your property managers created problems for me when there was no need due to lack of communication and finally when it all seems to going OK and was told last Friday that my deposit would be repaid, upon chasing today have been told that it hasn’t been. Will look into this and get it sorted and will take 3-5 working days for the money to repaid. No one seems that bothered about the tenant despite your claims on website etc.I wonder how long before this will be deleted?
5/5
FacebookNow that the dust has settled I'd just like to express my thanks to you for the friendly and efficient way that you've managed the sale of mum's flat. It took a long time and was very frustrating at times, but you managed it brilliantly. All best wishes to you and yours and hope you have a Merry Christmas! Rob
5/5
GoogleRona Brown, my agent , helped me through the process of finding, negotiating and renting the place I am in at the moment. She did all that remotely and I have never met her in person ( because of the COVID-19 pandemic). I could not wish for a better service. Amazing!
Hi Maya, Many thanks for taking the time to write this 5* review for Rona in our Chalfont St Giles office. … More
1/5
FacebookHorrific customer service.... 22 days since I moved out of my rented property and still yet to receive a penny of my deposit back. I've lost count of the amount of times I've been promised it will be in your account tomorrow! I'm sure if the shoe was on the other foot it would be an entirely different story...
Hi Emily, We're very sorry to hear this. Please can you private message your contact details and the branch you have been dealing with so we can look into this. Many thanks, Kind regards
1/5
TrustpilotLettings Chalfont St Giles - A huge decline in service
Chalfont St Giles Branch When I began renting through the Frost Partnership more than 6 years ago, lettings were managed by Rona Brown who was professional, pragmatic and timely with her communications. Renting privately in my experience is never a pleasant experience, as a tenant as we are treated as second class citizens and sometimes a means to pay a landlords mortgage with very little in return. However, Rona as mentioned was pragmatic and courteous. Fast forward 6 years and lettings is now managed by Caroline, and my experience did a complete 180 degree turn around. Firstly, she does not respond to contact on important matters. I emailed her no less than on 4 occasions and called the branch to arrange a check out of a property recently, and received radio silence until the day before the move, but not even from her, from the company completing the check out. I then requested the return of my deposit and again received radio silence until mysteriously 3 weeks later it appeared in my bank account having no choice but to raise a dispute with the TDS. I have friends and family also renting through the Frost Partnership in the village and they all say the same thing about the decline in service, which is shame and needs addressing if they are to retain their reputation in a saturated marketplace.
5/5
FacebookFrost Partnership have been efficient and effective with the recent sale of 2 my properties situated in slough. They have been relaxed with the process, understanding and most importantly honest with the pricing strategy. I would definitely use them again and have no hesitation in recommending to others.
Hi Andrew, Thank you for taking the time to write this recommendation for our Slough team. We are delighted to hear that they have provided you with an honest and professional property service and that you would have no hesitation in recommending them in the future. Best wishes to you from all at The Frost Partnership Estate Agents
5/5
FacebookFrost Partnership have been efficient and effective with the recent sale of 2 my properties situated in slough. They have been relaxed with the process, understanding and most importantly honest with the pricing strategy. I would definitely use them again and have no hesitation in recommending to others.
Hi Andrew, Thank you for taking the time to write this recommendation for our Slough team. We are delighted to hear that they have provided you with an honest and professional property service and that you would have no hesitation in recommending them… See more
5/5
FacebookMeeting with a good account manager was the best thing that ever happened to me. I lost a lot to fake account managers and brokers and it was hard to trust again but when I met Mrs. Kirkland Tina I recovered everything I had lost in a week, I was just grateful and speechless. I would love to recommend her to you viaEmail:kirklandtina7@gmail.comWhatsApp: +1 (970)638-3982facebook:Kirkland Tina
5/5
GoogleExcellent service - Rona was very professional
Hi Matthew, Thank you for taking the time to write a review. We're delighted to hear that you were pleased with the customer service you received from Rona, and we will pass your feedback on to the team. Kind regards
5/5
FacebookMark and Frankie at the beaconsfield branch were absolutely fantastic at guiding us through our sale. We had high quality and quantity of viewings and we achieved a substantially higher final sale value than another agent had suggested. Professional and quick to return calls. Very happy with the service.
Hi Paula, That's great to read; we're so pleased the Beaconsfield team achieved a higher sale value for your property and were professional and responsive. Best wishes from all at The Frost Partnership Estate Agents
5/5
Facebookdealt with Wendy, who was incredibly helpful
Hi Luke, Many thanks for your recommendation - much appreciated.
5/5
FacebookFound a property to rent through Frost. Vicky Lyle helped me through the process as I have never rented before. She was brilliant, incredibly helpful and responsive. I am new to the area and she was able to provide lots of local knowledge. I would most definitely recommend Frost.
HI Karen, Many thanks for taking the time to write this recommendation for Vicky. We're delighted to read that she provided you with a professional, knowledgeable and responsive property service. We will pass your comments on to Vicky and to our senior management team. Bets wishes to you from all at The Frost Partnership Estate Agents
1/5
TrustpilotLandlords Beware
Landlords Beware! This letting agent is terrible. They will match other estate agents lettings fees at 5-7% 'let only' fee but will then add additional charges such as 'tenancy agreement fee' of £456 as well as trying to add on other fees without your permission such as £30 for registering the deposit (which I did not ask them to do). In addition, they will charge 3% renewal fee as well as a £90 'memorandum of agreement fee' if the tenant stays on. I have worked with other estate agents who charge no renewal fee as there is no further work they have done (but may charge a small fee of about £30-40 for a renewal of contract). For a flat with a rental income of £1100, they charged me an additional £486 compared to other estate agents in the area who do not charge these additional fees. I regret my decision to give them my business and will never do so again. My advice would be to go to any other letting agent.
5/5
FacebookEloise was very accommodating and professional. She arranged convenient viewings and kept me up to date with all progress. I was very impressed and would certainly recommend to others.
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